This is a small unit, but it provides outstanding results with their very knowledgeable team. They…read moreclosely monitor progress and quickly make changes when your body is not responding positively. Their communication about what you're doing, why you perform certain exercises and exactly how to do them is excellent. This crew does not have all the equipment you may find at Temple's Baylor, Scott & White's P.T. lab, but their knowledge, work ethic and excellent attitude to help people places them light years ahead of BSW! I highly recommend this team!

These guys are just perfect in every way. Professional. Knowledgable. If you are broken, they will…read moremend you

He is thorough on evaluation. Pays attention to responses. Very satisfied with our sessionread more

Baylor Scott & White is a lot like the faucets on a cheap kitchen sink: HOT and COLD, with no…read morewarning and apparently no adult supervising the plumbing. When they're hot, they're magnificent. I have received what I would call the gold standard of medical care there--competent, compassionate people doing difficult work exceptionally well. Five stars. No hesitation. And then the handle swings the other direction. My latest adventure began with a broken bone that would benefit from the quaint old medical practice known as treatment. I drove in for an appointment Baylor Scott & White had scheduled, only to be informed that the doctor they scheduled me with doesn't do hands. Excellent. Apparently somewhere in the machinery of modern medicine, I had failed to verify that the specialist selected by the hospital was, in fact, a specialist capable of treating the body part attached to my arm. So I was sent home to await a call from the on-call doctor so I could be rescheduled. Five hours later: silence. I can only assume the orthopedic emergency command center suffered a catastrophic communications failure--or somebody's tee time came up. The final accounting: an 80-mile round trip and roughly four hours burned out of the finite supply of life allotted to me, all to discover that the doctor I had been sent to was the wrong doctor. Then we arrive at the grievance process, where the comedy becomes almost artistic. The Patient Rights material cheerfully encourages patients to file grievances with the "clinical manager." Wonderful. Who is the clinical manager? Apparently this is classified information. The person is not identified anywhere I can find. Then there is Patient Advocacy, a department that appears to function less like an advocacy office and more like an astronomical black hole: complaints enter, light bends, time stops, and nothing ever comes back out. I have some experience with this phenomenon. I'm still waiting for a meaningful response to complaints I raised roughly three months ago. At this point, I'm not sure whether they're investigating them or aging them in oak barrels. And that is the maddening thing about Baylor Scott & White. Parts of this enormous medical machine are superb. You encounter nurses, doctors, technicians, and staff who leave you genuinely grateful such people chose medicine. They are skilled, kind, attentive, and worth every one of those five stars. Then, without warning, you wander through another door and find yourself trapped in a bureaucratic fever dream where appointments lead to doctors who don't treat your injury, nobody seems responsible for anything, and "patient advocacy" has all the responsiveness of a mailbox painted onto a brick wall. So how do I rate Baylor Scott & White? That's easy. Five stars when they're hot. One star when they're cold. And God help you if you turn the faucet expecting one and get the other.

I have been to Scott & White so many times that at least one person in each department knows my…read morename. The majority of the doctors and physicians assistants are very pleasant. Even the lab techs are helpful as well as funny. The cafeteria as a few nice selections of food but could use more seasoning. As long as you are a patient going to your appointment and going home, you will be ok. Then there is the emergency room. In the emergency, it is as if there isn't enough techs because the lobby is always full. A lot of the nurses do not have bedside manners. A few of them do. I have had bruises, loss blood and even been assaulted nasally after they were told I did not want the care that they were trying to administer. They do not listen to the wishes of the patient or the family because they think they know everything. The people in charge will let the workers talk to the patients and families any kind of way, but they have a violence policy where the patients or family members cannot retaliate or use profanity. But when it comes to the speak up policy that is supposed to be enforced, the patients are rarely heard. I'm a heart transplant patient so I'm usually on the fourth floor. Now there are a few good nurses that actually do their jobs, have bedside manners, make the situations personable, and even make friends. Some even become like family. Then there are those who come to work with a chip on their shoulders and try to take it out on the patients. Now when it comes to Patient Relations, Douglas Stephens is probably the only one that actually cares and wants to help the patients. He actually takes the time to listen and come up with solutions. All in all Scott and White is a business. There are always some good people and some bad people. They need to read the signs provided for them as well as the patients. Treat people how you want to be treated. You have to give respect to get it. That's all I'm saying. The place itself is a wonderful place. You will find the right doctor for you.

