Of all the banks that I have done business with this branch of Westfield Bank is by far the very…read morebest. Not only are the employees personable and helpful but the hours are exceptional. I used to bank downtown next to the library at a different bank and after getting treated badly I changed banks and should have done it years sooner. I used to have to take time off work to get to my old bank on time but not this one. Not only are they open late but they are open on the weekends, both Saturday and Sunday. Boom. Done deal.

I have been serviced by many banks in Agawam. Mostly moving CD's around from one bank to another…read morechasing the highest rate. No more. Westfield may not always give the highest rate but the perks it gives makes up for it. I love my ATM as I no longer have to pay fees. The bank automatically takes it off. I have no problems getting to the bank because of its tremendous hours and I'm always treated with the utmost respect. I would certainly recommend this bank. When my father passed away closing out the accounts were a nightmare in the other banks. Social Security #'s were on the wrong accounts and they even questioned the death certificates. This is mainly why I'm now at Westfield Bank.

Conrad was so helpful and kind during my notary appointment. I also interacted with the manager who…read morewas equally as kind and helpful. I return to this branch for my in-person banking needs due to such little interactions, even with the high volume of in-person guests.

Visit on 2-12: Very friendly and helpful staff. I needed…read moresomething notarized for teacher re-certification in Georgia, so since I was up here, I got it done. The employee Ms. Sukhyna assisted me quickly and with a smile. If I need anything else, I would definitely be back. Thanks

The girls at the bank are always super friendly and happy to assist. Lines are ridiculously long on…read morethe 1st and 3rd of the month because of customers cashing social security checks so be prepared for a long wait.

What could improve?? Not enough time or space. Went today at 2:40 to the drive up to make a simple…read moredeposit and get cash back. A man I had never seen before (and that is a weekly occurrence at this branch), had such a thick accent I could not understand him. I asked him to repeat it and still couldn't understand him. He leaves. 15 minutes later a woman who also had an accent but could understand her, comes to the window and apologizes for the wait and said "it's going to be 5 more minutes". This whole thing is usually done within 5 minutes. I said,"what??? Why?? I have been here for over 15 minutes". She said,"I don't know, I'm going to find out why". 5 minutes later she returns,"you didn't sign the back of one check (I certainly signed all 3 checks) , and something about adding it wrong.. She said they would send the check out for me to sign. About 3 minutes later, the first man returns, said something? And sends me out my receipt with the cash back. No check to sign.. He must have added it wrong or were they talking about someone else's transaction, I don't know. What a bunch of clowns running the West Spfld. Branch! Now on the other hand, the Westfield branch has been wonderful. At least a few tellers have stayed, so they know who you are. I would give NO stars to West Spfld. And Hampden Bank was SO good!

My parents were customers of Hampden Savings Bank which they belonged to for 20+ years, so when…read moreBerkshire Bank bought Hampden Savings it was easier for my parents to stay with the new bank. Unfortunately it started going downhill with the change and keeps getting worse. Hampden Savings Bank was so personable. My parents and I knew all the employees by name and they treated every customer like they were the most important customer. Now it seems every time you go to the bank there are new employees and they barely even look at you and are very short. The one on Silver St in Agawam is much better then the one on Westfield St in West Springfield but it's farther away.

I'd like to begin with giving a heartfelt, and genuine Thank You of appreciation to both Olivia…read moreand Antonio of the Pioneer Valley Postal Credit Union branch in Springfield Massachusetts. I've never felt so compelled to address " yelp " or any other online service sites before this point , so this is my first experience.. Long story short..I recently incurred a life changing event, I've worked very hard in avoiding. But due to circumstances above and beyond my control i did unfortunately become a victim of. I didn't know where to start or begin, all i knew was that my integrity as well as financial standing was placed in jeopardy.. Currently our climate doesn't really afford us the ability to connect to with one-on-one customer service agents who have the time to listen much less the time to humanely connect and relate. I was blessed to experience different..Because of Olivia and Antonio , i was and am enabled to garner the energy and strength to see my fight ( and probably for so many other's ) untill the end. Sincere Thank You's go out to Olivia and Antonio.. Keep making your positive impacts /footprints in the immediate community and beyond. Trust me you may never know who's life your saving and /or repairing , keep making the world a MUCH better place. Simply by your unselfish ways and ability to care dictates and makes it clear who you really are.

Great service. Very friendly and accommodating. Small town feel and they know many customers by…read morename. Free notary service for their members which we used today. They didn't mind providing witnesses who signed and notarized like 50 pages of documents. Have great loan rates. Based on their clientele I would think they'd have more locations or at least more ATMs. If they want to stay small they should at least offer ATM fee refunds because the closest PVCU ATM to us is about 7 miles away which is not convenient.

Friendliest banking situation that I've ever experienced. Convenient location with plenty of…read moreparking. See Michele Caron, bank manager, for any banking needs. Some of the best rates in the area.

From the owner: Freedom offers a complete range of banking services including online banking, savings and checking…read moreaccounts, mortgages, personal loans, auto loans, business services, and financial services.

Nothing but fantastic customer service from this branch. Patrick is phenomenal! Always going above…read moreand beyond to meet AND exceed the customers' needs. Whenever I have an issue, I can always count on him to get the job done right.

Recently shut down their mobile banking for about 4 days due to maintenance on the app and now it's…read moreworse than it was. Poor customer service

Worst customer service ever they have 3 people waiting and no one else that could help definitely…read moreswitching banks don't recommend

I go here and they charge my account for a bank statement the managers are beyond rude and…read moresarcastic I'm taking my money elsewhere and closing my account you employees are such pieces of shit who wants too pay over $5 for a stupid bank statement your bank sucks worse then any bank I ever dealt with

Do not do business here. They ignore their phone lines, you can end up waiting for hours to just…read moreget put on hold. Staff is unaware of their own ploicies. I was told there would be a five day hold suddenly turned into 10. Absoutely horrendous customer service. Even the most simple transactions are greeted with disdain from overworked tellers. This credit union has earned its raiting.