Prices have gotten outrageous over the past years at this place. Routine annual dogs checkups have…read moredoubled over the past few years. Not necessary unless the business wants to take advantage off their clients

We have not used this vet before and do not live here full time. We had to have our sweet kitty…read moreout to sleep and Ocoee could not have been more accommodating. They "fit us in" with an appointment. We were able to use a side door and never had to go into the common area which I greatly appreciated since this was already enough trauma for us. The staff was so empathetic about the situation and extremely gentle. I would highly recommend Ocoee and would use them again if needed.

This was a terrible experience. First off the place is so run down and not taken care of; there is…read moreno staff other than the Vet; he was doing everything himself from answering phones to pet visits, he also doesn't have a computer system, he uses a desk calendar for appointment scheduling. I took in our new kitten and he charged me $89 after we were quoted $60 and he did literally nothing except for hurt my baby trying to get a fecal sample and gave shots. He has zero bed side manner and, he was so rough with the kitten. He didn't check my kitten in any way, he didn't talk to us at all about anything, it was so uncomfortable and awkward. We definitely won't be back and I feel like I want to get my money back for the visit so I can take him somewhere else to someone who cares.

Very nice Doctor, fit us in at the end of the day. Gave our dog a thorough exam and did not…read morerequire an X-ray. Provided meds for our dog's sprained paw. Very reasonable cost. We were very happy with the treatment our dog received.

Today while I was sat waiting in a room it occurred to me that even though I'd always intended to…read moreleave a review I had not yet done so. So I left a review about how patient, kind, and understanding the staff here has been known to be. I claimed that this was a provider that you cannot go wrong with.. however, after our visit earlier today, my opinion has changed. About the provider herself these things remain true, as well as the younger receptionist. Unfortunately, the other older receptionist and every one of the techs I encountered today have dramatically changed my opinion and will keep me from returning to this place in the future. Snippy attitudes, literal eye rolls, dramatic sighs, and general lack of empathy and decency. One thing after another, tensions rising, and through it all not once did I have as much audacity as they to behave the way the situation most definitely warranted. Charged for services not rendered. Lack of attention to detail. Dismissive behavior. Inaccurate record keeping.. I could honestly go on. I deleted my previous review before I'd even finished checking out. I have referred friends and family to this center for years.. no more. My recommendation to the new owner? Consider the phrase.. out with the old and in with the new. 2 stars instead of 1 for the 2 devoted staff members mentioned previously..(names of which I intend to include later)

The team of veterinarians that came out to help put our sweet boy to rest were absolutely top…read morenotch. They were patient and caring. They explained ever step of the process. If you need services I highly recommend!

They don't get personal. They don't take time to listen and answer questions. They put my dog on…read morepain meds instead of his seizure meds and when. I told them they'd made a mistake. They didn't know what seizure meds he'd been taking. Apparently they didn't put it in his chart. They keep wanting to neuter him and he's not a candidate for that sense he has seizures. The one dr turned on her heels and huffed away when I refused to let her do it. The ladies at the desk are rude also. There's about 3 there that examine and give shots that are nice but they aint drs

we love the staff, we've been with them for over 6 years. Dr Kleppinger, Dr Thomas, Christine,…read moreSusan -- everyone has provided great care for our guinea pigs, dogs, and cats. we've come to them with special needs pets, seniors, kittens. i don't ever want to go anywhere else

My 9 year old Staffy had had a heart murmur since birth. Never had an issue with it until…read morerecently. She has been having labored shallow breaths for a couple of days. She couldnt get comfortable lying down. Classic signs of congestive heart failure. My normal vet did not have any openings for a week. I found this place during a google search. They got her in right away. They provided me a number of option and reccommendations. I decided to pay for the expensive stuff EKG, Ultrasound etc. They found exactly what I thought and immediatly gave her a lasix treatment to reduce the fluid retention. within hours she was breathing 100% better. The test showed Enlarged Heart, Glitchy Mitral valve and Congestive heart failure. The meds prescribed have worked great so far. She is on the schedule to see there cardiac specialist on 8/10. Yes it wasn't cheap, but you get what you pay for. This place is open 24/7. Of course the overhead is high. They have all the specialist and equipment you could ask for. I did have to wait longer than initially told. However, they are an emergency clinic! They prioritise the most sick or injured. Which I appreciate. If my waiting two hours longer than expected allows someone else's babies to survive than so be it.

