Past 7 days the internet and phone have been out between 3:00 p.m. - 8:00 p.m. I keep calling and get told there is a bell outage, but if I call in my internet is up within 15 minutes. Terrible service read more

Absolutely horrendous customer service. They claim my internet has been up for 7 straight days, and yet it's gone down for an hour every 2 days or so. Furthermore, they've sent the same generic response when I've sent diagnostic information and have tried to be civil considering how long this issue has persisted. I can't believe I liked this company for even a second. If I could rate this 0 stars, I most definitely would. Teksavvys motto is "we're different. In a good way." You guys ARE different, yes, but most DEFINITELY not in a good way. I will be switching providers at the earliest convenient time for me, and I will never consciously recommend teksavvy considering how downright horrible this customer service has been for me. I am EXTREMELY reluctant to give this damn company another cent. read more

I have teksavvy at my business, having some connection issues. I keep on getting lag spike, but the tech department and customer service department don't really seem to care much. I was given 2 options: cancel now or upgrade to a higher priced package. read more

Excellent company! Easy to sign up with, great customer service, and the internet is full blast, paying $39 a month, unlimited 2 a.m to 8 a.m downloads. The service never goes down, never delays, getting a full 1g download in less than 15 minutes, sometimes even quicker. Thanks TekSavvy, for the great internet!!!!! read more

Reading the past reviews, this company absolutely sucks at installing their service.. I had a similar experience where I was moving to a new house and called 2 weeks beforehand so I can have internet the day I moved in. They told me I needed a new modem if I was moving and I gladly obliged and purchased it. Their tech support told me they would put my move order on file and that a technician would be able to install the service the day I move in. I called to activate the new modem after it arrived and the tech support noticed that I had the move order and told me he'll process it. The day of my move comes and no one shows up. I call the next day and they tell me there's no move order on file and will have to schedule a technician to come by 9 days later... WTF!! They obviously made a mistake and the person did absolutely NOTHING to acknowledge it and was not supportive at all! I called again to complain and they said they will be willing to shorten the wait time to 6 days and waive my move fee of 25$. 6 days come and no one shows up... I called to ask what happened and they say they changed the date the tech will arrive to 2 days from now... Albeit, they left a voicemail (but no missed call), and they lied saying they sent an email as well. And all they're doing to remedy this is that theyre waiving my move fee and a week of Internet. Fuck you teksavvy, I'm without Internet for more than a fucking week and I'll pay that amount any day to get my internet ON THE DAY IT WAS PROMISED! And the worst part of it is, none of the associates were helpful through the process. They didn't give a crap about it! read more

Horrible quality. I am currently on my neighbours internet as my teksavvy wifi does not work at all! currently on DSL because they told me it was better in my area but I hope thats not the case because it is brutal. cuts out every 15-1 hour. customer service gets me going in circles trying to fix it. not worth the hassle. read more

God help you if you have an issue with the service and need to call the support. you will be on the line for more than an hour before someone answer your call, if you are lucky, then you have to spend another 1 or 2 hours for troubleshooting. worse service that I ever had... read more

Awful, just awful. Decided to go to TekSavvy, went with their plan. In the email it made no effort to prepare you for the technicians arrival, simply said the date and that it would be between 12PM-5PM. Move in day comes and we're looking out the front window waiting for them and a Bell van shows up, we were expecting a TekSavvy technician. We wait for hours and around 4PM I call their customer support which makes me wait about 30 minutes. They tell me that the technician had come and left because there was no one here. We were on the second floor and the apartment number was put clearly on the address. There was no buzz, no phone call, no follow up email, nothing. We were here all day and what did they expect? For us to wait 5 hours at the front of our apartment so we could guide them in? The person on the phone also tried to make it sound like it was our fault without properly explaining, telling us that TekSavvy is with Bell and that the Bell van was for us. This makes sense in retrospect but there was no attempt to make this clear or what we should've done in preparation of the technicians arrival. The woman on the phone would say "Oh well maybe you should've told them where to buzz" or "You should've called and given more contact options". When I asked how technicians usually enter an apartment like ours I got silence. I asked the woman when the next time a technician could come in to help us and she gave a date 11 days from that day, so we just wouldn't have internet for 11 days, no attempt of an apology or any attempt to make things right just a "too bad" attitude. Very ineffective system and equally ineffective customer service. read more

