Telus has the worst internet and cable. CableTV is SOOO unreliable that I'm streaming whenever I want to watch something start to finish. Except Telus Internet is unreliable too! If my landlord wasn't paying the bill I would have gone to Shaw or another provider from the getgo. read more

Zero stars. Hours upon hours of being on hold. They only called back when I told their chat bot I was canceling Wifi cut off for no reason 2 days ago. Cannot get a live agent. Signed on with Rogers instead read more

Their operation and customer service is the worst ever I have experienced. I have two times used their phone and internet bundle both of which ended up as cancellation of service with much anger and frustration. Now they keep calling me for 2 year bills after the termination of service. They are amazingly stupid to do that yet they don't fix their mistakes on and on. read more

No customer service whatsoever!! About a month ago I was offered a TV and Internet contact that includes "optic TV and high speed Optic internet " on a 2 year plan as promised by their salesperson. On day of installation, the technician informs me that my area doesn't have the fiber optic cables required to support these, but that he could still install basic cable internet instead, but with a maximum speed of 25 mbps. I told him that's not what's in my contract and as such, not to continue with the installation and take back the equipment. The technician refused to take back the equipment and insisted to continue with installation because "i have 30 days to cancel anyways". I again told him the products being installed are not the same as what I was promised and as a result am not agreeing to the installation. He got angry and stormed out slamming the door. I called customer service and let them know of the issue and they assured me that they will cancel my service package as a result. I asked about returning their equipment to which they said "you should have given it to the technician ", but that they would send me a shipping label to send back equipment. A week later, I receive a call asking how I'm liking my services. Turns out my services were not canceled at all!! When I asked her why my services weren't canceled she became argumentative and when I requested to speak to someone else, she hung up on me. It took over 2 weeks and 6 different calls before they claimed to have finally canceled both TV and internet and to send me an equipment return label.. And now a month later, I'm receiving emails that I have to return their equipment or they will charge me for these. However when checking with Purolator, they confirmed equipment was delivered and received by them. And again, no Telus team available to take my call... read more

Corrupt company to be avoided. NOTE: if you are already with Telus, when you come to cancel ensure you have: 1) audio of the phone call with agent when you go through the canceling process; 2) video evidence of packing up their equipment for return; 3) Canada Post tracking number evidence of sent/receipt by company; 4) most critical is to ensure you are not on automatic payments BEFORE you cancel; 5) take screen shots of final bill BEFORE you cancel, including final bill and $0 due after you paid it. All of this evidence may become critical as they will try to scam you, as per not only myself, but several members of my community who warned me, which is why I recorded the conversation when I called to cancel, and quickly gathered all information from my account on their website. NOTE: They will also turn off your service immediately even if you have paid for a month and there is time left, so ensure you have a replacement internet service ready to go. Luckily, using my iPhone as a hotspot gives me the same quality of internet service - no hassle, no lagging - as I had paying for a Telus service during my 2-year contract. read more

