Teksavvy has a terrible customer service. I asked them to change my name on my receipt and it was their fault. The agent kept telling me it is not possible to do that. That's ridiculous! The agent was very rude and even didn't say sorry. I tried to talk to the manager and the agent said that he/she can't fix it! That's bull shit! How does the agent know? I hate their customer service!!! read more

Over a month wait to get someone to install internet, then they screwed up and didn't send anyone. Couldn't cancel, gave them another shot, another month of trying to get them to install internet. read more

I am generally happy with the internet now that it is installed, but it took them forever to hook it up because they use Rogers technicians.

The cheapest internet that I'm aware of. I've had some trouble with customer service, but it's worth it for the reduced price. Plus, compared to customer service with other internet service providers, it's at least as good if not better. read more

Avoid. Long waits in queue - if you have an issue, you'd be waiting for hours on the phone to reach someone. TekSavvy stood us up at the cottage 3 times - they tell you to be on site (i.e. drive there) for installations/repairs, and then they simply don't show up. TekSavvy simply ignores complaint - they charged us for the services they didn't deliver, and their solution to the problem was to stop communicating with us. Don't be fooled by the low service price - you'll understand why it is low once you have to deal with them. read more

Scheduled installation on Monday 5-9pm, no one came. They called after 9pm saying they were gonna reschedule it Tuesday (too late to inform). Tuesday no one came, I called them they said nothing was scheduled that day instead they said Wednesday (last time I called the guy he said Tuesday, "not reliable". Finally someone came Wednesday but he said there is a problem, so he said someone will come tomorrow to finish the job. Thursday no one came (been waiting again but no one came) so I called teksavvy, they said they can't do anything about it. I called Friday for an update, they said around 7 days so I ended up cancelling my internet. It was a one week nightmare experience. read more

I tried twice to contact them for information on their services. NO ONE responded to online chat and there was an hour and half wait to speak to a rep on phone. The time before that the online "attendant" was not available and phone just rang and rang. If that's indicative of their customer service YIKE! They're not even interested in prospective customers. read more

I'm really glad for the people that did not have the bad experience with Teksavvy that I had. During two years with them there were three serious service interruptions and I'm sick of 'the problem is on your end' that I heard from 'real people' that couldn't define that problem during a week every time. But twice the problem appeared on their end after upgrade that just badly affected my service and this riddle NEVER EVER my requests to call back with explanation of 'what's going on' were respected and returned! They started not too bad but the continuation was just terrible. I was with Primus before Teksavvy for about 6 years, same problems but Primus at least tried to compensate the inconvenince. Highly NOT recommended, especially after their email regarding rates change so 200 gb already in the past but problem still present. read more

I had TekSavvy for nearly a month now and its great value for the price compared to the incumbent ISPs. However, I experienced minor service reliability issues such as extreme slow speed for my package of 25Mbps and once a complete downtime around 3 a.m. but it only lasted for a short duration. Overall, I recommend Teksavvy for residential use and I reduced my internet bill nearly by a half compared to my previous incumbent ISP. Customer Service Reps are exceptional but a long wait time for Tech Support. http://www.youtube.com/watch?v=HUQ8rGQ60OQ This youtube video has more information on Teksavvy internet including the modem. read more