If I could give these guys a zero, I would. I called 3 times, to PURCHASE SOMETHING, not for customer service, and I was on hold for almost an hour every time. I can't imagine what the wait time is for some actual customer service.. But after reading these reviews, it clearly does not exist. As someone who works in the tech service business, this is shameful. read more

I chose teksavvy to help out small businesses as opposed giants like Bell and Rogers. I got the service for my elderly mother. The initial sales pitch on the phone made me feel very hopeful and happy about my decision. The attendant said that anytime my mom needed technical support, someone would be there free of charge. She asked me if I needed someone to come in and help my mom set it up, I said yes. They charged for this and the modem and first month up front. When the tech. got there, he did not help my mom get connected and just left after connecting the modem to power!!! When my mom called them for support, they made her feel alienated, alone and BLAMED her for not understanding or having someone there to help her!!!! Unbelievable!!!! They also gave her FALSE INFORMATION about the cancellation process when she did try to cancel. To try to win her back, they said they would send a technician there AT HER COST!! Unbelievable. A HUGE disappointment for me and a deep regret to chose this company. read more

I was a customer of Teksavvy for many years, in the beginning their customer service was quite good, it was a selling point for me. My impetus for going with Teksavvy was because they were the only ISP in my area that offered an unlimited internet package at the time. The DSL service itself was not as good a the cable service I had been getting from Cogeco prior, but the unlimited package and friend phone support were worth the small degradation. Fast forward 4+ years and they're phone support has become so poor. We recently cancelled our phone line with Teksavvy because we just weren't using it anymore, we were told that a Bell technician would be out to our house on the upcoming Friday to install a dry DSL line before they cut the phone service. Before Friday arrived we got an automated phone call from Bell stating they were now coming on the following Tuesday. Unfortunately they still cut off our phone service on Friday night. I spent Saturday morning trying to figure out had happened, once I figured it out I called Teksavvy to get them to fix the problem. My first call was dropped after spending 30 minutes in the queue. My second attempt I opted for a call back instead of waiting on the line. I received a call back from a tech about 50 minutes later. I explained the Bell mixup to the tech and he confirmed. He told me he was going to find out what they could do and put me on hold. After 5 minutes my call was dropped. I waiting another 20 minutes for a call back from the tech, it didn't happen. My third attempt I received a call back from another tech after about 45 minutes. I had to go through the entire explanation again, however this tech didn't seem to understand and kept asking me to unplug the modem and plug it back in. After 5 minutes of arguing, yes arguing, he finally realised what I was say and confirmed. He too put me on hold to find out what they can do. When he returned he apologised and said sorry you'll just have to wait for the Bell tech to come on the following Tuesday. I pushed back and asked him to advocate for me with Bell and get them to send someone that day. He told me he couldn't but that he can put me through to someone in customer support who might be able to. Instead of patching me through directly I was put back on a queue for another 40 minutes. Suffice it to say I was quite frustrated when I finally talked to customer support. After explaining the situation yet again, I was told there was nothing they could do for me, not even attempting a call to Bell to explain that they were about to lose a customer. I asked them to put me through to their retention department because I wanted to cancel. No queue this time, but on hold for 10 minutes. When the retention guy got on the phone he asked me what I wanted. I told him to cancel my account. He then asked me if there was a problem....I was stunned that there was no communication at all between any of the people I spoke to. I told him yes there was a problem and gave him the cole notes. He put me on hold and came back with a cancellation number, as soon as he was done reading that to me, the call dropped. While waiting to speak to someone, I researched alternate ISP's in my area, I found one called Start.ca, I called them and had someone on the phone withing 15 seconds. I was able to setup an internet plan which was better than I was getting with Teksavvy for the same price, and it was over cable, and not the aweful dsl infrastructure in my area. It's too early to review Start, but I can say that a good customer service experience is worth more to me than the service itself. Wake up Teksavvy, you're falling behind, way way behind. read more

