I took out a home equity line of credit and it was the worst customer service experience that I can…read morerecall. It took over 2 months to get the approval done and I was frequently not told where things stood or what was taking so long. I have taken on HELOC's before and it usually required less than 2 weeks from start to finish. Then, after finally getting approved, appropriating the approved funds was a complete mystery. They provided almost no instructions at all. A few weeks after signing/opening of the HELOC, I finally received a checkbook in the mail. I wrote a check to pay one of my other accounts and CSB rejected payment without even sending me an email or a notice. Completely amateur operation, IMO.

I've had Bank of America for several years n never received this sort of treatment. If anything,…read morethey're horrible! CSB, however, really make u feel like you're their only customer. Times are really tough n I needed some assistance and Matt not only called me after hours, but resolved my issue promptly. I also got an email prior from Scott H. confirming they received my request and stated that I would be contacted. They kept their word every step of the way, to my surprise. This is real customer service. Thank you so much guys!

I like this Metro CU branch as it is close to my work and right off the highway. Very friendly and…read morehelpful staff here and they recently made some recommendations for my account which helped me out financially.

I have been doing business with Metro Credit Union for probably 30 years. Their employees have…read morealways been helpful and friendly. I financed 3 cars through them and their rates were always the best. I also have had CD's with them and they usually beat the banks around. I would recommend them to anyone.

I have both my auto and homeowners insurance through Leader Bank, and the experience has been…read moreexceptional. They have consistently gone above and beyond to provide outstanding service while helping me save a significant amount of money. Between the banking and insurance teams, Leader Bank delivers a level of customer service that is truly best-in-class. I highly recommend them to anyone looking for a trusted financial and insurance partner.

Don't go to this bank. I have been a customer here since 2012. My old employer used this bank as…read morehis main fund so I set up an account in order to be able to cash checks and have my deposits readily available. First issue I have is that, even after being a customer for that long, the bank was unable to cash a life insurance check for me in order for my dog to have life saving surgery. A random bank down the street that I had $26 in my account, was able to do it for me. Now, fast forward to this past Friday. I was trying to book a Disney trip for my kids and used a travel website. The total was $1500. There was $12,000 in my account. The bank shut down my account for "fraud" even after calling them to tell them it was me making the purchase and waiting on the phone with them to do so. I was on the phone for close to an hour trying to rectify this, as we were going to lose out on the flight deal. The bank let the flight protection plan of $120 go through 3 times, and our departing flights, but could not process our returning flights out of Jet Blue. The supervisor David, fought with me about how much my purchase was for because it was showing on his end that there was no purchase for $1500. On their end, the travel website was paying the proper parties for the departing/returning flights so it showed as multiple transactions versus one. The issue couldnt be fixed over the phone so I had to go into the bank. The woman at the bank was able to call the back office and release the "hold" on my debit card. The weekend rolls around after the bank is closed and my card is still being declined. I call today and I get a brand new person on the phone who's manager is "tied up" and then told I will be called back. When visiting the bank due to all of this, I was told how "lucky I am that a bank cares to protect me and my purchases and how it could be worse." So now, here I am on my fourth day, 3rd hour on the phone with Leader Bank to use MY OWN MONEY that I've been asking to use all along. All I know is thank god I didn't take them up on obtaining my mortgage through them.

Jennifer, Dan and the entire Lexington Center office continue a tradition of excellent customer…read moreservice I've come to expect. My recent visit entailed a complicated wire transfer to an investment company which I thought might take a number of days to complete. Instead, to my surprise and relief, the transfer reached its destination the next day. Many thanks!!

This is a review of Karen Freeman, a mortgage loan officer at Cambridge Savings Bank. Ms. Freeman…read moreis extremely hard-working and doesn't miss even the smallest detail. It was always very easy to get in touch with her and she responded to all of our questions very quickly. We really appreciated all her help and feel very fortunate to have worked with her! She is excellent! Thank you for all your help, Ms. Freeman!

I am very disappointed of this branch from manager to their employees only one teller is good. an…read moreAsian lady . Manager horrible manager I remember her name: Ayo Evbenaye

This is the worst location. It's in the mall and as a mall employee I've never worked at a mall…read morewhere the bank is not staffed to cater to help everyone; everyday customers coming in and all the mall stores who rely on the bank. Every time I come in there are only 2 tellers and you would assume they would staff more on a Friday when EVERY STORE is coming in to grab change but they don't. So there is always a 20-30 minute wait for something as simple as change.

Been there a few times over the years, always helpful and friendly staff…read more Not busy last time i was there (on a Wednesday afternoon).

