When we moved, everyone said TekSavvy was the thing to do. Good pricing, amazing packages. It took more than 6 weeks to setup a DSL landline. Between technicians not showing up and claiming they had, scheduliing, resheduling, and the hot potato game of your line has been cut, what do we do? It took more than six weeks to setup the internet here. Now, after technicians were in the backyard earlier today to see about burying lines, I have no landline. I was told a technician would be by between 12 and 5 pm today. They called, it rang twice, I called back and was told they had already been here and it was too late to have it fixed. They rescheduled for tomorrow. I've moved all of my services to Cogeco, who will have me setup in four days. read more

Everything depends on the location, but the their service was bad. I am a student who used teksavvy in kingston, and it was a total nightmare since I wouldn't get any service time to time, and for a student, who uses internet daily, it was a huge trouble. If you ever want to talk to the customer service, it takes at least a solid half an hour to actually get someone to talk with you. When I was with them, they kept increasing their price almost on monthly basis. I'm not sure if that was their marketing strategy, but when I talked to them, their way of explaining was 'we are still much cheaper so if you want to quit, then we don't care'. Probably the worst customer service I've gotten so far out of all the internet providers. Overall the download and upload speed really depends on the location despite you ordering more expensive plan. They are cheaper than some big name providers but, thier service was just horrid read more

No Cancellation Fees to cancel my ass ! After contacting Teksavvy this was there responce.... when you signed up you agreed to our rent-to-own terms and conditions that state if you choose to cancel before the modem is paid off you must pay the remainder of the balance along with a $25 restocking fee, taxes and shipping for the modem back to us at your own cost. In addition to this your current bill was not paid so that would bring the total owing to approximately $158.14. So folks not only do you have to buy the modem from this company you also pay to ship it back to them and a misterious re-stocking fee. My Lawyers are going to have fun with this one. read more

I was with Teksavvy for about a year and a half. Technical service: great and cheap. Customer service: terrible. I was trying to move my phone to a new address. That was it. It went as follows: Day 1: Someone forgot to change their forms over for the New Year, so none of their forms were functioning (seriously). Day 2: Can't get through to customer service. Callback system not working, and I couldn't wait an hour on the phone (what they said there current wait time was). Tried chat - they couldn't complete the request for me, but could schedule a callback. Scheduled a callback 2x and each time as soon as I picked up the system hung up on me. Jumped on chat again and they were like "that's too bad...sometimes our system doesn't work. We can sign you up for another callback but it'll take at least an hour". Day 3: Still can't get through to a live person. Tried callback - again it fails. Jump onto chat. Explain my frustration and that I'm moving in 2 days so don't have time for all this. They say that if I take one more callback (will take at least an hour), if it doesn't work they will process the request over chat. I say "let me get this straight, you can do this but you're going to make me wait for a callback?" They said they didn't feel comfortable "breaking the rules" until they tried another callback. I explained that I was already trying to get this done for 3 days. Still wouldn't help me. I called and signed up for a competitor. Took all of 8 minutes. Funnily enough, I was able to get through to Teksavvy's cancellation department easily. Never again will I sign up for one of their services. read more

I signed up to Teksavvy because I wanted something cheaper than Telus, and to support a company that wasn't one of the big guys. It cost around $300 to sign up - modem, router etc.. At $30 cheaper per month, it would take 8 months make back the sign-up costs, and then the savings would begin. In the first few months there were a lot of problems (details below) but since then I've had reliable internet for half the price of Telus, which has been awesome. Their initial signup process is fast and smooth too - confirmation emails, phone calls and the rep showed up exactly when he said he would. After the first few months with Teksavvy: - I made back the cost of the modem etc. in savings, and am now enjoying reliable internet at a great price - TekSavvy emailed me to say they were DECREASING their price, and my monthly bill would be lower for the same service (how often has Telus done that?) - Having the call centre walk me through fixing things means I can now often trouble shoot on my own, which makes it faster when you call in - Teksavvy gave me a bill credit for the issues I was experiencing, which made up for some of the time wasted on the phone - If you call during the offpeak times, you get through faster During the first four months (note: I haven't had any of these issues since then)... - Hundreds of dollars just to sign up. - Unreliable service: the internet was patchy, slow and at times nonexistent. Numerous outages - Powerless customer service. They tell you to reset everything, then if the problem persists all they can do is tell you to call the modem provider, or the router provider - not their problem One day I spent literally 6+ hours on the phone. First with Teksavvy, then with the modem and router companies, and then with Teksavvy again. Only after I insisted that I've already spoken to the other companies did they agree to lodge a trouble ticket. - They marked a trouble ticket as resolved when it hadn't been. It took two phone calls to get it reopened because "we can see the issue but you need to call this other department instead". - Long on-hold times when you call. Allow MINIMUM 1 hour on the phone, which adds up. read more

