I have been at Mt Airy Gardens for several months. I absolutely love the staff. The nursing care is…read morethe best nursing care that I've had in Cincinnati. The therapy department did really good getting me up and around!! Karrie the Administrator and Karen the Director of Nursing are absolutely AMAZING advocates!

I cannot say enough great things. Thank you bayley for making a difficult time, comforting…read more Upon admission, staff was on it. Noticing things immediately, encouraging fluids, getting a meal tray, finding an issue with skin integrity and handling it immediately. I can leave mom without massive guilt. And Missie, the social worker. She has been amazing and had gone out of her way to deal with our difficult and demanding family. She recognizes that we all just care about our mom and had gone way out of her way to assist us in finding long term placement for mom. My only wish is that they had a long term bed available for my mom but I certainly get why they don't. This place is amazing!! And I don't want to leave out therapy. They got my mom mobile again through a difficult and painful injury with a side diagnosis of alzheimers/ dementia. She can refuse and be difficult at times but they never let her quit.

social worker is very nice. Other than that, buyer beware. moved my aunt to a memory unit. We were…read moretold primarily because she doesn't eat and they can't allow her not to eat. we were there for a day and a half covering about 6 meals. NOT one time did anyone come to ask her about eating or bring her food. When we moved we were told would get help from the maintenance staff then they came and said they weren't working that day. we would oss them in the halls later. Not at all impressed except for Mike.

I would NOT recommend this facility!!! My dad was there for several years and died infested with…read morescabies. It was passed on to my 85 year old mom and the facility denied any wrong doing. We filed a notice with the state. We spoke to another resident's family a few months after my dad died and their family members had also contracted scabies. The staff who took care of my dad in the back was absolutely wonderful. Can't say enough good things about them. The management is another story.

My brother is a resident at Artis. He has severe dementia and is very happy there. The nurses and…read moreassistants have always been kind and very considerate of each person. I would highly recommend having your loved one live at Artis.

The age do not want to do their job the nurses are not nice with the residents and they're not…read moreprofessional they hold conversations in a hallway talking about others

Went to Twin Lakes a few weeks ago to check out a retirement/senior care facility for my…read moremother-in-law. It is very impressive in looks and staff. They are expanding, too. It's surprising to find out that it is a not-for-profit facility which means that once you are in they will keep you even if you run out of money. A lot of thought has been put into everything there and can give you some peace of mind.

An incredible campus offering everything you need in one place including Long-Term Nursing Care,…read moreAssisted Living, Independent Living, and a beautiful Therapy Center.

Incredible campus including long-term nursing care, Assisted Living, Independent living and a…read morestate of the art therapy center! 5 stars by CMS and the best staff around!

terrible place- food is awful, staff is terrible, housekeeping never available and maintenance…read morenever follows us with the residents needs no one is ever at the front desk. some of the new residents should not be qualified to stay at Pinebrook. Administration is somewhat dishonest Think twice before you send your loved one here!

