I have been at Mt Airy Gardens for several months. I absolutely love the staff. The nursing care is…read morethe best nursing care that I've had in Cincinnati. The therapy department did really good getting me up and around!! Karrie the Administrator and Karen the Director of Nursing are absolutely AMAZING advocates!

We moved my 87 year old father into the Newtown facility a few weeks ago. Everyone that works there…read morewas helpful and understanding. I have not seen my father this relaxed in a year. The small setting makes him comfortable to walk out of his room and sit in the living room or patio and read the paper for an hour. In the past year he didn't want to leave his room for fear of getting lost. A few days ago I walked in to see my dad chatting away with Sam, a young aid, about Xavier University. Everyone working there is calm, loving and very understanding to the residents.

This is an experience from one of our families. "Mom first moved into an Assisted Living facility…read morein 2003 after her second husband passed away. Angels has been her fourth ALF as we moved mom from Indiana to Ohio and closer to Pinky. I just wanted you to know that Angels Care has been most definitely the BEST of the four places. Your aides and nurses are caring, conscientious, kind and dedicated to all the residents-the same qualities as their leaders, you two! So this is just an extra "Thank You" at this sad time of mom's passing.  I got chills when Pinky told me a couple of the aides were crying when they peeked in to see mom for the last time." -- Family of Jean M.

Symphony wants docile patients. If your loved one is ultra-docile and you like them that way,…read moreyou'll do okay. Six months mine there eroded my hubby's poor self esteem and increased his anxiety. My husband started out fairly docile. A nurse (who documented this in her nursing notes) came into his room at night while he was sleeping to clean between his toes! When this toe-cleaning woke him up, he only yelled at her to get the hell out of his room! An Alzheimer's resident climbed into his bed with him and wouldn't get out of the bed. My husband only told him he had to leave! Alzheimer's patients often wandered in and out of his room. His so-called "apartment" was never truly private. We had to teach aides to knock so they wouldn't come upon me lying on his bed with him (clothed) having hugs. My husband - whose memory problems come from traumatic brain injuries, not Alzheimer's - started out so docile, staff was able to put dead hearing aids in his ears and he did not complain, although the devices blocked what hearing he does have. He would later pull them out. Workers kept putting the hearing aids back in without asking if the things worked. Staff was creating an adversarial relationship with an impaired person, making him feel like a sack of potatoes. He acted out - screaming a lot when he had to wait for his (delicious) food. Then he began to fall a lot. Finally Southview Hospital admitted him for a UTI and sepsis. Did Symphony say, "We're sorry - this was bad behavior related to UTI." No. Staff continued putting his dead hearing aids in and he kept ripping them out. As he got more frustrated, they asked me what they should. I said the obvious: "Ask him???" From the beginning I was told, "Our people have been trained to work with the dementia population. They won't have any trouble." (I later learned they sometimes hire workers off the street.) The Patients Bill of Rights (a federal document), created so the individual won't feel bullied or violated, says a patient can refuse care. Workers are then supposed to go away and come back. With good care, an aide says, "May I pull this down? Is it okay for me to wipe you?" Hubby never knew if his caregiver would be a bully or someone who treated him like his knew his own name, so he just hated all of them - and felt hated. Then he stopped getting along with even the good ones. One aide persisted and persisted in changing him. He protested. She "ignored" him (her words). He protested. She persisted. He hit her. She kept chatting with him and later told others she had no need for medical care. But when the Director of Nursing learned she'd been "assaulted," Symphony brought in the police and filed a police report. They tried to stop me from learning the details of what had occurred, as if hubby had arbitrarily and spontaneously assaulted this aide. The police report, which I later got, showed, in her handwriting, this occurred after he made it clear he did not want care and she "ignored" his repeated protests. During a care conference, I suggested the hearing aid issue may have contributed to what happened. The administrator roared, "His hearing aids had nothing to do with him 'punching' (the aide)!" They put him on a psychotropic drug. He could barely see his own feet or string together a paragraph, but he wasn't yelling or screaming! I got him off the drug when I could. I want him human and real. I want him to be able to think. When I asked the Director of Nursing to have aides speak to him more respectfully ("May I...") or to help him brush his teeth daily, I was informed that it's difficult to get aides to do something if you're not watching them. End of discussion. Hubby was hauled off to the ER repeatedly for behaviors. Several Southview ER professionals said Symphony had a pattern of "dumping" dementia patients on the ER for dementia behaviors because they didn't know how to deal with dementia patients. One day after I left my purse in hubby's room, a nurse brought me my wallet - keys and credit cards etc in it. An Alzheimer's resident was found with it. No one ever asked me if I wanted to file a police report. Since Symphony is only an assisted living facility, it is not listed at the Medicare.gov website, where ratings are assigned to Medicare eligible facilities. There is no outside agency monitoring the treatment of this fragile population. The website implies that they have religious services on Sundays. Symphony does not have any kind of religious services on Sundays. About the bill: the law says I have a right to know what I'm paying for. I tried to get an answer about this after they jacked up my bill by $1,200 per month after hubby "assaulted" the aide. They sent me generic information that didn't answer my question. After repeated attempts at clarifying where my money had gone, I gave up. Symphony makes up rules on what they have to do.