I ordered Cable 35 internet service and was excited by the Teksavvy package. I realized right away that I had accidentally put the wrong address into my order. I tried calling right away and was on hold for over 20 mins, at which point I had to be at an appointment. I tried calling their customer service 3 more times that day, every time I was on hold for over 20 minutes and gave up. The next day I finally got a hold of customer service agent after being on hold for 27 minutes. They were very helpful and corrected my address. I was told that everything about my order was fine and that it would be installed in the next week. Today I got an email from Canada Post confirming the shipment of the modem which was part of my order. It was to the wrong address, the initial address I gave. I called Canada Post at once and they told me that I couldn't change the address since the item had been shipped and Federal mailing laws prohibited them from changing and address. They told me that the only thing that could be done was to call Teksavvy and have them request the modem back and send it back out with the correct shipping address. I then called Teksavvy. After being on hold for 30 minutes I got a hold of a customer service agent and explained the issue. She told me she had to check with their internal help desk and I was put on hold for another 15 minutes as she waited. I was then told that there was nothing they could do and that it was my responsibility to either intercept the modem at the incorrect address or wait for Canada post to ship to that address, have the item sent back to the mailing office, be put on hold for 10 days, then shipped back to Teksavvy. They told me that they could not recall the order as Canada Post told me they could. This is frustrating since I had called and changed the address to the correct one. I was told there would be no further problems and I had no control over where they shipped the modem at this point. I then asked to speak to a supervisor. After being old hold another 20 minutes he explained to me that they shipped out the modem shortly after the order was placed, and that the address had only been updated recently - 2 days after I had called to update it. I asked if they could send me a new modem to my correct address asap so I would have a modem for my service installation. They told me it was against company policy to ship a modem until the first modem got back to them, a process that could take up to two weeks. I then canceled my order from Teksavvy, and was informed I would still have to pay a 25$ restocking fee for the modem which was being sent to the wrong address. I said to them "It would be great customer service if I would get a full refund, I have paid for a service and received nothing from Teksavvy yet, and I have been on the phone for hours trying to sort out multiple problems". He told me that he would check to see if the restocking fee could be waved. After being put on hold yet again I was told there was nothing that could be done about the fee, and that I would have to pay it. This whole experience has been very frustrating. I really wanted a smaller ISP to work for me, I really wanted to not have to go to Bell or Rogers for internet, but the customer service I received from Teksavvy was so appalling I just cannot justify paying for their service. I suggest Teksavvy re-evaluate some of their internal policies around customer service, and better staff their call centers to properly handle the volume of callers they get - being on hold for an average of 25 mins before there is a person to talk to simply is not good enough for paying customers. read more

Disappointed, because I was misled about our activation date. We were given a specific date on the phone and after signing up were told it wasn't going to be for an additional fifteen days. No considerations were given and they just kind of said 'too bad.' Am seriously reconsidering at this point. *Edit: I've now been on hold for 40 minutes waiting for someone to talk with about my activation issue. *Edit 2: 50 minutes on hold. *Edit 3: 65 minutes on hold and finally just hung up. An absolute joke. Luckily I was able to get a bunch of other stuff done while waiting (such as finding a new ISP.) read more

Oh boy TekSavvy. I will give TekSavvy some credit for having very polite sales staff. However otherwise I would not recommend this business. They charge more than local providers in my area. I signed up for service on August 28th, then was asked to prepay about $128 for a modem and first month services. About a week and a half go by, and I call in and wait about 3 hours on hold, only to find out that they had been waiting for me to contact them about also hooking up a home phone service. I said that I did not want a home phone and they said ok. Then I received another bill in my email saying that they needed an additional $70 to install something called a dry loop (all the other internet service providers in the area tell me that I needed no such thing). It was at this point that I cancelled service and refused the modem package when it came in the mail. I was promised a full refund by a genuinely apologetic sales rep. Today (September 27!) my refund was finally issued and was knocked down to $88 due to shipping and "restocking" fees. I am choosing to take this as a life lesson about shopping around first next time. Bell Alliant was able to hook up my service about 72 hours after my first call and is charging me in the neighborhood of $30-40 a month. Avoid this one. They talk a great game, but don't live up to it. read more

Teksavvy customer service is horrible. They promised me a package, told me I had to purchase a new modem to receive it--so I do, for $100. However, a year later, they still haven't upgraded my service, so I email to ask why and their reply? No apology. Just a list and an offer to sell me another modem! After a number of emails, a manager calls and say: "It's your fault. Yes, you bought the modem, and yes you phoned in for a modem swap, but we have no record that you actually ordered a new service. So I'm not sorry, we did nothing wrong, you did... And, now, because you called in to complain, we are now raising the price on your current service. Have a good day." Wow! (And yes, they did raise my price because I called in, and then said, "Have a good day!") read more