So, since moving into our current place, we have had 4 years of relatively seemless service from Teksavvy. Calls have always been handled fairly quickly and when signing up for the service or getting an upgrade to our service the techs on the phone are delightful and even stick with you through the whole process with followup calls. It's been pretty good so far. Now for the disappointment. We were on Cable previously, as that was all that was offered in our condo from Teksavvy. Bell and Rogers can't touch their prices, so we accepted that their cable option was the best way for us to go. Recently the infrastructure in our building was updated and Teksavvy started offering DSL. For the same price, we could jump from 30mbs to 50mbs! What a deal! I thought... So no complaints about the service itself. For wired connections (TV, Playstation, 1 PC) the speeds are great. The problem is, the modem/router they supply is utter garbage. While the speed coming in is confirmed to be 50mbs, the speed over wifi never tops 12-13mbs. This makes streaming video a pain, some websites (including Teksavvy's own) refuse to load because they don't respond fast enough for most browsers! I read somewhere that this modem is a condition of their wholesale rates which Bell requires Teksavvy to sell... I guess it's supposed to frustrate you enough to just concede and go with the big guys? I won't be doing that, but I'll be hooking up my old router and bypassing the wireless function of the Teksavvy Modem. Overall customer service 4/5 Overall internet speeds 4/5 Overall equipment rating 2/5 read more

Teksavvy is getting worst. I've been with teksavvy since 2012. The speed was fine until March 2016, since then I've been getting a lot of small service interruptions and unstable speed connection. During peak hours, I'm looking at 2 mbps to 20 mbps (on a 25 mbps package). One thing that I don't like about Teksavvy is their modem purchase. That can cut out all the saving. The first modem I brought from Teksavvy can only support upto 18mbps. I upgraded my speed to 25mbps, so I brought another modem from them and it can support upto 150 mbps. Now I want to upgrade to 100 mbps package, their Rep told me that I'll need to purchase a new modem from them. WTF? If my current modem can support up to 150 mbps why would I need another one. (that's another $180). They're really savvy of making money by keep selling you modems. read more

the customer service is super delayed, i waited for almost three hours. today and yesterday. i try to avoid the high volume time, still nobody pick up the phone. i called the business department twice, the people there knows tat i am not for business plan, is there only one employee in the customer service????? The waiting time start from apox 30 mins to 4o mins since i had de called connected, doesn't there system count the numbers down?? read more

I have been a customer of TekSavvy for two years. I also recommended TekSavvy to family members and friends and several have since become customers. All report they are satisfied with the service once connected. There are things you should know before getting internet service from a re-seller. TekSavvy, like many re-sellers, are private companies. Major telecom providers (like Bell, Rogers, Videotron, etc.) consider re-sellers as challenges to their profit margins. They cooperate, to the extent they must per regulations set by the CRTC. Installation issues are not uncommon especially when cooperation is required between Telco, re-seller and end user. The telco would much rather have the exclusive servicing contracts with the customer to maximize profits while controlling bandwidth and profitable surcharges. Re-sellers offer much more competitive offerings with bulk purchasing and even reduced their prices in December 2016 as the CRTC ruled that Telco's were charging too much for "the last mile" which connects to the customer's house (the part that remains with Telco when you sign-up with a re-seller). In Canada, we pay way too much for internet access and it is thanks to efforts such as TekSavvy and other re-sellers that prices and quality are improving - slowly. TekSavvy does have issues. Its customer service access is horrible. Many report very long wait times to reach an agent (hour long) - I personally have witnessed such long delays (this is not a "temporary" busy period as the company would have you believe). Their quality control has deteriorated: their website advertises overage charges of $0.25/GB but their confirmation email sent to new customers state it is $0.50/GB. [Quote from their website: Overage on all packages that are not unlimited will be charged at $0.25/GB to a maximum of $50/month.] These advertised price differences should simply not happen. The installation process, the critical moment where the relationship between customer and re-seller is established, is in shambles. No follow-up calls, no explanations... they make an assumption that installation will go as planned and it rarely does (with the 3 installations I supervised for my family members, there were issues with all 3 installations). Only once you are successfully on the network does it get to be easy sailing. This is a huge missed opportunity from re-sellers to solidify the relationship. Fair expectations when dealing with TekSavvy: - Better prices than what you would pay for Telco or your cable company - Little to no issues once service is installed - Continued representation at CRTC for competitive pricing and regulations - Installation issues - weakest point in the setup process - Severe wait times when attempting to reach a customer service representative Yes, it is worthwhile to get your internet service from a re-seller but do expect installation issues. You will benefit from lower prices as well as ensure a healthier competition in the marketplace for all Canadians to enjoy. I do continue to recommend TekSavvy but know what to expect. read more

