I'm not liking the service. I call and they claim they fix my problem but 2 weeks later I have to call again to fix said problem Not happy!!! read more

Bend Broadband may be the fastest but the customer service is terrible. Just got passed around from department to department, none of which are in Bend, all of it is out sourced and you can't talk to someone local. Very frustrating. read more

The internet cuts out. Auto bill pay never works. NO I don't want a tv or phone package! Stop sending me mail. When it does work it's pretty fast so that's a plus. read more

I have had Bend BroadBand for two years. Don't do it. If you are reading this also note that they don't prorate the billing cycles so when you move you're on the hook for an entire payment regardless of what your move out date is. At this point, I'm just glad to be done. Horrific Customer Service. Won't be transferring service - I'm done. read more

Whatever was happening, seems to have cleared up. The rate increase does have me looking elsewhere and hoping for more competition.

Charged $699 for ONE month of internet service. Tried to work reasonably with their team. Have had terrible service for more than two weeks. Have now submitted an FTC and BBB complaint. Terrible company, terrible ethics, terrible support. read more

Easily one of the worst internet services I've had. After a month of no issues, my internet now drops nearly every single day, often multiple times a day. I'm constantly having to reset my router. Don't understand what I'm paying for at this point. read more

I would avoid Bend BRoadband at all costs. If no other choice, go dial-up. They get you into a contract and then screw you at every opportunity. I tried to cancel my service when they opened Monday June 1st. They said fine, but we don't prorate so you have to pay for all of June. I should have called yesterday. Of course, they were closed Sunday, May 31! I asked to speak to a supervisor and they said there are none available, but they could have someone call me. While repeatedly reminding me they don't prorate so I was just wasting their time. I am now filing a complaint with the Oregon Secretary of State's office, who helped me last time I had Bend Broadband. I used to have 3 accounts with them and now have zero. I would use dial-up or carrier pigeons before I signed up with TDS. read more

these guys suck. when they first launched they centered their marketing around being "the local dog". these days they are nothing short of a soulless corporation. their customer service is some of the worst Ive ever experienced, the internet only works sometimes, and they demand an incredible amount of money. they know that they currently have a bit of a monopoly on internet in bend and are leveraging the entire town with that. Jumping ship to another internet provider as soon as we can. read more

HOUSE ON FIRE.. I moved into our sisters vacation home full time 2 years ago. BB sent out a crew to trench from the road all the way down my driveway. Very nice men. BB then sent out installers to install exterior box and wire house. Nice people. seamless. I had ordered 2 new 60' smart TVs and I need internet for my work and for my 2 little girls learning laptops. BB hooked up TVs lined out our laptops and left. cool. nice people. But...Everything only buffered. They sent service techs back out..buffered. We can run 1 tv and 1 cell phone off there "fastest" available service. buffering if anything is added.....I have called them every month have updated service have changed exterior wires have had house completely re-run. 2 years sept...still no internet or phone. HAVE CALLED Service dept and have been told they will send someone out. yes..someone comes out. we still dont have service. Last month another service guy showed up. he wired the house and exterior box with 9 wires disconnected a new splitter and cable run all over the ground around the house... This is our families classic modest sisters vacation home for 40 years. we never needed internet or tv we had the metolius and 3 creeks...times have changed obviously. The next day after "installer" left my neighbor (who is a fireman) ran over and was hosing my house off... the new box was on fire and had overheated. Cedar home we live in the forest...need I say more? I called after hours line and end up in... Singapore? maybe Nigera? could have been India...The nice man didnt speak English. He did understand. "FIRE" (universal word?) He said "help soon yes?" I'm thinking NOW...house on fire they send help to fix this mess NOW. stayed on the phone with customer care- when they opened-I was on the phone for over 4 hours. I WASNT GOING TO GIVE UP... I explained they burned the house... the fire dept..the damages..the BS wire job...HOW AFTER 2 YEARS WE DONT HAVE INTERNET... Customer care guy was nice enough to offer us a free home phone! The girls start DISTANCE learning. I had to send my girls to their grandparents for those last weeks last spring!! We are at 3 weeks from school starting. NO INTERNET but I sure get the bill every month. The last service tech out said flat out you cant get fast service here..you have the original lines at the street. you cant shove a fire hose through a straw... Well after calling this last time and trying to get some sort of credit back for 2 years of their lying hell..I was offered a $50 credit for burning the house... then guy said that was his only offer and hung up on me. Still havnt seen that credit. read more

