This is place is probably the worst customer service experience I have ever had. The main person doing your eyebrows (as other reviews have commented on) is absolutely unprofessional and rude. She kept harshly pushing my face around even as I tried my best to stay still or hold my eyebrows tight. I have been getting my eyebrows threaded since high school and definitely have a high pain tolerance but this was extremely and unnecessarily painful. When I tried to communicate this to her, she ended the session short and headed to the counter to take my payment. I definitely recommend against getting eyebrows done here. read more

Taken today. The staff here nicked my eyebrow causing an obvious bald spot, refused to acknowledge the mistake and would not provide a full refund, accusing of trying to bargain for "free services". This exchange was so frustrating, while I appreciated the eventual 50% discount, would be seeking service elsewhere for the presumptive statements made. This is unprofessional. posting so hopefully others won't have the same experience. read more

iBrow Studios - Eyelash Service Near Me - New Haven, Connecticut

The staff or actually one lady that works there is okay. With having experience of getting my eyebrows done I have to say getting my eyebrows threaded here at this salon is extremely painful although always with great results. The price for threading sky rocketed this year and now is a good $15. I will only come to this location in case of emergency. Nothing at this place stands out except it's expensive price for eyebrows. read more

Beware - go only if you want them to thin out your brows and disregard your opinion. I asked the lady to only remove extras - she began threading extremely quickly despite my eyes watering continuously. There was no need to rush since I was the only customer. She had no regard for a customers pain threshold. It isn't her job to make my brows equal - it is her job to provide the results that I think work best for me. Ridiculous pricing, hygiene and conduct. Wouldn't recommend read more

Great customer service definitely will be back. best of all no appointment needed and very little wait time! Happy customer

Surprisingly a great place for a manicure/pedicure which is their newest service. A Groupon deal brought me here so I wasn't expecting too much. Primarily, they do eyebrow threading, but also offer facials, waxing, nail services and henna. The atmosphere was extremely calm and relaxing, which was a nice surprise, as they are located on one of the busiest intersections downtown. I was also their only customer at the time and last one before they closed. It was super quiet with some soothing relaxation music in the background. That, coupled with a massage chair during my pedicure nearly lulled me to sleep. The biggest positive for me was the cleanliness. The tools used and nail station were very clean and the woman who did my services was very meticulous. She wore gloves for most of the pedicure and used hand sanitizer prior to my manicure as well as making sure I did the same. All of the staff were very pleasant as well. All in all, a place worth checking out! read more

iBrow Studios - Nail and waxing prices - Eyelash Service Near Me - New Haven, Connecticut

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Today was my first time here and I will be back. The staff was very friendly and professional. It is a cute store that offers threading, waxing, manicures, pedicures, and henna. I got my eye brows threaded and my lip and the lady did a beautiful job. ( I forget her name). The place is very clean and I was in and out. The only problem I had was my gps kept taking me to the wrong address. read more

iBrow Studios - The lady did a beautiful job threading my eyebrows. - Eyelash Service Near Me - New Haven, Connecticut

Very quick and easy to get my eyebrows done. She is very careful and efficient. The final product is always great. Make sure to go to iBrow Studios. read more

Absolutely horrible service!! Myself and another customer walked in together and the women practically threw us out stating there are three customers she's taking care of but the entire place was EMPTY!!! This has occurred twice now and I would not recommend this place to anyone! They are operating an illegal business as they force customers to bring cash only to avoid paying taxes. Not only have I reported the business but everyone should know to steer clear or this joke of a place. I'm glad the mishaps occurred because I can only imagine the actual job she would do on my eyebrows due to the extreme laziness and poor customer service. Visit at your own risk. They've clearly gone downhill since covid. read more

I came here to get my eyebrows threaded and I will not return. To get my eyebrows done cost me $12 which is on the more expensive side considering the unwanted outcome. There were two women hovering over me. One was doing the service and the other was talking to her (I assume on how to do it) the whole time. Although I got seen right away, I felt very uncomfortable through the entire process. I was very anxious the whole time. read more

I have been going here for more than half a year but after my first 2 visits, the store owner figured out I was going to be a regular. After this, she began harassing me after each appointment for cash and when I explained I don't carry cash, she would act disappointed and tell me to bring cash next time. She even went so far as to lie and tell me that I need to bring cash because what if her machine breaks down? The sign on the door clearly says she takes both card and cash and I have seen many people pay card with no problem. I felt bad and pulled cash from the ATM and paid in cash for a few months. The next time I paid with card and told her I don't have anymore cash on me, she started treating me differently. No more small talk, no thank you, or good bye. Now when I tell her thank you, she stares at me blankly. I definitely don't need her to say nice things to me but the fact that she has always said them, and then stopped after I went back to paying card is a bit passive aggressive. She has given me this same treatment for a few visits now and at this point, I refuse to be bullied into carrying around cash just for her when she very obviously takes card. Strongly believe that this business is trying to evade taxes. I will be switching brow studios. Don't go here if you don't want to feel uncomfortable after becoming a regular. read more

