My parents don't speak English. They waited for two hours and I didn't say anything. Then today I…read morecalled to ask why the car didn't come. He said if you didn't answer the phone at 6:30, it didn't come. I said you can call again. He said you called the insurance company and he didn't know to hang up. They called me this afternoon and said a woman would call and ask when you will be back and their company car will come. I said my mother is on IV and I don't know when. Can I call you half an hour in advance? They said yes. Later when I called, the man who answered the phone said our company doesn't do business with you. What kind of company is it? Don't call a car from their company. If there is a 0 star, I won't give them a single star.

I had previously written a complaint regarding my experience on Thursday, December 12, 2024. Sorry…read moreI failed to mention I had to cancel my doctor's appointment. Now my appointment is not until next year.

Ambulette with 2 man assist was great. Picked us up on time even during a thunderstorm. The men…read morewere very friendly and helpful. They were able to bring my husband up 16 stairs. Definitely would recommend this company to others. NYC Fly Wheels is out go to transport. Thanks!

This is the worst company! I booked a $600 one way ride to a hospital with a bed. They canceled the…read moreride about an hour before and I had to switch to a wheelchair ride. That ride came 45 minutes late! The wheelchair didn't have the foot pedals on so the elderly passenger had to keep her feet up. Then the wheelchair lift didn't work properly in the van. We were late to our hospital procedure. Would have been better off in an uber! Tried to get a credit and they wouldn't call me back. Find someone reliable if you need medical transport!

I had heard nightmare stories about ambulette services -- drivers showing up hours late, no-shows,…read moreetc -- so I was nervous making my first appointment with TrueCare. Turns out that I had no need to worry. TrueCare showed up on time, loaded our wheelchair safely, and got us where we needed to go without any hassle. They even offer weekend pickups. Their office staff is polite, and it's easy to reach someone by phone. I highly recommend them for trips in Nassau and Suffolk counties.

Yeah, it's a new company, so give some slack, but they did get me to my appointment late, so I…read morecould not see the doctor. Perhaps in time, they will realize how far Manhattan is.

My sister and I had to maneuver our mother to the ER (non-emergency/ 911). We are not from the…read morelocal and so just started searching local companies. How extremely fortunate we found Green Trips! The dispatcher was knowledgeable, quick and professional. Within 30 minutes our wonderful driver, John, arrived. He was courteous, helpful and kind as he helped us get my wheelchair bound mother down 15 exterior steps. Highly recommend - thank you Green Trips!

With less than one day's notice, Peter and John at Green Trips help orchestrate a pickup and two…read moredifferent medical drop offs with a final return for my mother and her aide. The driver was on time, helpful in getting her wheelchair in the vehicle and courteous. I would not hesitate to use them again.

Best wheelchair transportation in Queens! Booked multiple ambulette rides for my grandfather and…read morehe's always happy with the ride and driver. The driver has engaged him in conversation and treated like a person instead if a package. He feels respected and special. Thank you again.

Dear Medlife Ambulette, My husband and I absolutely love you…read moreguys. You guys have taken such amazing care of us both for so many years. You are by far THE BEST AMBULETTE company in NYC

Atlas Ambullette Inc picked me up 15min earlier and I had to wait 45min coming home. The drives was…read morenice.

I'd give zero stars if I could. This transport company is absolutely unreliable. They have failed…read moreto show up three times in just two months, causing my father to miss important doctor appointments. He is essentially bed bound, and getting him ready takes a tremendous amount of effort--only for the ride to never arrive. There is no accountability from anyone at the company. No explanations, no apologies, nothing. Just complete disregard for the patients and families who depend on them. Plain and simple: this company is terrible. Avoid them if you can.

The best service you could ask for. I have been using Paxxia for all of 2018 and all of their…read moredrivers are professional and prompt. They call to confirm appointments and will go out of their way to make certain they exceed your expectations. The cars are clean and well maintained. They are respectful and since COVID, their cars are extra sanitary. Paxxia is the best car service in NY.

From the owner: We are the leader in non emergency transportation in New York City! Serving all five boroughsread more

Our experience was fantastic. Shawn, the driver, was an enormous help in transporting my elderly…read morefather - he was courteous, professional, kind, and the trip was a delight. My father will need many appointments and I will be hiring Hearts & Homes for all his visits. So happy this company is here!

Reliable first class service from Hearts and Home. We have…read morebeen utilizing this great company for a very long time and I will say that the reliability factor is superb as well as the professionalism exhibited for each call. Shawn is our man along with his safe driving skills and his well equipped van. He is always on time and endeavors to get us to our appointments in a timely manner. Highly recommend!!

Hi, me again. So I went to the car wash where this happened. I do have to admit, you were right, it…read morewasn't van 99. It was van 90. I guess I should be thankful that after being hit by the driver of van 90 I at least was able to get the name of your company. While the video isn't perfect, you can plainly see that van 90 lurches forward, lurches forward, lurches forward, and then as the light turns red, he is fed up, and makes a hard right turn into my car (you can see the car move forward from the impact) and van 90 then runs the light and is off and gone down Trotting Course Lane. Are you still covering up for your driver who fled the scene of an accident???

Polite drivers,polite service, always on time. Highly recommend. Very happy with their serviceread more