After years of experimentation, I am convinced it just might be impossible to obtain high speed internet service from this company. My plight began in 2014. Our original High Speed Lite plan, which was originally purchased in 2007 and provided a maximum speed of under 1 Mbps was no longer adequate and long overdue for an upgrade. I called Telus' customer service line to order a modern package and was informed that the fastest plan available in our area only provided speeds of up to 6 Mbps. This was in 2014 and I live in a major Metro Vancouver city. It's not like it was the 90s or I was anywhere rural. I opted for this plan as even 6 Mbps was a welcome reprieve from the kilobit speeds I currently subscribed to. The agent informed me that a technician would need to attend to swap out our modem/router. I was certain that we had already been supplied with Telus' most up to date gateway device, which at the time was an Actiontec V1000H DSL modem. After conferring with a supervisor, the agent informed me that a technician would need to visit my home anyway. I could not imagine what a technician would possibly need to do as the customer-premises equipment was already in place and they simply needed to increase the speed limit on their end, but did not object further. The earliest appointment slot available was about two weeks into the future. Lo and behold, on the date of the technician's scheduled visit two weeks later, I noticed in the morning prior to their arrival that my internet speed had already increased. The technician arrived later in the afternoon and told me what I already knew-- our household already had their latest modem, and that his visit was unnecessary. Telus made me wait two weeks and wasted their own technician's time for something that could have been done remotely in minutes. About a year later, I cancelled my service and switched to Shaw, which delivered speeds of hundreds of Mbps without issues. But last year, Telus finally installed fibre in my building which could provide symmetrical gigabit speeds, unlike Shaw. I caved to the temptation and placed an order through their website, with the expectation that they had to have improved their technology and processes 9 years later. I was wrong. The first red flag was the order confirmation email. I had selected the self-installation option, expecting the modem to be mailed to me. Instead, the email claimed a technician would come to deliver and connect the modem. I figured it was just a mistake. It wasn't. Neither a technician nor a modem ever arrived. What did arrive, however, was a bill for internet service I never received. Telus then sent the unpaid amount to collections. To this day, I am still fighting with them, and their collections agent MetCredit, over their demand for payment of a service they never provided to me. Despite informing them I was never able to use their service because they never sent me the modem, they have not backed off and I am in the process of pursuing legal action to make the collections activity stop. read more

One person was able to help me, one(thank you Sarah).This after 9 combined hours on the phone and about a 8 different folks never talking to each other or taking the time to read the notes on the account. Spent an average of $400 and change with them for the past six years.Went into the hospital for a bit and now talked to a fella from India who said there is no way of talking to Miss Sarah or her colleague whom also reached out to me.I have left messages with Sarah and her colleague but to no avail. Im retired and at home mostly and obviously watch a lot of television. Can anyone point me in the right direction as to my next move? read more

Telus in the City of Merritt have failed to provide my daughter wifi working wifi for three weeks now. It is as if they see no need to handle customers in the City with any level of priority. Using excuses such as missing equipment (their fault) or contacting the wrong department (their fault), they continue to frustrate and dismiss my daughter when she calls (HOURS OF WAITING!) for help. DO NOT DEAL: WITH TELUS! read more

8 months to fix a billing (that's still not resolved) issue that apparently requires a technician to come to my home and "Check" the wiring and when they arrive they are set up to install a fibre optics box so they can connect me to the internet. Note I have a land line specifically for my security system and that's it. I'm tired of talking to customer service in the Philippines with roosters crowing in the back ground or dogs barking or kids screaming and crying....THAT'S NOT CUSTOMER SERVICE That's TELUS trying to save a buck and Virtue signal to the customers that they are on side with DEI........DEI is killing their business. I have no recourse but to cancel my land line and my security system that is also through TELUS and find a different provider. If I ran my household like they run their business I'd be broke destitute and living on the streets. read more

save yourself the hassle: I contacted telus because I had a 1gb internet plan with them and my partner was getting 2.2 gb from them for about the same price i was paying, they offered me 3gb for a bit more and i accepted and confirmed that i would not be charged for the technician visit. The technicians came for 30 min and invoiced me for 8 hours. not only that, i was supposed to get 3gb of speed when whether on wifi or wired i was getting under 1gb. the technician tried to convince me that non of my devices where capable of receiving more than 1gb. however when i visit my freind who is with rogers my devices are getting 1700 mbs on average. so far i have had to call 5 times to cancel and every time they say it is done but then i received an email confirming my contract with them. now ive been on hold for the past hour and "loyalty" representative Gerald has been using an aggressive tone, been very difficult to speak to and is not understanding whatsoever. I regret working with telus and have had a terrible experience. save yourself the hassle read more

