Friendly staff and aids. Clean and very well taken care of. They answer all your questions and…read moremakes you feel good about having your elderly family member living there's

I have been a private care provider for a resident in the memory care unit for the past two years…read more I know the coronavirus has taken a toll on many facilities, but it is sad to see a decline in the basic needs of these residents due to lack of staffing. Families and care providers were permitted only recently access to resident's rooms and many found conditions unacceptable. Be sure to talk to other families who have loved ones here before you commit. The assisted living side seems better managed with a positive atmosphere. But the memory care side is lacking in proper education and management of memory care needs. I have personally heard staff talking about residents in a negative manner when I arrived in the lobby and they were not aware of my arrival. They were gathered in a nearby conference room. I feel there are very serious issues going on here and recently stopped working with my resident as I do not want to enter this building any longer to see this person declining due to lack of care.

We moved my 87 year old father into the Newtown facility a few weeks ago. Everyone that works there…read morewas helpful and understanding. I have not seen my father this relaxed in a year. The small setting makes him comfortable to walk out of his room and sit in the living room or patio and read the paper for an hour. In the past year he didn't want to leave his room for fear of getting lost. A few days ago I walked in to see my dad chatting away with Sam, a young aid, about Xavier University. Everyone working there is calm, loving and very understanding to the residents.

This is an experience from one of our families. "Mom first moved into an Assisted Living facility…read morein 2003 after her second husband passed away. Angels has been her fourth ALF as we moved mom from Indiana to Ohio and closer to Pinky. I just wanted you to know that Angels Care has been most definitely the BEST of the four places. Your aides and nurses are caring, conscientious, kind and dedicated to all the residents-the same qualities as their leaders, you two! So this is just an extra "Thank You" at this sad time of mom's passing.  I got chills when Pinky told me a couple of the aides were crying when they peeked in to see mom for the last time." -- Family of Jean M.

Recently moved my mother into the Sheridan and I can't say enough good things about it. From Debra…read morewho went above and beyond decorating my mom's apartment because of the pandemic restrictions preventing family from entering the building, to Alli, the activities director phenom who has flooded my phone with reassuring texts and photos. Thank you Sheridan staff for making a stressful transition as smooth as possible - you exceeded my expectations!

terrible place- food is awful, staff is terrible, housekeeping never available and maintenance…read morenever follows us with the residents needs no one is ever at the front desk. some of the new residents should not be qualified to stay at Pinebrook. Administration is somewhat dishonest Think twice before you send your loved one here!

