I'm surprised by the 1 star reviews! My family had a wonderful experience there. We moved our…read moremother there from Wildewood Downs, in Columbia SC to be closer to my brother. (WWD was a huge disappointment!) Our mother was at Quail Haven for one year and it was a huge improvement! The staff are friendly, attentive, eager to help and please. We asked about an exercise program (which they didn't have) and the activities director made it happen with in the week! The social worker responded to all my emails and questions promptly and satisfactorily. The CNAs loved our mother and cared for her very well. Our mother passed away peacefully there and the staff were caring in dealing with us after her passing. Highly recommend.

I thought I had previously posted a review for Quail Haven but can't find it. Our parents were…read moremoved to Quail Haven from Elmcroft when our father needed more care and as his needs increased from assisted living to skilled nursing. We moved our mother to Quail Haven when a place opened up in their assisted living (the Cardinal) so that our parents could be at the same facility even if not in the same building and our mother could be taken to visit with our father. Our father died there in November 2022. His care was maybe acceptable but one thing we and our separate aide we had always kept had noticed was that nursing staff usually congregated at the nurse's station to talk. The staff at the Cardinal were generally good however there were some questions. Our mother had developed a half a golf ball sized callous and pressure wound while there and had skin issues on her feet and legs. Additionally the head nurse was telling us that our mother was becoming combative and needed skilled nursing care (she did not, she needed memory care which they said they were trained to handle). Our mother had relatively high functioning dementia and Quail Haven couldn't or wouldn't properly address her needs. Fortunately, we still had our aide that we continued to pay for to look in on her. Quail Haven informed us that they were moving our mother to skilled nursing over our objections (they had done an assessment at the time she had a UTI). First, they proposed on moving her into the room that our father was in before he died and we said no way. Once they did move her into skilled nursing she was basically isolated in her room 24/7 and they eventually put a plastic ankle bracelet on her leg (even though she had bad skin issues at the time and the bracelet would irritate her skin more) because she was supposedly an "elopement" risk. She needed a walker to walk and she couldn't walk more than about 100 yards, and that's being generous. At the skilled nursing part they continued to say our mother was combative and was a flight risk. For some reason they did not use the shower in her room but used one at the end of the hall, and she would apparently get aggravated over that and who could blame her for not wanting to be wheeled down a long cold hall in a bathrobe to get a shower and come back down the same long cold hall while still damp. We asked why they were having so much problem because our aide didn't have the same problems and we requested that their staff be in the room when our aide was there since our aide was supplemental to their staff and was not supposed to replace their staff. We wanted their staff to learn how our aide was able to get our mother to do things without a fight or drama. They eventually agreed (after getting defensive and saying that their staff were trained and didn't need to be trained by an outsider (my words)). They never did have their staff learn from our aide how to get our mother to cooperate. She had dementia and putting her in skilled nursing was about the worst thing to do. We got her out of there as fast as we could and moved her to Fox Hollow's memory care unit called "A Bridge to Rediscovery" where she did well until she died in February 2024. I can't say enough good things about Fox Hollow. Their memory care unit was 180 degrees from the poor treatment she received at Quail Haven. The best person at QH was the one who did the billing, etc. Their doctor seemed to just rubber stamped the head nurse's recommendations without an independent assessment or review and hadn't realized that our mother had a UTI when they did their assessment that reportedly said that she needed to be moved to skilled nursing.

I spent time at this facility waiting for a opening somewhere else after having a stroke. I NEVER…read morefelt comfortable there. There weren't enough staff to adequately address the needs of people living there. They seemed to hire the lowest qualified person's to fill jobs. I felt they in return these low skilled employees were overseeing other low skilled mployees. Examples include hiring one LPN nurse and placing on her ALL the duties normally done by higher qualified nurses, like RN's. They're probably not doing anything illegal, but l think they're walking the line by pushing these employees to the max. I found the people dispensing medications to have minimal training. They were unable to pronounce the name of drugs they were dispensing or understand issues like appropriate milligrams, etc. The expectations were to track medications by reading and matching up who gets what. Only requiring the most basic of math skills. Out of curiosity l asked which organization gave them the *****rating and was stunned when l was told they themselves decided to add the 5 stars rating to their describing summary of the facility. This was not given by any regulatory organization who evaluate the care people there receive from the staff. In the time l was there, I experienced being told with whom l was to eat with and the chair/table l was expected to sit at. It was obvious not much thought was given to the task of seating arrangements in the dining room. They told me to sit with a very nice black woman, but she was unable to converse to any great extent because she was deaf. The food was not especially tasty, more institutional like than anything else. The whole mealtime arrangements seemed to be arranged for staff convenience and left me feeling. Seemed they didn't expect people to be able to find a place to sit for a meal. That people needed to be directed to a specified table/chair and with whom they're to share a meal with. They like to called Fox Hollow a "retirement community" but to me l found it to be more of a institution. I saw them repeatability, every day for hour's, sit a retired military man confined to a wheelchair to place him sitting alone in his chair until a time they wanted to assist him with getting into bed. No thought seemed to be given to matching his sex, personality or interests with other's in the place. While there a woman died alone in her room. It was obvious she was in a fragile state. I didn't however see staff making a effort to address her as a special person who shouldn't have been alone at her passing. Found most everything at Fox Hollow to be substandard and given by the least qualified person's. For what's given l think it's a expensive place. In all honesty l wouldn't recommend Fox Hollow. Staff's attitudes need adjustment. To be more individualized in meaningful ways. I believe most people residing there feel minimized as a person by staff employed to care for aging population. I also noticed they didn't treat people with the honesty l expect from care providers. Putting it nicely, a prior resident, gives the place a -5 rating. They repeatedly stretched truths to the point of dishonesty. It's clearly geared to meet the needs of person's who have significant cognitive impairment. I don't think they're so depersonalizing of residents, to allow bedsores or other types of mistreatment to occur, but it was a place l NEVER felt good about being part of. Other's felt the same way. Most staff Dicounted residents BIG time!!! Prior to moving in l met me the marketing director. She inquired as to my likes, hobbies, etc. But these issues were NEVER brought up again. It was clearly cheap useless chat and NEVER thought about again. This talk was not intended as part of anything. It's as if if we never had touched on such idea's. Just a place l didn't like. I felt the staff were definitely underqualified and protocols were everything.

