As I mentioned in my other review, I've been with Greylock for over 20 years. I just had another…read morebad experience with them a couple of weeks ago. I decided to replace my work minivan as the mileage is getting up there. (I prefer Dodge Caravans or Chrysler minivans because the rear seats fold into the floor for cargo space). I never shop locally because I find better deals and more choices by searching online in a wide radius from Pittsfield. I found the perfect used Dodge in New Hampshire--a 2010 in amazing condition. It had one owner, 86k miles, no accidents, an excellent service history, and was priced very reasonably. However, I was turned down for the loan by Greylock, despite having eight perfect auto loans with them in the past. I never missed a payment and always paid my loans off early. I understand they have to consider the age and book value of the vehicle, but they should prioritize a long-term customer's proven record. My 20-year history should prove that I am not a risk. I will never ask them for a loan again; they don't deserve my business, and I will be closing my account to switch to a different bank.

online banking is awful. locked me out after forgetting password, unable to find password info on…read morethe app itself. can only be fixed with member services who is closed today? they put a spending limit on my account as well that i never approved. will be taking all my money out of here and switching banks. terrible service if you can't access YOUR OWN MONEY when it is needed that's the entire purpose of a bank

Refinanced my mortgage with these guys. Relatively easy process, good rates, responsive agents,…read moreeven got me out of PMI. Would love to give them 5 stars but... For America's most exciting bank they are technologically stuck in the 1990s, Can't pay mortgage online without opening a checking account with them. No email notification of received payments. Can't review status online. Tax forms aren't available online. Basically every interaction with them has to be by phone or snail mail.

Been clobbered with excessive, rip-off $37 overdraft JUNK FEES - after Berkshire Bank told me…read moremultiple times that it would no longer allow transactions to post to my account (they would be rejected instead) if insufficient funds. They do this to get even more junk fees. I've been charged almost $300!!!! in junk fees in one month after being told I wouldn't be charged them any longer. When I went into the bank to complain, the impersonal bank manager slandered/defamed me in front of staff and then openly retaliated against me for complaining even though the other employee (M. Phan) disagreed with her. AND EVEN AFTER that BB continued to retaliate by continuing to allow transaction to post to my account with anegative balance. This is easily the most anti-customer friendly, thug-like and dispicable bank I've ever dealt with. They have multiple legal claims, including DOJ investigations for faciliating a Ponzi Scheme. TAKE YOUR MONEY OUT of this bank or you might lose it. They now have another CLASS ACTION lawsuit against them for junk fees and deceptive banking pracitces. I will be filing a case against them and complaints with Mass. AG and the DOJ.

I love MyCom all of the staff are outstanding, friendly and always go thr extra mile I always…read moreleave laughing Thanks Amy, Linda Shirley

From the owner: Stash your cash in a place that exists only to serve you. MyCom Federal Credit Union, a credit…read moreunion in Pittsfield, Massachusetts, provides the same services that banks do, but without the fees. Since, this organization exists for service, not for profit, we offer you better rates, deals, and service. Take our auto loans, for example. Stop in to see us or go online for the lowest rates on car loans, as well as help in negotiating the best deal. Contact us to benefit from the savings and service of our credit union.

Despite free member checking, this is the least competent banking institution I have ever taken an…read moreaccount in. The first sign was that the associate at the GB branch was unable to describe the deposits policy. When I tried to set up a web account it became clear that the Union linked another account holder's phone number to may account & I was unable to create a login for weeks. Then there were a number of security compromises through the website. When I tried to change my address I was told that I would be sent an electronic form to change it & the link led to no webpage. A number of contacts to the email with link went unanswered. Most recently I tried logging in to find out I'm locked out & need to answer a security Q. After checking the email account on file & my phone I found no email or text from the Union. To sum it up, if you value your time & personal information look for another credit union

Very helpful staff. They went out of their way to help me with everything from my accounts, loans,…read moreand credit card. Could not be happier with the professional and curtious service they have always given me.

NBT has the worst customer service on the on line banking line. 5 FIVE phone calls later I still…read morehave no answer and they told me to call the branch? What the heck? Do NOT recommend!

Convenient location right in the center of Lee, five minutes from the pike (exit 2). ATM is…read moredrive-up. I have never used a teller at this location so no insight into service.

I purchased a Kia from a Subaru dealership in Bennington, Vermont. I literally had the vehicle 30…read moredays when the engine blew and another dealership wanted $6,712 to replace the engine. It truly impacted my life as I had two deaths in my family etc. I paid-off Greylock FCU as the loan defaulted. The debt is paid-in full as of 30 May 2025. Even though I called at least 4 times, sent 6 letters, and a number of emails the bank still has not provided a letter. This has impacted my career. I paid thousands for a car I only had for a month. I am overseas for work and can't just go to the bank. It is awful service.

Impossible hours and an ATM that's always out of service. Why even have this location? What bank…read morecloses at 4:30? The people are nice and the credit union is generally very helpful, but this location needs some serious consideration on how it helps its members.

Explained everything in detail. Very friendly. Lots of options on products available. So far so…read moregood, then the shocker. BUT... 2-3 weeks later, What happened? My first snail mail deposit was not credited to my account. Phone goes unanswered or hangs up. NOT a good start. Checks arrived ok; bank does NOT offer pre-stamped mailing envelopes. Having my doubts now if this was a good bank selection. Snail mail deposit sent to the Lenox branch, as directed, was never credited to my account, so it was either lost, stolen, or miscredited elsewhere. Very disappointing first transation.

I needed to cash a check and I did. Unfortunately due to me not having a account they denied me…read moreaccess to a restroom. I have been waiting for over 3 hours for this establishment to open. I prefer Mycom bank anyday