Avoid TekSavvy at all costs. Judging from their response to my request, TekSavvy doesn't care about customers; they care about money. TekSavvy didn't deliver the payed for services but they stead fast refuse to issue a full refund. On December 23rd, 2014 I placed an online order to purchase the installation of a 25Mb Residential DSL service. I was given three windows of time for a Bell representative to come to my house and complete the installation. These windows were in December, from the 29th to the 31st between 8am and 12pm. I was at home during these times, and no Bell representative came to complete the install. After the Bell technician did not show up I called TekSavvy to inquire as to the problem. The TekSavvy customer service representative claimed that an email was sent to me on December 23rd to inform me that my service would be connected on January 2nd, 2015. I did not receive the email that TekSavvy claims was sent. Because TekSavvy did not deliver it's services during the mutually agreed to window of time, I requested a cancellation of services and a full refund. The TekSavvy customer service representative offered me only a partial refund minus a $25 restocking fee, $50 activation fee, and $10 in shipping costs. This is not acceptable. TekSavvy didn't fulfill it's service obligations, and they weren't willing to perform a full refund. read more

0 stars. Absolute garbage. They make you buy a new modem from them when you want to move the service to a new address, claiming that the area you're moving to uses a different cable provider and therefore does not support your current modem (their website, however, states that the current modem is in fact compatible with the new address - thus misleading customers). They will not take your current, perfectly working modem back, and instead suggest that you sell it on Kijiji yourself and use the proceeds to recover the cost of the new modem that they try to make you buy. I have been a customer with them since February of 2014. They do nothing to retain you as a customer. Will never go back to them and will never recommend to others. read more

I signed up to Teksavvy because I wanted something cheaper than Telus, and to support a company that wasn't one of the big guys. It cost around $300 to sign up - modem, router etc.. At $30 cheaper per month, it would take 8 months make back the sign-up costs, and then the savings would begin. In the first few months there were a lot of problems (details below) but since then I've had reliable internet for half the price of Telus, which has been awesome. Their initial signup process is fast and smooth too - confirmation emails, phone calls and the rep showed up exactly when he said he would. After the first few months with Teksavvy: - I made back the cost of the modem etc. in savings, and am now enjoying reliable internet at a great price - TekSavvy emailed me to say they were DECREASING their price, and my monthly bill would be lower for the same service (how often has Telus done that?) - Having the call centre walk me through fixing things means I can now often trouble shoot on my own, which makes it faster when you call in - Teksavvy gave me a bill credit for the issues I was experiencing, which made up for some of the time wasted on the phone - If you call during the offpeak times, you get through faster During the first four months (note: I haven't had any of these issues since then)... - Hundreds of dollars just to sign up. - Unreliable service: the internet was patchy, slow and at times nonexistent. Numerous outages - Powerless customer service. They tell you to reset everything, then if the problem persists all they can do is tell you to call the modem provider, or the router provider - not their problem One day I spent literally 6+ hours on the phone. First with Teksavvy, then with the modem and router companies, and then with Teksavvy again. Only after I insisted that I've already spoken to the other companies did they agree to lodge a trouble ticket. - They marked a trouble ticket as resolved when it hadn't been. It took two phone calls to get it reopened because "we can see the issue but you need to call this other department instead". - Long on-hold times when you call. Allow MINIMUM 1 hour on the phone, which adds up. read more