I am trying to call to ask for my invoice that they did not sent to me, and I waited more than 40 min (I tried call 3 times), and nobody picked the phone. The customer service is horrible. Do not get this terrible service. read more

Called to inquire about signing up... 40 minutes wait to talk to someone... you lost me! Can't imagine what the wait would be for tech support. read more

The first time I ordered their services, they told me on the phone that I would be connected within a week. Then I received a confirmation that it would be in 2 weeks, after they took my not refundable payment. They said that because of high demand it was like that. Moreover, they are not sending emails; just an automatic voicemail, even if I asked them to communicate with me via mail. However, I was close to the 1st of July so I kinda understood. Then I moved out and I when I came back I asked them to connect me again. They said it will be done within a week... Again. And again, after they took my not refundable payment, they left a message saying that they will connect me in two weeks. But this time, it is the beginning of May, so this is not a busy time of the year. Hence, they are just fooling you on the phone to get you to take their company and then change the connection day, after they took your money. read more

Company is a joke, avoid it like a plague. Paid for installation and the modem rental. Was supposed to get internet installed on Feb 1st, as I had just moved to a new place with my partner. Technician never showed up, they went to billing address instead of the service address. They said then that they couldn't do it on the same day and will have to reschedule. Told me the next available is on Wednesday the 5th. I said that because this was a mistake on their end, I really need it as soon as possible, I was not simply rescheduling to a "next available date" because I wasn't home for internet tech at home or something ... I was on a phone with a customer service girl who said "ummm" "uuuugh" "I dunno maybe" "umm" like a 100 times and seemed like she had no clue what she was doing. She said that no, Wednesday is the earliest and gave time frame 6-8 because we needed evening. I confirmed again over and over the new address they will be going to and the date and the time. So today is Wednesday, we waited all this time and even longer and called them. I asked if the technician is coming at all. Customer service guy said that he might be running late. Only after he asked me about my account details and said that this service was never even scheduled and I misunderstood. I then explained that I was confirming everything for 20 minutes with another agent and there was no way I misunderstood anything. They said the next available is Saturday and gave me a time frame and completely brushed off anything I was saying as if this was my fault. People take time off work to be home for this and have their time wasted. And then the customer service agent will say "oh haha it was not even scheduled for today lemme rebook or something". I decided to cancel this whole thing. They told me they will send an instruction on how to return the modem and they will process a refund. Get the email, no shipping label in it.... call again and they finally send the correct instruction... never once they apologized for inconvenience or were nice on the phone. Let's hope I get the money back .... read more

I am generally happy with the internet now that it is installed, but it took them forever to hook it up because they use Rogers technicians.

The cheapest internet that I'm aware of. I've had some trouble with customer service, but it's worth it for the reduced price. Plus, compared to customer service with other internet service providers, it's at least as good if not better. read more

I actually received fantastic customer service from these guys for 4+ years. Whenever I called, the person on the phone genuinely gave good customer service (and spoke great english). The only reason they lose a star is that Shaw provides their service, which means that if Shaw wants to screw you they do, because you're not paying them. My speeds were pretty low, even at off-times like 1am, which they can't do anything about because they don't really have control over it. However, I was only paying $32 a month, so I got what I paid for. If you need to save cash on monthly internet costs and you don't need super fast internet, I'd go with them. You do have to pay for the modem and router, but they're yours when you give up the service. Of course, I only speak for the cheapest package. Their higher-tier services might be better, not sure. I'm going to hop from promotion to promotion with other providers until they get too pricey again, and then I might be back to service with TekSavvy if Telus/Shaw put their prices back up. I also give them credit for forcing the big providers to lower costs, because smaller companies like this give them a run for their money. A fair warning however - my parents have TekSavvy for phone in Ont., and it's been horrible quality and is always broken- ie., you pick up the line and it's dead. PLEASE have a cell phone, even one with no SIM card, for 911 access if you go with cheap VOIP services. VOIP does not instantly connect to 911, it's routed through Northern 911 services in Ontario first no matter what province you're in. Do not rely on it for emergencies. read more

