Very clean office! Aida was super informative, nice, and a great help!!! Very happy I chose this…read morebank!

I stopped by Velocity Community Credit Union to pay off my vehicle with a cashier's check. I came…read moreprepared since this branch doesn't accept cash. My first interaction with Branch Manager Shelly wasn't the warmest. I said, "Good morning," and when she immediately asked how she could help me, I replied, "I said good morning," in case she didn't hear me, or doesnt answer questions. Maybe she was having a busy morning, or maybe she was distracted by my flawless skin or my Mexico #16 jersey. Thankfully, Noemi, the Lead Member Consultant, took over. She greeted me warmly, said good morning, and made the payoff process quick and pleasant. I appreciate Noemi's professionalism. With my vehicle paid off, my business with Velocity is now complete.

Well I'm here to conduct banking and it's always a pleasure. The staff here is so inviting and…read morewelcoming you with open arm. So many options to deposit monies, check out this self service coin machine. I'll be back with my coins next time

I haven't been to a bank that was this rude in a long time. I made a cash deposit and their machine…read morestated that it could not process due to a technical error. I waited almost an hour to helped and was told their was nothing they could do because I was a member of another credit union.

I generally visit this location simply to utilize the drive up ATM. Very slow service so please…read moreplan accordingly.

I have received Excellent Customer Service each time I go to this location. Specific Thank you to…read moreDawn for your assistance with my deposits and card payments. Thank you to Chad for your assistance in helping me open my account(s).

Thank you Yessenia for your exceptional customers service. You were very patient and helpful.read more

I am writing to express my deep disappointment and outrage regarding the appalling experience I had…read moreat this location today May 7, 2025. As a loyal Wells Fargo customer for nearly 15 years, I never imagined I would be subjected to the level of racism, disrespect, and unprofessionalism that I endured during this visit. 05/02/2025 I visited this branch to pickup foreign currency for my vacation to Peru. As it was my first time traveling to the region, I wasn't entirely sure how much I would need. Upon returning I went to Wells Fargo today to convert the unused portion back to USD, I was immediately met with hostility and condescension treatment that I can only attribute to the color of my skin. EDSON, the staff member assisting me, exhibited a dismissive attitude from the start. He questioned the validity of my transaction and demanded a receipt, which I had to retrieve from my vehicle. Despite providing the original receipt and packaging clear proof that the currency was issued by this very branch he continued to make excuses, this time claiming the bills were "too worn" and that one had writing on it. This is unacceptable, especially since the condition of the bills had not changed since I received them. If the currency did not meet Wells Fargo's own guidelines, it should never have been dispensed to me in the first place. When I requested to speak to a manager, I was directed to RALPH FRAN, whose behavior was equally unprofessional and blatantly dismissive. After waiting for an hour, I was told the matter would need to be escalated to corporate for further review a clear delay tactic that only added insult to injury. After this horrible incident, I decided to visit another Wells Fargo location to see if I would encounter the same issues. To no surprise, I absolutely did not. The money was returned immediately no questions asked, no issues, no embarrassment at a location where I had not even ordered or picked up the money. That alone says everything. It confirms that my concerns about this specific branch are entirely valid and point to a much deeper issue. The entire experience was humiliating and discriminatory. I am convinced that if I were of a different ethnicity, I would not have been treated with such contempt. It is deeply troubling to see that after nearly 15 years as a loyal customer, my business is disregarded so easily and so callously. After reviewing numerous other complaints, it's evident that this branch has a systemic problem with how it treats its clientele. I will be closing all of my accounts with Wells Fargo as I refuse to continue doing business with an institution that fails to treat its customers with basic dignity and respect.

They have 3 bankers working and they took forever to work with the same people. We left after…read morewaiting over an hour. Waste of time!

Worst place I have ever been to went to make a deposit on my wife's account and they have a new…read morepolicy where you can't do that unless it's a check. Can't wait to close the account there!

they just closed our bank just a info center no banking they don't care about the little guy now we…read morehave to go miles out of our way not ok

we had our checking account breached and showed up right at 9am to take care of it. we were greeted…read moreby ian who told us he was waiting on someone to get there. after a couple of minutes he introduced himself as the manager and said that the person to help us called out sick and we could be taken care of at another location. REALLY!!?? we explained the urgency of our situation and he stated the person that was there had an appt coming up and he could not help us himself. we drove straight to the location on southern blvd and after a short wait were greeted by a ms. delaresa james who took care of our problem with great efficiency and care. typical of big banking nowadays. spend all this money and time on renovating their locations and marketing but, staff them with subpar management. when you trust your money to someone...you dont want to hear they "called out"...like thats a viable excuse. also, "thanks for coming in but we are unable to perform our jobs and would it be possible you go to another location"!? chase is in luck that they had us taken care of by ms. james or we would have been closing our accts and went elsewhere. do yourself a favor chase. make people like ms. james the managers that deal with the public and keep ian far from your image.

This Bank of America location is ok based on the fluidity of the ATM queues, especially those…read moreeasily accessible by sedan. If you have a truck or SUV, then the outside lane works better. I avoid going to the bank as much as I can. The couple of times I have tried to go in there, there's always a long queue, every seat taken by customers and their families. It always resembles the DMV waiting line. Not sure if it's a staffing issue or just that there are a multitude of issues coming from customers, but if I can resolve matters or check for balances online and withdraw money at ATMs, I opt for that route.

HORRIBLE. do not go here for banking services. just waited over 45 minutes to get a notary stamp…read moreand decided to leave after being told it'll be another 15-20 min. costume service is terrible here. very slow. bank is not busy. listen to all reviews. don't go here. if I could give it 0 stars I would