The same day after I made an updated review (3/15/2014) I had to call Teksavvy support again. My dsl connection kept dropping and my speeds were abysmal. I called their support complaining about the same issue I've always had. NOISE on the line!!! They said they would send me a Bell tech and gave me the same speech that I've heard over and over (if they find the problem is inside your house, there will be a charge). And my answer to that was I don't give a 'F--K'. I just want the problem fixed. I told the tech to look into my history and see how many times I've called for the same problem, yet each time they send a Bell tech over, nothing gets resolved. Teksavvy tech tells me there is no history of me calling to complain recently, I told her it was impossible and that the last time I complained was in January. She told me there was no record of it. After arguing with her for several minutes, she says there is a complaint from me about the phone line in January. I almost hit the floor when I heard that. I told her that the complaint about the phone line and dsl was the same. It's the same goddamn line!!! The Teksavvy tech at that time reported it as a phone issue because they said it would get Bell to come sooner. Anyways, every time the Bell tech came, they always refuse to climb the telephone pole (excuse is there's some trees/bushes in the way and that they would need to be cut before they would climb the pole). Bell tech asked me to speak to the owner of the tree and have it cut. The pole is not even in my yard. Not even on my street. I told them that it's their pole and they should speak to the owner. I told Teksavvy that they need to speak to Bell and remedy this. Teksavvy gave me the same response as the Bell tech, that I should go talk to the tree owner. I told Teksavvy tech that this was f--ked up. I told them that this was like me bringing my car in to have my brakes changed and the mechanic telling me we can't do it because your tires are in the way. I spoke with a Teksavvy supervisor (what a waste of time). All they kept doing was apologizing and saying they understand my frustration. NOOOOOO they don't!!!!! Because if they did, they would have done something about it. Teksavvy in my opinion is a gutless company that doesn't have the backbone to complain to bell when their customers don't get the service which they are paying for. The funniest part about all this is, I finally lost it and signed up with Acanac since they have 30 days free trial. Guess what, the Videotron tech that was sent over to my place, climbed up that same f--king pole that the Bell techs refused to. Bye bye Teksavvy!!! Good riddance!!! read more

I tried signing up for phone service with Teksavvy and it has been a nightmare so far. I signed up over the phone and was given a specific installation date and time window (9-5). I stayed at home that day for installation, but no one showed up. I called Teksavvy and was told that I had to wait for a confirmation Email and the date that was given to me was just an estimate. I waited another five days and never got an email, so I called Teksavvy again and was told that my phone had already been connected several days ago. I asked which jack was "live" and the guy told me to go around the house and try all of them until I found the right one! Anyway, despite my anger, I did that and yet couldn't find any with a dial tone. I called Teksavvy back and was informed that it is not their problem, as they only connect the line to outside the house, and after that, it is my responsibility. They then said that they would charge me $90 for a technician to come out and see what was wrong. I asked for a refund for the phone service I am not receiving, and that was refused. So, I'm stuck paying for a service that hasn't worked and I've wasted over 2 weeks in the process. While the Internet may work well, avoid these scam artists for phone service. Their customer service is worse than Bell's! UPDATE: I've had three conversations with the Teksavvy's technical support team over the last 12 hours, and this is going nowhere. The people are rude and insist that they haven't done anything wrong. On the last call, one of them stated that they were generously "compensating" me by not charging me (for service that was never activated). By that logic, I guess Bell, Rogers and Primus are also generously compensating me for the phone service I DON'T receive from them. What a joke. read more

I am trying to call to ask for my invoice that they did not sent to me, and I waited more than 40 min (I tried call 3 times), and nobody picked the phone. The customer service is horrible. Do not get this terrible service. read more

This company grew too fast and can't actually provide the services they are selling to everyone that signs up. I had the misfortune of signing with them and paying my activation fee and a month of service in advance.... I spent an entire month with no phone waiting for them to actually do something, on and off with their inadequate customer service department. They finally managed to make a 2 minute phone call to Bell and claimed to have activated my service, but there was still none. I called them again and after the standard 30 minute hold, asked for an immediate refund. Here is in a nutshell what happened: They say "We would need to troubleshoot the like before giving you a refund." I say go ahead. They say "We can't." Then they stole my money. I Googled "Texsavvy review" and Teksavvy scam" and found multiple others have had the same experience. Why couldn't I have found those before giving them a chance...it would have saved me an entire month and a good chunk of change. It did seem odd when they asked for the money up front but I never would have suspected a well known utility company to be involved in a scam like this. Live and learn I suppose. read more