We had TekSavvy for a number of years, and to be honest, didn't have a lot of trouble (getting kicked off from time to time, had some problems getting the Internet set up at first). The real problem was when the Internet went down for a longer period than normal, and the normal resets didn't work. I called and talked to a very nice guy, and we eventually go the Internet working again. That lasted about two hours.... The next two weeks were a series of phone calls, two new modems, constantly being told there was nothing wrong on their end, so they couldn't send any out. Two weeks without Internet (I work from home and my wife is feeing an 8 week old), and there is nothing they can do. Plan was a good price, but not worth it if you actually need to depend on your Internet. Canceled. read more

They are cheaper price-wise but they also have cheap customer service, in other words they are SUPER rude, super uncaring, and super stupid. Some of their customer reps are complete morons, have no idea what you're talking about, can't look up what happened on your account a couple days ago, etc. Most of them will NOT call or email back about an issue even though they promise they will. They do NOT follow up on issues. You are the one who will have to go after them again and again and again. So you get what you pay for i guess! You pay these cheap shits, you get cheap shit for it! Oh and my internet is very slow, way slower than what they promised. So that's shit too! read more

I'm really glad for the people that did not have the bad experience with Teksavvy that I had. During two years with them there were three serious service interruptions and I'm sick of 'the problem is on your end' that I heard from 'real people' that couldn't define that problem during a week every time. But twice the problem appeared on their end after upgrade that just badly affected my service and this riddle NEVER EVER my requests to call back with explanation of 'what's going on' were respected and returned! They started not too bad but the continuation was just terrible. I was with Primus before Teksavvy for about 6 years, same problems but Primus at least tried to compensate the inconvenince. Highly NOT recommended, especially after their email regarding rates change so 200 gb already in the past but problem still present. read more

I had TekSavvy for nearly a month now and its great value for the price compared to the incumbent ISPs. However, I experienced minor service reliability issues such as extreme slow speed for my package of 25Mbps and once a complete downtime around 3 a.m. but it only lasted for a short duration. Overall, I recommend Teksavvy for residential use and I reduced my internet bill nearly by a half compared to my previous incumbent ISP. Customer Service Reps are exceptional but a long wait time for Tech Support. http://www.youtube.com/watch?v=HUQ8rGQ60OQ This youtube video has more information on Teksavvy internet including the modem. read more

I ordered Cable 35 internet service and was excited by the Teksavvy package. I realized right away that I had accidentally put the wrong address into my order. I tried calling right away and was on hold for over 20 mins, at which point I had to be at an appointment. I tried calling their customer service 3 more times that day, every time I was on hold for over 20 minutes and gave up. The next day I finally got a hold of customer service agent after being on hold for 27 minutes. They were very helpful and corrected my address. I was told that everything about my order was fine and that it would be installed in the next week. Today I got an email from Canada Post confirming the shipment of the modem which was part of my order. It was to the wrong address, the initial address I gave. I called Canada Post at once and they told me that I couldn't change the address since the item had been shipped and Federal mailing laws prohibited them from changing and address. They told me that the only thing that could be done was to call Teksavvy and have them request the modem back and send it back out with the correct shipping address. I then called Teksavvy. After being on hold for 30 minutes I got a hold of a customer service agent and explained the issue. She told me she had to check with their internal help desk and I was put on hold for another 15 minutes as she waited. I was then told that there was nothing they could do and that it was my responsibility to either intercept the modem at the incorrect address or wait for Canada post to ship to that address, have the item sent back to the mailing office, be put on hold for 10 days, then shipped back to Teksavvy. They told me that they could not recall the order as Canada Post told me they could. This is frustrating since I had called and changed the address to the correct one. I was told there would be no further problems and I had no control over where they shipped the modem at this point. I then asked to speak to a supervisor. After being old hold another 20 minutes he explained to me that they shipped out the modem shortly after the order was placed, and that the address had only been updated recently - 2 days after I had called to update it. I asked if they could send me a new modem to my correct address asap so I would have a modem for my service installation. They told me it was against company policy to ship a modem until the first modem got back to them, a process that could take up to two weeks. I then canceled my order from Teksavvy, and was informed I would still have to pay a 25$ restocking fee for the modem which was being sent to the wrong address. I said to them "It would be great customer service if I would get a full refund, I have paid for a service and received nothing from Teksavvy yet, and I have been on the phone for hours trying to sort out multiple problems". He told me that he would check to see if the restocking fee could be waved. After being put on hold yet again I was told there was nothing that could be done about the fee, and that I would have to pay it. This whole experience has been very frustrating. I really wanted a smaller ISP to work for me, I really wanted to not have to go to Bell or Rogers for internet, but the customer service I received from Teksavvy was so appalling I just cannot justify paying for their service. I suggest Teksavvy re-evaluate some of their internal policies around customer service, and better staff their call centers to properly handle the volume of callers they get - being on hold for an average of 25 mins before there is a person to talk to simply is not good enough for paying customers. read more

