I'm really frustrated with this place. My nephew is a patient there and every time I call I'm on…read morehold forever. I stay in Atlanta and I tell them that every time. I get so upset because I don't get to see him so at less I should be able to call. They are very unprofessional, if I could I would definitely get him out of there.

From the owner: Heartland Health Care Centers skilled nursing and rehabilitation centers offer post-acute services…read morefor those transitioning from hospital to home. This specialized quality care helps shorten or eliminate hospital stays, laying the groundwork for a successful discharge. Some of these services include: high-intensity physical, occupational and speech therapies, cardiac recovery, stroke and other neurological recovery care, skin and complex wound care, I.V. services, diabetes management, oncology care, and orthopedic and joint replacement recovery. With individualized programs and a variety of post-acute services Heartland offers rehab hospital caliber health care options to meet the unique needs of patients and ensure that they receive outcomes-oriented care that will speed their recovery and their return home.

Took good care of my Mother and rehabbed her nicely Would…read moreloved to have had a longer stay but insurance companies run the world now

My parents moved into Maple Knoll in Nov. 2024. When my dad passed in August 2025, we had to move…read moremy mom out because they had no openings in assisted care or in their memory unit. After moving my mom out, Maple Knoll owed us a consider amount of money back for the deposit my parents made. But, we have heard nothing from them for months. It is very frustrating.

My family's experience with Hillebrand was phenomenal. There is such a stigma associated with the…read morewords "nursing home" but this facility works very hard to create a culture of change, kindness and positivity. You can tell that they are different from the moment you walk through the door. We knew that our mom/grandmother was being cared for and treated with dignity. From her admission, nursing care, to discharge, each member of the staff gave us guidance and advice in an area we don't have much prior experience. We are eternally grateful for the care she received, and wouldn't consider any other facility on the west side for nursing or rehab!

From the owner: Let Hillebrand Nursing & Rehabilitation Center help your loved one maintain a high quality of life…read more This reputable senior care facility in Cincinnati, OH, is staffed with trained specialists who will create customized plans for your loved one. Whether your family member needs rehabilitation or long-term care, you can trust the Hillebrand team to help your loved one stay happy, healthy, and safe. Whether your loved one needs a short rehabilitation stay or 24/7 nursing services, their medical team specializes in a wide variety of resident-directed services, including: * Therapy: Physical, occupational, speech-language, and outpatient services available. * Memory care: Specialized care for residents with Alzheimer's and dementia. * Skilled nursing care: 24-hour services by licensed RN, LPN, and STNA. * Long-term care living and hospice: available in their facility. Additionally, when your loved one stays in this senior care facility, they'll take advantage of a wide array of amenities, including home-cooked meals, salon services, private bathrooms with roll-in showers, public computers, free TV/Cable/Wi-Fi, on-call nurses and aides, a 24/7 pharmacy, and more. Help your loved one maintain their independence by turning to Hillebrand Nursing & Rehabilitation Center. These senior care experts are Medicare and Medicaid certified and have provided senior care services since 1967...

I don't know who came to your homes, but the one that came to help us was terrible. She was to aide…read morein with his shower. She stood out in the hallway. I did every thing myself. Her purpose as to stay with my husband so I could go to my doctor's appointment. After the shower caper I didn't feel it was safe to leave her in charge. I contacted my daughter to complain, she took off work to come sit with them both while I was gone. She said she didn't bring gloves so I to provide them! She never laid hands on my husband. She was scheduled for 3 hours. Also, asked for coffee before I left! But I only have decafe and she said she doesn't drink decafe. Pffft! My daughter arrived and the visiting angel left shortly after I did, when I explained to her my daughter was only visiting. I called and reported her behavior and that she was no help at all. My daughter stayed until I returned. I called the office and complained that she was there for 1 hour and 15 minutes. They still charged for 3 hours!!!!! A few months later I called them again because I was headed for surgery and my family could not cover all the day time hours. So 3 hours a day would work to cover the hours. WELL GUESS WHAT????? They sent the same girl! My daughter remembered her and told her to go back to her office. GUESS WHAT?? they still wanted me to pay for that 3 hours that she didn't help us. Done with them.

I apologize for taking so long to write a review. My 100 year old grandmother sustained a fall and…read morefractured her hip In 2019. After surgery she went to a nursing home for rehabilitation for about 6 weeks. The care that my grandmother was provided in the nursing home was absolutely horrible!!! I decided to bring my grandmother home however; it would require a lot of assistance. My grandmother was placed in Hospice. Hospice was phenomenal but they only came two times a week. They only stayed about one hour or so. It was not long before I realized that I needed a lot more assistance. I decided to try Visiting Angels. They were a lifesaver I was assigned an excellent care. She truly cared about my grandmother. The caregiver came whenever I needed her. She treated my grandmother as if it was her grandmother. My grandmother passed when she was 101 years old. I am so grateful for Visiting Angels helping to make my grandmother's last days and transition very peaceful and loved.

Do not let your loved ones live in this nursing home. The nursing staff does not follow proper…read morehealthcare protocols and it puts the residents in dangerous situations. When my grandmother had unexplained bruises covering her face, they refused to give my father (POA) information about what happened. VERY SKETCHY. I do not recommend.

I would not recommend this place for my dog. The nurses ignored my Aunt while she was there. The…read morefood was horrible. They called themselves giving her breakfast and all she had was a slice of toast. For dinner they served her a slice of pizza with onion and cheese and some onion soup. She needed to use the bathroom and called for help. They didn't respond for more than 2 hours and by that time she had already messed up her clothes. Their definition of quality care is null and void.

A family member needs to be around VERY regularly to be sure things are taken care of, especially…read moreif the patient cannot get up and down from a chair or use a walker yet. The staff seems quite overworked, and if someone doesn't show up for their shift --- things just do not get done. It caused me a lot of concern because I didn't live that close.

I have had 2 family members at this location and while it struggles with most of the issues…read morefacilities are facing (lack of staffing, etc), I found that the quality of care here was better than some others. They have continuity of care with many staff members being employed for more than one year. The staff took the time to speak with my family and tried to make my family member's stay as pleasant as it could be. The food was served hot and seemed to be pretty tasty.

I would not let ANY person be placed in the care of these incompetent workers or managers. My…read moremother in law has had to be taken to the ER 3 times over not being properly cared for. She has a bed sore that is so infected that it is in her bones and has a very high risk of becoming septic. She is also severely dehydrated and is malnutrition. Seeking neglect attorney for guidance. #Advocate