Anonymous Employee Review - Operations Division During my time with this company, I encountered a range of systemic issues that significantly impacted employee morale, operational consistency, and overall workplace integrity. Management & Communication * The general and operations managers often operated as a unified front, but this cohesion frequently manifested as groupthink and a lack of accountability. Promises regarding equipment, support, and scheduling were routinely reversed or ignored. * Employees were encouraged to reach out for assistance, yet doing so often resulted in dismissive responses or punitive feedback. Requests for necessary tools or upgrades were denied with vague reassurances that existing resources were "good enough." * Supervisors regularly addressed staff in a condescending manner, creating a hostile environment where employees felt compelled to assert basic professional boundaries. Favoritism & Trust Issues * A culture of favoritism was evident, with certain individuals receiving preferential treatment in scheduling, disciplinary actions, and managerial leniency. This undermined team cohesion and created a perception of inequity. * Despite frequent messaging around "teamwork" and "safety," management openly expressed distrust toward employees. Surveillance measures were introduced under the guise of operational oversight, yet were used to critique minor infractions rather than support performance improvement. Scheduling & Work-Life Balance * Daily schedules were not communicated in advance. Employees were expected to arrive without knowing their route or shift duration until logging into the app each morning. This unpredictability made it impossible to plan personal appointments, family events, or other obligations. * Time-off requests were routinely denied, and calling out--even for legitimate illness--resulted in disciplinary points without prior warning or discussion. This punitive system discouraged employees from prioritizing their health and well-being. Compensation & Advancement * Raises were exceedingly rare, and compensation remained stagnant despite increased responsibilities and cost-of-living pressures. Many employees reported living paycheck to paycheck, with little hope for financial growth. * Pay disparities between regions were notable, with other cities offering higher wages despite lower living costs. This raised concerns about the long-term viability of this division in its current location. CSA Ratings & Performance Pressure * Employees were required to solicit Customer Service Assessment (CSA) ratings after each delivery, regardless of context or customer receptiveness. This practice placed undue pressure on drivers and shifted responsibility for customer engagement away from management. * The emphasis on CSA scores appeared to serve managerial optics rather than reflect actual employee performance. A more appropriate approach would involve management initiating follow-up communications with customers to request feedback, rather than placing that burden on drivers. Surveillance & Disciplinary Practices * The introduction of workplace cameras was framed as a non-invasive measure, yet footage was frequently used to critique minor infractions. Employees received video clips highlighting perceived shortcomings, often unrelated to safety or performance. * Strict policies prohibited holding work phones while on duty, even when necessary for job-related tasks. Enforcement of these rules felt excessive and counterproductive, especially when balanced against the need for real-time communication and navigation. Final Thoughts While the core responsibilities of the job were straightforward and manageable, the culture of micromanagement, favoritism, and inconsistent leadership created unnecessary stress. Authority was often misused, and constructive feedback was rare. The company would benefit from reevaluating its management training, communication protocols, and employee support systems to foster a more respectful and sustainable workplace read more