TDS is absolutely terrible! Daily problems with connection have us at our wits end. Programs and live sports constantly stop as the system tries to reconnect. And customer service is terrible too. I was a Direct TV customer for years and wanted to support the local company but I give up. Canceling service with Bend Broadband tomorrow! read more

worst service ever. if there was another option I'd be outta here. if the company isn't willing to give me decent service, they should not charge so much. unreliable,, expensive, no call back, no nothing. terrible company. if there was an option for a minus star rating, I would do that. read more

Horrible service! Unable to work due to constant outages!! Phoned and written in for service...still not satisfied! Ugh!!

We've been stuck with Bend Broadband for years due to their monopoly here in Central Oregon. Now that we have sold our house and are moving to a temporary rental, we decided to downsize and switch to high-speed internet ONLY. Bend Broadband shows a price of about $45 a month on their website, but when I called, I'm quoted $110 a month. Apparently, the $45 price is for new customers, not those who have been paying for horrible service for 16 years. Anyway, we're switching to a different internet provider for half of what BB wants to charge us and when I scheduled our disconnect, I'm told they don't prorate, so they are going to charge us for about 18 days of service we aren't getting, PLUS they've already been contacted by the people buying the house to set up new service, so they'll be collecting DOUBLE for that period. What a scam. So glad to be rid of Bend Broadband!!! read more

Wish I could provide a zero star review. Yet again, another failure with BendBroadband. For nearly a year-and-a-half now, we've experienced constant random interruptions with television and internet service. This, combined with less than skilled support technicians and/or lack of concern about their customers from the company as a whole, makes paying for this "service" all the more painful with each passing month. Now, with most of us being forced to work from home, it's simply unacceptable. We desperately need another competitor in town to bring some quality internet service to the area...something worth paying for. read more

TDS is typical corporate service. They need a leader who will demand a uniformity of knowledge, intelligence, discipline, performance, & courteous professionalism. read more

Just moved to Bend, ordered Bend Broadband installation/Service. Everything went exactly as I was told - great customer service on the phone, prompt arrival of installer as well as the fact he took the time to be sure all was set up and working properly before he left. Wifi speed is great. Fast Forward 2 years...been on hold for over an hour, horrible customer service,, turns out they gave me a modem that was over 10 years old. Agree with other reviews. Comcast looks awesome compared to Bendbroadband. read more

Horrible customer service. I spoke with a woman today in billing who was obviously in a call center somewhere--loud, distracting, unprofessional (this was after I waited 20 minutes on hold to be connected). I was then transferred to 'customer service' (another 5 min on hold), and spoke on the phone with a woman was rude, obviously uncaring and unprofessional (Philomena). My bill came and was higher than normal, I called to discuss and was told that there's nothing to be done now, but they can offer a 'courtesy discount' of $15 on my next bill. And that was it. Bend Broadband, I'm a nice, normal human who doesn't usually write negative reviews, but my experience with your policies and your staff today were really unpleasant. read more

Quoting my wife: "bend broadband it's your job to provide internet, why do you suck at it?" Im curious as well, do you guys have an answer as to why the service is often Intermittent and your prices are as high as anybody's? read more

TDS - Something to get used to if you are a bend broadband customer - Internet Service Providers Near Me - Bend, Oregon

We lived in Bend for about 7 months. We have loved our service with you guys! I just spoke with Kat about terminating our service because we are moving, she was so friendly!! We will miss you Bend Broadband!!! read more

the internet connection is terrible. every other day it is pair the remote etc. thankfully I only have the tv service and did not bundle anything. and my long time customer discount went away as I would not bundle. the city of bend charges a franchise license fee for this company to operate in bend oregon so we should all send an email to the mayors office and vigorously complain about this company and it's terrible service and product. the city has a responsibility to monitor, regulate, and require better service and quality from this company. read more

Sooooo bad. The service, the customer service, the price. You'll regret it! Go somewhere else. This place is trash.

