Very clean, staff is nice, Marissa is great always is upbeat, quick and makes you feel comfortableread more

The manager Renee is never on site and is a liar. I had an horrible experience and she left me a…read morevoicemail and email stating that she would add credits on my account for the inconvenience, yet 2 visits later there has been no credit and she is never here or responds when contacted. Staff claims to always be trying to call her or the district manager and never any response. It's really a shame as the other staff members are really not bad. But this location lacks leadership and supervision. Edit to add: I personally spoke to the district manager, Choice, who made it right. I appreciate it. Hopefully she provides Renee and front staff with needed training.

I got waxing done here by Melissa W. She gave me the best waxing service I got in recent times. It…read morewas done quick and the whole experience was good. I highly recommend this place. The online booking was convenient for me. The slots get filed quickly. So it's a good idea to book ahead. I will be back to try other services here like facial and pedicure.

I don't normally ever leave bad reviews but i do wish it was a better experience being so close to…read morewhere i live. I haven't gotten my nails done in a long time however I had gone quite frequently in the past to an amazing nail technician and place. One - it's very cold in there. Not too pleasant when you're sitting there for nails, and wearing fairly warm shoes. Two - the "quick dry" spray doesn't dry. Not to put your coat on isn't an option in the winter in New England. Having a place to dry your nails needs to be in place or atleast communicating to your client just sit here for x more minutes then we can check them. And lastly a smooth looking nail is expected when you pay for nails. I do my nails all the time at home the only different is that smooth finish you hope to achieve by a nail technician. The simple nail art did come out beautiful. Honestly, the salon itself is a no for me altogether with a less than average experience. I don't recommend it. I can be more specific of other issues but I honestly don't like leaving these kinds of reviews. I think the salon owner needs to pay more attention to details while there are far too many nail salons to choose from that capitalize on one of these issues. Maybe it was a bad first experience but i won't be returning.

I have been going to MJ for years now, and I am never disappointed. I trust them with my manicures,…read morepedicures, and eyebrow waxing. I never go anywhere else! All artists are talented!

I researched Yelp and seen that this place had good reviews. I didn't make an appointment but knew…read morethat I wanted a manicure and my toes painted. I was told I could only get one (which I was going to just walk out) but I decided to go with the manicure. The tech did a good job. As it was time to leave I was at the register next to another customer that asked if she could get a pedicure. For some reason they wanted me to pay prior to her (maybe because they were going to do her pedicure). I paid and waited for that customer to leave behind me. Never happened. Let's just say she most likely received all her services she requested. I won't return because this was my first time not getting all the services I requested. I don't want to say they were bad but what's right is right. Had I gotten all my requests I would've given them another chance. I must say the price was reasonable and there were many nail polish colors.

Karen is amazing! Every time I leave her spa, I feel refreshed and so much lighter. I have had 2…read moremassages and a facial. I am never disappointed. She is a great massage and skin therapist and has phenomenal customer service. I will never go anywhere else.

Karen does a great massage and she does facials pedicures and other services the room is,really…read morenice too . And she also gives you plenty of time ,also the products she uses are great too

So, I am kind of a high main't bish from Los Angeles. I needed my ding dang toenails cut, and I am…read morePARTICULAR about who I let touch my tootsies! (My bewbs get in the way for me to do it myself, don't ask!) Sami has a great site, and a contact for if that doesn't work! Msg'd her and she is the funniest, funnest, nail tech I've ever had the pleasure of paying! Truly "simply flawless" and her sense of self is sooo nice! Not to mention her studio is adorbs, her amenities? Beautiful! Got too absorbed to take pics, but trust, you like a sassy broad w skills to boot? Sami is your girl!!

Great service !! Probably the best place ever gotten my nails done! The vibe is amazing and…read morerelaxing for sure !

I used to go to the North Haven location a couple years back when I was auditioning waxers. The…read morewaxer I found (Catherine/Katie) was fine, but the front desk was rude and very unprofessional, so I stopped going there. I needed a Brazilian and my regular waxer was on leave. Given my horrible experiences with other area chains, I decided to pray and go to this location after seeing Jenteel P's review. This location is the best one, honestly. Front desk is nice and communicates like normal people, it's clean and smells nice, you don't wait forever for people to get ready. I can honestly say that Tyasia is the truth, you could fall asleep and wake up 7 minutes (!) later completely done (it is really that gentle) and it lasts. If you have coarse hair it you will not be disappointed, she knows what she is doing and is very thorough. I am grateful for Jenteel's review, and hope you will patronize the Hamden location, they know what good customer service is.

Very disappointed with my results today. I went in for my first ever wax, and chose a Brazilian and…read morelower legs. My waxer was phenomenal, made me feel so comfortable and kept me laughing the entire time! She truly is great, which is why I won't include her name. However, right when leaving I already noticed my legs felt stubbly, and now that I'm home I've noticed just how stubble covered they are, with strips of hair still present. My Brazilian feels more smooth overall, but there are multiple strips of hair left as well. Very disappointed as I definitely will have to shave again before this weekend.

People here are so rude and unprofessional. I would never try any of their locations nor recommend…read morethis place to any of my friends. Today, I had an appointment at this place at 3.45 PM and was late by 4 minutes and reached the place by 3.49 PM. They checked my name and asked me to wait there for 20 minutes. When I checked with them again at 4.10 PM, they told me that as I was late they wouldn't be able to do the services today and they would reschedule my appointment to tomorrow. Even if the fact that arriving late by 4 minutes is a huge fault, why would they make me spend 23 minutes ( I left the place at 4.12 PM) only for asking me to reschedule and come again on another day.

Caitlyn was training today under Carly and did an amazing job! Never would've guessed she was new…read moreto it. Always made sure to put enough wax on to be as painless as possible as well as efficient. Both of them were so sweet and definitely made me feel super comfortable I got my Brazilian done (over 7 weeks since my last one so I was worried it would be painful since i fell behind but not at all) and armpits.