Disappointed, because I was misled about our activation date. We were given a specific date on the phone and after signing up were told it wasn't going to be for an additional fifteen days. No considerations were given and they just kind of said 'too bad.' Am seriously reconsidering at this point. *Edit: I've now been on hold for 40 minutes waiting for someone to talk with about my activation issue. *Edit 2: 50 minutes on hold. *Edit 3: 65 minutes on hold and finally just hung up. An absolute joke. Luckily I was able to get a bunch of other stuff done while waiting (such as finding a new ISP.) read more

Oh boy TekSavvy. I will give TekSavvy some credit for having very polite sales staff. However otherwise I would not recommend this business. They charge more than local providers in my area. I signed up for service on August 28th, then was asked to prepay about $128 for a modem and first month services. About a week and a half go by, and I call in and wait about 3 hours on hold, only to find out that they had been waiting for me to contact them about also hooking up a home phone service. I said that I did not want a home phone and they said ok. Then I received another bill in my email saying that they needed an additional $70 to install something called a dry loop (all the other internet service providers in the area tell me that I needed no such thing). It was at this point that I cancelled service and refused the modem package when it came in the mail. I was promised a full refund by a genuinely apologetic sales rep. Today (September 27!) my refund was finally issued and was knocked down to $88 due to shipping and "restocking" fees. I am choosing to take this as a life lesson about shopping around first next time. Bell Alliant was able to hook up my service about 72 hours after my first call and is charging me in the neighborhood of $30-40 a month. Avoid this one. They talk a great game, but don't live up to it. read more

Teksavvy customer service is horrible. They promised me a package, told me I had to purchase a new modem to receive it--so I do, for $100. However, a year later, they still haven't upgraded my service, so I email to ask why and their reply? No apology. Just a list and an offer to sell me another modem! After a number of emails, a manager calls and say: "It's your fault. Yes, you bought the modem, and yes you phoned in for a modem swap, but we have no record that you actually ordered a new service. So I'm not sorry, we did nothing wrong, you did... And, now, because you called in to complain, we are now raising the price on your current service. Have a good day." Wow! (And yes, they did raise my price because I called in, and then said, "Have a good day!") read more

Avoid TekSavvy at all costs. Judging from their response to my request, TekSavvy doesn't care about customers; they care about money. TekSavvy didn't deliver the payed for services but they stead fast refuse to issue a full refund. On December 23rd, 2014 I placed an online order to purchase the installation of a 25Mb Residential DSL service. I was given three windows of time for a Bell representative to come to my house and complete the installation. These windows were in December, from the 29th to the 31st between 8am and 12pm. I was at home during these times, and no Bell representative came to complete the install. After the Bell technician did not show up I called TekSavvy to inquire as to the problem. The TekSavvy customer service representative claimed that an email was sent to me on December 23rd to inform me that my service would be connected on January 2nd, 2015. I did not receive the email that TekSavvy claims was sent. Because TekSavvy did not deliver it's services during the mutually agreed to window of time, I requested a cancellation of services and a full refund. The TekSavvy customer service representative offered me only a partial refund minus a $25 restocking fee, $50 activation fee, and $10 in shipping costs. This is not acceptable. TekSavvy didn't fulfill it's service obligations, and they weren't willing to perform a full refund. read more

The same day after I made an updated review (3/15/2014) I had to call Teksavvy support again. My dsl connection kept dropping and my speeds were abysmal. I called their support complaining about the same issue I've always had. NOISE on the line!!! They said they would send me a Bell tech and gave me the same speech that I've heard over and over (if they find the problem is inside your house, there will be a charge). And my answer to that was I don't give a 'F--K'. I just want the problem fixed. I told the tech to look into my history and see how many times I've called for the same problem, yet each time they send a Bell tech over, nothing gets resolved. Teksavvy tech tells me there is no history of me calling to complain recently, I told her it was impossible and that the last time I complained was in January. She told me there was no record of it. After arguing with her for several minutes, she says there is a complaint from me about the phone line in January. I almost hit the floor when I heard that. I told her that the complaint about the phone line and dsl was the same. It's the same goddamn line!!! The Teksavvy tech at that time reported it as a phone issue because they said it would get Bell to come sooner. Anyways, every time the Bell tech came, they always refuse to climb the telephone pole (excuse is there's some trees/bushes in the way and that they would need to be cut before they would climb the pole). Bell tech asked me to speak to the owner of the tree and have it cut. The pole is not even in my yard. Not even on my street. I told them that it's their pole and they should speak to the owner. I told Teksavvy that they need to speak to Bell and remedy this. Teksavvy gave me the same response as the Bell tech, that I should go talk to the tree owner. I told Teksavvy tech that this was f--ked up. I told them that this was like me bringing my car in to have my brakes changed and the mechanic telling me we can't do it because your tires are in the way. I spoke with a Teksavvy supervisor (what a waste of time). All they kept doing was apologizing and saying they understand my frustration. NOOOOOO they don't!!!!! Because if they did, they would have done something about it. Teksavvy in my opinion is a gutless company that doesn't have the backbone to complain to bell when their customers don't get the service which they are paying for. The funniest part about all this is, I finally lost it and signed up with Acanac since they have 30 days free trial. Guess what, the Videotron tech that was sent over to my place, climbed up that same f--king pole that the Bell techs refused to. Bye bye Teksavvy!!! Good riddance!!! read more

