The line is long, finished my deposit here on 12:15. But i rather give one more star cos this loxation is convenient, is next to Citizens, so is great for Citizens bank lover like me who has accounts of two or more financial companies. I do not know why the manager cannot even one day fill up all those teller workspaces with all employees they have. If every workspace at the teller counter there is filled up, then people would have felt satisfied and is a key to keep this business place open. read more

Very kind and welcoming staff. Tiffanie was so helpful, kind and so patience with all my noisy questions i've been asking through my application on the first and the second day on a row until i got my applications proceed and accepted. Thank you so much, and have a great life read more

First time I was here I had to refill my meter 3 times. Beside taken over a hour to open my business account, they end up getting that wrong which led to another hour on the phone at night. Second visit isn't so great either. The line is always long. Being 5th on the line, about 3 people just left without service. I don't think anyone are trained well here at this branch. Interior is big to fit all the people the people they made to wait. The line to the teller is ridiculously long and confusing. Everyone ended up waiting at the door if the first person didn't move forward. The pennies machine still doesn't work. Either get rid of it or replace with water machine so all the waiting customer can relax on their 20 minutes wait. I highly suggest go to the other branch by metropolitan if you have a car. They got parking there at the very least. read more

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I have yet to find a professional and effective TDBank branch. We came here to get something notarized. Waited 20 mins while the girl punched holes in paper. After she felt like enough paper had holes in it, she came over and we told her we need something notarized. She replied, "There is a notary across the street." To which I said, "Yes. But we are here." We had already been across the street and The notary isn't in. Apparently she was miffed she had to stop hole punching when the guy across the street could have been doing this. Next she started looking through her belongings for her notary stamp which she said, " I think I left it home." Alright then. We did wind up getting it done but a super pain in the bootie for something so simple. read more

Service is patchy at best. You wait in long lines in the evenings & sometimes, tellers are completely incompetent or downright rude. They also have people standing behind the counter just watching the lines and doing NOTHING. I had to wait for over 15 minutes in a long line at 3 p.m. today and it seemed a supervisor was needed for approval for EVERY SINGLE TRANSACTION. TD is a great bank but this branch stinks with long lines and if you get an incompetent who can't handle a basic transaction. Go to a different branch and you'll get better service. read more

30 min line at 9am on Friday with one teller only. Management? Are you there? Are you listening? Clients are getting upset ... will you do something about it? read more

TD Bank - 30 min line with one teller - Banks & Credit Unions Near Me - Ridgewood, New York

Do not go to this branch!! They froze my account because of a mistake THEY made, and to fix it I had to bring in my original SS which I didn't have. Basically, they stole 50 dollars from me. If you value your money and time go to a different branch. read more

The wait time here is terrible. I made an appt for the loan department for 11:30 am. Signed into the tablet at 11:20 am ,confirming my appt and 1 hr later I was still sitting there. Not a professional environment and unfortunately I did not get seen by anyone due to the wait time. read more

The manager Benny is a asshole and theirs a banker there named Marcela she's also a rude banker. Would not recommend. Go to the Freshpond road one fabricio is a amazing banker helps you with everything you need! read more

So, after moving to NY I was forced to open a new checking account; I used a small local bank back home. After waiting a month, I finally decided to go here instead of BOA.. and I'm glad I did. It's the only bank in walking distance near my house, so that is a huge plus. When I opened my acct., Alex, the customer service person helping me was awesome. He was very pleasant and asked me about my recent move, etc.. Genuinely nice guy. I chose paperless statements, so there is a $2.99/mo maintenance fee and that's that. They also print your debit card that day while you are there, so I thought that was pretty neat. The bank itself is big and new-looking, and so far (2 visits) have been great. The employees are very friendly and I think I made a good choice. Oh, and the hours are awesome... 7 days a week and they open at 7:30AM most days and are open till 8!! Thanks TD. read more

Horrible service horrible waiting horrible customer service horrible team Omg And Im thinking who is the manager how come they don't stop this unprofessional service read more

I came into close my account in protest of TD Bank investing in the Dakota Pipeline. They didn't close the account as I requested and then processed to charge me FIVE OVERDRAFT FEES IN 3 HOURS. Anyone who works in banking should be ashamed of themselves for being the henchmen of the invisible banking powers that have enslaved the people & caused massive poverty and death all around the world. Manager has no idea about basic customer service. Deserves to be fired read more

The worst TD Bank ever!!!! Don't ever go there! It is the closest location to me, but after some experience of going there I wanted to break up with TD Bank. Customer service is horrible. Lines last forever and their ATM machines up front will never accept cash for deposit. Skip this location if you want you want some nice service while trusting your money to the intermediate institution. I will never return to that location. It actually made me think about closing my account. Furious read more

