My husband and I went to this store to upgrade his phone and to get on a better and cheaper plan…read more We were told that the plan that we had was very good and we shouldn't change ($200 a month for two lines and the phones were paid off). We were asked if we were military or worked in the medical field and I told them that I was a CNA. They should've given us the 25% discount on our plan for that, but they didn't. When we upgraded my husbands phone we told them that we wanted it insured. We just found out that they did not put coverage on his phone. They also told me that I needed to send in my husband's old phone to get credit for it. I did and we paid an extra $20 to have it insured and signed for. Here, come to find out, that they should've done it - not us. These are just some of the issues we encountered. The only reason we found these unfortunate things out is because we went to a corporate AT&T in Bismarck, who by the way, were fantastic.

Amber Thoreson at this store is amazing. I had no idea what I wanted and she took the time to help…read moreme find the perfect phone for me (the S4). She was knowledgeable and friendly and not only knew the phones but what accessories were best. A+ Amber you earned my business!

The guy working the front wand amazing, friendly and talkative. He went and got the guy in the back…read moreto figure out my fob. After a battery change it worked (even after I put new batteries in it) the guy in the back was a total douch. Guess that's why he's in the back and the cool guy is in the front.

This was by far the worst experience I've ever had as a customer anywhere in my entire life. 45…read moreminutes in the store being ignored by employees it told they will be rite back just to see them in another section helping new customers to never return, went to customer service desk to ask for help and was told " we're having an issue with one of the cages so no one can help you ". Another 15 minutes a employees finally acknowledges my existence and ask if I need help to witch I respond " yes I'm trying to buy a surface with the detachable keyboard " immediately walks past me to a lady and starts helping her instead. Another employee comes over finally helps and I am extremly clear that I do not care about price I just need whatever surface they have in stock that has the removable keyboard since I just need the tablet feature.... Tells me the only one they have is 1200. I say I'll take it and I finally depart Best Buy after almost 2 hrs. Get home, open the Bag and package only to find out they had sold me a surface laptop instead of the surface pro after stating/checking multiples times that it had the detachable keyboard.... And Best Buy's solutions to this head ache " we can order one, it will be about 5 days. Anyone can order one online for cheaper then Best Buy and get it faster. The point in going to a physical store is to walk out with the product in hand, especially when your inventory says the item is in stock. The point is not to waste hrs in the store just to be told it has to now be ordered online

my husband and I went to look as a specific laptop computer we are going to purchase, a salesman…read moreled us to where it was and walked away, no donyou have any questions, and he's gone. The service counter was no better, the guy helping us was not even listening to the questions my husband had, it was like talking to a brick wall, sorry to say that, but it's the truth. had I asked him to repeat what my husband asked he would not have been able to answer. he called another person to help which he did. what a circus! I am so glad we will not be ordering it thought the Minot Store. I think your staff need a shake up, wake up, do your jobs! never will we step foot in Minots store. SAD!!!!