Good threading service by a very nice lady. The place is clean and the staff are very friendly and nice. The prices are reasonable. I wasn't totally impressed by my eyebrows but maybe because I left them not done for a long time. I will definitely go there again soon . read more

Consistently excellent, and careful about COVID regulations. I'm always impressed by their eyebrow threading expertise, and I've had good pedicures here, too. read more

I was in town for work and needed my eyebrows threaded badly! iBrow was close to my hotel, so I decided to stop in. The tech did a good job- very quick and the price was as expected. Not the most friendly but when I'm getting my eyebrows threaded, I'm not really looking for that anyways. I gave a 4 star since I wasn't completely blown away read more

Sarala is the best!! She does the best eyebrows threading! You must check it out!!!! I come here every week almost. The price is great and the service is impeccable. read more

*Review for nail services only* - my mani and pedi, with an appointment, took almost 2.5 hours. This was because only one person was pretty much running the place, so she would take a break and go do someone's eyebrows multiple times throughout my appointment. Most importantly, my nails chipped immediately, my pedicure has air bubbles in the nail color, and she didn't spend any time on scrubbing my callouses! I need to go to a traditional nail salon next time. read more

$12 for eyebrow threading. Not only is this a great price but service is quick and I've never had to wait long. My brows are even and better looking every time. Protocol is you sign into the book your name and the service you want which sits next to the front door. The place looks clean and is very neat. My threader was also sanitary in using antibacterial lotion after having had to answer the phone in the middle of my session. As the for the shop, There is a lot of jewelry and oils for sale at the front desk, and if you walk around the neighborhood and see the sidewalk sellers, you know what I'm talking about. The only change I would make is it would be nice if there was some low background music playing to cut the silence. After the greeting and weather talk, it gets rather quiet. read more

I give them 2 stars because they were polite and I was seen as soon as I walked in, but honestly, I was not happy with the service. First, 12 dollars is a lot for eyebrow threading especially when I pay 4 in ny and get a perfect outcome everytime. But last Friday was an emergency and after reading the reviews, I decided to take a chance. But once my eyebrows were done and I got time to really look at them, my eyebrows looked as if they were doing the wave.Im dissapointed in myself for actually paying for this service and I even considered asking for a refund (that's how upset I was) But honestly I don't see myself spending another dime there. The service was not worth it if you expect quality threading ‍ read more

I met a wonderful woman named Sarla at iBrow Studios, this morning. She was gentle, generous, and quick with the sweet, relatively painless honey wax. She charged me a fair price, and before I left, (which was only 25 minutes after I arrived,) she said, "Come back," smiling, "Anytime." read more

While the eyebrow technicians here are purely okay - the real reason this place gets 2 starts is their lack of professionalism. Despite making an appointment 24 hours in advance, when my sister and I showed up (on time) we were made to wait while they took 2 walk-in customers who had just arrived. Additionally, the week prior I had come here for a gel manicure - the lady who did my nails insisted on painting 5 FULL coats - which meant the layers were way too thick and finally smudged at the bottom of my nails. Needless to say, it all came off the next day but they still charged me full price. The only reason I went back is the lack of other eyebrow studios in New Haven/CT. read more

I went here for the first time today. The person doing my brows wore a mask and face shield which made me feel safe. She did my brows very quickly, which made me nervous. (There was no one else there so no need to rush) They turned out fine. I also got a lip wax that was very rough and not a lot of care was taken. I was trying to pull my skin tight by biting my lips together and she kept telling me not to do that. So I didn't, but she also I didn't apply any pressure to the skin being pulled, so my lip was completely pulled up with the wax and made the experience even more painful and unpleasant. I also think she double dipped the stick? But I cannot be sure. read more

My eyebrows were looking fleeky after this visit! I was so excited about my eyebrows because they were the perfect thickness and looked so clean. The studio was very clean as well! Along with eyebrows they also do nails and sell jewelry! The employee that did my eyebrows was very friendly and hooked me up with some fresh eyebrows. read more