We experienced the worst customer service with TekSavvy - internet down for a full 12 DAYS. They did very little to help us get it back in a timely manner. My husband and I both work from home so we spend 2 weeks driving to friends and family's houses to use their internet, not to mention we both used all of our allotted cell phone data in that time. In total, we spent an extra $70 because of this incompetence. Now Teksavvy refuses to compensate us for this. Maybe switching to the "big guys" is worth it because I see no difference - just another money-hungry company who doesn't care about their customers. read more

bunch of spoiled brats - they lie - told me they would call, then never did - 'rob' was to call me [twice he was todl] and did not - then i was told no person would take my call - and all this in 1st week !!!! they all think they are doing a favour by taking $ - then deciding maybe to provide a service ? and here i am a disabled person - never deal w/ these clows unless u like throeing your $ away ! horrible company and horrible people !!! left them - they are nothing but carpetbaggers read more

F. Teksavvy.Called 5 times once waited over 30 minutes.(I give it 0 stars but there is no 0)

Very slow internet connection in Innisfil, Ontario. Yes, I 'm not in hi speed plan but open 2 links for 1 minute is too long !

Used to be great and reliable 3 years ago when I signed up. Now it slows down considerably on weekends and sometimes on weeknights. I'll be switching to another provider because it would be nice to be able to watch movies without interruption on my days off. Recently my internet went down and every time I called I was hold for 40 minutes or longer. It's been almost a week now and still no internet service. Go with another provider if you have an option. read more

I was happy to find Teksavvy to replace the big telco, but I keep getting very very very poor customer service. 1. Called into CS and used the call back service - no one called back 2. Order the new modem and paid for shipping - incorrect address was used, then I was told by CSR that I should go to Canada post (approx. 35 mins away from my home) to pick it up, if not I have to wait 15 days for Canada Post to return then they will re-ship. 3. I've asked for a CSR manager to call me back and no one has done that to date. I find that I get lip-service with promises (fake ones) then there is no follow through. I'm very very disappointed and I've been with Teksavvy for almost 10 years and would much rather give my business to a local and smaller company as oppose to largest ones such as Bell and Telus. It feels as if Teksavvy don't value my business, so I'm planning to move! read more

Horrible customer service. The wait time is always over an hour and they don't even read of your service requests that u enter online. I wish I could give a zero star rating. read more

STAY AWAY! I am not one to write reviews normally but I am so fed up with TekSavvy that I need to speak out. Months and months of crappy internet connection, and it is almost impossible to get anyone on the phone to help you unless you wait 3+ hours on hold. They keep saying they have added 100 new agents so they now have minimal wait time but that is a lie. I called this morning and waiting for 3 hours, and the message still said over a 2 hour wait. I 100% regret ever signing up with this company. However much I wanted to avoid big companies like Rogers and Bell, at least they have respectable customer service. read more

Teksavvy is the company from hell. I would highly recommend everyone to RUN far from them. Like other reviewers have indicated, they failed to set up my inernet service in the indicated time period, and kept extending the time required to resolve it. I was told they would call me when the service was running, but after waiing several das with no call, I called hem, only to find that more information was needed as of 2 days previous, but they didn't have time to call me to request it. So more time was lost. After two rounds of trouble shooting and Rogers insisting that the cable line was functioning, I got fed up and a customer service representative agreed to provide me with a full refund. On terms of a full refund, I agreed to cancel and look for anoher provider. A few hours later I received a telephone message indicating that they could not provide me with a refund, and a manager would call me to discuss it. A manager did not call me. Unbelievable. So I called them back - he apologized and indicated that the case was escalated and it should be resolved soon. I gave them anoher 48 hours, as agreed, but when I still had no service, I called back again. They then informed me that indeed the service was cancelled 2 days ago. So now I have no service and only a partial refund. They tricked me ino cancelling based on the belief that I would get a full refund. Then they changed their minds but did not give me the opporunity to reverse the cancellation. Despite admitting to multiple errors on their part, they ademently refused to give me the full refund that was agreed to when I cancelled. I'm left to start from scratch looking for inernet service to support my home business. These guys are just as cut throat and unscrupulous as all the others. read more

