Confirmed Reservation No-Show -- Refused to Reimburse Confirmed early-morning airport shuttle. Driver never arrived. Called 10+ times -- no answer. Missed my flight. Incurred $355 in documented damages (flight rebooking, emergency transportation). Company refused reimbursement and has stonewalled for 6+ weeks. For a shuttle service, missing flights is foreseeable. This company doesn't take responsibility. Do not use. read more

We booked Telluride express airport shuttle (Montrose to Telluride) and paid more for it than other shuttle companies only because it promised a shuttle that would be aligned with our flight. However, we waited for an hour in the shuttle for other passengers from several other later flights to fill the shuttle. Several other passengers in the shuttle waited even longer than an hour. Would not use again. read more

I enjoyed my shuttle ride from Telluride to Montrose Airport. Mark was right on time and shared interesting information about the countryside we passed. I appreciated the cold water he provided. The online system was easy for booking. I'll use them again when needed. read more

Very disappointing We were left stranded at montrose despite confirmed reservation. There was no van to take us to telluride and the phone calls went to the call center in the Philippines. On way back driver was 15 minutes late. Overall I urge you never to use this company as any issue cannot be resolved This was a nightmare read more

Recommend avoiding at all costs. Pickup went ok. The drop-off was a nightmare. They scheduled me a departure that would have made me miss my flight. There is NO CUSTOMER SERVICE. If you try calling you will be put on an endless hold loop and get a call back maybe the next day. When you do reach someone they offer limited service because they claim it's all 3rd party through a dispatcher. Our group left 45 minutes late and without 4 guests they couldn't find. Some ofbthe guests were dropped off less than 30 minutes before boarding. My skis were placed uncovered outside of a vehicle and the entire bag is soaking wet, probably ruined my gear inside. My personal carry on is covered in filth from the back of the van. Read the other customer reviews, they should be ashamed of the services they offer. Attached photos but the ski bag was dripping water and road salt. read more

Telluride Express - Destroyed luggage - Airport Shuttles Near Me - Montrose, Colorado

See all

Great adventure with a knowledgeable guide! Definitely worth the trip. Magnificent views and cool historic scenery. Highly recommend.

They picked me up later than originally scheduled, and I came within seconds of missing my flight. If you have any other way to get to Telluride, use anything other than Telluride express. read more

This car service claims to be Telluride Express, they actually are a business that service a very large area including Colorado. The drivers are very nice and they have picked me up promptly twice at the local Telluride Airport. The problem is they don't keep many cars at Telluride to pickup and drop off from Telluride to the airport. So after you get here the change the departure pick time for the 5 minute trip to the airport, to two hours prior to departure time for your flight. A major benefit of flying in and out of Telluride is the ease of use of the airport which gets a few flights per day. The. They claim you cannot cancel after THEY change the pickup time. I have children and do not want to force them to hangout for two hours in an airport not designed for people to wait at. There are local ride services, choose them. read more

This is a horribly run company. The booking process is an absolute nightmare. I needed to book a ride 2 days in advance, and couldn't make a reservation online. Getting in touch with this company is an absolute nightmare. They never ever pick up their phone, so the only option is to leave a message and pray that they call you back someday. It took over 12 hours for me to get a call back, and when I finally did, I couldn't load my flight number because I was on a mountain and they couldn't book me without the number. They promised to call me back in 20 minutes so I could give them the number - they never did. I had to call back and wait on hold AGAIN...and of course no answer. Finally later that day I was able to give them my information and they booked me a shuttle for 11am the next day. The driver didn't show up until 11:30am and I was just left to think that they forgot about me. Of course I could not get them to answer the phone when I frantically called about the shuttle. Telluride Express, please improve your customer service. Current state is unacceptable. read more

Changed my original pick up time 2 hours earlier. That was annoying but I understood. After confirming my pick up, and confirming the day prior, the driver arrived and didn't have my name on his list. I wouldn't let him leave until he called the office; they confirmed I was on the list. Stood outside in the snow while all of this was going on. It's too rural of a place to be that mismanaged and potentially leave customers stranded. I wouldn't recommend. read more

Good: Driver friendly and on time Bad: Difficult reservation management, communication impossible If you use, consider any advance payments non-refundable and assume that no reservation details can be changed. We booked a round trip from MTJ to mountain village in Telluride. Our experience was as follows: -- Online reservation system does not work. Repeatedly entered multiple pages of information; each attempt ended with the website crashing or stating that the reservation could not be made. -- No one answers the phone. Ever. Called half a dozen times on different dates and times of day. Each time an automated system states "you are the nth caller" but when the end of the queue is reached (after 20-40 minutes of hold time), the system states that no one is available to take the call and routes to voicemail. One out of three voicemails (the initial booking) and 3 out of 5 emails were returned after 12-24 hours. -- One member of our party was unable to attend due to a family emergency. We contacted Telluride express the Monday prior to a Thursday reservation to revise the number and have e-mail confirmation of this, but have been denied any refund for this passenger. CoWest's FAQ page (at letsride.com) states: "All shared and private ride reservations are refundable when cancelled at least 24-hours prior to the scheduled pick up. A cancellation fee of $10 per reservation will be charged. No refunds will be issued for cancellations received less than 24-hours prior to scheduled pickup. No refunds will be issued for travel plan changes less than 24-hours of travel due to weather, road or traffic conditions, airline rescheduling, etc." read more

