Starting off: Corporate was great. Got someone in America each time, all women who were very polite. However, the first person I spoke to at corporate, some guy, put my appointment on the wrong day that caused this whole mess. My main concern here is the local office... They were contacted twice about an appointment they were supposed to attend (but was mischeduled; this is not their fault) and neither time did they recontact corporate office like they were supposed to, nor did they contact me like they were told to. Put a bad taste in my mouth. If this is how they treat potential customers and their corporate office, I don't want to get involved with them. read more

we never had a problem with pest control, but the rodent removal was not good they way over charged us, communication with them was almost non existent. They have outsourced there account payable to overseas, you cannot talk to a human that works from terminix and the online sites they give you do not work. I get past due notice every week that says I have not payed my bill and am going to be turned over to delinquent collections. I have a copy of my canceled check and my bank has a copy of when Terminix cashed it and what account they deposited it in but I cannot speak or communicate with a Terminix representative so I am looking forward to an English speaking human to ask me for a payment that I have made. Don't do business that have a poor online communication system and outsource communication issues. No I am not happy read more

Perimeter sprayed, no more ants, no more roaches. Satisfied customer! The technician communicated & was on time. He listened attentively and then went right to work. Afterwards was open for questions and readily showed me the work he completed. No bugs here read more

Horrible company to hire. They sent over 3 bills since I canceled service. They never performed service when they stated they did; I was working from the house when they supposedly performed service but saw the truck 2 doors down and never did they come to my residence. Additonally, the value of the service was subpar as now that I've moved I've hired another company who is far exceeding their services at a lower price. read more

We were not at all happy with Terminix. Every tec. Actually did nothing to help our problem, that is until Trestan came today. What a great tec. he is. Answered every question, treated the problem and left us with the assurance that Terminix is a reliable co. to deal with. So, if you have a problem ask for Tresta read more

I hired Terminix in 2020 to rodent proof my home. I was promised that they would take care of everything and I would not see anymore rodents in my home. Not one year since I paid $3,400.00 to keep rodents out of my home has it been rodent free. Yesterday I had another company to inspect the work done by Terminix in 2020. The barrier installed by the technician wasn't done properly. The wire is not secured to the bottom of my home. Nor was it ever secured under the ground. What a joke. Rodents are smart enough to nudge the wire out of their way and enter my home. Thanks for wasting my $3,400.00 while I'm on a fixed income Terminix. I have to pay to have the job done properly. I will not be paying Terminix to fix what they didn't do. Save your money and hire a small local company not one owned by a corporation in the United Kingdom. My money will be going to a local company. read more

They billed me twice for my first service and wont refund my money. I even told them I would show them proof from my bank statement but they still won't refund me. So disappointing. Do not sign up with them. They are theives. read more

Terminix - Pest Control Near Me - Jacksonville, Florida

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The worst company you could hire for pest control. We received a call stating that our prices would be increasing by over $200 which made us cancel service since it was no longer within out price range. We saw an ad about 2 months later showing a similar rate to what we had been paying previously. We called and paid for our account to be reinstated, set up our first service, and no one showed up. When we called to inquire why no one had come on the day of service, they told us that they would no longer be servicing our address since we had cancelled. I explained that the only reason we had cancelled was due to an agent informing us of our price increasing so significantly. The manager Mike, informed us that that information was incorrect but still refused to reinstate our service since we had cancelled. Despite it being no fault of our own, they refused to understand the situation or take accountability that one of their hired agents had made a mistake that lost us as a customer and the refused to correct the issue. read more

This is The worst company To deal with I had an upcharge Of $65.Which was the surprise when I got my bill because nobody Told me I tried to call customer service And was informed there's nothing They can do or a different phone number for me to call read more

Devin Bass deserves five stars for his outstanding customer service. Very professional, friendliness, provides great feedback if there are issues. read more

Every representative of Terminix that I have met is friendly, knowledgeable, honest, and perform their duties thoroughly. The communication is excellent, and available to communicate even out of normal business hours. I definitely see the results of their work. read more