As another reviewer stated, this is the worst company I have ever had to deal with in my life. I bought a dishwasher from Home Depot and until they stop using these awful people I will never use Home Depot again for any type of installation!!! The first time they came, they broke my valve. So I had to hire a plumber to get that fixed. The second time they came, they brought a dishwasher with broken legs. When they finally brought and installed a decent dishwasher, it leaked, so I had to hire a plumber again. A few days later I noticed there was a ding/flaw in the dishwasher, so I set-up an exchange. When the driver came to do the exchange, he refused to install it because he said the diverter under the sink was incorrect. However, it was NOT incorrect because I just hired a plumber to put a new one on! I put the driver on the phone with my plumber and let them hash it out. But it didn't matter, because the driver was dead-set on not doing the install. So suddenly Temco's driver's are plumbing experts? He was literally telling my certified plumber, who services my entire HOA, that he did a mickey mouse job, which was not true at all! The plumber actually used the correct part needed. They made me hire a plumber a THIRD TIME. So I called and said, "I will NOT be paying for the plumber AGAIN." The customer service lady said, "no problem, email us your invoice to claims@temcologistics.com and we will reimburse you for the plumber." As instructed, I sent them my Invoice and they never replied. So a month later I follow-up and they now tell me they have no notes of incident and refuse to reimburse me. So clearly I am delusional and made this whole story up, and that's how I know their claims email....because no one ever told me I would be reimbursed...right.... I have spent hours and hours on the phone with Temco and everyone just transfers me to another department that doesn't help. Customer service tells me to talk to Claims, Claims tells me to talk to Customer service, they've transferred me to G.E. who has absolutely nothing to do with anything! And I'm pretty sure I've been transferred to every department they own. Home Depot does the same thing, lets me sit on hold for an hour and transfers me to other departments who claim to be unable to help. Oh, and every time they've been to my house, they scratch my floors and leave mud ALL OVER. I spend an hour cleaning-up after them every single time. Please don't use this company ever. This is the absolute WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Find a local small business to support and give them your money instead. Trust me please!!! read more

Why doesn't Yelp have the option for minus stars??? ~ If they did, I'd give Temco Logistics a minus 5. Beginning of December 2022: Sears Warranty promised a new replacement microwave in 2 to 3 weeks. 5 weeks later Temco Logistics finally calls to set an appointment. 1st APPOINTMENT: Appointment between 1 pm and 4 pm. The service tech calls approximately 5:30 pm saying he hadn't eaten lunch; therefore, he's canceling and he'll have "the lady" call in the morning and set up a new appointment. 2nd APPOINTMENT: No call for almost 2 weeks 3rd APPOINTMENT: Appointment between 10 am and 2 pm. Just before 6 pm, I received a call from a female TemCo employee stating they were canceling and needed to reschedule. Set an appointment for the following Tues. 4th APPOINTMENT: Monday Lee called confirming the installer will arrive between 2 pm and 6 pm 5th APPOINTMENT: Monday I hour later a male employee from TemCo called confirming the installer will arrive between 1 pm and 5 pm. I explained Lee had already confirmed an appointment for 2 pm and 6 pm, so which is it? Man would have to had to call back as unbeknownst to him, apparently, I was scheduled twice for the same day with two different installers. I told him this was unacceptable between the canceling, not returning calls, and double-booking, He became rude and huffy, telling me to call and reschedule for another day. I told him in no uncertain terms "I don't work for your company; you're not paying me to do your job". He was not nice, but by then, neither was I. 6th APPOINTMENT: Installer Antonio called assuring me he'd be arriving "absolutely" no later than 5:30 pm even though the appointment was set for the 1 pm to 5 pm window. 7th APPOINTMENT: Antonio called at 5:30 stating he running late and won't arrive for another 40 minutes. 8th APPOINTMENT: 6:13 pm ANTONIO and ERIC ARRIVED!!! Super nice and extremely efficient young men. They are the ONLY redeeming value Temco Logistics has to their name. Eric told me if they'd been apprised of the trouble I'd had with their business office they would have made sure I was the 1st install of the day. ***** PS... I would give both ANTONIO and ERIC 5 PLUS STARS ***** for their GENUINE RAPPORT, GREAT ATTITUDE, and FABULOUS CUSTOMER SERVICE SKILLS. I hope when it comes time for these two young men to move on from Temco they find a company that has the ability to render good service. read more