Terrible service. The man (Edmonton, Kingsway) I approached yesterday, Sunday, May 4, 2025, to cancel all services with Telus was very unwelcoming. He gave me a phone number and told me to call it. I did, but they didn't answer -- the call kept dropping. I came back and told him I couldn't get through, so he gave me another number. I asked for help, and he said, "You have to do it yourself." I was shocked. When it comes to signing a contract, it's all done quickly and right there on the spot, and everyone is friendly and eager to help. But when you want to cancel everything -- suddenly it's all over the phone. Disgusting! Just a terrible company. Thank God there were two people at the Kingsway Telus office who actually helped me -- a woman in glasses and a man of Arab appearance (sorry, I didn't catch their names). I was on the phone for over two hours, being transferred to different so-called "departments" that all said the same things, asked the same questions, and made the same offers. It was as if they weren't even listening to me when I said I wanted to cancel all services with them. I didn't speak long with each person, but I spent a very long time on hold, listening to their damn music. ‼‼In the end, they finally disconnected me and told me to send back their modem, which I plan to do. But they really got on my nerves -- and I'm a mother of a 2-month-old baby who is breastfeeding. I am not supposed to be stressed, because it affects the breast milk that my baby feeds on. And if anything happens to him, the entire Telus company will be responsible!!! ‼‼ By the way, I paid 118.88 on April 20, 2025 (screenshot of BMO's application). But that same unfriendly man printed out a bill showing April 4, 2025 (photos). Something strange is going on, isn't it?! When you use the service longer -- you owe them, but when you cancel earlier -- Telus doesn't want to refund anything. Shame on this company!! I was so exhausted and drained after this whole process -- and I still had to feed my baby. I was absolutely beside myself with anger. There was also another woman in the office who waited for a very long time, just like I did, for that "busy" representative! I can't even imagine how many more people go through this! You owe everyone moral compensation for the time wasted on your endless waiting and your ridiculous, broken processes‼ Telus blocks negative reviews in google meps videos and photos!!!! read more

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Still the same old telus. Oversell and under provide. The worst and most expensive. Promised 3 gigs upgrade from 1g. Can not provide even half a gig after so called "upgrade". Save team wants to charge a cancellation fee on tv even though it lags even at 1 gig. How come these smaller companies on the old telus copper lines can provide better service and better internet for less? Why bother with Telus since they suck so badly and are so much more expensive. read more

0 stars...6.5 hours to solve a 2 minutes problem...almost no service or close to non-existent

Get comfortable because this is a long read. I'm absolutely lost for words, and have no idea what to do now. Open to recommendations, and I have contacted the CRTC. It all started five weeks ago when I contacted Telus to set up a new business mobility account. I spoke with sales agent Mark Kristofferson (Soho), who offered me a good deal and assured me I could open a new business account, get a new device on contract, and transfer my phone number from my existing Telus business account to the new one (as I'm switching companies but keeping my number). He told me to call Telus support after receiving the new device to complete the number transfer. The initial sales call took less than an hour and everything seemed smooth. I signed the contract and received my new device in the mail. After setting it up and transferring data from my old phone, I called Telus support to port my number--this call turned into a 4-hour ordeal. I was connected to Marjorie-Mae Vergara from the Philippines. She clearly didn't understand my request, even though I explained multiple times that I wanted to port my number from my old business account to the new one. After two hours on the call, it seemed like the transfer was complete. But just before ending the call, she casually said, "Just for future reference, next time say you want to do a transfer of ownership instead of porting a number--that's why it took so long." I was shocked. Transfer of ownership? That was never what I asked for. I told her that I specifically said I wanted to port the number. She apologized and said this type of mistake was rare, and she'd need two days to find a solution. Two days passed--no call. I emailed her, and she finally called me back a day late, telling me to send back the brand-new phone and cancel the contract. Instead, I'd have to use the old phone that was mistakenly transferred. The problem? That phone was on an old $120/month plan--double the price of the plan I signed up for. Still, out of sheer frustration, I agreed and sent the new phone back. I asked her to apply the better plan to the old device instead. She said "no problem" and promised to call me the next day. That call never came either. At this point, I submitted a complaint through Telus' complaint form, which claimed a manager would call me within 48 hours. Nothing. I submitted the form again--still no call. Eventually, Marjorie-Mae called again, put me on hold for nearly an hour, then told me again she would call back the next day. Another broken promise. After waiting a full week, I called Telus to cancel everything. I spoke to Jose Alas, who was on the phone with me for about 2 hours. We went through everything from the beginning. He said he'd try to get the plan adjusted and told me I now owed $1,200 for the phone I had returned--the same one I was instructed to send back. I said no way Jose. He said he would try to void the charge and call me back in two hours. It's now been two days--no call. Again. I submitted another complaint form, and here I am--still paying for two contracts, only one phone in my hands, and zero resolution. This has been a nightmare of wasted time, confusion, broken promises, and terrible customer service. If you're considering Telus for business services: don't. No matter how good their deals may seem, avoid them at all costs. read more