Thought I'd write a quick review on their customer service, as I have not experienced anything but issues since I decided to switch from Rogers to Teksavvy. The only reason I've decided to switch was to save money... bottom line. Since Teksavvy uses Roger's lines, it made sense. I was given a quote over the phone about a month ago, all was well. I was told to call back right before my cancellation date with Rogers so they could have the modem set up remotely to start on my cancellation date (and it would cost $20). Fast forward to a few days before my cancellation date, and I call Teksavvy with my modem info that I had to purchase, and am told that the plan they quoted me on no longer exists, and also that I needed 12 days notice for my cancellation date. Never was I told about this '12 days notice' in the 3 times I had called Teksavvy prior. As for the plan that I was quoted which no longer exists, understandable to not give out that plan's info anymore (as customers who are currently on this plan are not affected), but they should be able to honour the quote they gave me. Nope. So basically, I am now given the choice of paying $3.00/month extra for another plan that has HALF the amount of data of the plan I was originally quoted, and then pay $65.00 for someone to come out and 'set-up' my modem (which I can do myself). Oh, and there isn't even the option for me to just wait 12 days without internet - their reasoning is that it needs to happen the day that Rogers cancels their service. However, I see a flaw in that reasoning as well because their 'set-up' date for my modem wouldn't be until 5-7 days after my cancellation date with Rogers anyway. All I can say is Beware. Their pricing/plans look great in theory, but look out for all the apparent changes that can happen right before you start using their service. Nothing but headaches from them and I haven't even started using their services yet! read more

I have had almost no connection for 3 months. Technicians have been here 3 times and I've had over 10 "tickets" opened. The customer service is absolutely horrendous and at the end of the day they have no control or power over your services. I thought this was a great deal , but you get what you pay for in the end. I now walk down the street to Mcdonalds to use their wifi while I wait for the technician to arrive again. On top of that I have been offered a free month of service and an apology. WOW so gracious (sarcasm) They can take their modem and jam it really f'n deep. read more

Called to inquire about signing up... 40 minutes wait to talk to someone... you lost me! Can't imagine what the wait would be for tech support. read more

The first time I ordered their services, they told me on the phone that I would be connected within a week. Then I received a confirmation that it would be in 2 weeks, after they took my not refundable payment. They said that because of high demand it was like that. Moreover, they are not sending emails; just an automatic voicemail, even if I asked them to communicate with me via mail. However, I was close to the 1st of July so I kinda understood. Then I moved out and I when I came back I asked them to connect me again. They said it will be done within a week... Again. And again, after they took my not refundable payment, they left a message saying that they will connect me in two weeks. But this time, it is the beginning of May, so this is not a busy time of the year. Hence, they are just fooling you on the phone to get you to take their company and then change the connection day, after they took your money. read more

Company is a joke, avoid it like a plague. Paid for installation and the modem rental. Was supposed to get internet installed on Feb 1st, as I had just moved to a new place with my partner. Technician never showed up, they went to billing address instead of the service address. They said then that they couldn't do it on the same day and will have to reschedule. Told me the next available is on Wednesday the 5th. I said that because this was a mistake on their end, I really need it as soon as possible, I was not simply rescheduling to a "next available date" because I wasn't home for internet tech at home or something ... I was on a phone with a customer service girl who said "ummm" "uuuugh" "I dunno maybe" "umm" like a 100 times and seemed like she had no clue what she was doing. She said that no, Wednesday is the earliest and gave time frame 6-8 because we needed evening. I confirmed again over and over the new address they will be going to and the date and the time. So today is Wednesday, we waited all this time and even longer and called them. I asked if the technician is coming at all. Customer service guy said that he might be running late. Only after he asked me about my account details and said that this service was never even scheduled and I misunderstood. I then explained that I was confirming everything for 20 minutes with another agent and there was no way I misunderstood anything. They said the next available is Saturday and gave me a time frame and completely brushed off anything I was saying as if this was my fault. People take time off work to be home for this and have their time wasted. And then the customer service agent will say "oh haha it was not even scheduled for today lemme rebook or something". I decided to cancel this whole thing. They told me they will send an instruction on how to return the modem and they will process a refund. Get the email, no shipping label in it.... call again and they finally send the correct instruction... never once they apologized for inconvenience or were nice on the phone. Let's hope I get the money back .... read more