My recommendation is that Home Depot needs to sever their relationship with this third party vendor. Temco is absolutely horrible. I like Hone Depot and have made several purchases from them. But when it comes to the delivery and set up this where I wish I took my business elsewhere. 11/30/19 I purchase appliances from Home Depot. 12/04/19 they are delivered. I realized that I should bought a stacking kit to give me a little more room in my laundry room. The unit fits but if stacked more room. The guys from Temco tell me order the stacking kit and someone from the company would come out and stack the washer and dryer. Washer and dryer installed. Checked to ensure it was working. Guys leave. Stacking kit ordered. Stacking kit delivered. Stacking kit missing pieces. Temco could not complete the project. Another appointment needed to be set up. Stacking kit reordered. Stacking delivered. All kisses are in the kit. 12/13/19 Temco calls to confirm appointment for 12/14/19. Temco cancels my appointment without telling me they cancelled it. I literary took a day off work to be there. No explanation why. They cancelled it. 12/28/19 Temco come out again. The guys tell me they cannot stack my washer and dryer because it is a liability and they do not want to risk damaging the units. The original tram who installed it has to come back out band stack the units. Are you kidding me? I do not recall any where in the transaction that this was told to me. Had all information been shared different options would have need considered. Perhaps not to install. Not to purchase. But how was I to know. The techs continue to tell me that the previous team installed my range incorrectly. Who does this? Teammates against teammates. I immediately go to Home Depot and there is only 1 manager on duty. No one higher up the rank is on duty at Home Depot on 12/28/19. Kinda weird. But this manager tells me that they have complaints about Temco all the time. Is it worth it to lose customers by continuing to use a sub par vendor for delivery and installation. So today is 12/30/19. My washer and dryer are not stacked. I'm stuck and hoping that the manager at Hime Depot Chris will be helpful and follow through on him getting involved for a resolution. read more

NOTE: THIS REVIEW IS FOR THE NEW TEMCO LOGISTICS IN THE SF BAY AREA, 31145 Wiegman Rd, Hayward, CA 94544. HOME DEPOT USES THIS COMPANY FOR SF BAY APPLIANCE DELIVERIES AND INSTALLS. BEWARE!!! THEY ARE OVERWHELMED AND ALL OF THEIR LOCAL STAFF ARE INEXPERIENCED. This company apparently just arrived in the SF Bay area and does deliveries and installation of appliances for Home Depot, although they are well-established elsewhere, including the LA metro area. I was told that wen they picked up the Home Depot account they were left with hundreds of undelivered orders from the previous servicing company, and that all of their Bay area staff are new hires. They cancelled or rescheduled my delivery of the same Home Depot appliances three times in a row without notice, and when I called, they promised to get back to me "within 15 minutes" or "a half hour" but never did - NOT EVEN ONCE. They made promises of delivery that they did not keep. A classic "who's on first?" situation. I must have spent three hours on the phone with them or on line with Home Depot. Finally, after the THIRD cancellation/reschedule (again without notice, and while I was actually on line with Home Depot, who saw it happen), they dispatched two installers "special delivery" in a pickup truck with just my washer and dryer, 45 minutes from Hayward. The installer was experienced, professional, efficient and courteous. He also was from LA/Pomona. Temco sent him to the Bay area temporarily, two weeks turned that has turned into two months - to try to pull things together. Bottom line: RIGHT NOW THESE PEOPLE HAVE NO INTEGRITY. THEY AREN'T HONEST AND STRAIGHTFORWARD, AND MAKE PROMISES THEY DON'T KEEP. FRANKLY, THEY LIE. IT WOULD BE BETTER TO ADMIT, "HONESTLY, IT'S A MESS HERE, AND IT MAY TAKE A MONTH BEFORE WE CAN DELIVER YOUR APPLIANCES." That wouldn't be encouraging news from a "new kid on the block", but is it better to lie to and hide from customers, insulting and disrespecting them? Especially during the year-end holiday period when Home Depot sells tons of major appliances and I wasted two days off from work. read more

