The problem I previously posted about has been resolved in a manner I am very happy with…read more The store manager, Dione, is very knowledgeable and has excellent customer service skills. I will definitely consider Clearwest in the future.

Great customer service, was followed up by management to explain situation. I recommend coming…read moreinto the store for quick non hassle service than online and over the phone.

These people are sooooo terrible. The service is terrible, the wait times are terrible. No one ever…read morecalls back when they say they will. Transfer you around departments repeatedly. Never ending holds, then it hangs up after 90 minutes of wait time and you start again. Been without internet for 6 weeks. Our Phones are with Rogers too, so we obviously get no signal. Get better. You suck Shaw.

DO NOT USE SHAW…read more Since the Rogers buy-out, they will lie and steal from you. I moved away and asked to cancel my account. They begged and pleaded with me to just suspend the account, for no charge, and pick up where I left off when I had moved again and needed internet services. I must stress they promised me no charges. I agreed. I then noticed they had continued to charge my credit card without my knowledge, eventually maxing it out. They attempted another charge, but could not get the funds from the maxed card, and so proceeded to add a $70 bounce-back surcharge to the bill. I waited for 2.5 HOURS on their customer service line, getting bounced between Shaw and Rogers because nobody knows how the departments work or who does what, with the merger. Eventually a rude woman told me the charges are correct, there was nothing she was going to do about it, and if I wanted to cancel, it was an additional $120. On top of that, I am currently unable to pay the bill, because their sign-in page no longer works on any browser, on either my desktop or my phone. It keeps redirecting me to their support page which has no account recovery options. The account recovery link from the AI bot just sends me back to the sign-in page, where I will just loop endlessly. Good way to siphon another $70 late fee out of me, I guess. Criminal behavior. Shaw used to be really good, I used them for over 10 years. Now that Rogers has taken over, they are a must-avoid. They WILL steal from you.

Honestly. I like dealing with this business. I get top quality speeds and I get customer service…read morefar faster than I ever did with TLS. Anyway, if you want a quality ISP and to not have to wait on hold forever/wait weeks for an email reply from customer service, They got you.

It's impossible to compare The Internet Centre with other connectivity professionals because, quite…read moresimply, there is no comparison. We've worked with a significant number of hosting, connectivity and infrastructure providers and none -- not large, not small -- can hold a candle to the knowledge and dedication that Graham, Matt, Derrick and the rest of the team brings to the table. I can recommend TiC to anyone -- consumer or corporation -- who requires anything from a single VoIP line to enterprise connectivity and dedicated fibre.

I went down to this Virgin Mobile Kiosk today to get my phone sorted out..basically I wanted my…read morephone unlocked and to go down to the lowest tab for a few months as I'll be working away. The girl that I spoke to was so sirly..she literally talked like some California Valley Girl, it was blatantly obvious that she didn't want to be there AND even more obvious that she didn't want to be talking to me about my options. I ended up leaving without really having any of my questions answered..only that I should just call customer service and not bother actually driving there to ask them in person..

Quick, helpful, was up and running for a good price. The competition is working well for customers.read more