World Class customer Service. Clarissa went above an beyond to get me in to Telluride after a botched up my flights. She saved a vacation that had been (poorly) planned for 6 months. Extremely responsive. Would not hesitate to use them again. read more

Appalling service. Did not come for a holiday to spend hours, yes hours on the phone trying to get a reservation. No response from web site, no response from text message, no response from voice mail , all over a five day period. Ruined my holiday not knowing if I could get out of telluride to return to Australia. Eventually had to contract a private local to drive me to the airport. I have used the company before.. the drivers were very good, the management is sorely lacking read more

We had a great experience with Telluride Express. We were picked up from the Montrose Airport and shuttled to Telluride, and vice versa. It was easy to make reservations and our drivers arrived right on time. Both our drivers, Mary and Levi, were friendly and safe drivers. Levi got us to the airport safely even though there was a snowstorm coming out of Telluride. I highly recommend this service! read more

I have resisted sharing this review as I am a local, and I believe in supporting local businesses at all costs, but bad business is just that --- BAD BUSINESS. Tride Express is unprofessional. Tride Express lacks any experience in customer service. The online booking system did not work, and directed me to call the customer service line. After waiting 30 min on hold, a representative answered. We were cut off only a couple minutes into the call. I called back and waited on hold for another 30 minutes. The following day when I was picked up, we proceeded to pick up 4 more people (at the same house), and didn't actually leave Telluride until 90 minutes later. We barely got to the airport on time. The worst part of what I am sharing is this is the NORM. I have tried using their service again and again, and they disappoint every time. This isn't related to Covid, this was the case even before the pandemic. I would find an alternative mode of transportaton (Mountain Limo?) to get to and from Telluride. I'm sharing this because Telluride is awesome and a community of great people, epic beauty, and loads of fun. Don't let getting here and leaving here negatively impact your journey. read more

From the reservation process through the drivers and vehicles, this was an excellent and smooth experience all the way. Would highly recommend if you're heading to Telluride! read more

Total nightmare and rip off. Couldn't reach them by phone or text to reschedule ride after flight canceled. I waited for hour and half at air port plus two hours in shuttle read more

Horrible experience. Made us use a van that picked us up at 4:15am which dropped us off at the airport at 5:59am (almost 5 hours before our flight). They stuck us with a group of people who had a flight at 7:40am whereas our flight was at 10:30am. I do not recommend them! Manager has yet to call me back to discuss this issue they created. read more

On Time and simple reservation process. Easiest way to get from Montrose Airport to all destinations in Telluride.

My wife and I used this company to travel from Montrose to Telluride. They were on time, pleasant, and communicated with us clearly. Mark and Scott were excellent drivers. I would highly recommend them. read more

These people do not care about their customers and certainly do not have their act together. The bottom line is that they missed the confirmed 11 AM pick up. After multiple calls and average hold time of ten minutes each time, they said they'd be there at 11:45, 12:30, 12:45 and 1 o'clock, finally showing up at 1:35 and very nearly causing us to miss our 4:45 flight on Grand Junction. The driver had no idea what time our flight was or that there was an issue when he finally showed up. We had to stand out in the snow for over an hour and a half since we had already checked out of our condo. They are the only game in town for the most part so I highly recommend scrutinizing your travel plans and finding a way to avoid them at all costs. We could've flown directly into Telluride instead of Grand Junction for almost exactly the same money that we had to pay them to almost cause us to miss our flight. Truly one of the worst travel experiences I have ever had and I'm not satisfied with the resolution, which was an apology only after I suggested they should make one. read more

DO NOT USE THEM! Shittiest company. Doesn't answer their phones. I am literally letting the phone ring and I've been doing this for the past 20 mins as I am typing this review. My older kids got stuck in Durango. They were supposed to fly into Montrose. Due to weather it got grounded in Durango without a new departure time. Tried to call them to figure out the logistics to getting them picked up in Durango. Even the hotel Peaks concierge said they had to let phone ring for 30 mins before they answered. How does a company operate this way. Totally unprofessional. They just take your money and don't give a crap about service. read more

Our driver Gary, was on time, professional and a great driver! My husband and I were the only passengers in a beautiful, clean, large SUV and our luggage and huge ski bag fit perfectly. Communication all around, including cell phone call to say he arrived for pick up was seamless. Yes, I had to wait on hold for a few minutes when booking the ride 2 days prior, choosing to wait instead of opting for a call back, but a very friendly, efficient gal scheduled everything in a snap. We have used Telluride Express many times and never had a problem. They really are the best way to get to Telluride from Montrose! read more

Was very disorganized between reservations & drivers. Driver and van were very good!! It is wrong for a company to tip someone for me without my prior knowledge & approval. They also decided the amount of the tip without my prior knowledge or approval! They did not have the experience & have no basis to judge the level of service. At the price of the shuttle they should be paying the drivers very well, without a supplement through a tip. read more

