Great service at the local Westheimer branch. However, bill pay has gone so far downhill that I…read moretook two stars off. It was very useful years ago. Most payees could be set up with an eBill so all the bills came in through the PACU portal. They were easy to pay, automatically set to pay on the specified date, and had options to pay minimum, custom, or full amounts, and was always paid by the date specified. The latest incarnation has lost all the useful features. No ebill options, and those that had ebill don't default to the expected delivery date or amount. The rest of the website is okay, nothing better or worse than any normal bank website.

Excellent service today 6/28/23 from Calina Lloyd. I am in the process of relocating and needed…read moreassistance managing my accounts. She was patient, professional and able to relate to my situation ( We are both of West Cost origin). I truly appreciate the respect and work she along with the members of this branch dedicate to making sure the customers have what we need.

Not much to say except I think they are great! I do miss the branch and manager Teresa at the Katy…read moreMills branch tho.

This bank is so personable - the entire staff makes you feel welcome and treats you as if you are…read moretheir #1 customer! Great products too - very competitive rates on loans. These people really care about keeping you happy and providing you with the tools you need to start or grow a business. Oh, and they're pet-friendly too - gotta love that!

Not as late in the proceedings as second and third service credit union…read more We've only actually had one interaction with the credit union and it went very well. I have to say they are one of the friendliest bunches you can imagine. They did a great job, and although I don't generally appreciate or trust most institutions of this type, I definitely appreciate and trust them, and this is one of the places high up on my list that we are considering doing business with in future.

From the owner: Built in 2018, the University branch is one of First Service's newest branches. It is also the only…read morebranch housed in a strip center. Located just off the north side of the Highway 59 University Blvd. exit, the branch shares a parking lot with the acclaimed University Commons retail and dining options. The branch is just minutes away from the Museum of Natural Science and the University of Houston Sugar Land and is convenient to the Telfair subdivision. It also boasts 24/7 ATM access on the front of the building, but if there's something more we can do, the team is always happy to help you with any of your financial needs.

In our current economic situation, the majority of us are looking for ways to save money. Specially…read morein the banking industry. I was a personal banker with Chase in one of their Sugar Land branches. When I had to leave Chase due to health reasons, I looked for ways to save on fees. Online or virtual banks seemed like the right fit for me. I had seen this Charles Schwab location and walk in one day. I was told that the office was mainly for investment accounts but they did handle some aspects of retail banking here. Upon further discussion, the banker explained that I could open a brokerage account with $0.00. There was no obligation on my part to trade. I could open two interest bearing retail accounts, one checking and one savings. Opening deposit required; you guessed it, $0.00! I proceeded to open the three accounts after learning that my debit card would not incur any ATM fees. Any ATM around the world. Schwab Bank will credit ATM fees in a monthly settlement. Believe me I have withdrawn GBP in London and Euros in Paris as well as Rupees in Mumbai and Rajula, India. Bill pay is free of course. The bank will mail you free check books, deposit slips, prepaid mailing envelops and preprinted return address labels in case you use your own envelop. Sorry, no free USPS stamps. The bank has a toll free number that is answered by a human banker available 24 hours a day. I transferred my money from Chase and started real free banking.

From the owner: Chuck Schwab started a stock brokerage company with a simple question: isn't there a better way?…read moreThat question led to the establishment of a new kind of investment firm - with a more contemporary approach to wealth management based on a set of core values and beliefs, not just profits and losses. These core beliefs have led to 40+ years of serving clients, innovating on their behalf, and developing brokerage products and financial services that put them - not us - first. At Schwab, we offer a wide range of wealth management services, personalized financial advising and retirement planning, and expert investment research, as well as a number of complimentary workshops covering everything from investing essentials to complex trading strategies. Brokerage Products: Not FDIC Insured - No Bank Guarantee - May Lose Value

I needed some assistance with opening an account in person, so I had called to try to set up an…read moreappointment as soon as possible. The teller took my information and then the banker, Maritza, called me back within 5 minutes and told me that they could schedule me that same morning. I went in for the appointment, and Maritza was very helpful and pleasant to work with. Great service here!

I visited this Bank of America location for an appointment, and Kavita was the banker who assisted…read moreme. She was incredibly knowledgeable, friendly, and patient. She took the time to explain everything clearly and even offered helpful recommendations based on my needs. I truly appreciated her professionalism and the way she made the process feel easy and comfortable. My appointment was scheduled for 1:30, and I was seen about 10 minutes after, which wasn't bad. The only thing I noticed was that when I first walked in, I wasn't greeted right away. Someone did come out and greet me about 10 minutes after arrivals started coming in, but a simple acknowledgment upon walking in would've made the experience feel even smoother. Overall, Kavita provided excellent service, and I left feeling confident and well‑taken care of. I'd definitely return to work with her again.

"After unfortunately falling victim to a scam that drained money from my account, I made an…read moreappointment at the branch and was greeted by Branch Manager 'DJ'. He listened carefully to my situation and connected me with Julissa. She was incredibly helpful, and by the end of the day, we had resolved the majority of my issues. I returned the following day to follow up with Nilda, who was equally fantastic. Everyone I dealt with at this location showed genuine concern and went above and beyond to help. While I am still waiting for the internal investigation to wrap up, the bulk of the problem has been resolved. This is a truly great team!"

I finally made it to the Navy Federal Credit Union at Meyerland Plaza. I opened my account since…read moreearly this year. If the bank didn't threaten me to freeze my account because I haven't touched in months, I wouldn't be here yesterday. It seems pretty efficient for 2 tellers at 4 stations, one being lowered for customers in wheelchairs. I was quickly served as soon as I walked in. My teller had a worrying look on her face. I thought something was wrong with my account. Maybe she was busy and still thinking about the last customer she helped. I noticed the line for ATM was longer than inside the branch. The customers were much younger than at VA Medical Center where both locations veterans visit. I can't say if I would return because they made sure all customers use online banking all the time. If I didn't read the first reviewer said that this branch opened in 2017, I would have paid attention to this part of the mall. Because I normally go to JCPenney and H-E-B on the other side.

Most rude phone agent I have ever come up against, told me it was "none of my business" when I…read moreasked why I could not get a pay off for a customer after I provided all of the necessary information

I have been here since they came to Sugar Land. I have two banks and a credit union and have in the…read morepast banked in two foreign countries (Germany and South Africa). This is the best banking operation I have ever seen. Had a problem years ago and book keeping solved it with one phone call. My wife banks at Chase, across the street and they are a nightmare. They are also great at supporting the local community.

Horrrrrrrible. It's like banking in the 90s. Received a check that was drawn on Frost Bank and…read moresince I needed a new business account I decided to come in and deposit the check and open a business bank account. Simple right? IMMEDIATELY felt the racially profiling by Ms. Hafya Chahin. If she reads this she'll know EXACTLY who I am. I am African and do not appreciate the immediate assumption. It's rude and WRONG. Whispering by other bankers about me. Ms. Hafya Chahin telling them not to help me with my check. And what's crazy is she's not even a manager! Just inserted herself for no reason and then couldn't even answer my questions as to why she was inserting herself when this transaction doesn't even involve her. Even the banker helping me was confused. They ended up doing what I needed but with high tension and weirdness I felt in that bank, I took my check and opened an account at another bank that was SO welcoming and helpful right down the street! Unfortunately, they lost out on a multi million dollar client as my parents own one of the largest pharmacies in Africa. Ah oh well, I guess don't assume and you wouldn't lose clients like this for racially profiling. I should've listened to the horrible reviews. What's worse is that I was a business banker at Chase, so I know the exact procedures and they were rude, condescending, untrustworthy, and racist.