When I arrived at TD Bank on 26 March to get cash to tip my hairstylist across the street the employees were congregated behind the counter. The young man asked me if I needed assistance. I said yes he asked me what I wanted. that's when I told him I would like to speak with somebody at the desk about my accounts. A woman named Deborah told me to follow her. She asked me for my identification and bank cards. I put them on her desk and she had a stank attitude with me for no reason because of all of the fees that TD Bank charged on my account, I wanted to take my cash Out of my account and requested that she refund me the $70 that was taken out of my account illegally. She said no so I asked to speak to the manager. She stated she was the manager. Since she had a horrible attitude and was very rude. I told her that I just would like to withdraw my cash from my accounts, and that I would go to another branch Where I have received excellent customer service in the past. She told me to go to the teller to withdraw my funds. The teller began giving me my money when she stated that at least her accounts weren't overdrawn. She tried to humiliate and embarrass me, not knowing about my recent Emergency health crisis causing me to not be able to work. So when I called her nasty, she asked what did I say? I told her you heard me. I reminded her that she was at work and I was unable to work for the past three weeks, I felt humiliated and disrespected in public around other customers, and felt that there was no need for her to make such a snide comment not knowing my situation. I felt that my right to privacy was violated and when I contacted the bank today, they told me that she had closed my accounts after I specifically requested them left open so that I could retrieve the stolen funds at an alternate branch. If you have money at this bank, I suggest you take it outand deposit it in the bank that deserves your business because they do not. They don't respect their customers and they don't respect our right to privacy. read more

America's Most Inconvenient Bank. Tried to make a deposit at 1:00 on a Wednesday and no one was at the drive-thru window. Kept pushing the call teller button but no response. Drove around and went inside and there was one teller with a line of six people. Waited five minutes and she was still working on the first customer. There were at least two other workers in the bank that were just sitting at their desks. Since I had frozen groceries, I left and went home. When I got home, I called to complain and the phone rang 20 times with no answer before I finally gave up. I went back Friday and there were no cars in line at the drive-thru and it still took me ten minutes to deposit three checks into my business account. The teller was not the least bit apologetic and just said they were short staffed. I will be closing out my account and moving to a more convenient bank read more

This branch has an extremely helpful in-house notary. It's an excellent service. Thanks TD!

I lost my debit card in august and still did not receive one and it's almost October. I went to this location to have one printed for me. The teller told me she could not print my card and then what looked like to be the manager came over and started questioning me because I have an out of state drivers license and was asking me if I planned on transferring it if I reside in Pennsylvania. I just moved here 3 months ago and that's none of her business! So I left this location feeling uncomfortable and still no debit card. I went to the TD bank today in Newtown square and they printed my card for me within 5 minutes no issues. Don't waste your time coming to this TD bank they are rude and unhelpful. read more

I've been to a ton of banks in my lifetime and to be honest, we all know there will be tons of wait times and small inconveniences. However, this bank location is simply inconsistent with their practices. I understand how difficult these times are and would love to support the location as best as possible. Yet...The inconsistencies such as having the sole physical ATM having no money inside or without any paper for receipts is inexcusable especially when you can see the personnel inside laughing and having a grand time. The other inconsistency is how the drive-thru operates. More often than not, there are no attendants during the new business hours which makes any banking difficult since it is discouraged to enter the premises beyond the ATM. Alas, these inconsistencies existed prior to the pandemic but are extenuated now. read more

Nice location near where I work. Usually get in and out of here quick. Service is always good. No complaints from me :)

Literally asked to use the bathroom after making a deposit and was told "bathrooms are for employees only right now, when customers use it covid spreads" read more

I just took some $$ out of the ATM at TD Bank on Radnor Chester Rd. and all they had was $20 bills. I needed a $5 so I went inside to get change but was promptly told bc I am not a customer they won't give me any change for a $20. I said "I'll be sure not to be a customer in the future," and walked out. So they lost a future customer bc the teller would not make change for a $20 bill. Way to go! I guess customer service only applies to current customers. Just a reminder that I paid to use their ATM, so technically that makes me a customer. #TDBankSucks #TDBank read more

I hate this place. They have messed up so many things I can hardly keep track. The main thing that irritated me was when I tried to add my husband to my account. We sat with a representative for about 40 minutes. Once we were finished he said he would activate my husband immediately and he would be on the account. I go back a couple weeks later and he's not activated. These types of things have happened several times since I've gone here. When I changed my name they did the same thing. They told me everything was done, but low and behold weeks later my name was still not changed. Needless to say, we are switching banks. They have the worst customer service and are very unprofessional. read more

The new team under Sherry has turned around this agency that struggled the past few years. Kudos and keep up the good work.

I don't bank here. My brother does. But I was really impressed with the convenience of everything. Great location. Longer business hours and open during the weekend! And they have a coin counting machine! read more

Terrible customer service. Would fare much better with improved leadership - avoid at all costs! There are far better more customer focused banks all around the Main Line. Life is too short to add hassles, insult, and injury. read more

This bank is seriously awful. I've been with TD for almost 10 years and not once has one bank screwed up so many things. They've messed up setting up an account to where it frozen for over a week and nothing runs smoothly here. If you can, go to a different branch. read more

My husband and I have several different banks for different spending. TDbank we use for casual spending...groceries, clothing, etc. I transferred from our savings accidentally into our TDbank account and while trying to make a final payment on a couch, I was declined. After calling customer service they said my payment would be beyond my daily limit and that I would have to set up a secure message to raise my spending temporarily. So I did that. She said wait a hr before you try to run your card. Tried again, and denied again. The next day, I called customer service and they said I need to make that message through MY login (which I never use) I always just use the origional that my husband and I signed up with. The furniture store was closing and I didn't want to loose my already scheduled deliver (I was bumped a week from the first not going through) AGAIN after the second time of trying to run my card. So I thought the best way would be to just go into my local bank, withdraw the cash (which I did not want to carry around!!) and pay in cash at the furniture store. After calling my local bank and speaking with Dana, she was beyond helpful!!!! She was going to get the cash ready for me and asked for a hr before I came in. I told her I wasn't happy about having to do this with three children under three but just wanted to get it over with and receive my couch. 10 minutes later she called me back saying she could just raise my limit for the day. The transaction could take place within 5 minutes. I was shocked and happy and all went well from there! But I was even more impressed when I received a call today from her to just follow up and ask if everything went through smoothly. TDbank...don't loose this women! Great, hard working people are hard to find. She was beyond helpful and knowledgable. Thank you, Dana!! read more