I tried signing up for phone service with Teksavvy and it has been a nightmare so far. I signed up over the phone and was given a specific installation date and time window (9-5). I stayed at home that day for installation, but no one showed up. I called Teksavvy and was told that I had to wait for a confirmation Email and the date that was given to me was just an estimate. I waited another five days and never got an email, so I called Teksavvy again and was told that my phone had already been connected several days ago. I asked which jack was "live" and the guy told me to go around the house and try all of them until I found the right one! Anyway, despite my anger, I did that and yet couldn't find any with a dial tone. I called Teksavvy back and was informed that it is not their problem, as they only connect the line to outside the house, and after that, it is my responsibility. They then said that they would charge me $90 for a technician to come out and see what was wrong. I asked for a refund for the phone service I am not receiving, and that was refused. So, I'm stuck paying for a service that hasn't worked and I've wasted over 2 weeks in the process. While the Internet may work well, avoid these scam artists for phone service. Their customer service is worse than Bell's! UPDATE: I've had three conversations with the Teksavvy's technical support team over the last 12 hours, and this is going nowhere. The people are rude and insist that they haven't done anything wrong. On the last call, one of them stated that they were generously "compensating" me by not charging me (for service that was never activated). By that logic, I guess Bell, Rogers and Primus are also generously compensating me for the phone service I DON'T receive from them. What a joke. read more

Their customer service sucks and they are unaware of the areas where their internet works or not. Tried getting set up with them and when I call to get an update, they said TELUS didn't provide service at my building, but last time I checked, tekksavy was with Shaw and not with TELUS.... And shouldn't they have known this from the beginning! Plus, every time I called to get customer service, each person I spoke with gave me a different answer to my question. Now, I'm back to zero because of their lack of communication. read more

the worst service ever i had to call 10 times 3 months later i still not have internet and they charged me still i am suing them for this amount unbelievable read more

A total mess! You won't get any kind of customer support after spending hours on the phone.....Avoid....

This company grew too fast and can't actually provide the services they are selling to everyone that signs up. I had the misfortune of signing with them and paying my activation fee and a month of service in advance.... I spent an entire month with no phone waiting for them to actually do something, on and off with their inadequate customer service department. They finally managed to make a 2 minute phone call to Bell and claimed to have activated my service, but there was still none. I called them again and after the standard 30 minute hold, asked for an immediate refund. Here is in a nutshell what happened: They say "We would need to troubleshoot the like before giving you a refund." I say go ahead. They say "We can't." Then they stole my money. I Googled "Texsavvy review" and Teksavvy scam" and found multiple others have had the same experience. Why couldn't I have found those before giving them a chance...it would have saved me an entire month and a good chunk of change. It did seem odd when they asked for the money up front but I never would have suspected a well known utility company to be involved in a scam like this. Live and learn I suppose. read more

Thought I'd write a quick review on their customer service, as I have not experienced anything but issues since I decided to switch from Rogers to Teksavvy. The only reason I've decided to switch was to save money... bottom line. Since Teksavvy uses Roger's lines, it made sense. I was given a quote over the phone about a month ago, all was well. I was told to call back right before my cancellation date with Rogers so they could have the modem set up remotely to start on my cancellation date (and it would cost $20). Fast forward to a few days before my cancellation date, and I call Teksavvy with my modem info that I had to purchase, and am told that the plan they quoted me on no longer exists, and also that I needed 12 days notice for my cancellation date. Never was I told about this '12 days notice' in the 3 times I had called Teksavvy prior. As for the plan that I was quoted which no longer exists, understandable to not give out that plan's info anymore (as customers who are currently on this plan are not affected), but they should be able to honour the quote they gave me. Nope. So basically, I am now given the choice of paying $3.00/month extra for another plan that has HALF the amount of data of the plan I was originally quoted, and then pay $65.00 for someone to come out and 'set-up' my modem (which I can do myself). Oh, and there isn't even the option for me to just wait 12 days without internet - their reasoning is that it needs to happen the day that Rogers cancels their service. However, I see a flaw in that reasoning as well because their 'set-up' date for my modem wouldn't be until 5-7 days after my cancellation date with Rogers anyway. All I can say is Beware. Their pricing/plans look great in theory, but look out for all the apparent changes that can happen right before you start using their service. Nothing but headaches from them and I haven't even started using their services yet! read more