Sadly, I am updating my review with more issues with BendBroadBand. I recently switched my office and bedroom and didn't realize what an issue that would cause. I know I have Coaxial Wall Plates in both rooms so I didn't realize it would be a problem, I thought perhaps I might have to have a tech come out and switch the access or?? Long story short after talking with BendBroadBand customer service I was given a couple solutions. 1. Buy a cable to stretch from one room to another 2. MOVE THE ROOM BACK (REALLY?) 3. Pay "a lot" to have a tech come out, but they couldn't schedule me for that now and weren't sure when it would be or how much it would cost. I literally just went and bought a cable from Target that runs from room to room rather than try to deal with BendBroadBand. The coverage has gotten worse in the past few months. I'm so glad we are moving so I can look for a new options. Random: When TSA was checking my ID recently the TSA agenda said "Oh, you live in Bend. I used to work for BendBroadBand there." I replied "I'm sorry!" and we had a good laugh! read more

Expect secret double bills with no explanation. Expect 1 hour + calling customer service with India support. This is premium pay for the worst service of any industry! read more

Where did the local Dog go ? Internet connectivity problems where I cant work from home, they replace and upgrade the equipment on Thursday, still not working after they left and cannot get a tech out until sometime next week ? Never did get a callback. I had to keep calling them read more

I had a frustrating experience with BBB today. Unfortunately this kind of thing is becoming more and more common. My wife called about a customer service issue that we needed to discuss. After we dropped our landline, they INCREASED our bill by $15. I know what the issue is and think it would be fairly easy to resolve. After waiting over 1-1/2 hours on hold, I asked my wife to remain on hold while I called back as a new customer. BOOM! I was on hold for a matter of seconds when they answered. My wife, still on the other line, was still on hold. I complained that they are prioritizing new clients over existing ones. The CS agent really tried to help but explained that she didn't have access to everything I needed. She would be transferring me over to a "specialist". I asked her if she would be placing me back on hold for another 1-1/2 hours and she assured me she would not. So back on hold I went. After another 35 minutes on hold, I finally gave up. I then reached out via their "contact us" option but have yet to hear back. I tried chatting online using their chat feature, which was equally as frustrating. Ben kept telling me that the reason for the lengthy delays was because it was the day after a holiday. While that may be partially true, I kept pointing out that it hadn't seemed to affect their new business lines at all. I further asked why they refuse to give existing clients as much priority as they do to new prospects. He kept rehashing the answer that it was the day after a holiday, which entirely ignored my point about priorities. We need a better option in Central Oregon! I've been with BBB for 25 years and it's time to look at options. read more

I've lived in several states and Bend Broadband is BY FAR the worst internet service I've ever had. I've only ever had internet go down when there is a bad storm or tornado or something in other states.. but it seems that BB is always having "outages" and then we're left with nothing. My office runs on BB also and when it goes out, we can't work. Honestly, I'm done with them. read more

I am a bend broadband business customer in Redmond. This has to be the absolute worst option for internet on the market. They state fast and reliable. There needs to be a class action suit for false advertising. They are anything but reliable. My internet and phone goes down multiple time a day for over a month.This is extremely frustrating for a business due to the fact it takes the phone and credit card processing down. They always have an excuse and don't seem to ever fix the problem. Century link needs to increase ther speed in my area. They are 100 time better than bend broadband and their customer service is amazing. If you are looking for internet, look elsewhere. Bend broadband will bing you nothing but headaches and frustration. read more

It's been a month since I originally scheduled my install and I still don't have internet and they keep changing the date back of when it will finally be done. I never in a million years would've guessed I would miss Comcast / xfinity. read more

I have been without internet services for 11 days. I call the help service off shore they listen to the problem then hang up. this has happened 4 times My job is a Research Analyst. BBB is still charging me for internet services, but after 11 days I do not get paid for my research. Worst customer service department I have ever workout with. To get problem resoved you can only work with their dept off shore. I do not have this problem with any other service department even if they are off shore. The problem BBB has a monopoly in Bend. Your service rating is 2 Now this wonderful company will not even accept my review. read more

Not sure if this company wants business, it was extremely difficult to get any kind of service from BendBroadband.