I knew from the beginning when AP calculated my mom's initial invoice incorrectly that moving her…read morehere was a BIG mistake. Pinebrook is nice, but the staff are very off-putting and somewhat dishonest. On move-in day, my mom went to the cafe for lunch, and I accompanied her. We were forced to sit with another man and his caretaker. There were several empty tables, but we were not allowed to eat privately. Next, the guy who is head of the dining room approached our table and asked who we were (as if we came in off the street to steal a meal). He assumed incorrectly that I was eating with my mom, but I had not ordered anything. He told me if I wanted anything it would be charged to her room. Ironically, that same evening, a Pinebrook Ambassador invited my mom to dinner. When my mom showed up alone, she sent my mom back to get me and my sister. She told the dining staff that we would all be eating for FREE since my mom was in the process of moving in. My mom only lasted 5 weeks. The food is terrible. Their website boasts "delicious, healthy meals." The meals are not delicious, nor are they healthy. My mother reported that everything tasted like it was reheated from a can. I also witnessed people sitting there for 20+ minutes without being acknowledged or served. Their website states they have a fitness center. The "fitness center" is about the size of a nice walk-in closet. It has a treadmill, a bike, and some weights. 24/7 concierge? Nope...... on the evening of Sunday January 26, after 8:00 PM, a few residents were locked outside. The automatic door was not opening to let them in. They pushed the button for help, and no one answered. One resident had to call her husband, who struggled with a walker, to come to the front door to let everyone in. My mom gave her 30-day notice around February 8. On Thursday February 20, my mom accidentally let her kitchen sink run over. She started running water and got side-tracked. (People get sidetracked.... one day I went to visit my mom and a female Pinebrook employee left her car parked in the circle, in front of the door blocking traffic, with the passenger door open and her purse on the front seat - she got sidetracked - it happens.) Water was in my mom's kitchen area and ran out into the hallway. The receptionist, her name starts with an L, called me at work to tell on my mom. She gave me a story that was hearsay. My sister went to assess the water, but it was already cleaned up. My sister spoke to L and asked her why she called me at work. They may have exchanged words but me adding it here would be hearsay (see what i did). On my way home from work, I called to see if I could speak to the Director (NG). Of course, L answered the phone. I asked her to give NG the message personally. I asked if maintenance moved the stove/refrigerator to clean up the water. She insisted they did (but I found a piece of wet cardboard under the stove - so did they move it?). And, then told me the unit was "highly damaged." When I told her my sister had already assessed the unit, L continued with her story. In fact, she started to talk over me so I raised my voice so L could hear that I was still talking. L accused me of being rude when she, in fact, was the rude one. I reminded her that I had already said "please" and "thank you " to her three times in the conversation. She hung up on me. On Friday, February 21, my mom went to the receptionist, L, and asked her to come and see the "damage". L refused and accused my mom of being aggressive. I would not be surprised if my mom said she would slap the crap out of L. My mom has a mouth. I do not believe for one minute that my mom was physically aggressive. As a result, I got a call from the director who told me that my mom could not stay there any longer. He also stated that my mom "had alcohol bottles in her apartment." I shut him down quickly as my mother does not drink. The bottles were in a box that was moved to Pinebrook in error. I left work on Friday and got my mom out of there. We moved my mom's belongings on Saturday February 22. I returned the keys and spoke to the director around 11:30 AM. I asked him who said my mom had alcohol bottles in the unit. "I don't remember." Of course, you don't. The bottles he was referring to were all wrapped in paper and INSIDE a box. I let him know that the common denominator in all the chaos (incorrectly reporting damage, reporting alleged aggression) was L, the receptionist. NG admitted that he should have been the one to assess the unit and call me. He also stated that "this happens all the time" (running water over into unit). And we would not be charged anything extra for the clean-up. After moving out, it took 3 emails and 2 calls to get a response from about the refund. We finally received a refund for the unused pre-payment of rent. I am thankful for that. However, the whole experience was unpleasant from start to finish.

StoryPoint - take notice: I knew from the beginning when AP calculated my mom's initial invoice…read moreincorrectly that moving her here was a BIG mistake. Pinebrook is nice, but the staff are very off-putting and somewhat dishonest. On move-in day, my mom went to the cafe for lunch, and I accompanied her. We were forced to sit with another man and his caretaker. There were several empty tables, but we were not allowed to eat privately. Next, the guy who is head of the dining room approached our table and asked who we were (as if we came in off the street to steal a meal). He assumed incorrectly that I was eating with my mom, but I had not ordered anything. He told me if I wanted anything it would be charged to her room. Ironically, that same evening, a Pinebrook Ambassador invited my mom to dinner. When my mom showed up alone, she sent my mom back to get me and my sister. She told the dining staff that we would all be eating for FREE since my mom was in the process of moving in. My mom only lasted 5 weeks. The food is terrible. Their website boasts "delicious, healthy meals." The meals are not delicious, nor are they healthy. My mother reported that everything tasted like it was reheated from a can. I also witnessed people sitting there for 20+ minutes without being acknowledged or served. Their website states they have a fitness center. The "fitness center" is about the size of a nice walk-in closet. It has a treadmill, a bike, and some weights. 24/7 concierge? Nope...... on the evening of Sunday January 26, after 8:00 PM, a few residents were locked outside. The automatic door was not opening to let them in. They pushed the button for help, and no one answered. One resident had to call her husband, who struggled with a walker, to come to the front door to let everyone in. My mom gave her 30-day notice around February 8. On Thursday February 20, my mom accidentally let her kitchen sink run over. She started running water and got side-tracked. (People get sidetracked.... one day I went to visit my mom and a female Pinebrook employee left her car parked in the circle, in front of the door blocking traffic, with the passenger door open and her purse on the front seat - she got sidetracked - it happens.) Water was in my mom's kitchen area and ran out into the hallway. The receptionist, her name starts with an L, called me at work to tell on my mom. She gave me a story that was hearsay. My sister went to assess the water, but it was already cleaned up. My sister spoke to L and asked her why she called me at work. They may have exchanged words but me adding it here would be hearsay (see what i did). On my way home from work, I called to see if I could speak to the Director (NG). Of course, L answered the phone. I asked her to give NG the message personally. I asked if maintenance moved the stove/refrigerator to clean up the water. She insisted they did (but I found a piece of wet cardboard under the stove - so did they move it?). And, then told me the unit was "highly damaged." When I told her my sister had already assessed the unit, L continued with her story. In fact, she started to talk over me so I raised my voice so L could hear that I was still talking. L accused me of being rude when she, in fact, was the rude one. I reminded her that I had already said "please" and "thank you " to her three times in the conversation. She hung up on me. On Friday, February 21, my mom went to the receptionist, L, and asked her to come and see the "damage". L refused and accused my mom of being aggressive. I would not be surprised if my mom said she would slap the crap out of L. My mom has a mouth. I do not believe for one minute that my mom was physically aggressive. As a result, I got a call from the director who told me that my mom could not stay there any longer. He also stated that my mom "had alcohol bottles in her apartment." I shut him down quickly as my mother does not drink. The bottles were in a box that was moved to Pinebrook in error. I left work on Friday and got my mom out of there. We moved my mom's belongings on Saturday February 22. I returned the keys and spoke to the director around 11:30 AM. I asked him who said my mom had alcohol bottles in the unit. "I don't remember." Of course, you don't. The bottles he was referring to were all wrapped in paper and INSIDE a box. I let him know that the common denominator in all the chaos (incorrectly reporting damage, reporting alleged aggression) was L, the receptionist. NG admitted that he should have been the one to assess the unit and call me. He also stated that "this happens all the time" (running water over into unit). And we would not be charged anything extra for the clean-up. After moving out, it took 3 emails and 2 calls to get a response from about the refund. We finally received a refund for the unused pre-payment of rent. I am thankful for that. However, the whole experience was unpleasant from start to finish.

