No amount of dealing with Telus' terrible service justifies Optik technology. Today your technician failed to show for the second time in a week with no call. As a small business, we yanked most of our needs away from Telus years ago but could only get our toll free line through you. You have one job Telus, just one job. Even "escalated" in your massively time wasting and misnamed service centre has got us to some guy in Alberta who guaranteed it would be done today. Shaw has been seemless in our office move and Bell provides awesome mobile service. Telus is too busy with cute animals to take business customers seriously. #badservice #telusfail read more

Attempted to switch from Shaw to the new Fibre Optic Telus service. Sales person was great, made many promises that we believed about how much better they were than Shaw in customer service, and in equipment etc. First appointment technician did not show up, called an hour late, after waiting for 2 hours, to let us know he was on his way. We had left the house after 3+ hours. Called and re-booked an appointment for first thing in the morning today and again the technician did not show up and after 3 hours I called to let them know nobody would be at the house. They were apologetic and told me it would not happen again and offered a 100$ credit on the account. I chose not to waist my time for a 3rd day waiting for Telus. I will be staying with Shaw happily addressing issues with a real person when I call, not 30-60 min later. Terrible service from Telus!! read more

Telus are really such a perfect example of overweening corporate arrogance. We as consumers are stuck with either shaw, who are also prick's or telus. (Serious pricks), They are both horrible options, but my recent experience with Telus put me over the top. 3 1/2 hours on hold before speaking to A pinhead who's command of the English language rivalled my dogs'. Ultimately, the pinhead was of no assistance. The next day, another half wit phoned and he was somewhat helpful. Everybody Says that they are sorry, but they fail to appreciate that we have wasted hours of time sitting by the phone. This kind of time wasted should be compensated by Telus. read more

Awful service since I switched to the supposed high speed Fibre service. Give me old fashioned cable any day. Games are choppy when I'm watching hockey, most recently for the Stanley Cup Finals. Can't access Big Brother and it has been more than 24 hours since it was on yesterday and it says it's upcoming. It isn't even listed on Global. Big thumbs down to this Telus Optik TV read more

3 weeks after Optik TV and Internet install it still doesn't work and I'm on the line trying to get a hold of someone which obviously will take a long time as usual. I moved and had to switch from Novus due to availability and now I pay double for less service, less speed and apparently paying for no TV and I can't get support on it. Classic Telus. read more

The cable box shits the bed pretty much daily and there appears to be major inconsistency within the province as to when new shoes are upload to the "on demand" section. It's honestly just unacceptable in the year 2021. read more

my wife had Telus tv put in because they convinced her it was cheaper then Shaw after 9 days she called Telus told them take your garbage tv out of my house you'd think after 9 days all her Chanel's would work but no and telus refused to fix the programming issue they more in to pushing there crappy home security but first they'll give give a list of things to buy pay some one to put it in then they'll come back not happening for stuff u can buy at Walmart for 20 bucks but Telus sucks there a joke with optic and I agree it should cheaper because 2 channels working out 200 shouldn't cost much read more

Long time user of Optik here. Now we have repeated full audio dropouts when changing stations. If you call up Netflix and load a movie, expect the screen to (occasionally) go black and the Optik box to go into "hard boot" mode and then a long restart process. The Guide is often wrong, especially on the Sports network feeds. Last call we made they dropped out bill by $65/month for 2 years, but the problems persist. And we are hard-wired from the modem to the Optik box, and hard-wired to the TV. Our place is only 2 years old; we should have flawless service. read more

Today Telus was suppose to install my Optik TV and Internet bundle. Since I live in an apartment I had given my landlords name and number so he could let them into the electrical room and my apartment. They told him they needed me to be present for the installation. When I phoned Telus they stated that they only need someone of age +19. I asked what the issue was and they weren't sure but said the techs had already gone into the electrical room and only need access to my suite to finish. After talking to the landlord I found out Telus never accessed the electrical room. I guess you pretty much have to be a stay at home worker or have the luxury of taking 3-5 hours off work. Wake up Telus ... they call it working class cause we have to work. If you want a run around with no internet or cable at the end of the day and only headaches as they try to reschedule another appointment for a week or so later....by all means try it ....NOT!! read more

Telus tv is so bad so poorly setup and the guide is terrible too, there's way to many useless channes , if I could give a negative 5 star rating I would I wouldn't have Telus tv if they paid me to take it . Shaw is a billion times better at any price . read more

I do not understand how this company works. There are bunch of people who work there without any brains or they do not use if they have them. I do not have Telus service or product or did never had in past and remember a sales rep called me few months before for service with some deal. Since then i am receiving monthly invoices every month ranging from 70 dollars to 200 + dollars . I do not understand when there id no service hoe do they calculate no. of megabytes used for Internet? Strange. lucky I do not use this company otherwise i would had been wasting my time talking to customer service trying to explain my invoices. I would never ever use or recommend Telus to anyone. read more

Couldn't agree more with the last review. Today my 3 year telus tv contract expires. Great tv horrible customer service... Customer retention department was insulting to me as a customer. read more

Don't bother ordering Telus Optik TV. You can't: 1) watch HD on two different tv's in the SAME home 2) move your TV into a different room in the SAME house without calling Telus and they charge you $100 to send a guy to move the cable to another outlet They also have really poor packages to choose from. They also send customer service calls overseas. I find that appalling as there are people here looking for jobs AND these people don't even get Telus service so what can they possibly do to help me out?!?! Then when you complain about their service or compare them to their competitors they say either 1) they are on different networks (Why that would matter to your average TV viewing client, I don't know) 2) tell you that their competitor is switching to the same system (BS) Plus, they make you sign a contract, which their competitor does not. Just don't bother, I'm saving you a big fat headache. read more

I hate telus, after I have issue with their bill error, I google and found out lots complain for Telus. one said " I late Telus" so I do. their customer is very rude , they told me monthy payment is $63.49. they sent me the bill statement show i $108.16. I called them ask what is going on, they said the bill statement amount was error, I just ignored it. I was ingored them for 1 .5 year. and I was told i am due for their payment over $400. because every month I need to pay them $108. not $63. who said Telus is cheaper than shaw.? they said after 6month my bill is $108. after 6 month the bill statement they sent it was right not error any more. it was very confused. I didnot realise that, and they withdraw my bank account is $63/ month. I called telus agent said I was in 3 year contact 63/ monthy, they said they doesnot have contact. and I feel rip off. call them cancelled the service, then they said there is 3 year contact I need to pay cancellation for over $250 . what is scam. I use Rogers for my cellhone , they made mistake for bill, sometime because they didnot clearly for the plan and sometime I am reasonable made mistake, like I thought 1800*** number is free call, so it is free also if I call from my cellphone. so I called Bank 1800 number from my cellphone sometime, you know 1800 on hold sometime 30 mins , so I was charged lots but Rogers give me 50% off credit they kind understand those mistake. and Telus, Their service is very horrible, in this situation, they misleading customer and confused on bill . they didn't take any responsible and one of customer support agent told me, like threat me said they hire a good lawyer . the manager is rude and refused any credit and blame on customers. I told the telus agent, it is rip off, it looks scam. I will suggest, never NEVER use TELUS. rip customers off and their service is worse , for anyone who wanted to swtich Telus, Google " dispute bill telus" first. then you can find lots complains how telus rip people off for misleading or error on bill and how they retracted as customer service. I use Shaw now. No 3 year contact. $89 / month. telus $108.16 /month, after you sign the 3 year contact they raise the price up . WHO said Telus cheaper than Shaw? read more