The most disappointing and disheartening home buying process I could ever imagine. As a first time homebuyer, Cross Country Mortgage did not make my dream of purchasing my first property anywhere near what I thought the experience should be. To begin, the first representatives I spoke with conducted an over the phone interview with me where they seemed very genuine and determined to be very transparent and communicative. After that initial conversation I did not hear back from that representative again for almost two weeks. When I called to inquire where I was in the loan process I was told he was out of the office and they did not have an ETA on when I would receive an update on the status of my approval letter. My realtor got me in contact with a different representative and the loan process moved forward from there. The rest of my loan process was hit or miss. I was timely with providing them with the documents they requested however, they did not make it a priority to respond to my phone calls, voicemails or emails. The most traumatic part of my experience was that I was provided with a Closing Disclosure on 6/11 which showed my cash to close and itemized my closing costs. My expected closing date was 6/15. My realtor and I reached out repeatedly to ensure they had everything they needed to make my closing day smooth and the day before closing they stated for some unbeknown reason they hadn't finished the paperwork and I had to push closing back by two days. This was not only disappointing but I'm a teacher so it posed an issue with me having to try and find coverage for my classes at the last minute with the date change. Late on 6/14 I received a call stating there was another change and we were clear to close. Only having revived the Closing Disclosure from 6/11 I took those numbers and wired the outlined cash to close to the title company and showed up to closing. During closing the title company showed me an updated Closing Disclosure that I NEVER received from Cross Country so I was still unable to officially close because the cash to close I wired was almost $2000 short of what I was informed of. (I don't have an issue with the numbers changing however, I believe as soon as the title company was provided with an updated Closing Disclosure I should have been provided with that information as well.) I was also surprised to find that Cross Country had rolled credit card payments into my loan which had already been paid off causing me to spend out extra money during closing that I now have to wait to be reimbursed from the credit card companies. At no point in time did cross country ever disclose rolling over credit card payments into my loan and my realtor as well as the sellers realtor both said that this was a practice that they had never heard of before. I honestly feel that after my experience with this company I was discriminated against as a black woman and taken advantage of. I would never recommend this company to anyone, not even my worst enemy. read more

I highly recommend Ryan Brandenburger and his team at Cross Country Mortgage for making my house buying mortgage Before you Take a mortgage for 15 or 30 years you have to make sure you choose the best company As my experience Ryan and Alex are number one! read more

Ryan, Alex, Beatriz and the team at Cross Country Mortgage are EXCEPTIONAL! As a Realtor it is important to have a lender you know will get the job done and these guys nail it EVERY time. I recently had a Buyer with a complicated financial situation. We were short on time and everyone worked diligently to get the loan approved and to the title company AHEAD of our scheduled closing date! I highly recommend Ryan Brandenburger for all your Mortgage Needs. He's the BEST! read more

This was my 2nd time using Ryan for a mortgage and his team is absolutely fantastic.

We had the best experience with Cross Country Mortgage. They were quick, responsive, and knowledgeable. In this current market, it was exactly what we needed to win the deal - which we did. read more

Just closed a loan with Ryan and his team. They were competent, professional and very organized. The process was smooth. Closed the loan on time without any issues. Highly recommend. read more

About 2 weeks from finding the house that my realtor refer me to ryan at cross country...i was already moved in. pre-approve done right and fast and a soon we found the right place ryan and his team step in answer any question include emails and brake down from A to Z was top service with no surprises. everything from start to finish was as promised!!! best service ever... will recommend for friends and family( already did and a good friend did closing yest too) was very happy as well. Thank you for everything Ryan. read more

Ryan Brandenburger is the best in the business. His team is top notch, gets your loan done fast, on-time, with excellent rates and amazing service. Think twice before using the online or big box bank lenders. read more

I can not say enough about Ryan Brandenburger and Todd Hanley at Cross Country Mortgage in Boca Raton FL! From start to finish they have guided and helped us with the loan process. With the help of their entire team we were able to close on our home in less than 30 days. They were so professional yet so friendly and they were always available to answer any questions we had. I would highly recommend them! Thank you Ryan , Todd and the entire Cross Country team!!! Rene Adams Nate Black read more