From the owner: Welcome to Pinebrook of Milford by StoryPoint Group! This isn't just a place to reside -- it's a…read moreplace where our community members truly shine, and we are glad to share this experience with them. Our senior living options include assisted living, independent living, and memory care. Throughout each service level, we strive to make every moment of every day something special. We know it's the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. Pinebrook of Milford by StoryPoint Group is a place where residents can truly Shine. Everyday.

My 95 year old mother who weighs 115 lbs was given 10 mg of Haldol/Haloperidol nightly for 10 of…read moreher 13 nights in her second stay at DaySpring in Fairborn, supposedly "for agitation". She was admitted on Wed 5/3/23 and the drug was started on Friday 5/5/23 without my (POA) knowledge or consent. Haldol is an antipsychotic drug typically used for patients with schizophrenia and carries an FDA black box label that its use for elderly with dementia increases the risk of death. Mom has never exhibited agitation. Our first care conference was on Monday 5/8/23 and NOTHING was mentioned about mom's agitation nor the drug being prescribed. It took me 2 days to calm down enough to call the. Dir of Nursing (DON). We played phone tag for days and even though I told her in a voice mail I was calling about the Haldol, when we finally connected she acted like she had no clue why I was calling. Mom's chart only reflected "for agitation" so she said she needed to talk to the Floor Nurse to do some research and would call me back in the afternoon. Instead she called my sister, stating I was calling with questions but my sister was listed as the primary contact. Yet, as health care Power of Attorney, I am the one that filled out all of the admission forms, including the DNR, for this stay and her previous one in January. She told my sister that mom was exhibiting behavior that we have never witnessed and is completely & totally out of character for mom. Neither one of us believe her, but I'm waiting to talk to the DON later today to hear it first hand. Here's the thing - even IF mom was exhibiting the behavior she described, we were never informed and never consented to the drug. And the dose is extreme for a woman her size. I had reservations after the first stay about sending mom back to DaySpring this time and I can tell you, we will NEVER use a CareSpring location anywhere ever again.

This place is horrible, my dad broke his arm there even though it was on video they wouldn't show…read moreus the video. My Dad had a bed sore so big it was almost to the bone I still have the pictures. Sent my Dad to a Dr appointment in October in a t shirt and pajama bottoms with no coat or blanket. He was dirty and unshaven. I could go on and on. Don't send your loved one there they don't give a shit!