Worst telecommunications company I have ever dealt with. Every time I deal with their support or their "network" people, I am reminded how grossly incompetent they are. Currently been on hold for almost three hours getting bounced around from department to department trying to get a mobility issue fixed. First I somehow got through to their wireline support. OK, that one is likely on me -- probably hit the wrong option. Then transferred me to mobility support -- except 1h30m on hold later I found out I got put through to "Customer Service". Not I am on hold *again*, just praying I am put through to the correct department. read more

Probably the fiber Internet speed is not bad, but I got it for gaming, the ping was 100+ms. The high ping with fiber service shows a catastrophy in their infrastructure. I called the customer service to deal with the issue, they scheduled technical support for me two times, but nobody showed up. Interestingly, when I followed up, they said the technician told them I cancelled the appointment on phone. Honestly, the company don't know how to deal with customers. They literally have no idea what is customer service. read more

16 Years of Loyalty -- Telus Didn't Care I was a Telus customer for over 16 years after returning to Canada from the U.S., handing them over $40,000 of my hard-earned money during that time. What did I get in return? Mediocre service, endless junk fees, offshore call centers, and snotty or indifferent customer support any time I dared to call with a question. When I recently found a plan that was 40% cheaper for me and my wife through Rogers, I switched. After all those years, Telus didn't even bother to send a simple thank-you or a retention offer. No text, no call, no email. Just radio silence. It's clear now that loyalty means nothing to Telus -- customers are just numbers to them. If you're considering Telus, don't make the same mistake I did. They will bleed you dry, overcharge you for underwhelming service, and then act like you never existed once you leave. They don't deserve your business. read more

Why can't you rate less than one starts.. if they didn't have a monopoly on the service in my area I would run and never look back. Truly horrible experience and keeping you on hold for hours is now a sport for them. Keep laughing you evil tyrants.. karma is a _____ read more

Telus is down right terrible. I have all of there service (a friend of mine is a telus rep) but can not get customer service. I have a problem with my home service and my business mobility that I have tried to resolve for the last 10 days. Been promised 3 call backs to solve and never got one. Have spent a total of 3 hours on phone with no joy. I have a ticket number, but when i call back, I quote the number and then have to start all over with the problems. Either the CS person cant read or there is nothin in the ticket. Why do all of the telus reviews on the internet never get more than a 2 review and the company does nothing about it.. read more