Shelley is amazing! She's so knowledgeable and great at what she does. I highly recommend!read more

I met Dr. Austin Reynolds at a trigger point therapy training. I was seeing a doctor in Round Rock…read moreat the time but wasn't getting real relief. I then saw an orthopedic doctor, followed by 5 months of physical therapy and dry needling. I called Dr Reynolds on a Thursday and he was able to see me the next morning. I remember reading that he could see results in 2-3 visits and I was skeptical, but it was 3 visits. In the first visit I could tell a difference in range of motion and after 3 visits I had relief. Because my profession requires me to use the same patterns of movement I will probably need reoccurring work on my rotator cuff but I have been able to sleep through the night without my hands falling asleep. I have been able to increase my weight during my workouts and I have had little to no discomfort in my shoulder that I was experiencing pain in for almost 7 months. Dr Austin really knows what he is doing for sports injuries. I highly recommend.

Next available appt was 3 months out. Luckily found something sooner at Apex. .......... I know…read moreit's tuff out there, but get more staff.

Go see Laura. She's a wonderful physical therapist. After seeing her I was pain free!!!read more

My family had an extremely negative and distressing experience at Elite…read more My wife brought our 1-year-old autistic son for feeding therapy as required by his GI doctor. Unfortunately, his feeding therapist, Julie Bradford, repeatedly misinterpreted his vocal stimming as actual speech. My wife voiced her concerns multiple times and clearly explained that mislabeling stimming as speech in his medical records could harm his ability to receive appropriate speech services in the future. We were there for feeding therapy, not speech therapy, yet our concerns were dismissed every time. When we sought help from the co-owner, Heather Field, hoping for professionalism and respect, we received the opposite. Instead of listening, Heather insulted my wife, suggested she was a bad mother for advocating for our son, and told us to find another therapist if we didn't agree with the treatment. Later that same day, she cancelled all our appointments without my wife's consent, even though we were attending three times a week for both OT and feeding therapy. The feeding therapy itself was also concerning. Despite us explaining that our son responded best to mild, bland, or salty foods (such as fries or crackers), Julie Bradford continued to push purees that he clearly disliked. Her refusal to adjust to his needs worsened his food aversion--and now he has even begun resisting his necessary oral medications, which previously he took without issue thanks to my wife's hard work. The level of disrespect, lack of professionalism, and disregard for parental input at Elite was shocking. We paid Elite a significant amount of money and were still treated as though our concerns, our boundaries, and our child's needs were irrelevant. No family should be made to feel disposable or belittled while trying to get care for their child. This was a horrible experience. I strongly urge any parent to look elsewhere for therapy services. If you live in the Killeen or Temple area, it is worth driving multiple hours to a clinic that will respect both you and your child.

From the owner: Elite Therapy Center is a team of over 60 certified therapists providing physical, occupational and…read morespeech therapy services for children ages birth through 21 years and all abilities in Waco, West, Gatesville, Temple, Killeen and surrounding areas. Elite Therapy Center focuses on helping clients achieve their full potential by providing quality and comprehensive treatment plans tailored to meet their unique needs. We accept Medicaid, Managed Health Care plans, Texas STAR Kids and most private insurances. We are here for you and your child on the journey of hope and healing.

They make you feel at home and are very kind…read more Absolutely best chiropractor I've ever met. They even sent me a welcome card which is really nice of them.

The office keeps things moving so you don't have to wait very long. Dr. Armstrong is kind and…read moregentle with an attentive and caring personality.

Our pediatrician referred my toddler here when she had taken to "knee walking" for several months…read morewith no sign of real walking. After several visits my 18 month old is happily walking and running EVERYWHERE. Her therapist Jen was so great with her, and it was really about gently working to strengthen her wobbly little chicken legs and building her confidence to take steps on her own. They have lots of toys, padded mats, and various tips and tricks for the kiddos to get them moving around in a low stress environment. Very grateful for the time they spent each week working with her, they always had a smile even when my toddlers stubborn wailing probably scared off half their clientele lol.

I previously was referred to Texas Physical Therapy. When I went no one greeted me and when I left…read moreto schedule they had no appointments for 2 weeks. I found ALL CARE THERAPIES on yelp. I'm so glad I scheduled an appointment. The entire staff has been beyond wonderful. They are great with answering the phone, scheduling appointments, making sure you are greeted and feel welcomed. My care here has been therapy for a dislocation for my elbow. I feel I get the utmost thorough treatment. They use ultrasonic treatment, heat therapy, exercise, and massage. I have been healing so well thank to ALL CARE THERAPIES. Allie (OT Therapist) is absolutely amazing!