I knew from the beginning when AP calculated my mom's initial invoice incorrectly that moving her…read morehere was a BIG mistake. Pinebrook is nice, but the staff are very off-putting and somewhat dishonest. On move-in day, my mom went to the cafe for lunch, and I accompanied her. We were forced to sit with another man and his caretaker. There were several empty tables, but we were not allowed to eat privately. Next, the guy who is head of the dining room approached our table and asked who we were (as if we came in off the street to steal a meal). He assumed incorrectly that I was eating with my mom, but I had not ordered anything. He told me if I wanted anything it would be charged to her room. Ironically, that same evening, a Pinebrook Ambassador invited my mom to dinner. When my mom showed up alone, she sent my mom back to get me and my sister. She told the dining staff that we would all be eating for FREE since my mom was in the process of moving in. My mom only lasted 5 weeks. The food is terrible. Their website boasts "delicious, healthy meals." The meals are not delicious, nor are they healthy. My mother reported that everything tasted like it was reheated from a can. I also witnessed people sitting there for 20+ minutes without being acknowledged or served. Their website states they have a fitness center. The "fitness center" is about the size of a nice walk-in closet. It has a treadmill, a bike, and some weights. 24/7 concierge? Nope...... on the evening of Sunday January 26, after 8:00 PM, a few residents were locked outside. The automatic door was not opening to let them in. They pushed the button for help, and no one answered. One resident had to call her husband, who struggled with a walker, to come to the front door to let everyone in. My mom gave her 30-day notice around February 8. On Thursday February 20, my mom accidentally let her kitchen sink run over. She started running water and got side-tracked. (People get sidetracked.... one day I went to visit my mom and a female Pinebrook employee left her car parked in the circle, in front of the door blocking traffic, with the passenger door open and her purse on the front seat - she got sidetracked - it happens.) Water was in my mom's kitchen area and ran out into the hallway. The receptionist, her name starts with an L, called me at work to tell on my mom. She gave me a story that was hearsay. My sister went to assess the water, but it was already cleaned up. My sister spoke to L and asked her why she called me at work. They may have exchanged words but me adding it here would be hearsay (see what i did). On my way home from work, I called to see if I could speak to the Director (NG). Of course, L answered the phone. I asked her to give NG the message personally. I asked if maintenance moved the stove/refrigerator to clean up the water. She insisted they did (but I found a piece of wet cardboard under the stove - so did they move it?). And, then told me the unit was "highly damaged." When I told her my sister had already assessed the unit, L continued with her story. In fact, she started to talk over me so I raised my voice so L could hear that I was still talking. L accused me of being rude when she, in fact, was the rude one. I reminded her that I had already said "please" and "thank you " to her three times in the conversation. She hung up on me. On Friday, February 21, my mom went to the receptionist, L, and asked her to come and see the "damage". L refused and accused my mom of being aggressive. I would not be surprised if my mom said she would slap the crap out of L. My mom has a mouth. I do not believe for one minute that my mom was physically aggressive. As a result, I got a call from the director who told me that my mom could not stay there any longer. He also stated that my mom "had alcohol bottles in her apartment." I shut him down quickly as my mother does not drink. The bottles were in a box that was moved to Pinebrook in error. I left work on Friday and got my mom out of there. We moved my mom's belongings on Saturday February 22. I returned the keys and spoke to the director around 11:30 AM. I asked him who said my mom had alcohol bottles in the unit. "I don't remember." Of course, you don't. The bottles he was referring to were all wrapped in paper and INSIDE a box. I let him know that the common denominator in all the chaos (incorrectly reporting damage, reporting alleged aggression) was L, the receptionist. NG admitted that he should have been the one to assess the unit and call me. He also stated that "this happens all the time" (running water over into unit). And we would not be charged anything extra for the clean-up. After moving out, it took 3 emails and 2 calls to get a response from about the refund. We finally received a refund for the unused pre-payment of rent. I am thankful for that. However, the whole experience was unpleasant from start to finish.

I take my therapy dog for weekly visits here and have worked at other care facilities over 20…read moreyears. This has been the best of four I have visited. Rosedale staff provide quality services and really care about the residents and their quality of life. It's very clean and well kept. Each department has dedicated workers at all levels, housekeeping, dietary, nursing staff, activities program, (life enrichment) , administration, and reception. I would highly recommend Rosedale for a skilled nursing facility. Mike F

This place is amazing! The staff really cares for their residents and it's a great place to work…read moreat. Everything is up to date and the households for the residents feel more like home than a nursing home. I would recommend this place over any other nursing home I know of.

Great place with an amazing staff ! That is very caring and considerate . The food is also pretty…read moreamazing as well .

I'm staying here now, after having heart surgery on my enlarged aorta and to replace the valve with…read morebovine (cow) valve. I walked in the door three days ago with the big thing being learning to deal with having my chest sawed in half and then sewed shut (no metal staples anymore), a scar which will take up to eight weeks to heal and imposes huge limitations on use of your arms. I also walked in convinced that I was going to be really nice to everyone and make this a positive experience, which I'm persuaded enough already is true, so (AT LEAST) four stars.