I don't agree with you guys, I switch from Rogers to Teksavvy, just for a month, I regret to not have more information about it. I just used a month and the line drop off, cannot get the speed back to before. I have contact the tech line for two weeks nobody answer or call me, I have no way to get help but call the customer service pretend that I am a new customer at least get my problem solve. They contact me and said that I ill get charge for $99.00 if I want a Tech. to see my line, I talk to couple friends what a coincidence they all use Teksavvy and have the same problem and have paid out $100 also but problem didn't got solve. They have to figure out the problem by themselves, they are tired to deal with it, so they switch to other provide. I am thinking of switching provider also if they cannot solve my problem. Any sugestion? read more

Been with Teksavvy about 4 years now. When they originally appeared it was really for teksavvy folks. Limited but great support, by geeks for geeks. Now its a total pile of steaming nonsense. Totally inept support staff, who actually sound like there are on a bad VOIP line. Offered me /29 6 static IP's with NO staff who knew how it was configured, robbed me blind after that for 8 months for a service they didn't provide. read more

Terrible company, terrible service! I can go on for days about the hassle they gave me, the dates my services were suppose to work and DIDN'T. The HOURS on hold waiting for tech support, the cell phone bill I got for all the hours on hold for their techsupport, on and on. They took no responsibility, only blamed Bell each time something went wrong (I have a contract with techSavy NOT bell....) Terrible! I wish I had never made the switch to TechSavy, I would pay the extra couple of dollars to stay with Bell and Rogers. read more

I live in a condo in Scarborough area and was with Rogers for over 20 years. Decided to switch over because Rogers was getting too expensive compared to the service TekSavvy was offering. I was on the Rogers Express package which was around $50/month which gave me up to 80GBs of monthly usage and around 18M for download. Vs. TekSavvy Express cable 18 around $40, which has a monthly usage for 300GBs and same download speed. The switch over was quick and painless. As long as you are with Rogers, there shouldn't be any service delays. I signed up for TekSavvy online. Purchased one of the modem they offered which cost me $99, shipping around $10, activation fee around $65 plus a discount which came to around 40 and the service charge. It wasn't too bad cost me around $200 and some change, taxes and everything. I called Rogers to cancel in a month advanced. Signed up with TekSavvy the same day I cancelled Rogers. When my month notice was up, I plugged in my modem BAM it worked. Although I did call in to TekSavvy to see if they can connect my service earlier but because techniqually I was still with Rogers at the time, they advised me it's better to avoid that Rogers might charge me for early cancellation fee. So I sort of paid for Teksavvy up front when I signed up. Waited for my month was up with Rogers than just switched over. Besides that there were no service disruptions at all. It's been working for 4 days so far. No service technician needed to be at my place. The switch over was quick, easy and efficient. Speed was as good as Rogers. read more

I thought Bell and Rogers had bad service, but Teksavvy really takes it to the next level of bad. I have never spent more time on hold waiting for CS or tech support. I've been transferred to the wrong departments, hung up on. Really just bad bad service. I really though nothing could be worse then the big guys but I was so so wrong. It gets much worse. By the time I got off hold with Teksavvy just to cancel my account I had already had a new account with rogers and my wife was back with the modem and it was up and running. How is that even possible? read more

I had a difficult time with Teksavvy with their phone service. My email confirmation advised to me to be at home available for the technician to come inside to address internal wiring issues. So, I waited the whole day on October 10, 2012 and nobody knocked on my door or rang the door bell. I had no dial on any of 4 phones in the house. However, with a cell phone I was able to call the assigned number which just rang and rang. I called Teksavvy numerous times that evening without reaching anybody. The next day I finally reached somebody and was told to go test the jack on the outside Bell box since it appeared that Bell had done their outside work. They told me that Bell does not enter anybody's house to check any internal wiring which contradicts their own email confirmation. They advised me to get an electrician to address internal wiring which cost additional money and time. So, I cancelled them instead and went back to Rogers instead of waiting who knows how long and how costly it would be to finally get their phone service working in my house. They told me they would not refund any money paid which include the 1st month of service because as they put it, the service was reaching my house. I got no phone service whatsoever and they want to keep my money anyway. What a ripoff for an incomplete setup! read more

