Update after the owner's response:…read more Your reply only makes this situation worse. You are now trying to present this as a "misunderstanding" and claim the appointment was for April 28. That is simply not credible. When I called, I clearly asked for the earliest possible appointment. There is absolutely no reason I would agree to wait an entire month for a boat motor issue -- especially in the middle of the fishing season. That makes zero sense, and you know it. For anyone reading this: I was actively looking to get my boat serviced immediately. After leaving your closed shop, I found another marine service nearby that accepted my boat the same day and started work. That alone proves the urgency and completely contradicts your version of events. What actually happened is simple: - You confirmed 8:00 AM - You did not show up - You did not answer calls - And now you are trying to rewrite the situation Instead of taking responsibility, you are attempting to shift blame onto the customer and make it look like this was my mistake. That is not just unprofessional -- it's dishonest. What's even more concerning is that you know exactly what happened, yet you still chose to post a misleading response publicly in an attempt to discredit me and soften the impact of the review. That behavior creates even more distrust than the original issue. This was not a scheduling mix-up. It was a complete failure to show up, communicate, or take accountability -- followed by an attempt to distort the facts.

They took my boat in for a 100hr service and squeezed me in last minute. Boat was done same day…read more The dude running the shop was super knowledgeable and helpful (believe his name was Chris) nothing but good things to say will definitely be coming back!

Knowledgeable, fast and reasonable costs. I really appreciate their attention to me as their…read morecustomer. I needed my carburetor s rebuilt. They took pictures of everything they fixed and did it ij a timely fashion.

Very nice people , kind , respectful and on top of their work. I would definitely recommend them…read more Safe boating

Took my boat to Al two years ago. He redid my upholstery and carpet. He also did a service on the…read moreengine. Which included replacing the spark plugs. Recently, I took my boat to a mechanic who serviced the boat and said that Al had put in the wrong spark plugs. One of the cylinders came up below compression when it was checked. Also, when I initially picked up my boat, some of the seams on the upholstery did not match. I had to leave it with him to fix. Also, they broke the ice chest that was part of the original equipment of the boat. He tried to tell me that it was not him. I told him he was the only person that ever touched my boat. If you want your boat repaired with Al, be prepared to go back multiple times for touchups. I will never go back to him.

Al is great! He fixed up our boat it was in sad shape, it looks new now, very nice work, good…read morecommunication and fair price. Al is a good Dude!

Carl and his team are great ! we took in our 2008 weekend warrior with a broken generator, fridge,…read moreroof needed repair and water damage in the bedroom wall. They repaired everything perfectly and in a timely very manner! Carl called us step by step on each repair to advise. We are so happy with the service everything works great and very affordable ! Thanks so much guys - Michelle and John

If you're looking for honest and hardworking experts who go the extra mile, this is 100% your spot!…read more My husband and I popped in on our first adventure on the road to simply fill propane/clean out and we became aware of a serious battery issue during our stop. Carl, Sean and another technician were super helpful in diagnosing the complicated issue which resulted in us needed a part that has been out of stock for years. The team split up with 1/2 conceiving of intelligent and resourceful alternate solutions to get us back on the road. Luckily, Sean dug out the exact part we needed from their inventory and offered to stick around past closing to help us out. 30 minutes later we were on our way feeling like the luckiest folks in the world for stopping at this shop and want to share our story everyone who needs repair/supply services. They are fairly priced, knowledgeable, kind and super willing to help. From my first encounter with a lady at the register discussing water treatment to later solving the impossible, every one of the 4 employees was a pleasure to work with. We'll be driving out of our way to work with these folks going forward. Thanks again guys!

Matt and Brady. Very professional. Brought my used boat in with a coolant issue. Brady trouble…read moreshot it on the spot, spot on. No drama, no extras. Honest. Highly recommend them to buy or repair your boat.

Brady has been working with Malibu/Axis boats for 30 years. He knows how to help you keep your boat…read moresafely on the water. Great service and we will definitely return.