We are new to Telus, but after this experience, we will never go back. We signed up for a 1 Gbps internet plan on March 28, 2025. In the first week of April, we contacted Telus because we noticed we had already been billed -- turns out they have a prepayment policy (weird that we pay before using the service, but okay). During that same call, we also informed the customer rep that we were not getting the 1 Gbps speed we signed up for. We asked them to make a note of it for future reference, and we even told them we would reach out to the field agent who set up our service to make things easier. Fast forward to today, April 28th. After weeks of still not receiving the proper speed, we decided to cancel the service. When we called, the Telus rep told us we would have to pay a cancellation fee. I asked, "Why would we pay for a service you didn't provide?" She said, "Because it's past 30 days." We explained that we had already complained about the speed within the first week. Her response? "There's nothing on the notes from the previous adviser." Unbelievable. They have call recordings -- why not check those? Then she said she would transfer us to the loyalty retention department. It honestly felt like a prank at that point because the next rep, Vikash, actually said to my husband: "How do I know you're telling the truth? You might be lying!" We have screenshots proving our claims, but even aside from that -- is this how Telus trains their loyalty team? Vikash was rude, disrespectful, and completely unprofessional. He even asked, "Is this field technician a friend of yours?" -- basically implying we were trying to scam Telus because we no longer wanted to continue with the service they provide? Make it make sense. Absolutely ridiculous. So yeah, based on this experience: Never try Telus. Would not recommend. read more

My mom and dad passed last January in an accident; while my family was reeling from the loss, Telus swooped in like a vulture and told us that I could either take over my dad's Telus contract or it'd cost $800 min. to cancel. We didn't have that kind of money so I took over; the service was a nightmare to set up and despite being promised that they wouldn't up the price, I still got overcharged my first month. Took hours of calls to get that fixed. They sold me on a security camera that never worked; I didn't have it in me to spend an hour or more being ping-ponged between phone staff just to get the thing working. Skip forward a few months and I've had it with the nonsense (over charges, undiscolsed fees, unworking equipment; constant prompts to buy more services I didn't want, etc); I got my inheritance and decided I'd cancel the account. They forced me through multiple transfers to people who wouldn't give me my final bill or definitelycancel my account; then I got follow up calls from the "loyalty team" that STILL wouldn't arrange for my final bill. I sent their equipment back with a note demanding my bill. STILL DIDN'T GET IT. Now I see that they sent my account to collections with an additional $200 fee slapped on what I owed them. Never got my bill so I never had the means to pay them. Now they're trying to wreck my credit all because I didn't want to do business with a company that took advantage of me at a time I was dealing with immense grief. Stay FAR AWAY from Telus. They're dreadful and will find every means they can to keep you paying them even when they're doing nothing proper to earn it. read more

**WARNING FOR THOSE WITH ELDERLY FAMILY USING LANDLINES** It's BEEN 7 DAYS and OVER 20 HOURS on the phone with customer service with NO RESOLUTION! Telus service to landline stopped working for my 84 year old grandmother last week. She: - lives alone and now has no way to contact emergency services - Has no mode of transportation - Is undergoing cancer treatments and has no way for her doctors to give her lab results or schedule chemotherapy appointments - She wrote her son's name and number on a piece of paper and asked her neighbor to please call her son and tell him she has no phone to which he replied I'm too busy. She had no way to ask for help without her phone. After not being able to reach her for the second day we checked on her and found her with no phone. After 4 days with no solution we had to get her a cheap cell phone for the meantime because she had no way to call 911 if she falls, has a heart attack or any other emergency. Even with the temporary cell phone; - she struggles to use it - She has no way to be in contact with her doctors or to schedule her chemotherapy. These doctors are not easy to reach and contact for scheduling and lab results. - She's almost deaf and relies on her landline phone that is specialized for the hearing impaired so even with the cell phone she can't use it to communicate well - She has no contact with her family in Germany, who she normally talks to for hours a day. She's been lonely, upset, scared and almost totally isolated without her landline. Customer service - We have spent over 20 hours dealing with customer service - They have told us 5 times that the landline service had been fixed but it has not. We're told to wait a few hours or a day but after waiting it still doesn't work. - She's been a loyal customer for the entire 35 years they have been providing service in Alberta. - No follow up to make sure this little old lady's service has actually been fixed. We have to call back and be out on hold every time. Telus used to be the best coverage, customer service and all around experience, but now they are just the most expensive provider with the most issues. I know a lot of people don't use landlines anymore but older generations rely on their landlines. Very interested to know how many other elderly persons have lost access to their landlines and are just sitting at home thinking everyone forgot about them or have been unable to call for help in an emergency. At this age not having a phone is kind of an emergency and Telus is not taking it seriously at all. read more