I have had almost no connection for 3 months. Technicians have been here 3 times and I've had over 10 "tickets" opened. The customer service is absolutely horrendous and at the end of the day they have no control or power over your services. I thought this was a great deal , but you get what you pay for in the end. I now walk down the street to Mcdonalds to use their wifi while I wait for the technician to arrive again. On top of that I have been offered a free month of service and an apology. WOW so gracious (sarcasm) They can take their modem and jam it really f'n deep. read more

God help you if you have an issue with the service and need to call the support. you will be on the line for more than an hour before someone answer your call, if you are lucky, then you have to spend another 1 or 2 hours for troubleshooting. worse service that I ever had... read more

Awful, just awful. Decided to go to TekSavvy, went with their plan. In the email it made no effort to prepare you for the technicians arrival, simply said the date and that it would be between 12PM-5PM. Move in day comes and we're looking out the front window waiting for them and a Bell van shows up, we were expecting a TekSavvy technician. We wait for hours and around 4PM I call their customer support which makes me wait about 30 minutes. They tell me that the technician had come and left because there was no one here. We were on the second floor and the apartment number was put clearly on the address. There was no buzz, no phone call, no follow up email, nothing. We were here all day and what did they expect? For us to wait 5 hours at the front of our apartment so we could guide them in? The person on the phone also tried to make it sound like it was our fault without properly explaining, telling us that TekSavvy is with Bell and that the Bell van was for us. This makes sense in retrospect but there was no attempt to make this clear or what we should've done in preparation of the technicians arrival. The woman on the phone would say "Oh well maybe you should've told them where to buzz" or "You should've called and given more contact options". When I asked how technicians usually enter an apartment like ours I got silence. I asked the woman when the next time a technician could come in to help us and she gave a date 11 days from that day, so we just wouldn't have internet for 11 days, no attempt of an apology or any attempt to make things right just a "too bad" attitude. Very ineffective system and equally ineffective customer service. read more

If I could give these guys a zero, I would. I called 3 times, to PURCHASE SOMETHING, not for customer service, and I was on hold for almost an hour every time. I can't imagine what the wait time is for some actual customer service.. But after reading these reviews, it clearly does not exist. As someone who works in the tech service business, this is shameful. read more

I chose teksavvy to help out small businesses as opposed giants like Bell and Rogers. I got the service for my elderly mother. The initial sales pitch on the phone made me feel very hopeful and happy about my decision. The attendant said that anytime my mom needed technical support, someone would be there free of charge. She asked me if I needed someone to come in and help my mom set it up, I said yes. They charged for this and the modem and first month up front. When the tech. got there, he did not help my mom get connected and just left after connecting the modem to power!!! When my mom called them for support, they made her feel alienated, alone and BLAMED her for not understanding or having someone there to help her!!!! Unbelievable!!!! They also gave her FALSE INFORMATION about the cancellation process when she did try to cancel. To try to win her back, they said they would send a technician there AT HER COST!! Unbelievable. A HUGE disappointment for me and a deep regret to chose this company. read more