I actually received fantastic customer service from these guys for 4+ years. Whenever I called, the person on the phone genuinely gave good customer service (and spoke great english). The only reason they lose a star is that Shaw provides their service, which means that if Shaw wants to screw you they do, because you're not paying them. My speeds were pretty low, even at off-times like 1am, which they can't do anything about because they don't really have control over it. However, I was only paying $32 a month, so I got what I paid for. If you need to save cash on monthly internet costs and you don't need super fast internet, I'd go with them. You do have to pay for the modem and router, but they're yours when you give up the service. Of course, I only speak for the cheapest package. Their higher-tier services might be better, not sure. I'm going to hop from promotion to promotion with other providers until they get too pricey again, and then I might be back to service with TekSavvy if Telus/Shaw put their prices back up. I also give them credit for forcing the big providers to lower costs, because smaller companies like this give them a run for their money. A fair warning however - my parents have TekSavvy for phone in Ont., and it's been horrible quality and is always broken- ie., you pick up the line and it's dead. PLEASE have a cell phone, even one with no SIM card, for 911 access if you go with cheap VOIP services. VOIP does not instantly connect to 911, it's routed through Northern 911 services in Ontario first no matter what province you're in. Do not rely on it for emergencies. read more

We had TekSavvy for a number of years, and to be honest, didn't have a lot of trouble (getting kicked off from time to time, had some problems getting the Internet set up at first). The real problem was when the Internet went down for a longer period than normal, and the normal resets didn't work. I called and talked to a very nice guy, and we eventually go the Internet working again. That lasted about two hours.... The next two weeks were a series of phone calls, two new modems, constantly being told there was nothing wrong on their end, so they couldn't send any out. Two weeks without Internet (I work from home and my wife is feeing an 8 week old), and there is nothing they can do. Plan was a good price, but not worth it if you actually need to depend on your Internet. Canceled. read more

They are cheaper price-wise but they also have cheap customer service, in other words they are SUPER rude, super uncaring, and super stupid. Some of their customer reps are complete morons, have no idea what you're talking about, can't look up what happened on your account a couple days ago, etc. Most of them will NOT call or email back about an issue even though they promise they will. They do NOT follow up on issues. You are the one who will have to go after them again and again and again. So you get what you pay for i guess! You pay these cheap shits, you get cheap shit for it! Oh and my internet is very slow, way slower than what they promised. So that's shit too! read more

Their customer service sucks and they are unaware of the areas where their internet works or not. Tried getting set up with them and when I call to get an update, they said TELUS didn't provide service at my building, but last time I checked, tekksavy was with Shaw and not with TELUS.... And shouldn't they have known this from the beginning! Plus, every time I called to get customer service, each person I spoke with gave me a different answer to my question. Now, I'm back to zero because of their lack of communication. read more

the worst service ever i had to call 10 times 3 months later i still not have internet and they charged me still i am suing them for this amount unbelievable read more

A total mess! You won't get any kind of customer support after spending hours on the phone.....Avoid....

