I received a reimbursement check from an organization. The bank was pnc. I went to the stop and…read moreshop location to cash the check. Because I was not a customer it cost me 10.00 to have the check cashed. What a terrible first impression. I will never use a PNC bank, if this is how they treat potential customers I can't imagine the abuse bank members must have to tolerate.

This PNC is located inside STOP and SHOP on Bridge Ave in Point Pleasant. I am giving this branch a…read morehigh rating due to the customer service. Everyone who works there is absolutely wonderful. The entire staff knows my name, as well as my children's names. We are always greeted with a smile and a friendly attitude. I have been banking with PNC since 2009 and this particular branch makes banking enjoyable. The staff answers any questions that I have. If one staff member doesn't know the answer, he or she will do their best to find out the information I need. When I was having some financial difficulties, one associate was more than happy to go over my finances and sort out the rut I was in. She offered advice and explored various options I could take. These staff members make me feel that they really do have my financial best interest in mind. Thanks PNC STAFF!!

Horrible customer service. Do not do business with this bank. They pay your bills with a third…read moreparty. They do not put the funds toward your bills on the date you select. The release based on their third party. This makes no sense. This bank has been horrible to deal with. Unprofessional and bush league. Shady business stay away from this bank. The Allentown one was who I dealt with.

Terrible customer service, made an appointment to update my IRA, when I got to my appointment they…read moresaid I was past my 10 day window.. WTF, should of said that when I made the appointment. She said I never told her thats why i was coming in..

The bank is opened much later than other banks. The tellers are also very eager to please the…read moreclientele.

Sooooo taken back by the way the manager in this branch handles herself....or chooses NOT to handle…read moreherself properly!! Actually, I have not been impressed much at all with Ocean First Bank since they took over Sun National a few years ago. But for a select few girls who have kept the Shrewsbury Branch and this West Long Branch afloat, the only other reason I still maintain my accounts with this bank is because it would be a bit difficult to move my many business accounts to another bank. I have already moved much of my personal money elsewhere! So, as a business owner I have to get change on a regular basis. As a courtesy, I "call it in". THAT is a courtesy....not a necessity!!! I feel like I am an inconvenience to your bank, being asked if I am making deposits that same day, as well. (because I make an absorbent amount of deposits and this takes time). Now, I would understand if this was only during COVID, however this has been going on far longer, I assure you!! Just a question, but without my business, and customers as myself, do you and your staff have a job??? Today was icing on the cake for me!! I again made many deposits AND needed a large cashier's check....close to the same amount that I needed JUST YESTERDAY! The check was made out to the exact same person, in almost the exact same amount. I was not even questioned and the non pleasant manager signed the check. TODAY....she was in what I call "her mood".....as she is often. (Those are the days when sometimes she acknowledges me, sometimes she doesn't, sometimes she throws daggers, sometimes she stands next to a teller to oversee the amount of work I've brought for them...it's her condescending way of letting me know she's "in charge" and unhappy I'm there). Well, today, when I signed the paper for the cashier's check I imposed 2 numbers....she made me wait and wait instead of just asking me if possibly I made a mistake?? I'm in there minimally 2x a week. She came to me and said "we found it, you confused the first 2 numbers". "Ok", I said. (I mad a mistake...I'm human...I switched 2 numbers around....can I tell you how many times they've screwed up???) Then, out of nowhere she says ...."and who is this check for"..... WHAT DID SHE SAY???? Now I'm aggravated, but I had a few minutes to think about how she approached me, how she said it and THAT WAS IT! I hit the button on the teller window and said "you didn't ask me yesterday who the check was made out to" and she said "it was to your husband".....ummmmmm NO IT WASN'T!!!! Here's the moral! She doesn't do her job, she doesn't pay attention, she wanted to bust my chops, so she did....well I let HER HAVE IT!! I told her don't ever tell me what to do with my money! Welcome to your 2020 review Ocean First! So disappointed in your West Long Branch Bank!

Opened multiple business accounts here. They're a pleasure to work with. The bankers are friendly…read moreand hours super convenient. After having a painfully exhausting experience trying to work with Wells Fargo...they have been a godsend.

This Red Bank branch has come a long way! We needed a branch in this area for years; when they…read morefinally opened, I was very disappointed with the tellers' service. Once, I waited in line (only 1 person ahead of me already with a teller) for 14 minutes. I had to go outside to feed the meter during that wait time, as I had put only 10 min. of parking time on it. I came back in; nothing had changed....the same customer was still with the same teller. When I mentioned that 14 min. was a long time to cash a check, the teller rebuffed me, saying "oh, I'm sure it wasn't 14 min"! But, it was! I avoided this branch for years after that, driving all the way to Long Branch every week to bank. A few years have gone by; the tellers are attentive and greet you when you walk in. There is free parking for 6 cars (tight!). I haven't waited 14 min. in years, for any teller service. Great turn-around.

It's a wonderful bank and the manager Kate knows her banking very well all the staff are just as…read moreknowledgeable and do a fantastic job