The people who are in control of billing are absolute theives. On my final bill I was told that I…read moreowed $40+ and asked if I could use credit card to pay it. All my previous payments were through chequing account. Then I find out that they made another charge to my credit card and told me that they did this because it was on my account. They did this without my authorization or notifying me. I told them that they need to reverse this charge but they say they cant. The director of operations was suppose to call me back and never did. Don't do business with this group of theives.

Before Telus and Shaw were internet providers, Nucleus had a modest dial in service to connect…read moreusers to email and the text based web. Now over twenty years later Calgary's first ISP still provides top notch service with accessible internet at an accessible rate. When I signed up for a year of service I had to visit their office to pick up the free modem rental. I was delighted when the receptionist called for someone to bring me the paperwork and was met with a polite representative that shook my hand. Followup phone calls have been equally pleasant and personable. Unlike call center drones the staff at Nucleus have a real relationship with their customers and treat them better than billing numbers. I really appreciate this seldom seen type of service in such a competitively priced market! The internet service in itself has been fast and ultra reliable. Their basic service is less expensive than Telus and Shaw!

I ordered a new phone online...however I can't figure out how to place the sim card so I went to…read morethe Roger's store in this location since it's convenient at the time... Ash was the one who helped me and very satisfied very knowledgeable.. I would definitely go there in the future...

For new internet service setup, that was relatively painless. My roommate moved out and the…read moreinternet was in her name. Unfortunately, it wasn't as easy as just switching the name on the account. Fortunately, the rest of the process was fairly easy. Sunday, I filled out a form on Shaw's website to create a new account and request internet service. The form included my choice of dates and times for a technician to come and visit. I then received an email confirmation the next day that someone would be out on Friday (today) between 8-10am. Two hour window, that's pretty sleek from the days of waiting all day for someone to show. At 837, I saw the Shaw van pull up and a technician who introduced himself as Jat showed up at the door. Within minutes, the old modem was swapped out for the new one and we were wireless again. He ensured my laptop connected and walked me through all of the Shaw Open wifi details. He saw our tv on the way out and asked if we were getting cable because there's a promotion on for PVRs. I replied that we are not. He didn't push it anymore (much appreciated!), said a polite goodbye and off he went. Next steps... register myself with the online customer service centre. This also went tickety-boo for the most part. I just entered my phone number and the account number on the card Jat left me and everything else was there waiting for me. The only annoying part in that process is trying to guess a username that hasn't been taken. I tried out like 5 of them before I found one. And each time I had to submit the form, then re-enter my information. Shaw, if you've got the coding in there to see if my passwords match, surely you can program a query to let me know if a username is available without having to submit the form. And it would make your process that much smoother. Same comment on creating an email address once I'm inside my account. Otherwise, like I said, relatively painless and so fast! And while I have a beef about businesses that only provide Shaw open as their wifi network for all customers, I do think it's a pretty cool initiative you've put in place for your own customers.

Worse customer service. They overcharged me, waited an hour to talk to someone, the guy barely…read morespeak English and had no idea what the hell i was talking about. Ugh!!!!

IT is an industry that isn't short of options - much like trades, it's an easy business to get…read moreinto. A computer, an internet connection, some tech applications and you're in business. I think one needs to be careful who they choose to work with - things like up-time of our tech, applications and software are important, but so is an effective working relationship, something the team at TWT is great at. I met Shawn Freeman and TWT Group about four years ago. Our needs aren't extensive - our company is a two man operation. TWT Group has treated us really well. Where some companies ignore their smallest customers, TWT Group has a way of making us feel like one of their biggest and most valued. Over the year's I've had the pleasure of meeting a number of their staff - all very personable and willing to solve my random problem. I really appreciate their willingness to find a solution. So yes, we're very happy with TWT Group and we confidently refer them to our own clients and connections. I wouldn't hesitate to reach out to them.

From the owner: Wouldn't it be nice if your Technology just worked?…read more Wouldn't it be even better if you enjoyed calling your IT guy? Our goal is to help your business grow. Our commitment to providing the best support in the Calgary business community is unparalleled. We work hard to ensure you have complete satisfaction and confidence in your technology systems. Your business will receive all the IT services it needs with a personal touch. Many Calgary businesses rely on Fully Managed Calgary to provide them with a complete range of services. You can trust our experienced team to be your single source for IT support in Calgary. You will receive IT solutions that are tailored to your business' unique needs. Your staff will immediately be able to work more efficiently and experience fewer problems with your computer network. Experience the difference.

The acreage I live on has limited options for high speed internet: satellite, and Platinum…read moreCommunications. No DSL or cable is available. I've read a lot of bad reviews for the satellite services out there, typically due to them being massively oversold, and way slower than advertised. And while I go with Bell Satellite TV, and they DO offer satellite internet, they DON'T in all parts of the country (including mine). So that being said, I've gone with Platinum for several years now. In my area, Platinum is a wireless network that relies on line of sight between your house mounted dish, and one of their towers. I maybe was sceptical of this setup at first, but it's been surprisingly solid and reliable almost all the time. However.... as good as Platinum once was (and it was great), it too now seems to be massively oversold. I guess they can't say no to a sale, and because of that, the download speeds I'm getting are absolutely horrible. You can see the Speed test photo I uploaded for evidence of how bad it can be (.09 mbs). But rest assured, .25 mbs during prime time is about it. Sometimes I think I'm on dial up. And forget about streaming a movie! I download movies overnight for viewing the next day... Anyhow... Platinum was once good, and they may be good again if they can find a balance between sales, and network performance. In the mean time, I'm waiting for other options. Platinum: it's only a matter of time before better options take over, so figure it out, before you are obsolete.

As per the other reviews, since Platinum has taken over EFirehose they have forgotten that they…read morehave customers. 27 hours of downtime over the past 5 days, 5 separate calls to technical support with a phone message and not one reply. Sales and all other numbers do not pick up either so I think that they may be close to closing if there are no employees that can answer a call. Corporate support (we are a corporate client) actually just rings, no VM no hold no nothing.

Great experience overall. The speeds are great, same upload and download speeds help, especially…read moreat work. The customer service was awesome, whenever I had an issue they were quick to fix it. I would recommend them for sure, it is nice dealing with a smaller company where you're not a number.

From the owner: Looking for business only internet?read more