I brought my pet here with severe pancreatitis. After already taking them to two separate vets in…read morethe last 24 hours. They charged me an exam fee before they even asked details about them and were shoving credit cards in my face before even showing me the bill. They gave me a bill. That was literally my entire life savings. And that was the amount before treatment. I asked if I could step outside. I went out there sobbing. And the nurse came out in the parking lot and said "look on the bright side, you have the money already so you don't even have to get one of our credit cards!" And then she said "I know what it's like to live pay check to pay check just like you are about to" I literally cannot think of a worse more inappropriate sentence to say to someone incredibly scared for someone they love. Who can't afford to give them the care they need I called my vet and stayed on hold for an hour. And then they told me I can get literally the same treatment tomorrow morning for 400 dollars. I went back inside told them I was leaving and they convinced me to do an ultra sound and then gave him fluids without telling me they were. Which I would have supported either way but they didn't ask I did ask them to give him pain medicine. And they didn't give him any pain medication until discharge. Which was two hours total with no pain relief I'm not saying they are all bad, they had some really nice nurses there. But the way things were handled and them not treating his pain are things I'm not ok with it is not the next day, they assured his ultrasound would be sent to my doctor first thing in the morning. which it was not. my vet said they would reach out and ask for the records but I'm really not counting on anything. we will see what they do though

Dr Higdon and his office are always so sympathetic and helpful. Always took as much time as I…read moreneeded to answer questions. No upselling. When my dog was sick, he called me to check on him after the visit. In June, we had to help the dog pass on and they were very compassionate. I wouldn't go anywhere else.

Friendly and knowledgeable!! They also treated me and my pets wonderfully. Dr . Is very good an…read moreexplaining their treatment .

Your receptionist, Kelly, was rude and the manager lets her talk to customers anyway she wants and…read moredoes not stop her. If you call at 8:00 for a script refill and they say 15 minutes and you go 3 hours later and it's not ready don't charge me until it is or explain why not just says 2 times ' I Just told you it would be a few minutes' and when you ask about it not being ready she wants to say I can refund it but doesn't apologize just keeps an attitude and says she will say her peace of mind all the time the Manager, I think it's Lucretia, stands there and says nothing. Extremely bad management and employees Too many veterinary hospitals to let customers go for attitudes and No Apology just smart Attitudes

Like some of the other reviews, we had experienced some not-so-nice people on the phone and at the…read morefront desk in the past, but I gave them another try and found things to be GREATLY improved. I think they are really trying to change that image back to the old Mountainstone ways. I've had two nice encounters with making appointments, received a friendly welcome from the front desk, and had awesome techs and doctors. I feel like we get good care from Drs. Jolly and Owens and the customer service has greatly improved. Happy to return to Mountainstone!

My dog was in on March 17 th for her annual check up and dental cleaning. I saw no one I'd ever…read moreseen before, that was concerning but generally the staff was pleasant. Lab work showed a likely UTI and anemia. The anemia was not shared with me. My dog did well over all and almost $900 later she came home. The next several days were uneventful but on Sunday March 22 in early evening my dog became ill and showed signs of distress. A trip to Mountain Emergency Vet was in order. Upon exam and radiograph it was determined she had a ruptured tumor on her spleen and there was little to be done so my sweet precious Buttercup was euthanized I'm not suggesting CBVC did anything wrong but it's their behavior since that has shown their true mission which is the almighty dollar and lack of caring being their mission. The emergency vet notified CBVC early March 23 of Buttercups passing. I called later that morning. Now mind you my dog had her annual On the 17th March and needed no routine vet services for a year had she lived. On Saturday April 4th I received a text from CBVC saying my dog needed vet services. I was really distressed and called them and chewed them out. Done with their incompetence so I thought. Yesterday I got a postcard saying my dog which passed 3 weeks earlier needed an annual checkup. These people should never be allowed to be in business. They really don't care about your pet or you. Run like hell to another Vet as fast as you can go. My heart is broken at the loss of my sweet precious Buttercup and they're so cruel that every time I start getting into a better head space they hit me again. They are cruel and evil.

Tammy and Nicole at the reception desk were wonderful. Marissa, the vet tech, was also very kind…read moreand capable. Doctor Deanna Hayes was very kind, did not rush through our visit, unexplained everything very thoroughly. The prices were surprisingly lower than we expected.

I have used Taylor animal hospital for over 16 years. They always take good care of my Sophia -…read morefrom grooming to her health needs. I know that Veronica Harris loves her dearly, and I feel the same concern from Drs. Jordan and Owens. Both of these doctors take such good care of her and even Dr. Jordan met me at the clinic on Sunday after church to help Sophia. Veronica is more than a groomer - she knows her pets and knows when something is not right. She is to be commended as well. Five stars to Taylor Animal Hospital.

They are pretty good and have many doctors to work with. Prices are reasonable and they are…read morehelpful in helping with pricing for things and services.

0 stars really.. I reached out in a panic to help my…read morerelatives sweet male dog marley..so he won't go to the streets seeing that my relative can't have him where he stays(shelter is packed they said & pound said they would euthanize him instantly) fake place. I was told he is "well over 35lbs" and not accepted..yet he is only 45lbs..and a sweet baby w/ a soul that matters the same as whoever wrote me back carelessly.. will let everyone know and never let this go!.. fake organization! They prob pocket the money donated. I thought they would care more.

I went by here a few months ago when I was thinking about getting a companion for my doggie. I fell…read morein love with this place and love that it is a no-kill shelter. I wisely realized though that I just don't have the space for another dog so my baby is an only child still. I also had to get out of there before I ended up like the dog version of a cat lady and take all of them home with me.