I cannot say enough great things about this wonderful community! During this Covid thing, our…read morefamily had an emergency where mom had to have a life or death surgery and that left my poor dad alone with his battle of dementia. We looked at several communities at a quick pace and found this remarkable community. They made everything very easy from the virtual tour, quick move in procedure and very honest with all the questions that we had! Heather the Executive Director is spot on and Carrie listened to all our concerns and addressed our stresses to put us at ease! Dad is doing so well and mom is getting the rest that she needs, so this is a perfect fit for us! Dad really loves the food and all the activities~ he can't wait to go fishing when they are allowed to do so. We visit regularly via FaceTime, it brings me to tears to see him so happy! God bless the loving staff and for making a difference in our lives.

I would NOT recommend this facility!!! My dad was there for several years and died infested with…read morescabies. It was passed on to my 85 year old mom and the facility denied any wrong doing. We filed a notice with the state. We spoke to another resident's family a few months after my dad died and their family members had also contracted scabies. The staff who took care of my dad in the back was absolutely wonderful. Can't say enough good things about them. The management is another story.

My brother is a resident at Artis. He has severe dementia and is very happy there. The nurses and…read moreassistants have always been kind and very considerate of each person. I would highly recommend having your loved one live at Artis.

So far so good, my mother has been there a week, and they have been very nice and helpful. The…read moreplace is very clean and homey we moved her there from the Atlantis, where she received terrible care, and could not even get out of bed now she is doing so much better with the care that they've given her, they are shortstaffed like every other place, but the energy they put into their work, makes up for it. ,

We have been bringing our children here for almost three years and absolutely love it. Dr. Peck…read morelistens to every single concern that we have and is extremely thorough, personable, and great with kids. The availability is excellent as well- we are always able to get in for same day sick visits. And there is even an on call doctor in case of emergencies after hours. I provide Dr. Peck and Liberty Sharonville Pediatrics the highest possible recommendation to all of the parents that I know.

I don't recommend this pediatrician office if you want to be the judge of what's best for your…read morechildren. One of the doctors at this establishment has 0% trust in a parents judgment or decisions for their kids whenever they are the ones with them 24/7. We were asked to find another office for our kids because we didn't want to do things exactly as recommended by this certain doctor. Which was fine because we were leaving their practice anyway because of obvious differences. She was so rude to us & I don't understand this type of behavior or thinking that parents don't know what's best for their children. If you want to be in charge of your kids health, don't go here.

ASAP has a wonderful staff and does a great job of setting up their clientele/patients for success…read morein the future without creating a stressful or pressured environment. Donna-Lyn was my individual counselor and she is the best therapist I've ever had by far and did a great job getting to the core of my substance abuse issues. I really didn't think sobriety could be possible and ASAP is the place to go if you're a young adult or adolescence, my younger brother was in the teen program and I suggested if you're looking to get sober without feeling like you're in "rehab" this is the place to go. Very positive environment, 10/10.

We are very grateful for ASAP. We feel like we have our teen son back. The program is effective and…read morethe staff are excellent. They know how to connect with the teens. I believe my son benefited from finding community and connecting with the other teens in the program who have similar addiction struggles.

Nautia is lovely. I love all the pink in her studio. Very relaxing, great experience! she explained…read moreeverything as she went through my treatment made me feel totally comfortable!