Look No Further! Jessie is your guy!. He's fast, he's knowledgeable and most of all, he's…read morereasonable priced. We took in a high end gaming computer that had a couple expensive hardware issues and we were prepared for him to say it was beyond his capability. Not only did he repair the computer and fresh install Windows 11, but he kept us informed of his progress and had it back to us within days. He patiently answered all our questions and respected our concerns. We are loyal customers now. Thank you again, Jessie!!

I had a problem with my desktop computer not starting up. I needed numerous items from it for a…read morecivil court case coming up. My sister was able to find 906 tech for me. I went in and told Jessie my story. He was very patient with my lack of knowledge in trying to explain the situation. So, I brought in the computer and by the end of the week he had downloaded all the file that I needed. I think I need an updated windows to get it running. But, I just needed those files. Gave me a thumbdrive with everything. Phenomenal service. Extremely honest and conscientious. I would definitely go back to him. I mentioned my situation at the library to a woman who was helping me print my info. She also said that Jessie is very good at his job.

PC Medic and Scott are a poor excuse for a business. I have no idea how well they are doing but…read moresolely based on our experience with Scott, I can't see how they can be successful. Scott never responds to emails, doesn't return calls & has his staff give you bogus answers to your questions & concerns. We have a MacBook with a cracked screen that needed repair. Due to proximity, we contacted PC Medic in Marquette, MI. I called & got a price & a time frame for repair. All that was reasonable and fair. Fast forward 6 weeks & the laptop that was supposed to take 7 days to obtain the part and 1-2 days to perform the repair is now 6 weeks in and counting. What's the most frustrating aspect is the lack of communication & responses. When you do reach someone at PC Medic & you question what is taking so long, you get an attitude and deflections of how it's not their fault with a rude tone & zero accountability. You're running a business. If you want customers to return and be satisfied, you need to do much better. I don't know how they're in business with such unprofessionalism & incompetence. We will NEVER return to PC Medic. Gives all the hard-working and honest small businesses and people a terrible name. After my most recent email I sent on 09-26-24, I told Scott to cancel the service, and we'll pick up the laptop (since it's not yet repaired with no provided ETA). He's now holding our laptop as hostage & refusing to return it before being paid. He wants to get paid for doing NOTHING. Nothing has been done. This is illegal & authorities will be contacted, and complaints filed. The only thing that has been done is they've ignored, lied and insulted their customer. 9-26-2024 update: Scott finally responded to my 6 emails & 5 phone calls with an email that was insulting, rude, offensive, adolescent, immature & unprofessional. I will include his entire email for reference below. I'm certain he'll reply to my review and deflect, blame, gaslight, lie, insult & do everything but be accountable and professional. That seems to be the way he runs his business. Ironically, they're not BBB accredited. In fact, according to the BBB, they're listed as no longer in business. How ironic because they should be out of business, the way they run it. https://www.bbb.org/us/mi/ishpeming/profile/computer-repair/p-c-medic-0332-90015809 Below are emails I received from Scott. He's a clown & anything but smart. Some on yelp have referred to him as a tool. A tool is a great adjective for Scott along with clown. Email #1: "After I send you this email, I'll research your work hierarchy and will contact your superiors. I've been in business for 27 years and nobody has been quite as ignorant to me or my staff as you've been. You haven't heard from me, because you don't deserve to. You've been a bit of an asshole to multiple staff members of mine so no, you're not high on my list of people to give my attention to. The situation has been explained to you and to the customer (not you). Ironically we should receive the part tomorrow and will deal with the end-user from here on out. Unlike you, she has been quite pleasant to work with. I hope you felt great when you were getting mouthy. Next time, don't call us. Instead, go to one of the many reliable places available. I will be following up on contacting your employer. Scott Martin (I'm the guy with his name on the building). Martin Sports d/b/a Pc Medic" Email #2 (This is his response, after I told him to not touch the laptop and we'll pick it up and take it elsewhere for repairs. He's now keeping it hostage until he's paid): "You seem pretty upset, that's unfortunate. But this is how it works. The laptop that isn't here in your name is already apart. Disassembled. It is against our policy to return equipment in that state. Plus, Technically you are not the customer, you didn't sign the intake sheet and you have never paid us a dollar so you have no leg to stand on. The actual customer can work out payment details with you but rest assured, it will not leave our shop without being paid in full. Our time isn't free and you've taken quite a bit of it. File your complaint. We have everything digital. Plus your response is going to be reddit gold. Play with fire and you'll get burned." Email #3 (after I repeatedly told Scott to not touch our laptop and return it as is. It's not repaired, and we no longer are interested in letting PC Medic touch our laptop. They're anything but competent and qualified. Scott Martin clearly has complex and confidence issues and likes to flex and pound his chest where and when he can): "It's already in a state of disassembly. We cannot and will not release it in that condition without a written release of liability and payment due. As I said, my time is not free and you choose to continue wasting it. Call who you must because we do things differently here in Michigan. We'll do this my way.