Telus customer service is brutal. You have to wait forever to get a human on the phone, then they put you on hold for a long time and often never come back. They don't call back and you have to start from scratch. This happened 3 times in a row. This the 3rd month in a row that I am calling to argue their ridiculous bills and I have only been with them for 3 months! My monthly bill was supposed to be $70 + $42 for my phone but somehow keeps ranging from $250 to $312. WTF. Every time there are charges that should not be there. What a waste of my mine Furthermore, their customer service rep attitudes sucks, they are rude, snarky and enjoy smart-asses. I would leave if I wasn't stuck in a contract. read more

I would only recommend it to a person I hate. Horrible speed, expensive (Vancouver Island location), hidden fees, and cancellation process is as annoying as it can be. There were only 2 provider options in my area, it's a shame another one looks no better than this one. read more

Here are some reasons to avoid Telus at all costs: 1. They are the most expensive service - standard home internet for me was ~$165/month, unless I signed a 2 year deal - $90/month. 2. If you cancel before the 2-year deal is up, they will 100% savage you for the money. If you don't pay, you will get calls from creditors within a month. 3. Once your 2 years is up, they will auto charge you the normal amount +fees. My first bill was $180/month. 4. If you want to talk to a representative about anything, minimum 1 hour on hold. Like just to cancel my services or discuss the fact that my bill more than double between months. They will take all your money ruthlessly. read more

Through email. Long story short. I spent three hours on the call, spoke with 4 departments and eight people transferred me from one department to another. Simply just wanted to add device on my exiting plan and ended up with the change of plan price, miscommunication misconduct and persons with zero customer service experience and lack of communication skills and to treat with respect and with proper skills. I never asked to change my plan and price of my exiting package and no one bothered to revert me back to my original plan i was on previously, even though I spoke to supervisor of customer service department to make complaint for rep. He also transferred me from one department to another. After 3 hours, I finally got transferred to retention department even he didn't helped at all and kept insisting that i was never ever been on $45 Canada US plan. Horrible experience I have had. read more

Home security contract expiring, called Telus to discuss options. They have robots working there that can't think for themselves. Finally asked to talk to a manager, and they put me on hold for an hour. I'm already frustrated and they do their best to not give any customer service. If you're considering Telus, do yourself a favour and go with someone else. read more

This company's customer service is sooooo horrible, it makes Air Canada look great! When we recently moved, they lied to us constantly saying everything had indeed been cancelled but it turns out it had not been! After 18 phone calls (and these are not short calls .... you wait forever) and so much frustration and anger AND over 31/2 months, everything was FINALLY terminated. What a farce!!! Then, although you can sign up at one of the store fronts, you CANNOT terminate any service. I mean, really???? What a ridiculous policy ... specially given how poorly trained their call staff are. Oh, and the noise in the call centre is VERY annoying!! read more

Horrible call center. Too many AI options, doesn't recognize phone number. Takes way too long to connect to a human...just awful

Terrible, confusing support from the Philippines. I spent over two hours on the phone clearing up why they charged me an extra $80 on this month's bill. I talked to four different people, was disconnected once, and was once connected to a suspicious "wireline" with a woman with an East Indian accent who told me she was in Calgary but couldn't tell me what province it was in. I'd change companies but Shaw is actually even worse, if that's possible. read more

We have Telus security. Keypad is beeping and trouble light on. I have been on hold for more than 1 hour. What do I do? read more