Slow? Yes. Rude? Yes. There has never been any sense of urgency in any workers there. It took me few tries to open a checking account which I should've never done to begin with. When I'm dressed nicely I'm normally treated fine. But whenever I go there with basic mundane look, they treat people really badly. I like the security guy though. He may be the only friendly person at this branch. Maybe the cooperate is lacking some real training. Anywhere else in the neighborhood, is much friendlier than this place. For sure. read more

extremely unorganized branch where the manager is more concerned with his daily esthetic and taking 3 hour lunch breaks then he is making sure his bank runs well , and forget getting on the phone with anyone they will avoid you at any and all costs with transfers that never get picked up simply picking up the call and leaving you on hold (no greeting or warning that your being put on hold)AND THEN WILL STRAIGHT UP LEAVE YOU ON THE LINE TILL THE BANK IS CLOSED how the hell yall still open ? this is not mcdonalds its a BANK get it together read more

This place is really bad. We waited to talk to a customer representative and she was really rude. I asked her a question and she just replied in a very rude way that she was not allowed to give that type of information. I think she did not know the answer of my question and that is why she decided to be rude instead. While we were waiting to talk to someone, there were big lines and they only had two tellers. However, I saw three other employees just hanging around doing nothing instead of helping all the other people. What shame to have this bank in such a nice neighborhood. read more

We were assisted by a woman named Angel, she gave us incredible service. She explained the different accounts we could have thoroughly & kindly assisted us in choosing the debit account that fit our needs. She wasn't trying to sell us on anything or force us to buy/join anything. She went above and beyond to provide excellent customer service!! read more

Some banks give great customer service. Some make you feel welcome. Some can even give you a little smile. Not this one. Slow and lazy are the two words that apply here. read more

WOW WORST BANK Every time I come in it's packed. Rude as he11 workers no customer service common sense. DO NOT OPEN AN ACCOUNT HERE there is a problem 9 out of 10 times the take or deposit the money out of the wrong account. The td bank in Glendale where I live is fine. Sometimes it's on the way to come to this one but this is really the last time I will ever come here if I was able to put zero stars I would read more

The staff is pleasant and nice but stay away if you own a business account. No business line/service so you might spend 30min or more to deposit checks. That is not CONVENIENT!!! read more

First time here opening up an account. The rep who helped me wasn't too friendly. Came here cause they are open seven days a week. Hopefully I won't be disappointed. read more

Was forced to open new account when moved here... Nothing but bad experiences at this branch! Always extremely long lines especially for customer service. They close very early... And I ordered checks from them they sent the wrong ones went back waited an hour to speak with a customer service representative reordered them and still sent the wrong ones! The few times that I have been there the line for customer service has been longer than the lines to see the tellers. Which tells me I'm not the only one having issues... Maybe I'm just used to exceptional service at the bank that I came from. But this still seems abnormal to me! I would not recommend this bank to anybody! read more

There free notary service is good other then that this bank kinda sucks

Terrible bank. Went to make a transaction at the teller and they wouldn't accept my valid State I.D. or Veteran's I.D. . I asked the manager politely what they do accept and what is their policy, and she rudely refused to explain herself, and told me to, quote, "Use the ATM" . I tried to be patient and hear their side of the story, but she repeated herself, ad-nauseum, that she couldn't accept my I.D. , no explanation given. Very bizarre experience. Extremely unprofessional, not worth the hassle. Avoid this Branch. read more

The worst td bank in the borough of queens. Not enough workers and always has the longest lines. Will never go to this branch again .

Do not open an account here. I don't know about other branches, but this one always makes you wait a very long time for customer service. I so want to go back to chase. read more

TD Bank has been a collection of the most painful banking experiences I've ever had. I've been trying to close my account for 2 months! All I have received was a bunch of back-and-forth calling, switching between representatives and Branch employees and managers, I was given specific directions by this branch, I followed them, and here I am 2 months later still trying to close this off. Everything I was told I did and have gotten no results whatsoever. The management at this branch is poor and ineffective when it comes to resolving issues. At first, banking was easy, smooth. But further down the road service became poor, and every employee here that I came in contact with on the phone has been nothing short of incompetent or unfulfilling. I am glad that I will no longer be banking with TD, and that I won't have to speak or affiliate myself with this Branch's inability to do their job right. It shouldn't take 2 months to close off an account. If I can open one in 10 mins, I should be able to close it in a similar stretch of time. Good riddance, TD. -Chris read more

The worse bank I have ever been to period! I have never been to a bank where it takes more than 20 min just to get to a teller but what even worse is the customer service they are so rude especially Heather she took an order for change from me over the phone and when I finally got to her from waiting on the long line she tells me she gave my change to someone else she didn't even have the information correct she didn't appologize she didn't even care and the manager there at the time didn't seem to care any more then she did. Heather should be fired she obviously doesn't know what customer service is and she can not do her job efficiently the worse experience I have ever Had at any bank I will never come back here again and I'm taking my business else where sorry but Heather and her rude attitude ruined it for u td ! read more