AVOID AT ALL COSTS I just got my brows threaded and underarms waxed at iBrow and feel like crying. My brows are uneven and way too thin. On top of that, my attendant was very rude and brusque. She was also not good at waxing--I get my underarms waxed all the time and have always heard how easy it is to remove my hair. Meanwhile, today, I find out that my hair is not easy to remove?? More like my attendant didn't even clean my underarms before waxing (to remove sweat and deodorant), didn't use baby powder to dry the area and make hair removal easier, and didn't pull the strip up in the right direction. Then, she popped out of the room and came back with some tweezers--to try plucking out my remaining field of leftover hairs. That generally would be fine, if I knew where they came from and if they were disinfected!!!! In the end, she knew I was dissatisfied with the waxing so gave me a slight discount. Too little too late though--now my underarms hairs are too short to properly wax and my eyebrows look a mess. DO NOT come here. read more

Always went to the one in Norwalk since Ive learned about threading. Just moved to new haven and was beyond excited that they had the second location here. Professional and clean always. Great prices. Threading the is the only alternative to getting my brows waxed that doesn't break me out and they always ask if you want lotion, they never assume. Great work guys and I wish you best of luck. read more

Fantastic and cheap threading job! I wish I got the name of the girl who did my brows, she's the sweetest! She kept apologizing whenever I winced and was as gentle anyone could possibly be while extracting unruly hairs from your eyelids...she did a top notch job. No stray hairs, no awkward cuts, just perfectly arched brows. The studio is clean, they accept cards, have a baller groupon out and even sans groupon their prices are the most reasonable in the area. I'll definitely be a reg! read more

Came here only for threading so I can only comment on that. Decent eyebrows threading for $10. But painful! My threader kept apologising. A lot of the staff are new and in training so be cautious. They're very friendly though. Place is clean and in convenient location. However, upper lip threading price is ridiculous -- $7?! No. read more

Great spot for your eyebrow needs! I do believe they have other services but I haven't explored those quite yet. I get my brows and lip threaded every two weeks and I was very pleased to find this spot! Great and easy parking on the road around the salon. Great work for a really great price! I'll be back every couple weeks! A must try for your threading needs! read more

I've been going to this place for more than a year, they never disappoint. I've had threading done elsewhere nothing compare to the excellent job Ibrow Studios does. Sara does my threading she is pro and does a beautiful job every time read more

So just got my eyebrows and upper lip lol threaded and since it hurts like hell I was happy my person did it super quick. They were very nice and take walk-ins as I just walked in. They charge $10 for brow and 7 for lip. I wish they had a deal like $1 off always make me feel better when I get a slight discount even just $1.. Anyways I do recommend. read more

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Very friendly staff. The place is very clean, and they do a professional job with my eyebrow threading. I have really sensitive skin and they take care of it so well! read more

I've gone here several times to get my eyebrows threaded. The first time I went it was more painful than usual but they did a great job and you could tell they were taking their time to do a good job. I have returned two times since and it wasn't nearly as painful as it had been. The staff is very kind and the prices are very affordable. read more

I love it Anou she is best ever.. Her spirit, customer service is excellent. I love her work.. the best ever xoxo anou- Jossy read more

Run! Run as far away from here as you can. If you have a Groupon for a facial, ask them for a refund. I was nervous about getting a facial here from the start but the Groupon was given as a gift so I took my chances and made the worst mistake of my life. First off, I made and appointment for 5:30. I was called to ask if I could come earlier or later. I said I could do 5, then was asked if I could come at 6 because they had people ahead of me. I got there at 6 and sure enough, still had to wait. Since I was skeptical, I asked what kind of products they use. I had to show my Groupon so they could determine which products they WOULD use. I only assume that it had something to do with how much was spent that determined if they were gonna use the rite aid brand soap or the dollar store brand. She gave me a robe as if I would take my shirt off while getting on the folded table that felt like it could break at a moments notice. She started by taking off my make up with who knows what, then wiped off the cream with hard, dry tissues. Then put a facial scrub on and practically kneaded it into my face and massaged my eyes with it as well. Then used more dry, tissue to wipe it off. Repeated this process a couple of times with different products (couldn't tell you what the hell she used because she didn't tell me what she was using or why she was using it). Then she noticed my face was getting read. Probably because she took off two layers of skin. Then she decided to rub "aloe" on it to calm it down. Next came the steam. It was used to open my pores for maybe 2 minutes. Next the light was turned on (not on the steamer or magnifier but in the room) and then it was time for the extractions. At this moment, she decided to put two wet tissues over my eyes (because I was told to just close them previously) and who knows how she got them wet because there wasn't a sink in the closet sized room. I felt like she was using a tool (which I've had estheticians use before). I was SCRAPED on my forehead, on the chin, then once on each side of my nose. It felt completely odd as if it had serrated edges but I couldn't see what exactly the tool was she was using. Then the extraction part was over. Next she put a mask on my face which stunk like old lady perfume in the form of lotion that was fished out of a discount box at the flea market. It immediately started to burn. She pointed out the spots where she SCRAPED me and said it was probably from the tool. I still insisted it hurt and noted that using a dry tissue isn't going to help. She finally gave me a damp towel to wipe my face. I had enough at that point and said I wanted to get up. As I was getting up, I noticed the "tool" she was using for the extractions was a BUTTER KNIF. I freaked out and said I had to go. She actually asked me if I wanted to wash my face before I left. HELLO?! I just had a facial. I shouldn't have to was my face! Gave her the Groupon # and got the hell out of there. Came home and washed the exfoliant out of my eyes and whatever else was put on my face. I am hoping I don't wake up with any rashes tomorrow or fungus on my face. I will be calling the health department as well. This is not a service the establishment is equipped to provide. It would be like going to a pet food store and expecting to buy steak for dinner. WORST FACIAL EVER!!!! read more