It seems like many people have had good experiences with TekSavvy, however my experience with them has been beyond a nightmare. Mostly the reason is that they rely on either Bell or Roger's to supply the network...and as a result, YOU as a TekSavvy customer are at the bottom of the heap if something goes wrong. As much as I detest Roger's and Bell, I ended up having to go back to Roger's because TekSavvy could not rectify the technical issues (no signal) and wanted to pass along the charge they would get charged by Bell to send out a technician! TekSavvy's profit margins are so small that if anything goes wrong - they will leave you stuck with the bill - even though it is not your fault. Also, they have NO POWER to rectify any technical issues - so if you have a problem - YOU ARE ON YOUR OWN. In my opinion, they are just trying to squeeze out some profits anyway they can by riding on the infrastructure investments that Roger's and Bell have made. You as their customer are going to be the one that gets the short end of the stick every time! read more

Terrible experience... Due to Teksavvy having a contract with Bell Canada, communication or miscommunication on their end definitely caused me headaches. First off, I was promised internet 4 business days after I had called. On the following business day, I was given a call that the internet was actually going to be set and ready 1 business day later. Fine, one day what the heck. The day of, the internet was not working.... however due to the notice mentioning that it could be setup anytime on the day of 12am - 1159PM, I thought I would try again the next morning. The following morning, the internet was not working... so I called Teksavvy. The customer support representative was extremely professional, and even took some steam off my head. Working in a similar industry myself. I was very thankful that this representative was very thorough, had a really soft tone and chose his words very wisely. By the end of the call, I was promised a technician would be at my place within 24 hours, and also stressed the fact that these technicians are really good with their calls and time frame. Great! Everything sounds very promising! I'm so excited! So the next day (which happened to be a Saturday), I waited for this person to come. I received a call early in the morning from Bell Canada, notifying me that a representative would be on his way. I asked around what time, and was told within the next few hours. I was told they would be here by 5pm. Great! In about 30 minutes, I receive a call from Teksavvy. Another courtesy call just to make sure I am aware a representative is on their way. Great! Nobody showed up. I was extremely upset, and wasn't quite sure how I would react at this point... my internet has now been delayed by 4 days. On this day, I went out to purchase an alternative as internet is a necessity for my work. I receive a call on the following morning from Teksavvy agent following up with a situation - that the "ticket" was not closed, so they were investigating. Blah blah blah. At this point (I had already found an alternate and I was more upset at the "situation" and frustrated. I said I wanted to cancel my service with them, and that I expect a full refund. The agent said that I have a contract stating blah blah blah blah... I asked to speak to their manager. They never called back. Instead, I received a call the following day from another manager (who in my guess, was cleaning up this case - which was left ignored from the AM manager). I appreciated the call back - as this must have been a really difficult situation to attend to, but as a professional AND as a customer support supervisor, I believe the AM manager should have prioritized this case due to the nature of events that have piled up. To sum this up, I asked that I cancel this account and that I get a full refund. The manager said that this is not something he can authorize. Included in my charge was a setup fee, which goes out to Bell Canada (due to Teksavvy's contract with Bell). However, as far as I'm concerned, I signed up with Teksavvy. I would expect my business and problems to be handled and resolved through Teksavvy. The manager said he will bring this up with his authorities and give me a call back. The following day, I was basically told that there was nothing he could do. Great. So I basically was charged $60 (give or take) and received nothing but inconvenience, hours of waiting and dealing with Teksavvy representatives. My experience with Teksavvy was definitely a memorable one. However, I must admit that the customer support team was really great (aside from that one supervisor) Teksavvy's communication with Bell Canada is clearly poor but in the end of it all, you get what you pay. read more

Hi, I've been with TekSavvy for only 2 weeks after waiting 4 weeks for my services to be installed. I got the 30Mbs Unlimited package and purchased the best modem and paid all fees asked. The first 4 days the speed was as promised at all moments of the day. My online gaming experience was flawless. But slowly, the speed started to be slower and slower. To the point where I now have to wait because a non HD YouTube video does not load fast enough. This is it. I'm getting less than 10% of what I'm paying for. I'm currently on Hold and have been for the past 40 minutes without any answer form the 1877 number that they have as a contact on this website. This is unacceptable. I highly don't recommend bothering with this company. This is false advertisement and BS! Stay away! read more