I sent a message to the manager of the two Temco delivery guys that came to my home last Friday 8/4 for my Home Depot appliance order. This is what I wrote to the manager: "I asked for your contact information from your two wonderful delivery guys, George and Dakwan. I firmly believe supervisors and managers like you need to be aware and hear from your customers like me of how amazingly courteous, friendly, kind and helpful they are from the moment I opened the door for them and seeing their happy faces, to respectfully putting on their shoe covers when asked, and hauling away my old dishwasher with patience, and carefully putting in the new appliance in. They were also so nice to my little pet. I even got a courtesy call from them 30 min prior to their arrival compared to others in the past that would just either give me a 5 min courtesy call or none at all. They were professional, polite, personable, respectful and went above and beyond to give a customer like myself an excellent customer service experience. I have had so many different appliance and furniture deliveries in the past, but these two- George and Dakwan stood out from the rest. They were the best delivery guys I have ever encountered by far. This is the one of the very few times I have actually taken the time to not only provide a feedback on customer survey but to also personally reach out to their superior to give them all the stars these two deserve and more. It is my pleasure to write this positive review and recommendation on George and Dakwan in hopes that in a way this will help them earn deserving salary increases to incentivize them to stay with a company such as yours that values star employees like them. Thank you for your time in reading this review. I hope they get rewarded for their excellent job and professionalism. They are an epitome of what real customer service is all about. Thank you for sending them to help me with my appliance delivery today after a series of bad experiences I had had with Home Depot these past couple of months. Your Highly Satisfied Customer, Ava De Guzman read more

This is absolutely by far, the worst delivery company I have ever dealt with. At all cost DO NOT USE THEM!!!!! To begin, I purchased a gas stove, dishwasher and microwave from JCPenney. This delivery company removed my working appliances and then went to install the new appliances. But I noticed the dishwasher and microwave were both scratched and dented. I told them I wanted them replaced with appliances that are not damaged and they said they will reorder them, but they cannot reinstall my old appliances. So basically, they were going to leave me without a dishwasher and without a microwave and without water in my kitchen for 2.5 weeks...even though my old appliances were all still in working condition. I told them that is completely unacceptable and I heard one of the workers discussing it with another employee. I noticed they started putting the new and damaged appliances back on their truck which was fine as long as they were going to reinstall my old ones. One of the workers told me he was just going to wait in the car because it was going to take a long time. A few minutes later I looked outside and they were gone. They also left me without water to my sink. So after they decided to leave I had no water in my kitchen, no dishwasher and no microwave. I then called JCPenney and they had called them to go back to install my old appliances so that I would have something while I had to wait until the 21st to have my new appliances delivered. Numerous times I told the workers I needed my appliances reinstalled and they said it was against their policy to reinstall old appliances.....maybe they should have checked to make sure the new appliances were not damaged before removing my working ones and leaving me with nothing. Their customer service is awful and this entire purchase makes me rethink ever purchasing appliances from JCPenney if they hire delivery companies like these. Oh yeah and to top it all off they left trash in my yard and this 1st delivery attempt took 3.5 hours for them to only install a new stove. read more

This vendor is commonly used by Home Depot for delivery and installation services for appliances. One problem is that the personnel are not equipped to handle any "nonstandard" issues. I fully understand that the Home Depot terms and conditions state that delivery/installation only covers "standard" installation. However, the person ordering the appliance is not fully able to judge this (I realize Home Depot has guidelines). The personnel have a very small tool kit and no additional parts that might be needed in various scenarios. They are also not authorized to go and get any parts from a nearby store (including Home Depot). Therefore, they improvise the best they can which is not necessarily good. In one case, they overtorqued a mounting bolt for an over-the-range microwave and range hood, breaking the weld on the microwave. They then proceeded (without telling anyone) to screw through the kitchen cabinet into the side of the unit (not a good idea for several reasons including control wiring is in that area). In another case, the microwave range hood was installed without the exhaust damper, and the vent duct transition would block the damper opening fully (restricts airflow). They were unable to go and get the required part (I did this independently later). On the plus side, Home Depot, acting as the general contractor for this subcontractor, fully replaced the unit (twice) due to these issues. The poor Temco installation team has a tough job, handling many (13 or more) deliveries per day, with lack of tools and ability to handle common issues. It's just a flaw in the way logistics are setup. In many cases, a quick install can be done, but if there is any issue, even rather minor, Temco isn't setup very well to handle it. read more