I wish I could give negative stars... I called Tek Savvy to install cable internet service in my house. I set up the account online and pre-paid $219 for the service, installation and modem. I never received any payment confirmation or indication my account had been processed, so I called in. I was told no one contacted me because they were looking to see if my area was serviceable. I was assured it was, and that I would be receiving confirmation as to when a technician will come by to install. Literally the next day, I get a call from Tek Savvy stating that my area was, in fact, NOT serviceable for cable internet, and that my only option was DSL, and since I didn't have a house phone line, it was an extra $15 a month. Needless to say, I was not interested in this and proceeded to cancel my account. I asked how my refund would be handled, and I was was told it would come back to me the same way I sent it in, via email. I was told to expect it in my account within 2 days. 3 days passed and the money never came. I called in to inquire about the status of my refund, and I was told that they only issue refunds via cheque, and the cheques only get written on Fridays. I have to wait 2 weeks for a refund of service that I never even received. I AM SO PISSED. This has been the worst experience of my entire life. I was so looking forward to having Tek Savvy service, so this whole experience has been disappointing at best. I am embarrassed for them. It's service and BS like this that send people to Rogers and Bell. Shame on you Tek Savvy. read more

Wow! Teksavvy what happened? You used to be good and now I'm losing self respect for myself by continuing to do business with you! the customer service has gotten horrible in the last couple of months, maybe because of the growth of the company? who knows? in the last couple of months I moved and it seems like a constant money grab from them - $50 to move then another $50 to change it to a dry loop line (because I have no home phone line) and then my bill goes up extra $11 a month for the dry loop line! The money aside, it was the way they handled everything. The day the internet was supposed to be hooked up was on a Monday and the window the tech was arriving was between 8am and 5pm!!!!! WTF a 9 hour window!!! I have better things to do. The worst of it was, he never showed! I called at 4:45pm and asked if he was coming and I was told they changed the date to Wednesday. When I asked why teksavvy didn't let me know - the reply was "we sent you an email"! Come on people!!!! you're coming to hook up my internet - simple common sense here!!! All in all, it's unbelievable that this company expects to stay in business treating their customers the way they do - I have talked to teksavvy several times over the last couple of months and I have been constantly let down by their customer service and policies, even talking to management has left a bad taste in my mouth. Boooooooooo teksavvy!!!!! read more

I was looking forward to experiencing my new Teksavvy cable 20 lite internet service. I took the precaution of scheduling 25 days forward to switch over, to ensure that I would have a seamless experience with the disconnect from my current provider. After paying in full and receiving my new modem, I was informed that there was an issue related to a "rejected cable order" presumably from the cable provider. After spending 40 minutes on hold and a further 10 in discussion; the problem, (which certainly should never have required my attention) was finally resolved. Ten days later (one day before my connect) I contacted Customer Service to confirm the date and was informed that the connect could not be made for another 5 days. My impression was that they had not even scheduled the event and were hastily doing their best to make even that date work. My old provider was scheduled to terminate on the original date and I would be left without internet or phone service for the duration. Well I just freaked and fearing a life with this level of service I simply cancelled the whole process. I might have forgiven them a few hiccups but not even to communicate a scheduling issue with such a wide window of opportunity is inexcusable. Fortunately my current provider was willing to continue my service and also upgrade it with no interruption, and all after mere minutes on hold. That's not to say that they are saints either... just do beware the devil you don't know. Just got my cancellation # (whoohoo) not a clue of what to do with my modem however. read more

Thank you for looking and realizing that there is indeed a problem, but you offered no real solution and that's the problem with Teksavvy. When things are good, they're real good. But when things turn bad, which is about every 8-12 months in my 9 years as a client, all the good gets erased. My modem IS connecting BUT it disconnects/reconnects because of error on the line. When it connects, it does so at a significantly lower rate (about 1/3 or 1/2 of what I pay for). Now I didn't move the house, or change the wiring, and the modem is new (from the last time I had an issue) and it worked great the day before the problem started. So what could be the cause of the problem that Teksavvy religiously refuses to see or blame? Could it be the big blue elephant in the room? YES, it's probably BELL since we had a bit of hail around the time the problem started. Now if I say this, Teksavvy will inform me that if Bell comes over and can't find the problem, they will bill me for the service call. I've had Bell come over a few times and they're quick at mentioning the internet service is NOT FROM THEM, and the DSL modem IS NOT THEIR EQUIPMENT, and no problem is usually found. I've had enough of swapping out modems at my cost, paying for less than I should be getting, and being my own Teksavvy technician. There was a time when third-party providers like Teksavvy could provide better option at a lower price, but these days are gone. I'm switching to a cable provider that guaranties their speed, owns the equipment, and can step in and solve the problem when they arise. read more