Worst company ever stay away from over billing and fees .. as they lie and can't not promise and they don't answer there calls and emails... it's not been 1 person but mabe close to 18 people from the Philippines... plz stay away from them im filing a report with better business bureau read more

as lied to twice was told a price, and then two times waiting for the agreement to be sent and I got nothing in email. I was on the phone for over 2 hours with Telus within a week and a half. And this was agreed on twice by the manager department. I have audio of the second time talking to retention, so I could send the third person I talked to the audio if this happened again, but they didn't even want it. It was fully agreed on twice for $96 for the plan, and s25 ultra. I didn't want waste my time again without getting proof. . And then when I called in the third time because I didn't get an email for the confirmation of the plan and phone, which was needing to be pre-ordered, they said there's nothing about it in the notes for a second time ??? What in the world is going on at Tellus!! So the two times I called in and talked to people in retention, and wasted 4 hours in total, they didn't actually do anything. What a huge waste of time will not waste my time again with them read more

Almost 3 HOURS ON HOLD, and a PHYSICAL TRIP, and still no one could even comment on my issue, let alone help. Details: Waited on hold for an hour-15, was told I'd get a manager, was hung up on Waited on hold 20 minutes, told to go to a physical location Physical location told me to call Waited on hold 17 minutes, call dropped Waited on hold, told I'd get a manager, waited on hold the remainder of an hour, told I couldn't continue the call without an active account number read more

criminals, liars, telus/koodo worst cellular provider you could ever have! 11 months, no resolution to a problem they caused! c.t.t.s. doesn't even scare them! they deliberately published my wife's phone number without her knowledge or consent on a public website for all to see! this is a privacy act violation, and a felony! they have lied repeatedly to myself and c.t.t.s. and do not waste your time with c.t.t.s. as they are paid by the telcos to arbitrate! the worst part is they have a monopoly on the calling plan i need to keep in touch with my family, no one else offers the plan i currently have! read more

Telus - Electronics Near Me - Burnaby, British Columbia

Telus will steal your money by not issuing a refund. When you attempt to solve this problem, you run into bots instead of people, but even if you complaint loud enough to speak to a person they lack all customer service and problem solving skills. read more

The worst experience with an ISP. Got my Internet, TV and Home security package on March 21st an 4 days later my internet went down during a meeting (WFH). I called their support and was transferred to 5 different people each asking for my identification (frustrating). At the end of 3 hour call I told them to cancel my subscription as I was on a trial period for 15 days. Went back to Shaw and I'm a happy customer now! read more

I was a client with Telus for 20 years and finally grew tired of always having to call them for promotions. They love to give people that have never spent a dime with them a great deal but they never call existing clients to offer them a deal. I decided to switch providers and when I returned my phone they charged me an extra $400 as they missed adding the returned phone on my account. I got a hold of a Telus rep and they told me it was taken care of and all I owed was $37.49...which I paid. 4 months later I get a call from a collection agency saying that I owed Telus $400! After numerous calls with Telus, that I was on hold for about an hour each time! Finally this was taken off my Credit Score. NEVER will I use Telus again! read more

Do not get Telus service! Especially if you use internet to see baby or work! THEY DONT CARE! If i could give 0 stars, I would. Internet has been down for 4 days. Technician came today, he was rude and had an aggressive tone (Jarrold C.) he said that it works when he did his first "check", then realized it didn't, changed the modem, then we asked to check if it works on our devices. He said, he was wasting his time if he did that and then just left. Our baby monitor doesn't work. Thanks for the worst service in history!!!! NOTHING WORKS! Baby was no monitor, we both lost 3 days of work and still not fixed. Happy this aggressive, rude man is put of our house though! read more

I've been on the phone with Telus for 1 hour 22 minutes (and still holding) trying to address a bill concern. The home security system was installed in July 2024 and sold to me as a locked in price for 5 years. After 8 months, apparently the price is no longer locked in. Is this not false advertising? Thus far Telus doesn't have an answer that. read more