I paid a year up front of service for pest control on a townhouse I owned. 2 months later I ended up selling it so I called Terminix and told them I sold it and canceled it but gave them the new owners information so they could treat for the next 10 months that had already been paid for. ( Her number is on the file so they can't say they didn't know). The new owner know the service time was ending so she asked Terminex and was told she still have service treatments coming. They set the appt for after 3:00 one day and the tech showed up at 11:00 am while she was at work. I have called SIX times and all 6 times was told a manger would call me back. I have had ZERO calls from a manager. The people you call on the 800 number ( There are no other numbers to call) just keep telling me they are sorry, they understand, it's not fair but the service was provided. That's like saying my neighbor uses thier lights so I have to pay the electric bill? Bottom line is they so called "treated" a house they couldn't get into at a non appointment time for someone that doesn't even have a contract with them and charged me for it. Great Job Terminex! You just lost a customer since1991 that had service on 3 homes with you over $67.25 charge and this nice yelp review. read more

Overcharged and under performed. Stay away! Did not respect their own termite policy. When I complained of inferior service, I was insulted, criticised which was unacceptable. Needless to say cd not wait for infernal contract to end. If was not obliged to add a star, would be none. read more

Pay $160 a month to still have a ant problem after 4 months and 5 treatments they refuse to break my contract so I cant go to another pest service have talked to so many customer service people and no one can help I literally call them once a week to have them come out to service my house just to prove a point that I still have ants read more

Do Not Believe their " money back guarantee " !!! I wasn't informed on All the requirements of cancelling my service to receive a refund and when I called to ask what was going on , I was told that it was out of her hands and management was unavailable to talk and she would send an email to management asking them to speak with me . They constantly ask about customer service but seem to really not care when there is a problem read more

If you want to pay thousands out of pocket. Not able to get through on their "emergency" line and not have a physical contract this is your place. The technicians have all been wonderful but their managers and higher ups are all about the money and no service. If you have any damage while covered under them unless they have proof the termites are present (but you can't get through the phone to them) they won't help you. If you have a swarm they won't approve the techs to treat. On furlough asked to extend my bill which was approved but manager Cameron can not give me any type of break down of what I'm paying for because he can not FIND my contract. Awful company. Wasted money. Still have termites by the way. read more

Terminix - Pest Control Near Me - Jacksonville, Florida

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Waste of money. They lie and say they have come out but they never show up. They are scam. They do not actually kill any bugs and it's not unlimited services because they are always short on employees read more

While I received good service in person from our tech, James N., I have received horrible service post-appointment as I wait for my WDO report. I need timely reporting services so that I can continue my real estate neogtiation and I have waited over two days beyond the promised time frame of when I would receive the WDO Report. Not being able to speak with a branch manager myself and having to go through the main Terminix operator is extremely difficult. I have called 4 times and they keep claiming they will send me the report soon. No luck. read more

the worst communication ever. i paid for a 7 day follow up. no one showed up. i was then promised that someone would be by the next day. no one showed up or called. i had to give them a call i also asked to be refunded because i paid for the 7 day follow up, i was then told she would have to see if management would give me my money back.. so inconvenient of them. i see in the reviews that this happened alot with this company. i wouldn't recommend anyone do service with them. i will be reaching out to the better business bureaus if i don't receive my money with in the next 5 business days read more

Terminex doesn't even answer their calls Very frustrating Called them several times. Their services focused only treating externally and that is not sufficient in Florida. read more

This is regarding service that was supposed to be performed on April the 20th of 2022 my phone has been out of service for over 2 months they claimed they sent a message on my phone I never received went into local office couple of days later after receiving an email was told they would set up an appointment for follow up on first Saturday in May between set hours turned out I was lied to when I called office after time frame on Saturday morning on the 22nd was told no apartment had ever been set up told by two different people when I have called in that they wrote down the information and somebody from upper management will call me another lie nobody has contacted me from Terminix nobody has tried nobody left a note on my house saying that they had even been there to do any work and to do the work gates would have had to have been unlocked all right all I have gotten from Terminix are lies I am being forced to pay a $93 bill for services I don't even know if we're performed as I have no record that they were even at my home if I could give this a rating I would give up a half of a star and it's not even worth a 1-star rating I would say do not use Terminix read more

If I could give them 0 stars I would ! I just moved to the north side of Jacksonville . I had no idea that rodents were real until I moved over here. I called terminex to help me out , got my free inspection where they confirmed rodent activity & signed me up for a contract which costs me $100 quarterly. Each time they have came out they have not treated my house for rats . They have only been dusting for spider webs but are taking my money !! I called customer service and was told a supervisor can only take call backs but no one ever calls me backs and the problem is continuing to get worse !!! WOULD NOT RECOMMEND !! SAVE YOUR MONEY !! YOURE BETTER OFF DOING IT YOURSELF !!! read more

