We signed up for rental insurance towards the end of August 2018. Unfortunately as there was a significant increase in crime throughout Halifax Regional Municipality and this lead to the decision to take out rental insurance with TD Insurance. As we already had banking with TD getting our insurance through them was a natural choice. This choice soon became an 7-month nightmare which subjected us to unanswered calls from our claims officer Troy Read along with improper handling of the claim from day one. It was not until almost 2-months into the grueling process that the police report had been filed. We had to resubmit the proof of loss form and supporting documentation towards the middle of January. Not this week but the previous week I tried numerous times throughout the week to contact Mr. Read via Telephone and email my calls and emails were not returned. I would caution anyone from doing business with TD Insurance. We should have taken our insurance out with a better organization such as RBC Insurance. The way that TD Insurance is treating this matter would suggest that it is a significant claim. The claim requested is under $5,000.00. We have a complaint in with the Better Business Bureau and the matter is being review by the TD Ombudsman yet again. Perhaps this time these efforts will result in right thing being done after all this time which is the payout of this claim. read more

I've been with these people for 6 years now. Their prices are reasonable and they DID treat me well on a claim BUT their service has completely gone down the toilet. I bought a new car and called from the dealership to switch coverage from the old car to the new one. On hold for 40 minutes, Person 1 said she couldn't handle a Nova Scotia policy so she would transfer me. She didn't. She put me back in the queue and I waited 45 minutes. I swear the person I ended up with was someone's child helping them out or someone who had just started the job that day. It took her almost an hour and she put me on hold 5 times!! I know things are strained because of Covid but there is NO way that it should have taken over 2 hours to make the switch. The Financial Services Manager was aghast and gave me the card for another agency so looks like it's time to switch read more

This has to be one of the worst insurance companies out there. I was in a major car accident where I was rear ended by a boom truck carrying a crane and load of wood. We were given 2 adjusters who refused to call us or email us. I had to be recisitated 3 times, 3 cat scans, 2 ultrasounds and 2 ekgs. I was in a neck brace for 12 hours. They want to repair out Kia soul which has 15k worth of damage. I am on bed rest with 3rd degree whiplash and a concussion and they won't even call us. Whose side are the to on? Clearly not mine. All of their managers are on vacation. I am so disappointed with them and have told everyone I know what kind of service to expect. They even made me get my own quotes for a cell phone. They would only replace the screen and not the phone. Then they wanted me to get a better price. Purely Shameful read more

I had TD insurance for both my house with my tenents and rental place in Halifax, When I changed my place to Calgary, I called them to CHAMGE the address for my tenant insurance ONLY. They stupidly canceled both my home and tenant insurance. then they claimed I ask them to cancel both insurances. I found the customer service super immature and unprofessional and you better to take few days off and get your ear ready for hours of "please hold a sec" that takes hours to check something in their system. thank god you are not insuring something on moon, Otherwise I need to wait for your lame actions for years. Trust me, do not go for TD INSURANCE. read more

The WORST customer service ever. Zero stars. I had insurance with them previously and ended it as I was no longer using my car. I wanted to get my car on the road again so I thought it would be a simple phone call but noooooo. I was told I needed to fill out a long form. Neat. I head to their office to pick up said form and thought I could fill it out and be done but nooooo. They don't have the forms. What? The office in Toronto had to snail mail the form to me. Good stuff. 2wks form arrives and I start to fill it out but there was a lot I needed help with such as exact dates etc. Back to the office I go. The 2 girls at reception said they weren't allowed to do that. That job is for the guys upstairs. Ok get me a guy upstairs but noooo. The upstairs guys do not come downstairs. I asked to make an appointment but nooooo they couldn't help me anyway because completed form needs to be processed by another office which, in case you are wondering where that is, it's in NFLD! Really?! Ok can we scan the form and email it like its 2017? Nooooo Awesome. So home I go, fill out the form which I KNOW is incomplete and mail it to the office for them to mail it to NFLD. At this time, I am told it can take up to 4wks to be processed as it is first come first serve. Swell. After 3.5 wks(yay!) I get my form returned to me as it's missing information. I am not surprised in the least...we established that. Groovy. Let's make a phone call. Basically an entire day of phone calls back and forth due to "I need to ask my team leader I'll call you back" and a dropped call and the ever so pleasant hold music Bruce told me that I need to fill in the missing info and snail mail it to NB and he would give me the direct address to save time. Yer freaking kidding me and right? Save time?? And hold on, now it's NB and not NFLD? WTF? Ok so this is when I snap and snap I did!! Do do do do do.... One of my conversations earlier in this shit show was recorded and lucky for me it was the one ramping up to the snapping, not the actual snap. The woman I was speaking with doing the recording was actually lovely and asked my permission to send the recording to the team leader and I agreed. Que the hold music and let's bring Bruce back now. Huzzah!! Bruce is so happy to tell me they are willing to complete and process and approve and take payment right now! Not so fast Bruce. Imagine me now, levitating with anger, finding out this CAN actually be done over the phone. It's now close to 5pm and I can hear in his voice he's tired and wants to go home ever so bad. Too bad so sad. I wanted answers dammit. So I asked every question I could think of to run the clock, I mean I spent a month waiting so Bruce can settle in and get comfy and wish he hadn't played the long con with me. Let's take a moment to think hard about one particular scene in this epic quote quest. Me, NS. Car, NS. Plates, NS. Inspection, NS. Insurance company, NS. Why the hell did paperwork have to be mailed to NB(also why was I told previously NFLD) and why didn't their office stock the paperwork people need? Bruce and I went back to that question a few times and trust me, it was ever so fun for me. Ok Ms Redmond, with taxes your insurance will be X and how do you want to pay? Visa or Interac? Slow yer roll Bruce my new best friend! I've decided I do not want insurance with your company, in fact I'm going somewhere else that is 150.00 more. The End. read more

AVOID. AT ALL COSTS.....The absolute worst customer service experience I have ever encountered. Different answers to the same questions from different people. They do not care in the least about your interests. Next to impossible to communicate with. Extreme lack of knowledge pertaining to their industry. As you can see by their overall rating on many review sites, am I not alone in my judgement. You get the idea. Do yourself a favour and don't waste your valuable time on this company. read more

Awful insurance company..... they offered to pay for my rental car and then backed out at the last minute.