Where to start...well here goes, we parked and waked in to this establishment and noticed that most…read moreif not all people in this place where glued to the television as the World Cup game (Mex vs. Kor) was on, understandably as in certain places Football is life. We waited by the Bar near the entrance for 25 minutes while all three waiters ignored us, made eye contact, checked their phone and took pics .
Another Paton at the bar walked over to us and said they her grandchildren were sitting at a table which was empty except for a few sweatshirts so she removed them and said we could have the table, which was a very nice gesture that we appreciated.
We continued to wait for another 10 minutes or so until we had enough with being ignored we left and went to another place and were seated and not ignored, a great meal by the way. My Brother in law was with me along with my son and my nephew. I had seen this place recommended by "The Boredom Report " ( JT my apologies but your guy here is out of line) many times and was excited to try this place as I always am when in Baja.
Unfortunately, this place dropped the ball. My Brother in law left a review on yelp approximately 20 minutes or so after our visit and was sent a rather rude and racist message by someone named "Noel' stating that Mexico was in the World Cup and that they were playing in Mexico along with that we were I can't remember if it was Dumb or Dirty Americans so I'm going to go with Dumb for this one, "Dumb Americans" that need to educate ourselves on the Mexican culture and such.
Well I'll say this, I too have been in Baja for over 40 years, Noel and never have I had any establishments in Baja ever ignore any customers until last night. If myself and my family didn't love, respect Mexico or its people and culture we would never go south of the border and be ignorant to anything having to with Mexico.
But, since you are obviously more focused on Football instead of your business I would imagine that you might not last long with that mindset. Also Noel, please feel free to explain to me or anyone for that matter why you choose to run an American style Microbrewery and Sushi Restaurant and not a traditional restaurant in Baja? Could it be you're were attempting to attract a certain Dirty and or Dumb Americans? Also, please explain me and all that read this how to educate myself on "Mexican Culture'' when you're attempting to mimic two different cultures and yet have no idea on anything related to customer service.
Please continue to Just throw out something racial and derogatory to cover up for you and your staffs shortcomings because racism has become a form of needing attention and not truly the issue at hand these days.
Perhaps next time any "Dumb Americans" walk in to your place why don't you just refuse service, oh wait you do that by ignoring them and giving a racist rant on culture and education. instead of actually dealing with your staff/business issues.
Now I've made some mistakes before with reviews and I generally give a place a few chances to rectify things as I know running a restaurant/business isn't easy and there are things that are out of people's control so I will update things when I return. As I believe this is the only true way of giving a honest and legitimate review.
Perhaps next time you post a response you should also remember that there is an e-mail that is sent with your same response to the person that posted the review.Simply changing your response online doesn't change the initial email, and saying "you were busy" isn't an accurate description in this instance. Nice try.
TO NOEL I WILL NEVER PATRONIZE THIS PLACE AS LING AS I LIVE! I WILL MAKE IT MY MISSION TO TELL EVERYONE I KNOW THAT VISITS BAJA TO NEVER GIVE YOU ANOTHER OPPORTUNITY TO TREAT PEOPLE THE WAY YOU TREATED US.
SIGNED: "THE DIRTY AMERICANS'