We reached out for service in the morning because our thermostat dropped working. They were able…read moreto provide service the same day. It was during a heat wave so to have a same day call was fantastic. Add to that, they were courteous and the communication was ongoing throughout the day. Highly recommended!!!

I was completely satisfied with the service Andrei provided. He was very professional, honest and…read moreforthright. He was able to diagnose and fix the issues we had with our ac units when the company who installed them would not. I highly recommend his services.

My radiant heat was read its last rites. That said, it was time to go shopping for a new HVAC…read moresystem. After carefully researching and meeting with several HVAC companies, I was extremely impressed by Coastal Air Conditioning, specifically Mike Cerchia, who is their Comfort Advisor. Mike is also a tech and still goes out in the field, as needed. He has outstanding knowledge in the HVAC space. He looked at my current set up and provided us with the best fit for our house, which turned out to be forced hot air. He went over the pros and cons of forced hot air versus baseboard, which I also considered. However, my wife and I decided that forced hot air would be the least invasive option with respect to the post installation repairs that would be required, i.e, painting, sheetrock replacement, etc. As promised, Mike provided me with an estimate same day. I should point out that Mike called me periodically to see if we made a decision and if we had any questions. I informed him that we were still reviewing some of the other estimates/proposals that we have received. What we truly liked about Mike was that he never employed high pressure sales tactics. Whenever I texted him or called him, he replied immediately. If he wasn't available, he would return calls promptly. My wife and I unanimously decided that Coastal distinguished themselves from their competitors and, as such, we awarded them with our business. One of Coastal's Service Coordinators, called me to set up an appointment for a walk through, prior to the installation. Brian Mazzatenta, who is Coastal's Residential Installation Manager, performed the walkthrough and measured out what was needed. Bryan was exceptionally thorough and also has outstanding HVAC acumen. He did an excellent job of setting expectations and delivering against them. He followed up and was always available to address any questions that we had. This past Wednesday the installation began. The two techs who performed the installation were Pat and Riley. Both were outstanding. Very communicative with in depth knowledge. They worked as a cohesive team. As we have a dog we were concerned about her getting loose. Both Pat and Riley were very mindful and eased our concerns. Not only were both Pat and Riley outstanding at their jobs and incredibly reliable, they were both extremely respectful of our property. At one point Pat said that he treats a client's house as if it was his own, which was evident throughout the entire installation process. Both Pat and Riley were also very neat and cleaned up any debris that resulted from the installation. I am pleased to state that the installation has been successfully completed, which also included a new hot water heater. Our new HVAC system - both heat and air - is working fine. Overall, we are exceptionally pleased by the level of technical expertise, service and professionalism that was provided by Coastal. While more and more and more of these companies are being sold to Private Equity groups, Coastal prides itself in still being a mom and pop shop - and they are in the best possible way. Everyone from management to the techs to sales to the office are pleasant, professional and knowledgeable in their respective jobs. If you truly want to support a mom and pop business, Coastal is the place for one stop shopping for all of your HVAC needs. Yes - they are that good! I highly recommend this business.

Our technician, Al, was the best! On time, extremely thorough and came in with booties on his…read moreshoes...he gets 5 stars in my book! I will use this company again and request, Al!!!

Biggest scam ever. took my money and never did the job. he…read morealso broke my furnace in purpose to make me pay for a new one. very unprofessional with schedule too. David the OWNER can not honor his compromises with schedule. he took my money march 10th of 2025, he could only show up 2 months later to break my furnace. This company doesn't have insurance.

Mike Joe and his son are real pros. They explained everything to me and changed my AC and furnace…read morealso got a trane which is. top of the line. It's good to work with people that know what they're doing.

Being kind here Sal I was using for 7 years…read moreWas honest all this time But caught him when he said I needed new shower floor Not true Plus he deceived me on three years saying my Frion was low and had a leak Fast forward three seasons no leaks Guy is dishonest Don't use him

I needed to fix heating system in the unit. Horrible communication with Stacey. Not worth the time…read more She tried to gaslight me and make me think that she has spoken with me on phone before an appointment. However, my phone bill shows she didn't call at all, and she couldn't even provide the evidence that she called either. Be careful guys.

We called JLM and told them that our hvac unit was blowing profuse amounts of dust. They told us…read moreall that needed to happen was for them to clean the motors and install air purifiers. For this they charged us nearly 3000 dollars. Our home health aide was here and took pictures of the inside of the hvac unit and found piles and piles of dust all over the inside of the hvac unit. When we called them they told us they were not a duct cleaning company and that we needed to call one. We found an excellent duct cleaner who also happens to do hvac work. He told us in no uncertain terms that we had been gauged. He thoroughly cleaned the mess inside the hvac unit that JLM left and then thoroughly cleaned out all the ducts. He spent 10 hours here and charged us 1000 dollars.If you want to get ripped off call jlm , they'll do you right.