I was a customer of Teksavvy for many years, in the beginning their customer service was quite good, it was a selling point for me. My impetus for going with Teksavvy was because they were the only ISP in my area that offered an unlimited internet package at the time. The DSL service itself was not as good a the cable service I had been getting from Cogeco prior, but the unlimited package and friend phone support were worth the small degradation. Fast forward 4+ years and they're phone support has become so poor. We recently cancelled our phone line with Teksavvy because we just weren't using it anymore, we were told that a Bell technician would be out to our house on the upcoming Friday to install a dry DSL line before they cut the phone service. Before Friday arrived we got an automated phone call from Bell stating they were now coming on the following Tuesday. Unfortunately they still cut off our phone service on Friday night. I spent Saturday morning trying to figure out had happened, once I figured it out I called Teksavvy to get them to fix the problem. My first call was dropped after spending 30 minutes in the queue. My second attempt I opted for a call back instead of waiting on the line. I received a call back from a tech about 50 minutes later. I explained the Bell mixup to the tech and he confirmed. He told me he was going to find out what they could do and put me on hold. After 5 minutes my call was dropped. I waiting another 20 minutes for a call back from the tech, it didn't happen. My third attempt I received a call back from another tech after about 45 minutes. I had to go through the entire explanation again, however this tech didn't seem to understand and kept asking me to unplug the modem and plug it back in. After 5 minutes of arguing, yes arguing, he finally realised what I was say and confirmed. He too put me on hold to find out what they can do. When he returned he apologised and said sorry you'll just have to wait for the Bell tech to come on the following Tuesday. I pushed back and asked him to advocate for me with Bell and get them to send someone that day. He told me he couldn't but that he can put me through to someone in customer support who might be able to. Instead of patching me through directly I was put back on a queue for another 40 minutes. Suffice it to say I was quite frustrated when I finally talked to customer support. After explaining the situation yet again, I was told there was nothing they could do for me, not even attempting a call to Bell to explain that they were about to lose a customer. I asked them to put me through to their retention department because I wanted to cancel. No queue this time, but on hold for 10 minutes. When the retention guy got on the phone he asked me what I wanted. I told him to cancel my account. He then asked me if there was a problem....I was stunned that there was no communication at all between any of the people I spoke to. I told him yes there was a problem and gave him the cole notes. He put me on hold and came back with a cancellation number, as soon as he was done reading that to me, the call dropped. While waiting to speak to someone, I researched alternate ISP's in my area, I found one called Start.ca, I called them and had someone on the phone withing 15 seconds. I was able to setup an internet plan which was better than I was getting with Teksavvy for the same price, and it was over cable, and not the aweful dsl infrastructure in my area. It's too early to review Start, but I can say that a good customer service experience is worth more to me than the service itself. Wake up Teksavvy, you're falling behind, way way behind. read more

Horrible quality. I am currently on my neighbours internet as my teksavvy wifi does not work at all! currently on DSL because they told me it was better in my area but I hope thats not the case because it is brutal. cuts out every 15-1 hour. customer service gets me going in circles trying to fix it. not worth the hassle. read more

So, since moving into our current place, we have had 4 years of relatively seemless service from Teksavvy. Calls have always been handled fairly quickly and when signing up for the service or getting an upgrade to our service the techs on the phone are delightful and even stick with you through the whole process with followup calls. It's been pretty good so far. Now for the disappointment. We were on Cable previously, as that was all that was offered in our condo from Teksavvy. Bell and Rogers can't touch their prices, so we accepted that their cable option was the best way for us to go. Recently the infrastructure in our building was updated and Teksavvy started offering DSL. For the same price, we could jump from 30mbs to 50mbs! What a deal! I thought... So no complaints about the service itself. For wired connections (TV, Playstation, 1 PC) the speeds are great. The problem is, the modem/router they supply is utter garbage. While the speed coming in is confirmed to be 50mbs, the speed over wifi never tops 12-13mbs. This makes streaming video a pain, some websites (including Teksavvy's own) refuse to load because they don't respond fast enough for most browsers! I read somewhere that this modem is a condition of their wholesale rates which Bell requires Teksavvy to sell... I guess it's supposed to frustrate you enough to just concede and go with the big guys? I won't be doing that, but I'll be hooking up my old router and bypassing the wireless function of the Teksavvy Modem. Overall customer service 4/5 Overall internet speeds 4/5 Overall equipment rating 2/5 read more

It seems like many people have had good experiences with TekSavvy, however my experience with them has been beyond a nightmare. Mostly the reason is that they rely on either Bell or Roger's to supply the network...and as a result, YOU as a TekSavvy customer are at the bottom of the heap if something goes wrong. As much as I detest Roger's and Bell, I ended up having to go back to Roger's because TekSavvy could not rectify the technical issues (no signal) and wanted to pass along the charge they would get charged by Bell to send out a technician! TekSavvy's profit margins are so small that if anything goes wrong - they will leave you stuck with the bill - even though it is not your fault. Also, they have NO POWER to rectify any technical issues - so if you have a problem - YOU ARE ON YOUR OWN. In my opinion, they are just trying to squeeze out some profits anyway they can by riding on the infrastructure investments that Roger's and Bell have made. You as their customer are going to be the one that gets the short end of the stick every time! read more