It's a pain to call in and schedule care. First I would call and it would rout me to the Philippines and then I would get a call back to actually schedule and appointment from a Jacksonville representative. Then on top of that the scheduling is so flawed my usual exterminator didn't even know I was in his schedule and missed two appointments then came on a day I had received no notification about until he was at my house and I was working. read more

Terrible- lazy work. Not worth a dime. I wish I had not gone with them and paid over $800 for nothing. It's my fault and I should have read the reviews read more

We've had Terminix for many years and all the reps have been courteous and knowledgable. Brandon, my rep from Terminix went above and beyond today. I called this morning and he squeezed me in and sprayed the inside of my house since I've recently seen some carpenter ants. The monthly fee includes visits anytime you need them to come and spray. read more

I was a customer in Jacksonville FL since March 2022. I singed up for the pest & terminate service. Yet the termite service was NEVER conducted. Therefore, I called customer service numerous times to have by billing corrected. Each time I was told they sent it over to the local branch and NOBODY every called nor did the billing get corrected. So in June I canceled the service because of your companies failure to bill accurately and provide the correct services. Now you had the nerve to send me $676 bill because I canceled. I've call the branch numerous times now and the billing is still NOT corrected. I can't find a number to call your corporate office all I ever get is an customer service agent saying they will send yet another email and they see no responses on file from the branch manager. read more

I'm a bit ashamed that I hired this company. What can I say... I wanted to save a buck, but it cost me in the long run. The sales person didn't appear to have any training, except to say whatever possible to make a sale. He was the last quote I got. I opened the front door, he didn't want to come inside, didn't want to see if he could find any pests, he just wanted to know what lowest price was that I received, I told him and he said he'd go $100 lower. I said great and signed up. The treatment was in ineffective, customer service impossible to deal with, "technicians" were polite but admitted their methods were sub par. read more

Terminex in Jacksonville is THE WORST! They never finished the job so I disputed the charge. THEN they came back to finish. They were paid over a month ago and DAILY call me with collection threats. I've repeatedly told them the date the credit card was paid, the transaction date but NO ONE can figure anything out. Also the JAX office refuses to give out a phone number or call me back. You get an 800 number. Run don't walk from this disorganized over priced company. Look for someone else. Jacksonville Terminex is the worst most unprofessional company I've ever dealt with. read more

On December I called Terminix to treat for ants inside my home. I wanted to pay for a one time treatment, no contract. The ants went away eventually. March, Terminix showed up at my door when I was at work & sprayed outside the house & left a bill for $89. I called & said I did not order service & they told me I signed up for bi-monthly service. I told her you robo called me for a survey last month, but I couldn't do it at the time & this lady said that once I answered the phone, I automatically authorized services! Are you kidding me!?!! This company is sneaky & unprofessional. Do not use them! read more

"No phone zone" sticker, driver on his cell phone. Hopefully it's the only false advertising they do. read more

Terminix - "No phone zone"...false advertising - Pest Control Near Me - Jacksonville, Florida

This company does not honor their termite repair bond. Technicians inspected my problem regarding termite damage and confirmed my problem was termite damage. Manager did not agree with the two technicians findings and refused to do the repair. read more

I would give them zero stars if I could. I booked a $3,414.08 service a month in advance despite them misdiagnosing and changing treatment recommendations twice. I gave them my credit card information to book a service date after they explicitly stated it would only be "pinged" and NOT billed until the date of service. Long story short they billed me $3,414.08 the same day I gave them my information. That's not why they get 1 (should be zero) stars. This is a rental property of mine and I was going to have to displace my tenants to a hotel for 3 nights each while they did a tenting process. Thankfully, prior to booking non-refundable hotel rooms for them, I called to confirm the treatment date as a lot of money was on the line. My calls were never returned. I called the main call center and they had different dates of service! Terminix had pushed the original date of service out a month and didn't tell me! I said I need to know if this is an error in the system or if the dates we agreed upon weeks earlier is the actual date before I commit to booking hotels for my tenants. No response whatsoever. I shouldn't have been billed a month in advance at all. The main call center confirmed this to be the case. I said "if I don't get a response confirming accurate dates within a few days I want to cancel and get a refund. Especially since I shouldn't have been billed at all". Again, no response. It required 5 lengthy discussions with various agents (central call center and not able to reach the local branch in Jacksonville) to get corporate involved. Zero accountability and little intervention by corporate to handle local Terminix branch. I escalated it to corporate and they said: "the local Jacksonville branch has to initiate the refund". I said they won't even call me back. I said, "they had no problem texting me and answering their phones when I was setting up several thousand dollars worth of service". Now, their local number simply reroutes you to the call center. Seems very suspicious. Over a period of weeks, I escalated it to their parent company who owns Merry Maids and Terminix, etc. I told them I will seek legal counsel if this isn't resolved. They stated "refunding you $3,414.08 is no big deal for Terminix". I said then do it. $3,414.08 means a great deal to me and Terminix never performed any service. Truly criminal. There is no ambiguity or miscommunication whatsoever in this case. NO service was ever performed period. I'm writing to the BBB and hoping this review deters anyone from using Terminix. I am shocked that a large corporate company brand allows their locally owned branches to get away with this. Zero accountability. Don't go with Terminix because you think they're a large accountable company brand. This is not the case. It's a locally owned sketchy bug service that bought into the Terminix franchise and operates their branch as they see fit. I've switched to Orkin in the meantime. We're a month out from them billing me the $3,400.00+ and no refund or service performed. Absolutely appalling. Steer clear from this branch. Perhaps, Terminix in other branches is perfectly fine. However, Jacksonville Terminix is as dishonest as they come. Avoid them at all cost. read more

