First of all they could act MORE LIKE A CREDIT UNION & less like a BANK!! This is what they are basically & I have the evidence to prove it. I had my share account with them, which every Credit Union requires. They normally cost $5.00 to open the "share" / savings account. But, and I used to work at the second largest Credit Union in the world, the SECU, behind the Naval Credit Union, HAVE I EVER HEARD of them EVER taking that $5.00 out of the share account & moving it to the " Share Draft" account, along with any interest ( .38 cents ), & then TAKING, or STEALING THAT MONEY DUE TO what THEY CALL "INACTIVITY"!!! I am going to plaster these CROOKS ALL OVER SOCIAL MEDIA & EVERY OTHER PLACE I can!! I mean the least they could have done was sent me correspondence letting me know what was going to happen before it actually did & then I could have closed out my "INACTIVE" account & gotten MY MONEY back!!! THIS ORGANISATION ARE NOTHING BUT CRIMINALS!!! read more

Great bank with welcoming employees, ready to assist you with all your needs! We just love them!!

This has been the worse credit union to deal with by far... we opened a car loan with Telco, they were very adamant that they didn't want us manually making car payments. The demanded automatic draft, and we have no access to the loan account via the website so we couldn't cancel automatic payments nor pay any extra on the loan. In January the car was totaled, and we DID take the Gap coverage so we assumed they'd do their part... in February we found that they had not even processed the gap, and we still owed for the car.. it took way more phone calls than it should have to even get the process started on gap, and after they drug their feet for another month they now want me to pay the interest the loan accrued over the past 2 months where THEY were the ones the whole thing has been waiting on. Never deal with them.. they have been a huge headache and a big waste of time. read more

No Customer CARE, I have been trying to get help with my savings options for over a month and can't get a real person to answer the phone OR email. I guess my money doesn't matter to Telco staff. I thought dealing with a small branch MIGHT get me more hands on help. What a joke. I guess I will have to look into online banking. read more