I was with Bell Internet/home phone for 10+ years and decided I wanted more bandwidth and would drop the home phone. Seemed like a good idea at the time. Saw a lot of ad's for TekSavvy at local Windsor Spitfire games and liked the idea they were nearby (Chatham) and that tech support was easy to get to and understand over the phone vs. Bell. I can only get DSL on my Street. First day of the install - they told me they would be out to the house, instead Bell was dispatched to install dry loop. Waited all day ofcourse and found out that they wanted me to do the installation, they weren't coming out. Not what they told me; asked several times. Bell installed the dry loop and they I called them to walk thru the installation procedure. The Tech on the phone could not figure out how to configure the modem that I bought from them, thinking I would have less issues if I bought their modem. 3 hours of resetting the thing and nothing, so I gave up on the Tech. He could not get the menu to configure to the modem to come up on the screen. Called back the next night and the next Tech told me to type the password and not just press enter and the menu will come up. WOW, I said "your other Tech should know that right? followed with a "I'm sorry Sir, not sure why he wouldn't know that". 15 minutes later, everything is configured and working properly and he also helped me install my new WIFI router. All was well. Everything after that was blur of bad experiences. Day 1 was Nov 18th - connected on Nov 19th and today is Jan 7th. 1. Internet was disconnected for two days - lots of on hold time with TekSavvy. They sent Bell, we think Bell turned my phone line back on. Had a hold bunch of calls because Bell didn't cancel stuff even after 30 days notice. Whole different story there. Had to wait all day at home for that. 2. My internet speed has been really bad. 2Mpbs or less. I always had 5+ mpbs with Bell and had been with them for 10 years. First house on the street to get DSL. 3. They have sent Bell out twice since. Last time, Bell guy ran a test and found I was getting 6 mpbs to the house, no problem. Still only getting 2 in the house. Bell hasn't sent me the box to return their modem, which I tried and got almost 3mpbs. 4. Teksavvy says their modem only gets partial sync - they won't send me another modem to compare it against unless I pay them for the 2nd modem and the shipping. I keep reopening the ticket and they keep closing it. 5. I have spent a lot of time on hold and they crank the satellite radio that I can't keep the phone on speaker phone without it blasting the house, even with the volume down. Its so annoying. 6. Would like to switch ISP's to someone else but I won't get my $ back on this modem that is probably the culprit and they weren't that much cheaper than bell other than they gave more bandwidth and I still don't know how to use their free email accounts (only get 3). Had to convert all my old sympatico email accounts to outlook.com which I don't care for as its a little too public for my liking. 7. Sad part - I work in IT Management and deal directly with a large IT company that configures huge networks including mine all over South Western Ontario. They have no idea what "partial sync" means either. read more

YOU KNOW WHAT!!! THEIR INSTALLATION PROGRESS IS SOOOO SLOW. 1 month my friend and still wait!!!!!! First they told me that I need to wait for 1 week first week: they said their technician already come, but I've already took a day off and not even a single knock or single call from them. second week: they call their technician said they don't bring installation for dry loop (altough I already PAY FOR DRYLOOP!!!!! wtf) third week: they call that other technician from other company (Bell) can not come and my activation date must be delayed more than 1 week... 4th week and on... still wait but i'm already tired to take another day off... You know, I just speechless about this company, the deal is good, but really?? the installation service was the worst. Bell even offer me to install their line 2 days after i try to use their service AND EVEN IN WEEKEND AND DO NOT NEED TO TAKE A DAY OFF!!!! how great is that???!!!!! read more

I ordered on-line and left for the States right after. I indicated that I wanted service August 1, at the earliest because I was not moving to my new place until then. I just checked my e-mail and they sent me the modem! I chatted on-line with a TS rep and told her that Canada Post was indicating that they were sending the modem back on the 23rd. I will not be back until the 1st. "Sorry, we cannot hold your modem" Then I want a refund, I replied. They wanted to charge me a $25 "restocking" fee. (Why are these "restocking" fees even legal?) They said that they could resend, but that I would have to pay $10 for shipping (I already paid $10 for shipping). I refused to pay it again. I'll get a refund when they get the modem, now I will fight for my $25, it's the principle. Will try to secure it through a complaint with the Ministry of Consumer Services. Not sure how effective that will be, new to Canada. But this is appalling. read more