I would never use this place. My husband went there after a long stay in the hospital. He went…read morethere for rehab. He had blood pressure problems and that made him dizzy so he couldn't go to rehab. During the days 05/12/-5/19 he never saw the inside of the gym. The physical therapy came to his room two times. They didn't stay one day and came in and said another day they'd be back and never did. They told me they don't schedule therapy. How can you treat patients that way. They seldom checked on him and he never had water. The aids and nurses tried and were very nice. He had a urine test come back with a UTiI . I ad asked for a discharge because they were not caring out there care, I picked him up on 05/19 they only gave me a pill for the UTI i called several times and they did not call back. We went to our family doctor and they ordered the meds. DON'T SEND YOUR LOVED ONES THERE

My grandfather was housed here until today while recovering from pneumonia after he left the…read morehospital. The staff treated him like garbage. They refused to transport him to the doctor in order to receive breathing treatments to help with the recovery. He is an amputee, and they would move his wheelchair so that he couldn't get to it from his bed, so that he couldn't get himself out of bed and go out to the sitting area or move around. When he asked one of the nurses for some apple sauce to take his pills with, they threw his medication at him. The staff treated a 91 year old Korean War Veteran so badly that when his family showed him to see him, he was crying over the abuse he was receiving. I have NEVER seen my grandfather cry. He wouldn't even talk about some of the things they did to him because he was so shook up from it. I want to be clear about this - my grandfather does not have dementia or alzheimers. He has all of his marbles. He's not making this abuse up. This facility did everything they could in order to prevent him from getting access to a doctor for treatment for his pneumonia, getting out of bed to get any exercise, or anything else you would need to do to recover from an illness. All so that they could keep him there longer and fill a bed so they could generate a profit.

The SEM Community and especially the Haven have been a godsend to our family and parent. After my…read moreparent left the hospital, Sem Haven Rehab center took great care getting them back up on their feet and walking again. It was determined that my parent was in the beginning stage of dementia, so we have decided to keep our parent there, so they are safe, properly medicated, and cared for. I believe the SEM community is suffering through COVID like most care centers across the US. I am happy they keep our family posted on the number of cases and are doing their best to stay fully staffed.

I generously give this place 2 stars because the Physical, Speech, and Occupational therapy here is…read moretop notch. Unfortunately the staff is not fully vaccinated and Covid has run rampant among the staff. Which resulted in my sweet mother's death. Yes, the un vaccinated staff killed her. Mom had a will to live but Covid was too much. Also due to the Covid dancing among the staff they were severely short staffed. We pulled our mom out after realizing they had only 2 staff members on shift for 15? Memory care patients? Disgraceful. I hope on judgement day those unvaccinated staff members see who they killed, a sweet, kind, gentle, vaccinated woman who had more life left in her. You should all be ashamed.

This facility is a better option than most when you have a family member that needs dialysis…read more However like most places they are under staffed and spread out thinly. My mother went to Arbors last Friday. She had a horrible bedsore on her bottom that required a lot of monitoring and care. One time she indicated needing to go to the bathroom. We pushed the call button and nobody came. After a half hour I went to the nurses station and said my mom needed to go to the bathroom. My mom was non mobile so needed assistance. The nurse said it would be a few minutes. After 20 minutes I went back up and saw an aide. I said my mom needs the bathroom. They did come to her room quickly but she already went in the bed. With this bedsore the last thing she needed was to be laying in urine or fecal matter. The next day when we saw her she had a bad cough that sounded like pneumonia. They said they ordered a chest X-Ray and it would be done within 4 hours. By the time we left it hadn't been done. The next day they gave her the chest X-ray and it came back negative. They brought her to dialysis and during dialysis her blood pressure dropped significantly and she was sent to the hospital where it was determined she did in fact have pneumonia. So while my mom wasn't there a long time I definitely saw issues with the staffing and response time. Unfortunately while at the hospital my mom went into sepsis shock and passed away. Today we went to the to Arbors to pick up her belongings. While there in her wing we saw no employees. She had a special blanket that disappeared after her first night that was nowhere to be found. While Arbors of Milford was not the worst facility however all of these facilities have their problems and if nursing care can be avoided I would recommend that. Keep your loved one home as long as you can because once they go into a facility they may not live much longer.

During this time of Covid my husband to be and I are very grateful to be here. Unlike so many…read morepeople these days, we have a secure place to live. We do not need to be afraid of losing our home or our apartment due to loss of wages or benefits. We have 3 meals a day whether we like them or not. A nurse brings our meds. And we have someone get coffee, ice and pull-ups. (We need very little care ). All of our medical needs are taken care of by our nurse practitioner Alex ... our psych needs too. To sum it up... We are greatful to be able to be here at the Arbors. We have nothing to be concerned with except the day to day enjoyments... knowing we are safe and cared for. Thanks for letting me write this.