Still love this place! I plan my visits to go Thurs-Sat after 11 to see Sarala for eyebrow threading. She is meticulous and consistently does a great job. read more

I have been coming here since moving to NH. They do a great job eyebrow threading! I had a particularly good experience with the eyebrow technician, ANU, who was very patient, professional and did a phenomenal eyebrow job. read more

I don't know if I just happened to come here on an off day, but this salon did not live up to the high reviews to me. There was only 1 person working the store, but since there were almost no customers, I didn't think it would be a problem. However, when I mentioned that I wanted to get a gel pedicure, the manicurist freaked out and made me specify whether I wanted a whole pedicure or just a gel color, because she said she doesn't have the time to do a pedicure. I actually did mean just gel color, but I still found her attitude a bit strange. I also felt like I was rushed the whole time, even though there were literally no other customers until the very end. I asked for the gel on my fingers to be removed as well as a new gel color on my toes, so she first wrapped my fingers in foil with acetone, then began working on my toes. In my experience, the acetone foil is usually removed after a few minutes. After all, acetone is pretty bad for the skin! However, she seemed to forget about them as she was doing my pedicure. I didn't want to bring it up with her because each salon's methods differ a bit, but I definitely didn't like that my hands were unnecessarily soaking in acetone for ~40 minutes. For pedicures, they have you sit on those tall massage chairs, but somehow when I sat there, I could barely reach the UV light machine. As a result, she made me perch on the edge of my seat in the most uncomfortable way. My back felt strained after the session! If you regularly offer gel pedicures, shouldn't you design your set-up better? As for my actual gel color, she clipped my toenails so short that they have been in pain for days. The color itself is ok. They have a very small color selection (the manicurist also basically told me I wasn't allowed to pick any of the colors from one particular shelf, which she said came out so light she had to use 3 coats. Again, unnecessary rushing?) but it seems like they are mainly for eyebrows, so maybe they don't need to have a large color selection. Finally, by the time she removed the color on my fingers, another client showed up. This made the manicurist rush even more, and I was sent out the door with bits of color still on my nails! I ended up painting my nails at home myself just to cover this up. At the end of the day, the manicurist was nice, my gel nails came out fine, and the prices are very reasonable for New Haven. Given its close proximity to downtown, I will probably come back, just hopefully on a day when more than 1 person is working. read more

Roma did an amazing job with my eyebrows! I got my eyebrows threaded for $12. Thank you Roma, will definitely be back. I walked in around 3PM and only had to wait a few minutes. read more

I had an experience here a year ago that I didn't wnjoy but decided to give them a second chance. There was no one there when I walked in and then suddenly two clients walked in after me. She finished my two eyebrows in 7 minutes. I couldn't believe how little attention she payed to the accuracy of the work she was doing. When I asked to see the eyebrows before she wanted to put lotion on she shrugged as though I was preventing her from getting to the other clients. I asked if she could straight the upper part of my right eyebrow. She went in and then immediately put the lotion on, not letting me see what she did. Well, I got home and saw this: two uneven eyebrows. I had let my eyebrows grow in for a month hoping to get a really nice shape if I was to pay $12 for threading. I was so disappointed and would rather drive to another location than ever be subject to this kind of rude neglect again. So disheartened. Care a little about the work you're doing, please!! read more

iBrow Studios - Eyelash Service Near Me - New Haven, Connecticut

Excellent, fast, clean service. Pedicures are cheap, clean, and done properly. Eyebrow threading hurts but it's fast and looks beautiful! Will be coming here often read more

She wasn't nice she kinda didn't wanna do my eyebrows when I first came in. Then she did it wrong no the way I asked her to do my eyebrows now I have half of the eyebrows I had before way to thing and I wanted tick definitely not coming back again. read more