Dewpoint has been my HVAC repair company for 3 years, Derrick and his team are very honest, fair…read moreand knowledgeable. They have fixed multiple issues with both units in my apartment and have maintained them during the hot NYC summers. I wouldn't go to or trust anyone else for working on my HVAC. Derrick explains what he thinks the issue is, what needs to be done to fix it and what possibly caused it. You can tell he's been doing it for 20 years and has never tried to oversell me on anything I don't need. This company is a shining light in a sea of untrustworthy traders. Anyone looking to have their HVAC fixed I would go with Dewpoint. (Kendra who runs the office is very helpful and understanding too!)

After many frustrating encounters with a dozen or so other AC contractors who either never called…read moreback or didn't bother to show up at the agreed-upon time (this seems to be an industry-wide phenomena), I finally found Dewpoint. Bottom line: they're the best. Derrick showed up on time and fully equipped to get to work, and he had my three central AC units (poorly installed by someone else) up and running in record time, at a fair price, despite it being the first hot spell of the summer season. Derrick walked me through the process, gave me repair/replace options and an estimated cost, and then got right to it. Polite, professional and thorough, it was a real (and rare) pleasure to deal with someone who knows his trade inside and out and takes pride in a job well done. I can't say enough good things about this company. If you need HVAC service, these guys should be your first call.

Everyone wants one now! Split systems are a rare find in suburban residential units, though their…read morepopularity is increasing as homeowners like myself learn about the benefits of the systems vs the alternatives. I heard about Iceberg Mechanical through a family friend for whom they did a large commercial project for of which they were extremely satisfied about the service they received from the entire team from job estimate to completion to preventative maintenance. My experience with the organization has been superb. I called on a Monday morning and was able to get a rep to come by Tuesday afternoon to provide an estimate. The estimate was fair and inline with the both the quality of the units and the service I eventually received. Part of the estimate process was that the rep, Joseph, sought my input when needed and offered suggestions regarding the install details and together we were able to solve some of the realistic challenges that arise when installing such units (like where is the best place to mount the base unit given the specifics of your home relative to electrical panel, condensation drainage line, in-wall/outside wall electrical/plumbing features...etc). I like the fact that I knew exactly what was going to happen and why each detail was the way it was! Long story short - Nelson and Jose did my install this past June 8th and their great teamwork (which was refreshing to watch) had the job completed in a timely, professional, and CLEAN fashion. This past weekend, a neighbors landscaper accidentally shot a large rock into the fan of the unit (from their weed wacker) and the rock damaged the fan in such a way that it no longer could spin at its high RPMs in a smooth continual motion and hence caused a noticeable vibration. I spoke with Linda in the office who was able to get someone to me the next day to troubleshoot the issue (and explaining why the vibration was being caused). Though financial responsibility is being handled by the landscaping company - I was extremely satisfied with the prompt response time by Iceberg and their ability to get it fixed in just a couple of hours!! Everyone that sees the unit asks about it and when they experience the practically silent, powerful cooling ability they have - they all want one! My advise to everyone is to use a reputable organization to install your units (Iceberg is a Diamond Dealer of the Mitsubishi systems) that provide guarantees and warranties and are fully insured - especially for situations that could arise like mine!

Iceberg is a well experienced company with a top notch team of workers and a responsive management…read moreteam.

Called New Air Technology about replacing the capacitor in the AC condenser fan. Got a fair,…read morereasonable quote and hired them for the job. Taras, the New Air technician arrived that very same day at the time promised. He performed the installation of the new capacitor in a timely and efficient manner. The AC is working fine now, and I am very satisfied with the promptness of New Air Technology in servicing my AC. I highly recommend this company for your AC repair needs.

Our 25-year-old Trane A/C ran out of juice and we decided to replace both the outside condenser and…read morethe attic air-handler. New Air technology was available on short notice (while other competitors were either available only weeks later or quoted insane amounts for the job) Mike and his father did a good job replacing everything in a day. They were pleasant to interact with, hard workers, and ready to provide all necessary explanations and advice.

I had a very good experience with this company. It is a small business owned by a very friendly and…read morerespectful Brooklyn local. I was desperate to get my through the wall AC unit installed, as I this was the third unit I had tried to order from Home Depot (long sad story) and it was in the high 80s. I woke up early and planned to be available all morning, just to find out the installer I had scheduled made a mistake and wasn't available. Fortunately, Ayrat was. I was able to schedule with Climate Helpp last minute, they were very responsive and flexible, and gave me a very fair price. Ayrat was on time, checked with me to see if everything looked good to me and asked if I wanted anything adjusted. He waited to make sure the AC was working properly, then cleaned up the area and removed the old unit. I hope I get a chance to work with him again soon, although I also hope I don't need to!

Two brand new Midea window ACs were installed in a rental apartment in Brooklyn…read more Moderate prices, lightning fast response time, clear and polite communication. Paid Zelle. Great overall experience!