Rating should be zero, as 1 is too good for this unreliable poor service joke of a company. Is my only choice in my area, or I would be long gone. They charge fees in advance. I had them set up on an automatic bill pay which was to last for several years. They increased the price before one year and the automatic payment went out. In there eyes, I paid short less than 20 dollars. So I had paid for most of the month, and sent a check for the increase amount. Before the month I had paid short was over, they cut my service. No email, no warning, no consideration that I had always paid my bills for many years. I spent hours on the phone trying to find why my service was not working. On the forth call, I was finally told it was a financial issue. They are notorious for having days of payments which are not processed. SO THEY TURNED OFF MY SERVICE, AND WASTED SEVERAL HOURS OF MY TIME TRYING TO FIND OUT WHY MY INTERNET WAS NOT WORKING WHEN I HAD ALREADY PAID FOR THE MONTH. THEN THEY CHARGED ME ANOTHER $25 FOR A RECONNECTION FEE TOO TURN IT BACK ON. CHARE ME ANOTHER $25 FOR THEIR PROBLEM. Unstable service, slow service, slow payment processing, two weeks to get a tech out when service is out. If you want to learn how to drive your customers away, sign up with these fools. read more

After payment they don't have a record of it . I've had to call with confirmation numbers a few times . Hold on to confirmation number . Getting through to technical support has been well over an hour on hold, then it's the wrong department. It's like when I call I've disrupted them . Come on folks . We pay high monthly bills to employ you . read more

One star is too good for them, but zero isn't an option. Do anything you can not to use this service. I am now well into hour 7 with 5 phone calls, 3 supervisors plus waiting out in front of the office for 38 minutes in the cold only to get inside to discover they have no record of my previous calls and the agreements reached. They are the worst. Not worth it. read more

Run Away....really. The wait times are EPIC!, and the customer service? unbelievable, I called and said I needed to trim our budget, and asked what kind of packages could we get that would reduce our bill? "What ever you want...it doesn't matter" the customer service rep said. I had to ask very pointed questions just to get a response, and ended up wanting to return the Alpha equipment. i explained we are trying to save money so downgrading was unfortunate. I was told that a technician would have to come to the house to pick up the equipment and I I needed to be available from 8-5. I'm thinking I can't take a day off of work, and I asked if 9 hours of waiting was normal? His response was 'for this kind of service call it is!"....OUCH.... There are other service providers in Bend finally. I'm looking elsewhere, you should too. read more

We decided to go with their fiber optic package of Internet and TV (300 mbps internet and premium TV package. The install was scheduled for June 4, 2020. The installer arrived on schedule but there was no locate or trench for the cable. That was was supposed to be done. The fiber is now hanging in the trees and spread across the back yard. The internet speed is nowhere near the 300 as advertised and we were told by a "service tech" that the poor TV performance is related to poor internet service. We are having trouble loading Amazon Prime Video. So far I've spent roughly an hour and a half on hold and talked with well meaning reps. Problem is nothing has happened and we've received no indication of when we might get acceptable service. I would think long and hard before going with Bend Broadband. read more

Terrible service and inferior wireless product. If you have cable, do not switch to the wireless system they recommend. It has frequent outages, system needs to be rebooted constantly. Doesn't get any worse for tv service. read more

Horrible customer service try getting them on phone. They do not report outages. you are left to figure out if it's your cable or their outage. too bad Bend Broadband is only game in town I don't want to talk to someone in Jamaica who has no idea what I'm reporting. waited 3 days for a reply awful used to be ok before they sold out. read more

Everyone sees those at the top, but not how they got there. I'm sure it wasn't easy, but through perseverance and dedication, this small local ISP managed to be sleazier and more predatory than Xfinity Comcast. read more

If you are looking for unreliable and erratic internet and email service then BendBroadband is your company. I so regret being a long-time customer of theirs in Central Oregon. Today is the second time their email service has been down for 18 hours or more in the past two weeks. They seem to be incapable of providing an estimated time for restoration and simply reply that they are working on it. So that means I can't reply to personal or business clients. Both times when I've called customer service, there's a recorded announcement warning callers of a nationwide network outage impacting email service. When you speak to a customer representative to try to get more information they seem to be entirely unaware that BendBroadband is having a nationwide network outage and try to begin troubleshooting your individual PC. A truly clueless company. read more