I came to this Fido store located at Shoppers World Danforth to pick up my new SIM card…read more Terrific customer service provided by both Sanchit (mobile) and Vignesh (internet) to change my services back to Fido from other providers. Sanchit was also able to secure additional monthly discounts on my account. Excellent customer experience and both staff were courteous in explaining the contract terms.

Sumit from Tbooth wireless-Toronto was very helpful and easy to deal with. He…read morealways listen and understand customer needs and would find ways to help. He stays true to his word and he can be trusted. Thanks Sumit. Maria

Honestly the worst. Daughter and I both got phones at the same time. The contracts sounded the same…read moreand both contracts were through Bell. She went to Tbooth and I was 15 steps away at the Bell store. Fast forward two years later and our contracts are up. We were both told that as long as we bought the insurance our phones could be turned in and upgraded - even if there was damage. Both of our phones have cracked screens. I am able to upgrade no problem through Bell store. Tbooth no longer exists in our city so she came to Bell. They were going to upgrade for her but they noticed that the insurance Tbooth gave her was a third party insurance and cannot be upgraded without the phone being fixed first. READ THE FINE LINES of your contract. She now has to pay $400 to fix or $800 to buy out the phone!! If you are planning to go with Bell do not do it through Tbooth!!!

Received exceptional customer service from Anthony this evening. I have reached a point where my…read moremobile phone is about to become a piece of e-junk from age and from use. Anthony costed out several scenarios and based on what type of user I am, provided reasonable choices that were practical. I can't sing the praises of the help that I got this evening. This is so refreshing, especially since so many people lament the indifference that their carriers show to long time customers. I highly recommend that you come to this location for the service, expertise and attention to detail you will experience from the staff here.

I was there today to sign a contract and purchased a new iPhone. Simon was the Telus rep who was…read morehelping me. He was extremely knowledgeable and nice. All of the staffs were very friendly and helpful. I will definitely come back when my contract ends.

Faizan was patient and friendly when helping us. Good experience overall! would recommend.read more

Came to mobile klinik to clean my iPhone after I dropped it into acrylic paint and all my speakers…read morewere filled with paint:(. Guys were amazing! Did such a wonderful job and it works HAHA! Will be coming back in case of anything again for sure

My experience with this store has been mainly for an upgrade on my current carrier . The experience…read morewas very very good and I would recommend this store wholeheartedly . The staff was very helpful in making this experience a good one. They even provided after sale service by giving the further reduction by adding in the promos that kicked in after I got the phone(within the allowed 15 days grace period). I will consider them for my future purchases for cell phones.

The Mobile Shop at Loblaws is in a kiosk just to the left of the entrance to the Loblaws at Leslie…read morenear Lakeshore. They deal with all the carriers so will let you compare the different plans. Staff were helpful and found the best deal for me at the time. They have their own plans (PC Mobile) as well as Telus, Rogers, Bell, Koodo, Fido, and Virgin. Most of what you will need. I'll go there again next time.

nightmare call to rogers to ask even a simple question…read more my phone started to show a symbol/icon that i could not find what it means for days. i finally called the regular rogers number for help on feb 15/26. the first male person told me he was with shaw (at a rogers number??) only after asking me a series of verification questions (for asking a simple general question?????). then he said he was transferring back to rogers. the second female person said i called the wrong office as she was with "canada west" only again after asking me a series of verification questions such as my full name, phone number, full address, date of birth (for asking a simple general question ?????). i asked her 3 times "canada west" means "west of ontario ?" this woman seemed totally not knowing what or where ontario is & she told me a number of major cities like vancouver, edmonton, calgary, etc. & i said to her "are these not all west of ontario ?" she kept saying "canada west". i had to stop this silly debate & asked her just transfer me. why this woman person needed a whole list of my personal information to tell me she does "canada west" only? why she did not ask just what city or province i was calling from in the very begining instead of demanding much of my personal sensitive information regardless? then the same interrogation style proces happened again with this third male person i was transferred to. same with the previous woman person, this male person only told me he did not do mobiles but "internet" only. once again, why he did not ask first if my call was about mobile, tv or internet and just went ahead with his interrogation q&a ? why we have to be giving out lots of sensitive personal/account information to ask even only general questions at rogers????? i was then transferred to a fourth male person who again started & demaded me to provide all my personal/account information before he would answer any of my question-----even after i repeatedly tried explaining to him all i wanted is to ask some general questions. he kept demanding my personal/account information & i said to this fourth person i was being transferred to with one intital simple call to rogers " i am fed up with you! (with these cia like people as well as rogers!!!) i disconnected myself from this nightmare call to rogers. why these people kept transferring me to the wrong people repeatedly ?? why they each had to demand full personal/account information before i could ask even a simple question ???? when they transferred my call, could they not indicate that this same person has been fully interrogated and " cleared" instead of me being interrogated multiple times by multiple stangers ????? one call, one verification is quite enough, rogers!!!! and why we need to be verified for just asking simple, general questions when calling rogers? seems to me they are doing much survelence/monitoring on if not intimating/ hassessing us... surely and certainly i will switch away from this arrogrant rogers as soon as i find a better plan elsewhere. afterall, i had been all fine & lots more happier with no rogers in my life for over 25 years until a year back !

Jainish provided exceptional service today! He assisted me…read morein finding the right product for my needs and made the whole.process much easier. Highly recommend Thanks Jainish and Carol - your knowledge and advice, much appreciated

I signed up for Telus TV, home phone and Internet; Its been the most horiffying experience of my…read morelife. Wonderful as the telephone sales man described it to me. Then the trouble started; The Optik TV was slow to load the offered program. Taking a long time to load future listings. They cancelled my home phone and promised to give it back within ten days; Didn't happen. I'm still getting calls on the Temporary number.After 15 days I'd had enough and starting to cancel as I was allowed to do within 30 days. Resistance at every turn; putting me on hold for (usually for min.) forewarned; I harrased berated and abused agents mercilessly. until 2 weeks later an escalation person gave me telephone number of John who stopped the service within 1 Min. He promised to send return documents; by the time I got off of the phone He had hung up and the service was stopped. Telus cut the coaxial cable so a technichan had come to repair that .Telephone help; was a joke; Hours and of hours listening over and again to the same Music that you,ve heard in elevators or waiting rooms. Telecom companies in Canada are a horror show and they all apply the same tactics. Check on review sites and see for your self. I was warned before hand about them.Telus have a F minus rating with the B.B.B. Rogers/Show is only a bit better.

I have 20 years old Toronto number. I have telus EPP corporate account. I just changed my company…read morefrom Eaton center by visiting in person. I don't know they sale customer personal data or due to none Canadian origin staff who may have some links with mafia or what I don't know but since that day I am getting wrong calls like I got a lottery or a prostitute calling me want to meet me. I am getting at least 10 calls a day. I went back to Eaton center try to explain and wanted to meet manager but sales staff said she is at back storage room but she cannot meet because she is looking after store retail not cellular service.

Dear Freedom I'd like to compliment one of your employees,…read more Harshita, for the excellent service she provided me, she helped us, and we're so thankful. I have always been pleased with the service I recieved at your branch at 2245 Dundas Street West However, Ms. Harshita A 's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Within a few minutes, she was able to sell us a Samsung phone A53 with very reasonable charges and a better plan to my 2nd account. I was waiting for my bill and to my big surprise it was exactly as she explained to me. I'm very happy with the excellent customer service she provided to us. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Freedom mobile.