Great communication and service. Our driver Nick was super nice and helpful. He gave us so many tips about crested butte too, including explaining the town buses which was a life saver. I'll definitely be using telluride express again. read more

You guys are ON THE BALL! Everything was perfect, both inbound and outbound. We received multiple confirmations of our pick-up times, drivers were on schedule and very helpful. Would DEFINITELY recommend your services to family and friends, and will DEFINITELY use you again for a future visit to beautiful Crested Butte. Thanks for making our first visit perfect! read more

Zero Stars! Proceed at you own risk! They don't care after they receive payment. Telluride Express is the only affordable airport transfer available in Montrose Regional Airport. That's the only reason they are still in business. We were promised to he picked up at 9:15am. We were in hotel lobby at 9am waiting. Driver accused us of not being there or answering our phones. Needless to say we were not picked up for our transfer along with another group of three from Australia. When I tried to call Telluride Express I was put in contact with the rudest and most non-caring girl. She told me "You missed your bus! There are no other shuttles. I can't help you! I would be calling other car services if I were you!" Good Luck getting help if you book Telluride Express. read more

Telluride Express is an absolutely fantastic transportation service! The drivers have all been very friendly and even pointed out some sightseeing along the way from Montrose to Telluride! This is our second time using this service and they have been such a huge help and so kind even when our flights changed last minute! So glad this company makes things as easy as they do!! read more

I am a local in Telluride and ride with Telluride Express every 2 weeks to fly out of Montrose to go to work. They are extremely dependable, you can book ahead or simply go to their desk and catch a ride when you arrive. They have always been able to accommodate me. The one great thing is that even if there are no other riders on the shuttle, you still pay a flat rate of $68. The other companies don't do that and for a 1.5 hour ride, there is no other option going to be cheaper. A lot of times I ride by myself and they have very comfortable nice cars and very safe drivers - a must for out of town people who don't know how to drive in the snow. I always recommend not renting a car to go to telluride, this is the safest and cheapest way to get there and then when you're in town you never need a car! Hassle free read more

I just used telluride express for the first time to travel from montrose airport to telluride with my wife and 9 month old child. I was terrified of having my kid in someone else's vechile ( he usually cries in cars always.) A young man named Mike picked us up at montrose airport & had a fancy sign with our name on it & he drove us all from montrose to telluride. We had a s*** tin of heavy bags & he handled them all. He let us install our kids car seat in the bitchen brand new black suv he had & was an absolute pleasure to spend time with and was a fantastic driver. I felt incredibly safe with him behind the wheel & driving my kid. He was also a great tour guide telling us all about the local areas as we drove through them. We opted for the basic private shuttle & although the price seems at first glance to be a little high... ITS NOT! Once u factor in rental cars, insurance, needing a 4x4 if it snows, the stress of never having driven in snow... I'm so glad we opted for this company instead of renting a car. I got nothing but good things to say about these peeps. read more

We flew into Montrose and heard Lyft is available to get to Telluride. NOT TRUE! We did not rent a car b/c the cost of daily parking in telluride, gas and daily fee was more than shuttle cost. We gave up on Lyft and the desk at Telluride Express was helpful and got us on the next shuttle. The vans hold 11people and yes it is a bit cramped but that is a passanger van for ya. I think they have Suburbans but that would also go up in cost. It was $55/person/one way plus tip. Shuttle was clean and on time for picking us up as well. I believe they are under new ownership so not sure about the previous reviews. read more

I used Telluride Express last year, it was seamless, the service was impeccable and the employees were very professional. I will be booking with them again this year! Devi O. read more

So easy to book and reserve, communicative and helpful driver. Made my trip with tons of bags super easy!

Been using Telluride Express for Montrose airport shared shuttles for the past 6 years. They are professional, fairly priced and I would certainly recommend them. My recent driver Russ was knowledgeable and a pleasure to drive with. Highly recommend. read more

My 14yr old is in tears at Montrose airport right now while i scramble to find him a flight home to ny. He missed his scheduled flight because telluride express failed at what they are paid to do; pick people up. read more

The entire staff was super friendly and accommodating. Very reasonable rates and great service. Scheduling was a breeze changes were no problem. I highly recommend Telluride Express and will definitely use them in the future. read more

34 min late pickup, no phone call. Waiting on hold for customer service to confirm ride was coming for 25 min, no answer. Ultimately late to Montrose airport. read more

We have been using Telluride Express for many years to/from Montrose when we stay for a week in Telluride. Our reservation was perfect today as always; clean vans; not crowded; friendly driver. read more

We always use Telluride Express. The service is amazing and today was no exception. Today my daughter and I had amazing driver, Bruce! I enjoyed the wealth of information he shared about the community. Made the ride seem so short but so educational. Thank you!! read more

Recently bought by a bigger company. Their rates have skyrocketed and their cancellation policy is predatory. The drivers are usually great but the phone service is spotty at best and sometimes hostile. They now nickel and dime you for everything (I.e. a surcharge to stop for groceries when you reserve a private shuttle - really?) I feel for the drivers but we we will use Mountain Limo going forward. No gouging and friendly operators. read more