Things have changed dramatically here. It seems every time I make visits to this branch vs other…read morebranches there is always different personnel. I was just here recently. Unfortunately, it was not as well as expected. This staff needs training on being more sensitive to others. Younger staff need to realize not everyone over 50 goes downhill physically or mentally. Wish I could say something more positive.

Your customer service is absolutely horrible. I've been on hold for almost a half an hour to…read moredispute a charge because I couldn't dispute it yesterday because it did not post. A week ago you guys held a check for 5700 even though I never bounced one in my life for five days, the day before you had my account in the red -3600 for no reason nothing bounced just showed -3600. Major concerns with your bank. 12-4-2024 update. I received a call from Mike from the corporate office who actually explained why my check was held, which made perfect sense. I let Mike know if I was told that in advance I would never have written this review nor customer service several times. apparently the check was flagged by an outside company that questioned the availability of funds so I totally understand why the bank held the check. I just did not know the reason until today I think when corporate follows through with phone calls letters and trying to correct the situation it shows that the business cares, thank you for the phone call

Great location and easily accessible. Plenty of parking and very conducive to the flow of traffic…read moreon a busy Dixwell Avenue. Fortunately, there was no one in front of me and it was easy to get in and out quickly.

Came into this location and there was virtually no wait, was directed where I needed to go by the…read moreTeller for Rodney to help us. Rodney was very fast and friendly while assisting me with my accounts, he also recommended food in town while we were around. Really great person to bank with, too bad I'm not local otherwise I'd want this to be my normal banking location.

There aren't many Chase branches around so it is nice to have one in this location. The staff here…read moreis always pretty helpful. On one occasion, I needed something notarized and they were able to assist me in less than 10 minutes. On another occasion, the new self-service ATMs had just been installed and a bank representative walked me through how to use it. 1 star deduction for parking. Chase should have its own parking lot. Even the staff notes that many customers are often concerned about tickets. Other than that, I prefer this location to the one on Amity Rd.

The ATM at the Wells Fargo bank is conveniently located on Whalley Avenue. It is clean and easily…read moreaccessible. After using the ATM for many years, I recently learned something new. The ATM can provide service for people in a variety of languages including, Chinese, French, Korean, Russian, Vietnamese, and Spanish. This is especially helpful, considering the quantity and diversity of students from all of the local universities.

This bank is very helpful every time I go. They've never been rude or impatient and are always…read morethere to help.

5/27/21 As has always been my experience in my 48 years of being a member of this credit union…read more(through several name changes), the service is quick, friendly, and exceedingly competent. It's why I've never needed to make a change to any other banking institution.. In the past two weeks, they've begun using high technology to eliminate the need to fill out deposit/withdrawal/transfer slips. One tells the clerk what you want to do, and how much, and they have a palm print reader to substitute for your signature. Pretty cool!

I disputed a charge from a pizza place where I never received my food. I called back to get an…read moreupdate to find the initial representative NEVER filed my dispute. So I tried to file it again. The representative told me I couldn't dispute the charge even though I didn't receive services. So basically Chase is telling me I just gave away money that I can't afford to give away for necessities let alone just because I feel like giving away money for nothing! I tried to call again a third time and the representative hung up on me.

Nice looking inside ,but every time I gotta wait even though 3 people including myself made a line…read moreI just wish they would have just one more teller besides one . It is fairly modern and open inside with the logo throughout. Nice employees and easy transitions . I love the location being right across a busy plaza that is easy to get to with no traffic .

I opened my Webster account in Avon, CT. I have always loved my bank and what they have to offer…read more However, now that I have moved to the New Haven area. I find that the happy faces have disappeared somewhat. Overall, Webster bank is a great bank and takes care of all of my financial needs. I can count on them to help me when I need it or do not understand something. I live on the Cheshire side of Hamden and frequent the Cheshire bank most of the time. A Very nice bank. I had a little trouble with the ATM at the Whitney Ave office but that was taken care of. The service at this bank is 100 times better than any other bank I have had to do business with including Sovereign Bank and Bank of America.

It's a large scale bank with a small town vibe. Even though they recently revamped their space (I…read moreprefer the previous space for nostalgic reasons, though what they did recently is attractive and state-of-the-art), the staff remains just as friendly, warm, respectful, knowledgeable, thorough and professional as always. That's what matters. I've been a satisfied customer for 13 years and definitely don't plan to venture elsewhere. They have helped me with identity theft by overseas scammers, upgrading my checking account, halting fraudulent transactions, identifying CD rates and so much more. I'm grateful that such a helpful establishment exists in this day and age. Their wonderful ladies and gentlemen are well-trained. I also appreciate the fine folks who work for the Webster call center as they, too, have helped me numerous times.