One teller on a Saturday... line out the door...avoid this location... must be 15 people waiting to…read morehave service ... what a waste of my day

I had been an Citizens Bank customer for eight years and then ended my relationship with the bank…read moreround 2010. I don't recall why I terminated my membership with a Citizens Bank but I was dissatisfied. I fix computers for restaurants. I had Aamir $250 check which was drawn from citizens Bank. It was a printed business check I had my identification I went to a local branch and took about 20 minutes for them to verify it. Then the smart ass behind the counter who appeared to be a teenager, informed me that there's a seven dollar fee to cash the check after you already begin the process and I had waited 20 minutes. He intentionally did not tell me that there was an unconscionable fee when I first requested to cash the check. There is no justification for seven dollar fee to cash a check when it's drawn from said bank. They have the money from my customer's business account. It costs citizens Bank more for me too received the check sign it and deposit it in my Bank of America checking account. That requires communication and transfer between two banking entities. However I saved him the trouble by going directly to my customers bank and get cash from them without involving my bank in the first place. I save the bank money and they charge me seven dollars for their convenience. I implore anyone whom is looking for a bank to avoid citizens Bank. If you are a business owner and you have a business account with citizens Bank be aware that you were short changing your contractors by at least seven dollars per payment. Citizens bank is not a community Bank. Citizens bank is not a local bank. Citizens bank is owned by united bank of Scotland. Two weeks ago I cashed two separate checks from a customer.This customer has two separate locations with two separate names and are two separate entities. I went to my local Eastern Bank in Lexington Massachusetts where I live. They verified both checks with the bookkeeper. They paid me a combined $600 in cash and didn't charge me any fees. There is no justification for charging me seven dollars to collect the money which I am entitled to from the bank in which the check was written. I will never become a Citizens Bank customer again. And if I receive a payment from a customer who uses citizens bank I will send the check back to them. Citizens bank is going to negatively affect my Boston area customers because I will not accept payments via business checks drawn from citizens bank accounts. Citizens bank attempt to bully folks into becoming a Citizens Bank customer. When did banking become so unethical?

Does anybody else remember when this used to be a pie shop? It closed sometime in the early 90s, I…read morebelieve. Help a local girl out!

People at the bank are pleasant on the surface but exist to persuade customers to buy into…read moresituations that are not suitable for them ... but which create revenues for the bank. They are also very reluctant to close accounts for people who want to go to another bank. That's very frightening. I predict that in a few years this bank will no longer exist....going the way of First Republic. AVOID!!!

This is a wonderful location. It smells brand new as of 2024 and it is located in front of Lahey…read moreClinic. The staff were always professional and courteous. They have treats and fresh cookies. I don't enjoy going to banks but this one was truly amazing. I enjoy coming here. It is always quite clean tidy and pleasant.

I will never step foot in this branch again. I went in for a new debt card and some how they had…read morethe ability to mess up my entire account. The lady had no idea what she was doing and the manager was not helpful at all when I called to call a week later because they inactivated my debt card with out telling me.

Possibly the slowest bank I've ever been to. They are understaffed due to covid which is…read moreunderstandable. But as someone working in business it doesn't take 30 +minutes to receive service. And all that was needed was change. They're kind but they're speed is that of a snail. Don't waste your time going there, you'll be there all day.

Have been a member for almost 40 years and have always had exemplary customer service. Now, not so…read moremuch. Have had trouble accessing my accounts, allegedly problem is a known problem, tickets have been issued and crickets. Fortunately, I have a credit union 8 miles down the road so I will be transferring my banking to them

At one time this credit union faired as functioning well however in recent years their decline has…read morebeen noticeable. Originally their call return periods were measured in minutes or hours, now days. Their customer service out of hours is stunningly dismal having virtually no actual ability to affect anything unless it is Monday to Friday.The latest is stunningly poor.... having 'revised' the application for online access have serious flaws, all introduced due to incompetence of software programming or decisions to completely ignore legacy users and technology. The web access is so poor that checks cannot be submitted this way any longer.Once again, this credit union has severely declined particularly with its flexibility to serve existing members. It has been a farcical and shambolic transition for online access which after months HAS STILL NOT BEEN CORRECTED, WITH NO PLAN OR ANY INDICATION WHATSOEVER WHEN IT WILL BE RESOLVED.... I advise anyone continuing as a member as well as any potential new ones to carefully consider the woeful incompetence of this institution. If I could give zero stars I would. Time to write with all grievances to Peter Rice the CEO there as clearly it needs for him to be aware of the incompetence that's occurring now In reality, I really dont think they care at all as they are like many, shower individuals with false apologies for errors and problems yet never resolve them. I have complete disdain for that as it is false There is abolutely NO WAY these are 5 star..not even close!!!