The WORST customer service I have ever had. They give you the constant run around ALL THE TIME. Instead of finding out the problem to begin with, they try and bargain with you to make it cheaper so you won't look into the problem further. They over charged us on our bill so my boyfriend was calling in to clear it up. upon talking to the customer service agents for 2.5 hours and they released all information to him already, they then insisted that my boyfriend wasn't an authorized user on our account after it had been put on at least two times and we were told it was done prior to this day! SO after my boyfriend had been on the phone with them for at least 2.5 hours I called and asked for a supervisor to inquire why he is having so many problems on what seemed to be such a simple issue and the lady proceeded to tell the supervisor was to busy to talk and would call me back, then she asked for my phone number (which is on file and is with their company) and said the supervisor would call me back. Not even five minutes later my phone rings and I WAS impressed but to find out it was the lady I had talked to and was calling for me to authorize my boyfriend on our account and I explained that I was sure he had already been authorized on the account as when we set the phone up we set it up that way. But she told me he was an authorized account holder not a member! Well when we asked at the kiosk, when we set up his phone, the worker promised that it was done and he would be able to access the account at all times. After setting it up with her she said all was good and then not even five minutes later my phone rings and its another lady saying that he isn't authorized and he needs to be authorized for account details and AGAIN I tell you he had already had access to multiple times today and I just authorized him 5 minutes before with the other lady. So I explained to her that I had just done it with another lady on the phone not long and she insisted that I had not. So I go through it again with her after going over it with this lady and giving her all his information again. I confirmed again that it had been done. I had already confirmed with the First Lady yet some how she still managed to screw that up! How in the hell is it so hard to do the job right the first time?! So I asked her to have her supervisor call me and she turns around and goes I am the supervisor. So I begin explaining what happened briefly and she just brushes me off and says she will talk to my boyfriend. SO earlier before the supervisor was involved client care had called tech support to look into it and the data charges and the phone call he has had earlier this month with another client care "specialist", tech support confirmed that we never approved for our data limit to be allowed to go over. As well as it was in fact client care that approved it not us and that my boyfriend did call and up his plan earlier this month and was told they would put two extra gigs on for 10 dollars for this month and next month his new plan would start. HOWEVER they had told him about an hour in that I had approved the data overage via text! I had never done such a thing and the tech support confirmed that it was not us. In fact tech support was surprised at that time it took 2 hours for them to even call tech support and she insisted that she would clear everything up for us. They still would not fix it. They actually refused to discount us more than 50% when we should not have been paying any overage fees beside the 10 dollars. And we received no apologies for the way he was treated by multiple staff one lady even went upon trying to threaten him! I am appalled that a company would allow their staff to treat their customers like that and that a supervisor would over look such a significant thing! We will for sure be leaving Virgin Mobile when our contracts are up! DON'T WASTE your time unless you want to be treated like trash. read more
