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Terminal Transfer

3.0 (2 reviews)
Closed • 8:00 am - 4:30 pm

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2 years ago

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10 years ago

Held the product i ordered (cases) for a month, really bad customer service. Avoid if poss.

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Matson Navigation Company

Matson Navigation Company

1.0(1 review)
1.9 mi•St. Johns, North Portland

Matson service reps did not tell me crucial information during the seven phone calls I made to…read morethem. Causing the shipment of my car to be delayed by over a month. I have faxed notarized letters, sent proof of lean and temporarily registered my car....all things I should have been told I needed to do to be in compliance with Hawaii state law. Which after delay came to find out from Port workers. Again I spoke with their west coast office literally seven times in preparation for this shipment. My husband is out on deployment and has given me power of attorney to handle his affairs. This has caused me to miss work for over a month. I asked their representatives what it was I needed to have my car shipped to me. I have been on hold with various institutions for hours and have faxed and overnighted several different documents to ensure my car was shipped. Costing many hours, and a lot of money. The missing information they neglected to tell me (after asking them what I needed many times on different occasions ) delayed the shipment of my car for over a month. I'm not only furious, when I called again today "Angel" was very condescending toward me and stated "everything you need to know is on the website mam" ....I have read their website and never saw all of these requirements...there are many for my particular situation. You'd think people who work for the company would know what I needed. As I have been over my situation with them many, many times. But failed miserably to accommodate after I have spent thousands of dollars with the company. "Angel" continued to have a huge attitude and interrupt me numerous times, cutting me off..and just over all a horrible rep. After picking up the phone even she said "Hello Matson" and then sighed for like four whole seconds clearly displaying her utter contempt for her position. I have lived in Hawaii for a year, so shipping with Matson was necessay. Once I receive my car at the port in Seattle, where I now live, I will NEVER use their services again. Military Wife~

Mr .Taxi PDX - Mr.taxipdx a Towncar service

Mr .Taxi PDX

3.7(24 reviews)
2.6 mi•St. Johns, North Portland

Hmmm a lot of 5-star reviews from users with very few write-ups... I don't want to say they're…read morefraudulent but this is not a 5-star company. I've used them twice based on this site and I wont be fooled again. First, they didn't answer the phone either time. They called back 90 seconds later when I was ringing a new number. Second, there is some major language difficulties going on here. I tend to think I speak clear enough to be understood verbally (after all the Pizzas I have delivered always arrive OK), but the first time the dispatcher asked me to text him the address, and he'd call me back; the second time the driver called me three different times to ask where my housing street was, and finally said he was close. We waited outside for 25 minutes before he showed up. The car was filthy, and my friend said he didn't notice a license posted. This company could improve with just a few changes. 1. Get a professional dispatcher that answers the phone and speaks clearly. Have Google maps ready and input the address the caller gives them, confirming they heard you correctly. Put the location of the cab that will respond in the directions and give the caller the estimated time of arrival. 2. Keep the vehicles clean and in fully working order. In the meantime I'm going to find a new cab company to call for pick ups. I just don't know which one, it seems all of them in this city have their detractors...

I called the day before my flight to schedule a 4:30am pick up to take me to the airport, and…read moreclearly gave my address. The guy that answered seemed to understand the timing and address, and I confirmed that he had my number. The day of pick up he called at 4:20am and I reminded him I needed to be picked up at 4:30. At 4:35 I called and he said he had taken a wrong turn, but evaded my question when I asked when he would arrive. At 4:40 my brother offered to take me to the airport. At 4:50am I got another call from the taxi guy and I'm not entirely sure what he even said to me. I told him I no longer needed him as I was supposed to leave twenty minutes ago. He apologized and hung up. He was at least twenty minutes late to picking me up for something as important as getting to the airport. I have no idea when he would have actually arrived but I'm certain I would not have made it to my flight. Communication does not seem to be a strong point with this company, nor punctuality.

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Mr .Taxi PDX
Mr .Taxi PDX
Mr .Taxi PDX

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All My Sons Moving & Storage

All My Sons Moving & Storage

1.5(58 reviews)
2.1 mi•St. Johns, North Portland
Family-owned & operated
Free estimates

All my sons recently helped my girlfriend and I move two houses worth of stuff and they were…read moreawesome. They worked hard to get the trucks loaded quickly and safely. They responded really well to direction and feedback and all of our belongings seem to have made it safely. Tyrel, Jay, Ron and Sadek were awesome so you're in good hands with any of them!

I chose All My Sons because I had previously seen them do a great job moving a family member…read more Unfortunately, my experience was completely different. I scheduled a move within the same apartment complex. This was not a cross-town move--it was a transfer between two apartments approximately 200 feet apart with identical floor plans. I was given a 10:00-11:00 AM arrival window. The crew did not arrive until approximately 2:30 PM, more than three hours late. During that time, I received no meaningful updates and spent the day waiting. When the crew finally arrived, only three movers showed up instead of the four-person crew I expected. Rather than arriving with a plan, they immediately expressed doubts about completing the move. The manager's response to the delay was disappointing and dismissive. When I explained that the delay was seriously impacting my day, I did not feel that the situation was being taken seriously. Ultimately, the move was not completed. I had to make alternative arrangements, hire additional help on my own, and spend the weekend moving and unpacking largely by myself. What is most frustrating is that I specifically hired a professional moving company to avoid exactly this situation. Instead, the late arrival, staffing issues, and lack of communication turned what should have been a straightforward apartment transfer into a stressful and exhausting experience. I understand that delays can happen. What I cannot understand is the lack of communication, accountability, and customer service after the delay occurred. Based on my experience, I cannot recommend this location.

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All My Sons Moving & Storage
All My Sons Moving & Storage
All My Sons Moving & Storage

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Alpha & Omega Limousine Service

Alpha & Omega Limousine Service

2.4(5 reviews)
2.5 mi•St. Johns, North Portland

Fantastic service! I needed five hours for a Bachelorette Party, and David Worley, the CEO, called…read moreme personally. David was incredibly helpful and kind on the phone, offering an entire $200 discount from the price I was quoted on limos.com! He really wanted us to have a great time, it was incredibly appreciated. The driver arrived right on time, helped us in and out of the car, pointed out to us all of the controls and features in the limousine, and got us to our destination fairly quickly considering the crazy rush hour traffic. When we needed him to pick us up at the end of the night he was right on time as well and got us all home safely and quickly. Overall, a fantastic experience! The company is very personal and does everything possible to ensure you have a good time on your evening out. Would definitely use their services again!

I really wanted to like them, and I wanted to give them another try. However, I was disappointed…read moretwice with this company and I would NEVER recommend anyone use this company for any event, or anything special. The first incident was with a bad driver who ripped us off of an hour that was prepaid for with tip during a ride to a concert. The second time was in a crappy car that was old, almost broken down and things didn't work. Not to mention the poor communication, lack of return calls, etc. Consider yourself warned.

Terminal Transfer - transport - Updated June 2026

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