I came into a branch in Manhattan and tried to deposit a Check for $662.00 but nobody in td bank took the time to call me or text me or email me to bother me in anyway now I was 0.67 cents overdraw gave td bank $1.00 to make my balance zero.and I left and went to my local branch on Myrtle ave and spoke to CARYL & she told me that my account was closed for 60 days when I just my disability Check on Dec.1st so how can my account be overdraw when I received my whole Check on the. 1st of dec.now CARYL was very rude,obnoxious, couldn't care less attitude as. Long as I've been banking at td bank I never felt so disrespected. Non caring employee it's employee's like here that makes you want to go to another bank.very,very,horrible Customer service she should not be working with people bad attitude and not a people person read more

I had two accounts there for many many years. At the beginning I was very satisfied and I recommend it to everyone. But everything went downhill since then: -The staff became very rude, and extremely slow and unprofessional, -ATMs & Coin counting machine are often out of order -They no longer clean in this location (candy wraps are all over the floor). -Even the music changed. It used to be a nice, calming, jazz music, now it sounds more like z100 radio station. I don't know whether it is because the place is understaffed or they don't earn enough. But it is very disappointing and unpleasant. I started to avoid this place and started to use telephone, and message service when I needed any TD Bank service. However, even that changed recently. The people on the phone, are untrained and they give you misleading and wrong information. I became fed up with them and so I decided to close the account today, and no one even asked me why I am closing it. You are just a number to them. RANT OF THE DAY! I went to close my account today and there was a guy with his mom waiting for a banker. They were waiting there for at least 20 min before someone from the staff, approach them. All they wanted was to open an account. The banker ( Manager, I assume) told them to come back tomorrow because they are closing in 15 min and they need at least 30 min to open an account. ARE YOU KIDDING ME! Really TD BANK? Technically, you can't kick anyone out, if they are there 40 minutes before closing. It is not clients fault that TD Bank has poor time managing skills. Finally, today, within 10 min period of time, they lost 2 clients: -declined opening an account to potential client, who I doubt will come back tomorrow -lost a client, me, who was a loyal member of TD Bank for many years read more

TD america sucks! I only opened an account here because I have Td Canada and they have a 5 star service. Except for the name, nothing is similar to the TD canada service. Everything is so INconvenient!! I am closing my account down next week and opening a chase account. read more

Where do I begin with this 'bank'? The first time I came in, took a seat waiting to open an account, and basically made eye contact with the whole staff, and not one came to assist me, welcome me, ask me what I was there for. Until finally one lady finished laughing at something hilarious on her phone, and came over to assist me. The process was quick and painless I was out in less that half an hour. Ever since, it has all gone downhill. Every time I go there is a line winding around the bank, one teller behind counter, the other two doing who knows what, most of the time staring aimlessly at the computer screen, other times talking among each other, throwing around profanities at times (actually CURSING in a bank in front of the whole line). My personal favorite is the one time I came in with my husband and the teller helping me and the girl next to her were speaking in Spanish basically making fun of my name and my 'people' and how we smell...aka Bengali people...little did she know that I took two semesters of Spanish in college, I left in disbelief and shock at this show of professionalism. I haven't had the chance to go back but am definitely closing the account. read more

This TD bank provides the worst banking experience that you can possibly imagine. The free pens is about the only reason it didn't get one star. It's always packed and understaffed. Be prepared to wait 20 plus minutes every single time you need to speak to a customer representative. My debit card has never been canceled so much due to what they perceive as fraudulent activity, big inconvenience when I'm trying to buy something at the cash register. I recommend chase for personal and business, never had an issue. read more

The staff is always nice & if it's not too busy (rare) they will strike up conversation & remember the conversation they had with you later on. It's always busy especially on Fridays but the line moves quickly. read more

THE WORST BANK I HAVE EVER BEEN TO! If I could give it 0 stars I would. The teller Kristy does not do anything, all she did during the time was talking with banker (another co-worker, who did not do anything!) While we waited to receive any type of customer service, they just looked at us and continued to chat. The other bankers seemed like they were checking their facebook and seemed really bored but would NOT help anyone. Tomasz who finally came to help us, was not pleasant at all. Was actually a bid rude the way he responded to our questions, and at the end we did not know if he was finished with us or not, he did not say thank you, goodbye, not even kiss my @ss! This is really the worst bank, I could write a book about my experience during my first visit, but you can only imagine how bad this bank is. read more

This is the worst TD bank I have been to. Unfortunately it's the most convenient, but I try to avoid it. I've been trying not to write a review or be negative, but I'm just tired of coming in every day and waiting 15 minutes to make a deposit because there as no more than 2 tellers at a time. Most of the people are nice, but it really needs some help and attention. read more

this bank really sucks there are really lazy and slow they all look like they don't want to their job.i call costumer service on the phone they are the worse someone name Orlanda has a nasty attitude.i call to ask why i was overdraft she said your insurance company charge you twice i ask her how is that possible she reply that's not my problem you need to call you insurance company .my advice to td bank is to hire new people.this employees have no costumer service skills at all .and as a costumer today i'm closing my account with td bank read more