Will was awesome!!!! He made contact with me stating when he was going to be at the house and asked if we needed insider service. This was a HUGE help!!!! With all of the rain we did need inside service but like most people are busy and will forget to make the phone call to the office. Will also made sure to call and tell me what he found and explained the process. read more

The team that services my home, Devon, Eugene, these guys are AWESOME!!! prompt, thorough, courteous, and expert at what they do. I have been a customer of Terminix for probably over 15 years and would be lost without them. From general pest control to mosquito, and even...gasp.....humane rodent control. They are incredible, the technicians really do seal the deal for me. read more

My husband signed a contract with them back in August stating we would be charged $120 for pest control and termite prevention. They sent a tech out who serviced our yard in August, that month we were only charged $99 and proceeded to receive Past due notices, the following month we were charged another $99 but we were out of town so we didn't know if we received any services. In October we were charged a 3rd time and noticed no one was coming out to service our yard. My husband got in touch with the the tech who gave us their branch manager's number who admitted to us someone in billing had put in the wrong code so it wasn't taking out the right amount causing them to cease our services in August while still taking out $99 every month. Instead of correcting billing the branch manager took it upon himself to switch our service plan to termite prevention only when we initially only wanted pest control. They have sense taken out $99 both November and December without rendering services or correcting their mistakes. We have been trying to get a refund since October and they're all acting like a chicken with their head chopped off acting like they don't know how to issue a refund for not rendering any services! I will update if we ever get our refund for them breaching their own contract. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. read more

Lack of integrity and courtesy for the customer. Called the evening before and told I had an appointment the next morning which I did not schedule. Told technician I wanted it rescheduled, which he implied would happen. However, the next evening I receive email about my inside and outside inspection. Funny thing is no one came by that day and definitely no one came inside. Tech name was D. Houghton. Reported to Termini hotline and was promised call from manager but nothing has happened. Been with for years and this is not first time they have falsely claimed to do work. I have had termites with them and they only retreat a small area and never do repairs. Only stayed because new bond was high, but we are evaluating other options since they don't prevent or protect. read more

have used them for years! great effective product, very professional and prompt service my tech is named Jason

A young lady and gentleman approached our home and engaged my wife in a "sales pitch" while walking through the house. They identified themselves by first names and had Terminex golf shirts on. When I arrived home from work they were all outside talking to my wife. I asked their names and they responded with first names only and when I asked for a business ID card, they told us that they were not given any by the company. I told them that we were not interested and they left. I decided to call the local office only to be routed to their national sales center who subsequently transferred me to their national customer service center. I shared my concerns and they told me to contact the local office in Jacksonville - they did give me their number. Their website page has a local number that sends you to their national sales center. I left a message and a lady called me back a day later- I shared my concerns. She did tell me that they have a summer sales program going on. I told her that I didn't think it appropriate to send sales people door to door with no company ID or business cards readily available. She did not seen interested at all. Sorry but no business opportunity here. read more

We've had nothing but excellent service from our Terminix rep. (Beaches area) He's always on-time, professional and very friendly. Over the past 3 years, Terminix has taken care of any issues promptly. Would definitely recommend. read more

Never use terminix. Was billed for services not requested. After being told it was 'taken care of', was sent to collections a year later. Very difficult to resolve. Dishonest company read more