I have never wrote a review before. But the way this company conduct business overwhelmed my laziness. I bought the service August 1st 2012 (134 dollars between fees, activation etc). After the tech visit (one week later) I had no connection. Started a ticket with Bell (Techsavvy uses Bell lines). The tech supposedly fixed everything but still no service. Second ticket opened, no show-up. Third ticket opened, this time the tech has access under my building manager supervision. Again, no service. At this point I had to leave the country for work (over 3 weeks). When I came back (and paid another 60 bucks for internet service I was not receiving) I had to open another ticket with Bells. Again, the tech does not show up. After 2 months of waiting I decide to cancel the service but SURPRISE, I am not entitled to a refund because, according to the supervisor I spoke to (Brian, ID# 480), I did not provide enough time for them to solve the problem (2 month is apparently not enough). I was then treated extremely rudely by this same supervisor that told me that if I wanted a credit (a CREDIT!) I should have paid also my October fee (Another 60 dollars) and wait for another tech to come visit my apartment and try to fix the problem. Summary: the WORST service I have ever seen. These people are rude, the service is horrible and the customer service inexistent (when you actually need them). I cannot put enough emphasis on how terrible this experience have been. I have lost countless hours, 200 dollars for nothing! read more

I'm not impressed with Teksavvy at all. They were very quick to take my money and ship the modem. Now I find out that I could wait up to 15 days for the service to be activated. I emailed their tech support and they said "As we are a Reseller we can not activate customers automatically it must be done from our Venders in this case Roger's. They are slightly delayed and has not confirmed a date as of yet. All dates are tentative until confirmed. In the mean time you can feel free to leave the modem plugged in, if you can connect to the internet you can feel free to continue using the service." BRILLIANT. I use my home internet to do remote support as part of my job. Serves me right for trying to save some money and use a third-rate bargain basement service. read more

Simply terrible experience with teksavvy. Slow speeds, poor technical assistance, unauthorized billings. My advice would be to stay far away from teksavvy. I have switched. read more

Quit disappointing business with Redbox Wireless "Solutions", after being assured that switching to high speed internet would fix my cable phone problems, which after paying administration fee and higher rate for high speed internet stopped working. The Chinese owners of this Unit aA23 4675 Steels Ave East, Scarborough location outfit billed me for the phone service as if I never had any problems. Upset I cancelled the service and am back with Bell Canada, and while paying more for the phone, at least I can make and receive the calls which with Redbox Wireless ( Scarborough location ) I was not able. They do not sell TekSavvy reliable phone system, just use their name to get credibility, but use a Cisco gadget for their phone system. This experience cost me close to $ 400 for all the gadgets and "service" . I paid them $ $124 for the start up kit plus $ 197.69 for Thompson DCM476 and activation, plus $ 75 for the in house visit/set up, after I quit and complained they offered me just $ 20 to buy the stuff back . Upset I sold the Cisco box on Craigslist for $ 40. Be careful dealing with Redbox Wireless at 4675 Steels Ave. East ! They may use the word "solution" in their name, but solution to my problem they had none. read more

I would suggest that you do not use Teksavvy, bad tech support. I should say NO tech support. Did you know that Bell Canada owns the cable and you have to go through Bell for hook-up and service? Why not just go directly to Bell? I ordered DSL, hooked-up my modem. The service does not work. The best option that Tech Support at Teksavvy could offer is to try another phone cable and reset the modem. I was glad to see that I was dealing with highly trained technical professionals. You can get the same trouble shooting advice from the lamp in the corner of the room. There is no light coming out of the lamp, what do you do? This is a hard one; check that power cord is plugged into the wall? The people at Teksavvy believe that the customer is always wrong. Not to worry - the good people at Bell will fix your problem for you. But you have to agree to the $87.00 service fee, or I say a extortion fee. Do not waste you time with Teksavvy, go directly to Bell for Internet. At least you will know that the service will work. o see that I was dealing with highly trained technical professionals. read more

Worst company ever , zero customer service . Keep it up Teksavvy , thank you for wasting my time and others , charge me $64 for few days service . You don't even deserve one star . read more