Broke my phone on the way to negaunee, and when I was eating at McDonald's, dropped my phone onto…read morethe road, SHATTERED it, and brought it here. Haven't heard of it for 3 WEEKS, and the owner, Scott, was extremely rude. They couldn't fix it apparently, when I went to transfer the data, had to put in a "code" from the iPad. Got half of the data transferred to A DIFFERENT IPAD. If you need a device to be fixed, don't come here. Thanks for reading my review, have a great day!

My phone was about to die, but NorthStar brought it back to life. Honest price and quick service…read more Pretty much what you'd expect from a small-town, one-man shop. Recommended.

From the owner: We provide cell service through H2O wireless as well as repair phones and tablets. We also install…read morecustom surveillance systems for both residential and commercial properties.

WORST customer service EVER!!! Went in there on 4/1 to buy my first cell phone. Wanted to get…read moreprepaid in case I didn't like it and would not be stuck in a contract. I just wanted to pay for the phone up front in full and try a month prepaid. Got talked into this kyocera smart phone and that I HAD to go on their plan first and be on it 30 days before I could switch to prepay. Went with what they said, me being a first time buyer figured they knew what would work. 30 days goes by, went in there this Saturday, paid off the phone, switched over to prepay, fine. 2 HOURS LATER THE PHONE DIES!! just shut off and would not turn on. Went back to the store, was there for 3 HOURS just to be told the warranty is void because I switched to prepay??? After arguing that I just spent $715.00 there in the last month you aren't going to help me, I'm stuck with a phone that doesn't work? Their response - "yep" and walked away. BUYER BEWARE, SCAM, SCAM SCAM!!!!!!!!

Buckle up. This…read moreAT&T store, like all AT&T stores, is run by 17 year olds doing their best. That being said, even if you call in advance to be certain the wide-eyed open-mouthed "team members" are equipped to help you, be prepared to wait in line only to be told you need to call "611" for things more complex than purchasing a case for your new iPhone. Oh, and while you're here- we would love to tell you about firstResponderNet. Huge waste of time. Pro tip - since certain operations can only be performed at a store, call ahead and find out when the manager is working. Otherwise - well, you know. Call 611.

Our family has been customers of AT&T for years. We…read morerecently updated our phones at the Marquette store and in doing so I purchased an AT&T "Lifetime Guarantee" screen protector for $40.00 which was installed before we left the store. Within two weeks it was cracked and life being what it is wasn't a top priority so I wasn't too concerned about getting it immediately replaced. Over the next several months I stopped in several times and they were always out of stock. Finally, yesterday I stopped in and they had some on the display rack. I had my original receipt and the box that the cracked one came in so I removed a new one from the display rack and stood in line at the counter for 10 minutes waiting my turn. When I was called up to the counter I explained the situation and handed over my receipt for the damaged screen protector, along with the replacement that I had removed from the display rack. At the end of my explanation, the employee said, "you have to do that online, we don't do exchanges in the store." I explained that I bought it there in that store and showed him on the box where it stated it could be exchanged at the store to which he replied. "Not at this store you have to do it online" ..... even though I was literally standing there with a replacement screen in my hand and would not make the exchange. So..more inconvenience and wasted time of going online, filling out forms, and waiting for a replacement screen to come in the mail. I am still shaking my head. To be clear, I am not blaming the employee, as the staff there are normally friendly and very helpful, he was simply following store policy. That being said, I try to shop local but it's episodes like this that make me wonder why I do. Verizon here we come.....

I had my phone get wet during a kayak trip on Lake Superior. Props to Greg who looked at my phone,…read moretested my SIM card, and gave me good advice. While I was not able to purchase a phone there (as I did not wish to switch to Verizon) it is a testament to the customer service that he was willing to help me.