I want to thank the Billerica, MA TD bank branch for their help. Cheryl was very helpful and concerned with fixing my problem. in this world today of automated voices and one eight hundred numbers, it nice to know there are is still places that offer real customer service today. Thank you Cheryl and Annalise for your time read more

I will give one star for this branch, I encountered very bad services and rude attitude from a woman who works in this location Cheryl, after long- wait she did not say any sorry we are busy today but seems not willing to take care the customer, try to tell me next time if see a long wait call 1800 number and bad service etc. I only went to this location for twice. twice with her both bad feelings. I usually go to different location. I had very bad impression, I may consider to cancel my account of TD bank. read more

I agree with the reviews that I have read, this brank has terrible customer service. You are told to produce certain paperwork and when you do it is not acceptable?????? I have only dealt with Cheryl so I can't speak for anyone else, but if she is the face of this bank they are in trouble. I am seriously thinking of changing banks, no only one thing holding me back is the convenient locations that TD Bank has. read more

WOW! TD Bank is the greatest financial institution with which I've done business. There are many reasons why I consider this the Southwest Airlines of banks: - Open 7 days a week and only closed on 4 holidays per year - Late hours when they matter - Fee-free Penny Arcade to count your change and make a game of it - Refunded ATM fees when using other banks' ATMs - Super friendly and helpful staff - Paperless billing - Excellent website Formerly TD Banknorth, this chain merged with Commerce Bank to provide the best aspects of both companies. Many of the more positive changes mentioned above came as a result of the Commerce acquisition. I was psyched when things switched over to TD Bank and started banking there pretty much immediately. I doubt that there's any bank out there to top them. read more

If you need help in this bank DO NOT see Paul, the first I had interaction with Paul he couldn't answer a simple question, the second time I saw Paul, I asked him the same question a dozen times, what happen besides not answering the question he fix the copy machine and shuffled a bunch of papers over and over again, finally I saw Cheryl and queestion was answered as soon as I asked it. I went back into bank the next day and had a teller apologize for my problem the day before. That's pretty bad. Stay away from Paul read more

This lady location is interesting. The people are nice enough but if you need to use the drive thru to conduct any transaction.... forget it!!! After I sent the container over I sat in the lane for almost 10 minutes before the worker even acknowledged that I was there & then said he'd be with me (the the car in the lane next to me) in a minute. Fast forward another 5 minutes & still nothing. Staff your location accordingly!!!! read more

My father passed away in 2017. It was hard. He was a customer of this bank (Billerica, MA branch). As part of our probate process, and as a trustee of his "estate", I created a new trust account here. This was a mistake. One of the few real elements in my father's "estate" were savings bonds; some as old as 30 years. These were in his name and sometimes, also included my mother's name (also deceased). The attorney for the probate process required me to go to the bank and cash these bonds in. The US gov't is pretty clear on the instructions for how to do this; they assume that any sensible bank would honor them. From the US Treasury website, "Go to a financial institution that pays savings bonds and show adequate identification and any supporting documents that may be required. Before going, it might be helpful to call the financial institution to find out what adequate identification and supporting documents will be needed for your situation." I did exactly this by visiting this branch...three times. Each time I went, a different set of rules were applied. At times, during these visits, some (but not all) of the bonds were permitted to be cashed. I eventually negotiated to be able to cash all of them on my next visit. When I returned, I had the distinct displeasure of having to interact with managers Sergio and Cheryl. The summary ask was that I needed to come back with a new piece of information - this time my Mother's death certificate. Understandably, I felt as though the pieces were moving across the board in arbitrary patterns and asked if they could provide a clear list in writing of what was needed in order to finally close on this task. The answer, "No. we can't provide every bank policy in writing. we are too busy for that." My question back, "I understand that it's not standard practice, but given that each time I return, there are new people and new rules, would you be kind enough to summarize these in writing as you will honor them?" Cheryl's reply, "No. I told you verbally and that's all I'm going to do." It wasn't just the words; it was the smirk, the seeming pleasure in making this difficult and kafka-esque that really caught my attention. I will, of course, be removing every dime I can from this bank once the probate is fully settled for my Dad. But, I want to forewarn anyone that might consider doing business here that the people that work there whom I've encountered are the types of people a rationale person actively seeks to avoid, and this seems to be driven from the management level down into all who work there. Customer service is poor here. Be forewarned. read more

My honest rating is sub zero. The worst TD Bank customer service experience I have ever had! Poor is an understatement and the care and concern for keeping the customer (me) waiting for over an HOUR was unprofessional, inconsiderate and completely unacceptable! Sadly, there was NO real concern and more of a who cares, too bad, its your problem attitude. Not once did the manager ever address me or come over, ask how she could help me, etc. Nothing! This branch is anything but "The People's Most Convenient Bank" and they apparently could care less what the customer thinks. Another prime example of "employees" and "management" who should consider another line of work immediately, because they lack basic customer service skills. Lastly, this is becoming an overall issue far too often than not! read more

Latest change in policy is disappointing. They no longer give priority to processing deposits which was a feature to help customers avoid overdraft fees. They now say they will process all transactions in the order received to help customer manage their accounts. That is bull, they are trying to increase revenues at the expense of their customers. I am also concerned about the sophistication of their security. They do not require an 8 digit password with mixed characters and they do not require a periodic password change. All basics of a good security policy. Hours of operation are good though. read more

I think this bank has the worst customer service out there. I used them because they are convenient locally but their horrible customer service has had me change banks for my mortgage and home equity loans. It actually worked out better for me as I ended up with better rates. read more