Terrible experience... Due to Teksavvy having a contract with Bell Canada, communication or miscommunication on their end definitely caused me headaches. First off, I was promised internet 4 business days after I had called. On the following business day, I was given a call that the internet was actually going to be set and ready 1 business day later. Fine, one day what the heck. The day of, the internet was not working.... however due to the notice mentioning that it could be setup anytime on the day of 12am - 1159PM, I thought I would try again the next morning. The following morning, the internet was not working... so I called Teksavvy. The customer support representative was extremely professional, and even took some steam off my head. Working in a similar industry myself. I was very thankful that this representative was very thorough, had a really soft tone and chose his words very wisely. By the end of the call, I was promised a technician would be at my place within 24 hours, and also stressed the fact that these technicians are really good with their calls and time frame. Great! Everything sounds very promising! I'm so excited! So the next day (which happened to be a Saturday), I waited for this person to come. I received a call early in the morning from Bell Canada, notifying me that a representative would be on his way. I asked around what time, and was told within the next few hours. I was told they would be here by 5pm. Great! In about 30 minutes, I receive a call from Teksavvy. Another courtesy call just to make sure I am aware a representative is on their way. Great! Nobody showed up. I was extremely upset, and wasn't quite sure how I would react at this point... my internet has now been delayed by 4 days. On this day, I went out to purchase an alternative as internet is a necessity for my work. I receive a call on the following morning from Teksavvy agent following up with a situation - that the "ticket" was not closed, so they were investigating. Blah blah blah. At this point (I had already found an alternate and I was more upset at the "situation" and frustrated. I said I wanted to cancel my service with them, and that I expect a full refund. The agent said that I have a contract stating blah blah blah blah... I asked to speak to their manager. They never called back. Instead, I received a call the following day from another manager (who in my guess, was cleaning up this case - which was left ignored from the AM manager). I appreciated the call back - as this must have been a really difficult situation to attend to, but as a professional AND as a customer support supervisor, I believe the AM manager should have prioritized this case due to the nature of events that have piled up. To sum this up, I asked that I cancel this account and that I get a full refund. The manager said that this is not something he can authorize. Included in my charge was a setup fee, which goes out to Bell Canada (due to Teksavvy's contract with Bell). However, as far as I'm concerned, I signed up with Teksavvy. I would expect my business and problems to be handled and resolved through Teksavvy. The manager said he will bring this up with his authorities and give me a call back. The following day, I was basically told that there was nothing he could do. Great. So I basically was charged $60 (give or take) and received nothing but inconvenience, hours of waiting and dealing with Teksavvy representatives. My experience with Teksavvy was definitely a memorable one. However, I must admit that the customer support team was really great (aside from that one supervisor) Teksavvy's communication with Bell Canada is clearly poor but in the end of it all, you get what you pay. read more

Hi, I've been with TekSavvy for only 2 weeks after waiting 4 weeks for my services to be installed. I got the 30Mbs Unlimited package and purchased the best modem and paid all fees asked. The first 4 days the speed was as promised at all moments of the day. My online gaming experience was flawless. But slowly, the speed started to be slower and slower. To the point where I now have to wait because a non HD YouTube video does not load fast enough. This is it. I'm getting less than 10% of what I'm paying for. I'm currently on Hold and have been for the past 40 minutes without any answer form the 1877 number that they have as a contact on this website. This is unacceptable. I highly don't recommend bothering with this company. This is false advertisement and BS! Stay away! read more

I have never wrote a review before. But the way this company conduct business overwhelmed my laziness. I bought the service August 1st 2012 (134 dollars between fees, activation etc). After the tech visit (one week later) I had no connection. Started a ticket with Bell (Techsavvy uses Bell lines). The tech supposedly fixed everything but still no service. Second ticket opened, no show-up. Third ticket opened, this time the tech has access under my building manager supervision. Again, no service. At this point I had to leave the country for work (over 3 weeks). When I came back (and paid another 60 bucks for internet service I was not receiving) I had to open another ticket with Bells. Again, the tech does not show up. After 2 months of waiting I decide to cancel the service but SURPRISE, I am not entitled to a refund because, according to the supervisor I spoke to (Brian, ID# 480), I did not provide enough time for them to solve the problem (2 month is apparently not enough). I was then treated extremely rudely by this same supervisor that told me that if I wanted a credit (a CREDIT!) I should have paid also my October fee (Another 60 dollars) and wait for another tech to come visit my apartment and try to fix the problem. Summary: the WORST service I have ever seen. These people are rude, the service is horrible and the customer service inexistent (when you actually need them). I cannot put enough emphasis on how terrible this experience have been. I have lost countless hours, 200 dollars for nothing! read more