I'm giving TekSavvy a 1* for the simple fact that after more than a week of waiting around, out of pocket $224.81 I'm still receiving zero phone or internet service. Why, because TekSavvy doesn't provide the installation service. They are at the mercy of Bell and Rogers technicians who may or may not chose to show up. For phone hook up you get to wait between 8:00 am - 5:00 pm for the tech to show up. I got two no shows and now I've booked a third appointment where I get to wait and find out if anyone shows up. For internet it is even better. A Rogers tech shows up and takes a look at your home. If he knows how to hook it up great, but in my case he couldn't figure out how to get the connection into the house. So after 10 minutes of fumbling around and investigating he walked away. With both instances my only recourse is to call TekSavvy and they book you another appointment. I would love to improve my review of TekSavvy but that won't happen until I get to use their services. read more

TekSavvy is only good when everything is working fine. Once you have a problem it is a frustrating process to get it fixed. I have been with them for 3 years and the answer to almost 80% of my problems has been It is a vendor issue (being Rogre's) and they cannot do anything about it. I guess that's the customer service you get for their MAYBE cheap service ! In the most recent and most frustrating incident, we realized Our internet connection has stopped working suddenly when we got back home from work. After numerous calls to customer service and tech support (20 mins wait each time) they said our modem is old and had to be replaced (of course they said they are giving us a good deal on modem !). Pay attention that they didn't send any notification about this outage since as they put it : " its a vendor issue and they cannot know ahead of time !!!" So we waited about a week to get the modem since long weekend was right in the middle of this mess (they only send modem via mail, no way to go and pick it up !). Once we got our modem and hooked it up internet still not working ! we called and they said it should work once you replace the modem and they don't know what the problem is so they have to schedule for a Roger's guy to come and check it. Well this has resulted in 8 days of service interruption so far and still counting... Looks like modem was not a problem to start with ! I know all service providers have issues but the fact that TekSavvy does not take responsibility for almost anything makes them like a transparent layer between me and Rogers. Maybe i finally give couple of bucks more and switch to Rogers and save me some headache ! read more

Teksavvy was supposed to send a technician to my house to activate and configure my cable internet on Friday Nov 7, 2014 between 8AM-noon. I took the day off to wait for the technician...and no one showed up. Frustrated, shortly after the noon deadline, I immediately called Teksavvy and spoke to an agent named Kaleena, who said the best they can do is send an email to Shaw and wait for a response within 24-48 hours, and was willing to give me 50% off next month's bill. This was absolutely a joke, as I took an entire day off to wait for this, and 50% off the bill for a month is nothing compared to my entire day's pay. I asked if a tech could come in over the weekend, as I work all day every weekdays, and I simply CANNOT take another weekday off this month. I was denied. Over the next couple of days I called and demanded a full refund, speaking to numerous Teksavvy agents. I spoke to an agent named Kyle, who said that Teksavvy is only responsible up until the "demarc zone", as he said, which to my understanding, was the Shaw box on the outside of my house, and that my interior cabling was my responsibility to correct. This was ridiculous for me to hear, as he's saying that the tech just simply connects the cable outside the house and goes on his merry way without checking if the internet actually works in our house?! What a freaking joke. Is this the kind of service Teksavvy gives to its customers? On Tuesday Nov 11th, STILL no communication/updates from Teksavvy after more than 48 hours since I reported no show from the technician, I'm simply not interested in doing business with a company with this kind of non-existent service. After calling at least 7 times over the past week, I finally was able to cancel and give a full refund which I requested each and every time I called. Long story short, Teksavvy wasted my entire day of Nov 7th and corresponding day's pay, hours of my time on the phone, and my trust in the company for failing to meet any of your promises. I have learned my lesson: I will never be a customer of a company who simply resell internet services. Teksavvy is at the mercy of companies who actually owns and maintains the network infrastructure (Eg. Shaw, Telus...). Shame on Teksavvy. Avoid my headache and nightmare with Teksavvy: stick with the big boys who actually created the infrastructure. It's worth the extra cost. read more