If you're interested in all the details, keep reading. If you're not, the bottom line is that I…read morecan't recommend this company. Oscar won my business by giving me a low offer for a name brand unit. The one he put in was not the system he told me he'd use. Nonetheless, I didn't care since I was selling the house anyway. The one day job turned into months. They were in my house for hours for at least a week. When they "finished" Oscar said they'd come back the following week to check on things. Of course that didn't happen. But in fairness, it hadn't turned hot yet. When it did, he was no where to be found. I was forgotten like a used tissue. The last day they were here, I noticed damage to my floor. It bubbled from something cold being placed on it. I brought this to Oscar's attention and all he said was "oh." Days later, I noticed a wire that was just hanging and asked him about it. He minimized it and said they'd forgot to cut it but he was out of the country. Weeks went by and no phone call, no text no nothing. On June 1st, I texted him about the wire but he didn't respond. I woulda been content to hide and tuck the wires until the central air stopped cooling my house. It literally worked two days and then it stopped working. I messaged him on June 4th and he squeezed me in the same night. He was here for hours; in and out, in and out until he finally said that whatever the problem was he'd have to fix "tomorrow." The next day (tomorrow) the whole morning went by and nothing, not a peep from him. That afternoon, June 6th I finally texted asking him when he was coming to which he said, "Ga. The store won't have tanks until Monday. When can we get back in?" So, that Monday he came and "fixed" the issue. Oscar said something about it being hot outside and blah blah blah. Idk or care what he had to say because the condenser is supposed to work in the summer. That's exactly why you get central air. I was on vacation for a week. When I returned the house was cold. A few days later the condenser stopped working. I googled if it was normal and learned it was not and that indicated a problem. So, I texted, "Again, the outside piece isn't on. It's 74 degrees in the house although it's set for 70. It worked earlier but now it's not. I looked up if it's common for the condenser to be off and the blower on and it said no; that indicates a problem. I'll check again in the morning but I know this shouldn't be happening. Especially since it's cooler at night." I then looked on my camera and saw that it stopped working around 19:18. June 11 I texted him that the machine stopped working again. He asked if it's on outside to which I told him no. A few hours later I called him and let him know that the machine started cooling. On June 19th I texted him, "Again, the outside piece isn't on. It's 74 degrees in the house although it's set for 70. It worked earlier but now it's not. I looked up if it's common for the condenser to be off and the blower on and it said no; that indicates a problem. I'll check again in the morning but I know this shouldn't be happening. Especially since it's cooler at night." His response, "Reset it in the wrong cut the switch off and on again see if it turns on." After some more back and forth, he asked if I was back from vacation. Unfortunately I wasn't home. On June 29th, I asked if there was any way for the air to go upstairs. It should be known that the system when it works only cools downstairs and doesn't cool the second floor. He responded that he's away until Thursday. Today is July 1 and the hottest day of the whole year so far and the AC is not working. I heard gurgling noises coming from it and found liquid on the system. When I reached out to Oscar, he didn't respond. I informed him that I think the machine was refurbished because something brand new shouldn't have all these problems. I showed him pictures of the water. At this point, I'm contemplating going to court for a refund.

Oscar the owner of Whitestone Heating and Cooling deserves this 5 review!!…read moreAlthough I ultimately had to go with a different HVAC company due to scheduling needs, I wanted to take a moment to recognize Whitestone Heating and Cooling--and especially Oscar, the owner--for his exceptional service and professionalism. From the moment I reached out for a quote, Oscar was incredibly responsive, transparent, and honest about his availability and what to expect. He took the time to explain the options, answered all my questions thoroughly, and never tried to upsell or pressure me into anything. It's rare to come across that level of integrity and clear communication in the home services industry. Even though we couldn't move forward this time, I wouldn't hesitate to recommend Whitestone to anyone looking for reliable, trustworthy HVAC services. Looking forward to using this company in the future!

The work was neat and professionally done. The units were mounted carefully and properly. All…read morelines were covered with lineset very neat on top of the garage. Would recommend this business

After 3 technician visits, I am still not getting hot out reliably. Spent over $1,000 plus tip and…read moredid not get the issue resolved.

Contacted East Coast yesterday around 10:15am for an A/C unit not blowing cold. They responded…read moreright away, was in the area to inspect between 11am-1pm, texted around 1pm a bit behind schedule and on the way. Completed repair same day. Very professional service, outstanding communication, good workmanship with fair pricing. Would recommend from my one experience and intend to use again for any of my homes needs.

East Coast Heating & Cooling just finished my full HVAC replacement, and I can highly recommend…read morethem. Jason was one of several HVAC contractors I asked for quotes. He offered the very best Labor Warranty, along with top quality equipment and warranties on three different levels, at very reasonable prices. The work was done in a timely fashion with a knowledgeable small crew. If you need any HVAC work done, give this local & proficient company a call.

Tech came to my apartment in glenwood was extremely confused and un experienced ,tech checked unit…read moresaid unit was fixed and left several hours went by and the unit nearly caused a fire as a safety thermostat was jumped out forcing unit to stay on watch your backs they don't train techs clearly

They provided high quality work, were very professional and amazing prices. When they came to the…read morehouse they were very respectful and I got several quotes and no one close