Love the bank but this is happening more and more. New manager doesn't mange this branch very well…read more This is unacceptable for a busy branch.

They are very nice , sure they can be slow at times but very knowledgeable of their products. They…read morego above and beyond helping out customers. The store supervisor is very nice.

Review Update: I spoke with RSB Management after this Yelp review. While the review is accurate,…read moreRSB indicated they will temporarily increase the $1,500 withdrawal limit if you call them. Handled on case-by-case basis. That's something I did not attempt. RSB did not ask me to change this Yelp review. Original Review: I have been a RSB saving account customer for over a decade...steadily adding monies to the account. Last month the day arrived, and I need to withdraw. To my shock, the daily withdrawal limit is $1,500. In fact the practical "daily limit" is $1,500 every 3-5 days before the website allows another daily withdrawal. It has taken me 2 months to withdraw my money. I am glad I had other monies available. Be forewarned about this out-of-whack bank policy. Tip: The bank has competitive saving account interest rates...good until you need your money.

My Ridgewood branch is Yorkville in Manhattan. Customer service and everything else is absolutely…read moresuperb. Banks like Citi and Chase treat you like crap no matter how much money you have in their bank,

It continues to be considerably time consuming and difficult to accomplish simple banking tasks…read morewith this company. Were it not for the elder-care we are in the middle of which comes with its own difficulties, we would move our banking elsewhere.

The employees at this bank are completely incompetent. Instead of knowing what they need to get…read morefunds to the beneficiaries of a parent who has passed, they make you jump through hoops and make multiple phone calls, get things notarized, and have someone show up multiple times to spend over an hour at the location itself. Instead of listing everything that is needed for a transaction, its a game of "we need this" only to come back 3 different with another hoop to jump through. And totally incompetent and classless in the manner that it is done.

Wendy Perez is a very unpleasant and hostile woman. We arrived to open up an account and wanted to…read moreask several questions regarding fees and CDs. We were met with very passive-aggressive behavior and vague, cryptic answers. We heard good things about the bank and wanted to open an account; however, her nasty behavior deterred us and left us to find somewhere else. Not sure if the woman knows that clarifying is a part of her job, but she is not well suited for it.

From the owner: Effective Monday, 3/23/20, we will be adjusting our hours until further notice. For more…read moreinformation, please visit www.maspethfederal.com.

Highly annoyed and waste of time this credit union is! First off wasting 25.00 dollars is still…read moreexpensive in these hard economic times and it's non refundable! Secondly why didn't you first tell me the additional terms and than proceed to deny my application for the credit and than try and bait me into a co-signer for a loan I don't want? Honestly this credit union is good for depositing petty cash into a savings account. Anything else not so much and forget about trying to build your credit back up with their so called security credit repair cards. Again you will need a large deposit to at least have the credit card for a year to even consider getting a unsecured credit card. He rep I spoke to was even more unhelpful Jose and didn't properly explain all options till after I said this was a waste of time and money. What is the point of using a credit union when you can't utilize it unless you have at least 10,000 in your credit union's account. Be wary when dealing with this credit union they also keep sensitive documents on file for up to 2 years.

I never thought a bank was something to feel warm and fuzzy about. I had BofA for years for…read moreconvenience, but when I realized how deeply that conflicted with my values I switched to BCOOP. I immediately notice a difference. They are eager to help with anything you need, over the phone or in person. Bankers that care about you like fellow members of the community. And as a part of the co-op ATM network, there are ATMs you can access for free literally everywhere - more than with the big banks. In full disclosure, I have more experience with the Bed-Stuy DeKalb Ave location, but I have never experienced anything like what some of the bad reviews suggest. If you want to take those reviews seriously, go to the DeKalb location, but don't write off this wonderful community bank. Also, one of the reviews from 2016 says they don't offer mobile check deposits. They do now! And I've never experienced a check taking longer than 2 days to post. They've definitely made improvements!

Williamsburg branch has great service and friendly staff. So sorry the branch will be closed Sept…read more 30, 2026

Slow service. So many people working and no one moving. Sad. Also now that they are Discover- the…read morebank is useless. I get declined on 99% of my purchases.

This review is to commend the matchless professionalism that Customer Service Supervisor Jacqueline…read moreMorrison had demonstrated when she had resolved a difficult problem regarding a safety deposit box on 1/20/24 that had involved Ridgewood Savings Bank branch located on 74-25 Grand Avenue in Elmhurst New York. Despite the initial difficulties in resolving this problem due to a miscommunication by me, she, however, remained calm and eventually researched further on whom had rented this said box. Once she had ascertained that I and my brother, George, had rented this box, she then permitted me to open this box so I could remove the contents and therefore finally close out this box. After I had turned in the safety deposit key to her and Ms. Morrison had given me a receipt pertaining to my brother's lost key, Ms. Morrison ended a four-year long legal problem involving my mother's estate. It is because of this legal closure that I can finally rest regarding my mother's estate and get on with the rest of my life... Once again, I thank Customer Service Supervisor Jacqueline Morrison for the service she had rendered unto me, and I would recommend her to anyone needing banking services pertaining to Ridgewood Savings Bank. --Ronald G. Mazzella

From the owner: At Ridgewood Savings Bank, Multiply the Good is more than our motto. It's our mission. For over 100…read moreyears, we've made it our purpose to create a positive impact across New York City, Long Island, Westchester County and beyond. Whether you're building your savings, buying your first home, growing a business or planning for retirement, Ridgewood is your community-focused financial partner - delivering award-winning service, leading-edge technology and a full selection of accounts, loans and services.

Today, I arrived at this Chase location about 5:30. My teen son needed a new atm/debit card. I went…read moreto customer service. There was no one to greet me. I stood at customer service for approximately 15 minutes then a man passed by and I asked does he work here. He said yes and I explained my teen son needed a new bank card. He abruptly said "I work here but I don't do that!" So I waited another 10 minutes and the abrupt employee returned and said I will help you. He told me temporary cards are no longer issues and he can only help with obtaining one which will be sent by mail. I have been with Chase for at least 15 years and I've never walked into a Chase Bank without a representative greeting me. I never had to find a person to help me. Maybe I'm accustomed to the great customer service of the 55 Water Street NYC location where as soon as one comes inside you are greeted and asked what can I do for you. The employees of this location need to be retrained in customer service. I wish I could give ZERO stars fir this location.

I have been with cheese for over 10 years two weeks ago I want to add my husband into my account…read moreand to open an account for my son, The lady obviously had a problem with me being Hispanic her name is Grace kropiwnicki she was very rude she asked me if I was a USA citizen very loud and she just make me a husband feel out of place. I asked to speak with the manager and she told me that the manager/supervisor was very busy and he won't be able to take me in until tomorrow so all she did was give me her card and told me if I needed to make a company to call the manager tomorrow. I end up going to another chase bank they actually help me they were very nice and I got everything done in one day.

There isn't an option for less then one star also there's no option for use of ATM machines at…read morenight . They lock the doors do to homeless people, which means customers like myself have to incur fees from other banks. Placed an order at the bank with a manager on Monday told order will be there Friday today teusday there's no knowledge of my order supposedly that mgr, is on vacation & Mgr Beatrice was rude and told me nothing she can do that she'll try to put in an order & see what happens . A few months ago ATM machine was not working , they put no out of order sign on it . I tried to make a withdrawal for my rent, machine gave no money it was deducted from my account . I had to wait over a week to be credited & at the time a Mgr was there opening up, she told me she knew ATM was not working & not to worry that I would have no problems. Of course a lie, ended up making late payments.