We've been customers of Arctic Air Conditioning since 2017 and have always enjoyed excellent…read moreservice. We have our HVAC systems serviced every 6 months, and various services during the past 9years. Yesterday's technician, Victoria R, was extremely thorough and gave a detailed explanation of the items noted on the Home Health Report. She was respectful of my home (wore booties & cleaned up debris), friendly & courteous. Also, my husband & I were impressed that Arctic Air hired a female technician; more companies should follow your lead!

New AC unit out in 2024 Dec. Could not turn on unit when we…read morewent to use it 1st time in summer once we finally got an apt for them to come the unit barely called the house. This year same thing went to use unit today nothing... After 3 calls the earliest they can get here is Sunday! This is a brand new unit. I'm so sorry we used this company and do not recommend to anyone

Switched out original builder grade thermostats on two floors to provided new Ecobee smart units…read more The Master Touch Home Service was prompt to respond and provided excellent communication through texts and phones. My Tech arrived on time and described what was giving to be done. He even needed to pull new wiring from the units to the thermostats and thankfully he had attractive base plates to mount the Ecobees on the wall, as the hole left from removal was too large. He then worked with me on my app. I am planning to use Master Touch for some electrical work and I will hire them for spring and fall HVAC servicing. I highly recommend this independently owned professional company.

After getting an estimate from another company, I decided to shop around for a 2nd opinion/quote…read more I called Master Touch Home Service and spoke to Hovannes, the CEO. He came over the same day and took time to listen to the issues that I was having with my air-conditioning system. He looked over my system and presented me with a good/fair price, which I was even able to negotiate down a little. I found Hovannes and his crew to ne professional, patient, and thorough. I ended up getting a new air conditioning system and furnace. I'm extremely pleased with their workmanship and would highly recommend them!

This was the first time I used Payless and had been looking reliable for a good plumber ever since…read moremy own retired. I needed a new toilet and I needed a new kitchen faucet and Bathroom faucet. They came in to evaluate the work and to estimate the cost and because of my special order toilet, the work was completed two weeks later. All I can say was that on both visits and the install date, the experience was a genuine pleasure in every possible way. I have found my new plumber

I had an extremely bad experience with payless plumbing. The inspection appointment is a four…read morehours window. They sent a message to me at the end of window. We will be there another 30 - 40 min. So, we rescheduled to next day (9/19/2026). They gave another 4 hour waiting window. I complained it. Then, they changed it to 2 hours waiting window. John Gallagher came over to inspect my plumbing job: install two anti-freeze exterior faucets and one pressure regulating vlave change. John told me that they will provide estimate in the next two days. I contacted John twice (9/21 and 9/23). . He did not respond. I contacted office on 9/23/2026. They told me that John is out and will call me back on 9/24/2026. He never calls me back for extimate. It was a terrible experience. The playless plumbing should call me for estimate or don't want to do it. I will not use playless plumbing in the future.

I don't recommend this business. They were a no show, no call for an early morning appointment for…read morean estimate. Other businesses showed up on time and were professional and pleasant. I, and I hope you will go with someone who values your time and business. Would choose no stars if it were allowed .

Had an issue with the heat in the middle of winter. Kenny checked out the heating system and after…read moregiving it a clean, the issue was resolved. He literally saved me hundreds--and maybe even thousands. Plus, he was also incredibly fair with the inspection fee considering he had to come out to the house on two occasions. I will definitely be using these guys again. Thanks Kenny for being so honest and helpful--especially while I was all the way in California dealing with the problem.

Waited days for proposal. Time of the essence. Never provided. Admittedly minor faucet install so…read moreultimately Denny must decided not worth his time. But here's a suggestion: don't agree to do a job provide a proposal by a date certain and then just ignore two or three follow up emails as a potential customer's time runs out. Pretty simple. We move on. Actually worked out better - found a far more reliable, friendly local plumber who was responsive and charged me $200 less. I should have known Service Tech wasn't reliable when they - well Denny, just threw out a nearly $600 flat quote to install one simple bathroom faucet...without ever seeing the job. I asked if he wanted the model number for the faucet. No need for that when he had no intent to follow through. Makes me wonder about all the other positive reviews. Maybe they were customers who paid for more expensive jobs. What a shame I just had a faucet.

Dennis did a great job! On time, courteous, and efficient. I would how him again next time I have…read morean issue.