Ryan and team were great from beginning to end. Everything was smooth and just as promised. Nirvana title even sent a notary to my house to close the loan. This was my 3rd experience with a home loan and by far the best. read more

Ryan Brandenburger and Alex Levy are absolute wizards! I can't say enough great things about them, everything was lightning fast, from beginning to end. They have incredible attention to detail, and treat your process with fantastic care. Ryan and his team are incredibly knowledgeable, and made getting my first mortgage an breeze. As a first time homeowner, I appreciated how they took the guesswork out of everything for me. Everything was so easy. And I am not the only one who noticed their professionalism: while buying my home, I discovered they have a great reputation even among other real estate professionals. It was a really great feeling when the seller's realtor asked who my lender was, and she said, "oh, they're amazing to work with"- no kidding! As a last bit, even after my loan was approved, and we had closed, I appreciated how Ryan and his team sent a little "care package" of moving supplies to my old address :) It was a very nice gesture, and sent the message that they really are with their customers from application to house closing. I can't emphasize this enough: whether this is your first loan, or your fifth, you cannot go wrong with Ryan and his team. Choose Cross Country, make your mortgage easy :) Thank you so much, everyone! read more

Cross Country Mortgage was a great source for a mortgage when buying my most recent home. Extremely helpful and experienced personnel made it easy and efficient; they're mortgage fees were very competitive and I would strongly recommend them read more

Ryan, Beatriz and Alex at CCM has been nothing but exceptional throughout the process. Honest, RESPONSIVE and just simply the best !!! I am very grateful for all of their hard work in making my new house a dream come true ! My family and I highly recommend Ryan and his team ! THANK YOU ! read more

Ryan Brandenburger helped me through the whole loan process of answering any questions or if I had any doubts. He's very professional but yet he felt like a friend where you could call him any time day or night or weekends and he would call you back or respond to your texts promptly if not immediately. His staff and Beatriz was also very helpful. I would recommend Cross Country Mortgage to my friends and family. It felt like they held your hand through the whole process. Amazing team and company. You are the best! Thank you. read more

CrossCountry Mortgage was a recommendation by our real estate agent, and we could not be happier to have gone with them. Ryan, Todd, and the whole team over at CCM made every effort to make sure my wife and I understood everything we needed to and that all of our questions were answered along the way. Thank you to every from CCM who was involved for making this a great overall experience for us! read more

Top-notch service, attention to detail and honest advice that helped us start paying more towards our principal and less to unnecessary fees and insurance...we'll be thanking Ryan again in the near future. read more

Ryan and his team are the best. They can close quickly (8 days if needed), they provide great customer service, and use out of the box thinking to get nontraditional borrowers qualified. Highly recommend! read more

I am a business owner so I rarely leave reviews as I understand that people can have bad days, etc. However, as a first-time home buyer I was SHOCKED at how Ryan and his team mishandled my mortgage. They rarely answer the phone or call you back. They hide fees and are very deceptive. He screamed and cursed out my father who is a retired CPA/CFO when he questioned his numbers - which were wrong. He was rude and downright nasty to my brother who is my insurance agent. He based his numbers off the lowest possible insurance quote that would not cover things like hurricane damage without explaining that to me. He is very deceptive. Had it not been for my brother, I would not have known what Ryan and his team were trying to do. The simple solution to this entire bad experience was just to have been honest, patient and answer the questions that I had without being so rude and unprofessional. Buying a house and moving is stressful enough, but Ryan and his team made sure that it was extremely stressful including messing up the numbers hours before closing and not sending over any information on time to the title company. I have never witness behavior like this from any professional. Most people do not have a retired CPA/CFO or insurance agent who is family and who look out for them in their corner while buying their first home. I had this privilege and so I am writing this review to hopefully save someone else the aggravation. Avoid using Ryan and his team at all costs. read more

Big thank you to Frank and Anthony...They saved me from buying condo in downtown Miami with unresolved structural damage that wasn't disclosed until the very end ...So grateful or I would have been stuck down the road! read more