Only one star, because as they say...if I could give zero, it would be very well deserved…read more If you're the type of customer who wants to ask questions about your service or inquire why they charge $225 an hour for labor or the labor time quotes, then you're not welcome here. I was just asking, can I ask? I dropped off my trailer for a few different repairs. A couple of them were safely related issues, taillights that were out and an axle issue. I also had two single screws loose on two separate windows(minor job). The fix is an anchor, a wood plug with glue or simply a larger screw for a quick fix...whatever you desire. I asked them to check on these, it being a very simple job that I could do myself, but hey my trailer is in the shop anyhow...let the "experts" take care of it...for a reasonable price of course and get it all taken care of. That led to them "recommending" pulling off the entire interior window shades, placing 4 anchors in each hole "just in case" the other 3 come loose one day, "We're a pro-active shop". The charge $337.50 plus the cost of the 8 drywall anchors??! I need one window seal replaced for a different window...$450 plus the cost of the seal?!?! I asked them, it takes 2 hours to install a window seal? I asked them to please just order me the window seal and I will take care of it myself. Nope, we don't sell parts unless we install them?? Say what? They recommended a brand new axle from Dexter. They then recommended immediately popping open the axle to replace the barring's and grease with "better quality" barring's and grease? Why in the world would I do that to a brand new axle, when I have to have that exact service done in about a year or 12,000 miles anyways? Why in the world would I mess with a brand new axle that is surely covered under warranty for at least the first year or 12K miles??...because they wanted to charge me $500 to do so!!!! That's why. I approved the taillights being replaced right away through their approval system. No questions asked about that job. I thought it was fairly priced. My axle issue was a safety issue according to them and I asked them to work with my extended warranty company, Will said they would get on it. A few days later I get a call from Will, expecting an update....instead he calls to tell me, that the infamous Joel(co-owner) from these reviews...has reviewed all of the text messages between Will and I and he has decided that because I ask questions about my repairs, that I don't trust them?...because I'm intelligent and want to know what's going on?? Because I'm not a yes man, that means I don't trust them? This is from Will and I quote "We would prefer to focus on the customers that when we call them and tell them there are 4 things wrong with their window...they just say go ahead and do the job, no questions asked" Excuse me...Are you serious? I was never unprofessional in any messages, always said please and thank you, no bad words whatsoever...and now because I have numerous questions....you want act like a BUNCH OF CRYBABIES, take your ball and go home!! Pathetic. Read up on Joel here with the negative reviews....there's a common link. Did I say crybaby? Now you want me to pick up my trailer, with no services rendered? What about the taillights that I authorized right away?...a safety issue? Nope, come get your trailer. What about the axle issue that you say is a serious safety issue I asked??...Nope, we don't care come get your trailer. How unprofessional can you get?? This place will nickel and dime you to death. The incredible sales BS that comes out of Will's mouth is laughable. I had to mute him and just let him ramble. This company wasted two weeks of my time and sent me down the road with KNOWN DOCUMENTED safety issues....you know where this is going if something bad happens to me in the meantime. I got a slam dunk case, especially in this state with the text messages and paperwork. They better hope nothing bad happens to me in the meantime. The next day, I installed two anchors that I had under my kitchen sink in those aforementioned popped window screw holes....took me less then 30 minutes , job completed and the windows secured again. $337.50??...please! By the way Will, that window job you quoted me for the interior shade, window seal and installation for $1,100+. Richard's Boat and RV is going to do the exact same job for $575. Finally a fair and honest shop. Oh and their also willing to sell me just the parts if I want to install them myself, no problem at all they said. Imagine that. They quoted me $100 less on just the window shade. Don't steer clear of Final Touch Coach Works, run!! Run to Richard's Boat and RV if you want honest, reliable and no BS service. It's hard to find in the RV world as you know. Shame on you Final Touch for sending me down the road with known safety issues. Do better as a business and as people.

I was looking for a qualified shop to do a complete solar installation including lithium batteries…read moreand a hydraulic leveling system for my coach. I contacted Battle Born Batteries in Reno Nevada for a list of approved installers in the Los Angeles area. I was provided a list of four installers in the area and I interviewed each of them in person. Elite Coach Works in Valencia impressed me the most with the caliber of the custom solar installations they were working on in the shop when I visited. I initially met with Will who spent several hours understanding my needs and visually inspecting my coach from one end of the other to determine what existing equipment needed to be removed and where the new equipment could be installed. I also asked Will for a proposal to install a four corner hydraulic leveling system. Will understood that my B+ motorhome did not have a lot of storage capacity and I wanted his installation to be well thought out and executed so that I would be able to retain maximum storage capacity. Will indicated that he would put together a proposal for the solar and hydraulic leveling system installation and email to me for review. Will introduced me to his father and he spent over an hour showing me a complete custom solar installation he was doing for a customer's 4 x 4 pick up truck with a massive slide in camper to be used off grid for weeks at a time. I accepted Will's proposal and he personally did the entire installation of Victron solar equipment, solar panels, lithium batteries, hydraulic pumps, hydraulic lines and hydraulic jacks. Will would send me photos of the work as it progressed. When the work was completed and I picked up the coach Will went through all of the operating systems and showed me where everything was located and I was amazed at his attention to detail. The complete installation including the additional equipment for the hydraulic leveling system left me with a little bit more storage space than I had prior to the installation that Will did! Will's attention to detail was unbelievable! All wires were installed in wire looms, and physically attached to the cabinets where installed. Not one wire went straight from point A to point B like other installations I've seen where wires go helter-skelter in multiple directions leaving a very sloppy unprofessional installation. I cannot say enough good about Will's detail to installation! Being a construction quality control manager for 40 years I probably am one of the more picky customers that Will has encountered. There are many service facilities closer to my home but none that I would use after finding Elite Coach! Elite Coach is a 55 mile drive one way from my home but their work is so outstanding that I am willing to make the 110 mile round trip to drop off my coach for them to work on and the110 mile round-trip to go back and pick it up! I have returned to Elite Coach several times for custom installations which most RV facilities are not equipped to tackle. My coach is currently in their shop for additional solar panel installations and miscellaneous custom work. If you want an organization that will spend time answering all of your questions and not make you feel as though they're trying to rush through the answers, Elite Coach in Valencia are the people that you want to trust your work to! Elite Coach wo has just opened a new state of the art facility to handle any and all of your RV mechanical maintenance work as well as any required installations! I recommend Elite Coach WITHOUT RESERVATION for any of your RV bodywork requirements at their location in Valencia and any and all maintenance or new equipment installations at their newly opened Castaic location! You can always find someone that will do the work cheaper, but with Elite Coach you definitely get more than your money's worth! Give them a try!

This guy is amazing! He really knows his stuff! I've used him a couple times and he knows a lot…read moreabout trailers. I don't think there's anything he can't handle. Very honest man and very reasonable priced. Save your money by not having to go to an Rv Repair shop.

Derrick did some work on my Argosy and I was generally happy with the price and the quality. But…read morewhen he installed a Dometic AC unit and it started rattling after a week, his response was to ignore me. He has been doing that for six months now! I'm disappointed, because I liked him and I think it would be an easy fix.

I called to see if they would be able to do a quick tire change and they were able to get me my…read morewheels back within a couple of hours. Prices were very reasonable and the staff was helpful. This was my first time going to this shop and I will be back for other services in the future. Thanks again

Stopped by to have some work done on Grom excellent work, very thorough and top notch customer…read moreservice. Definitely will be back Thanks Guys