Fox Hollow Assisted Living in Pinehurst, NC used to be a wonderful place for Senior Adults needing…read moreassistance. Their turnover was minimal. Now it's a regular occurrence. They are understaffed, many of the staff members seem to not like their job and take it out on the residents and the food is sub par. Food is cold and meat is tough more times than not. No matter how many times these issues are brought to the attention to the administration, you're told that they'll work on it. Nothing seems to change. Fox Hollow is now nothing like it was a few years ago. It's far from "assisted" living now. What a shame.

The standard of what healthcare should be --…read more Terra Bella of Southern Pines is truly a remarkable place, and I speak from personal experience as someone who has had a family member live there. Choosing a retirement community and nursing home for someone you love is never easy, but Terra Bella exceeded every expectation and gave our family something priceless--peace of mind. From the very beginning, it was clear that this was not just a facility, but a true family environment. The care my family member received was exceptional. He was treated with dignity, patience, and genuine compassion every single day. The staff didn't just "do their jobs"--they formed real relationships, took the time to understand his needs, and cared for him with a level of kindness and attentiveness that went far beyond what we ever expected. You can feel the warmth the moment you walk in. There is a sense of love and respect throughout the community that is impossible to fake. As family members, we were also cared for--kept informed, welcomed, and reassured. Knowing that my loved one was safe, valued, and truly cared for brought an enormous sense of comfort during a very emotional time. The residents at Terra Bella are given thoughtfully planned daily activities and events that genuinely enrich their lives. These aren't just ways to pass time--they stimulate the mind, encourage connection, and help residents feel engaged and purposeful. It was clear that every activity was designed with intention and respect for the residents' well-being. The staff deserves endless praise. They are patient, nurturing, and deeply compassionate, even in challenging moments. Their commitment to quality care shows in everything they do, and it made a lasting impression on our entire family. Terra Bella of Southern Pines is a beautiful example of what quality healthcare should be. It is a place where residents are not just cared for, but truly loved--and where families can trust that their loved ones are in the best hands possible. I will always be grateful for the care my family member received and cannot recommend Terra Bella highly enough.

From the owner: Welcome to TerraBella Southern Pines. Our Assisted Living and GLOW℠ Memory Care community brings…read moretogether a host of desirable features and amenity offerings that are perfect for empowering fun and recreation, personal enrichment, socialization, health and wellness and so much more.

My mother spent several months in memory care cottage "Cardinal" at Quail Haven, which opened in…read morethe spring of 2015. Her condition quickly deteriorated, and we made the decision to bring her home. First, no activities were offered other than a TV. We ourselves brought in a CD player and CDs to offer music therapy for residents. We requested activities appropriate for residents with Alzheimer's; in response, someone brought in old puzzles and games that weren't suitable for the abilities of the residents. We kept being told that activities would be offered, but they weren't. We were also very concerned with several safety policies and procedures. For example, if a resident falls ~ which happened to my mother and two other residents I can think of ~ the resident remains on the floor until an RN from another building can be summoned. This can take 20 minutes or more. The first time my mother fell, my father happened to be there. The CNA just stood there, staring at my mother. My father had to tell her to call for help and cover my mother with a blanket. By the time my mother left Quail Haven, she had stopped feeding herself and coherently partaking in conversation. Within two days at another facility (a hospital to care for her after *another* fall), she was feeding herself and talking quite normally. Under skilled and tender care, she blossomed. For these and other reasons, we would not recommend Quail Haven.

From the owner: Quail Haven Village is a vibrant senior living community in Pinehurst, North Carolina. As a…read moreContinuing Care Retirement Community (CCRC), we offer Independent Living in charming garden apartments, along with Assisted Living, Skilled Nursing, and Rehabilitation through The Inn at Quail Haven Residents enjoy chef-prepared meals, engaging wellness programs, social and recreational activities, and convenient on-site amenities that promote comfort, independence, and connection. Just minutes from the Village of Pinehurst, our community combines small-town charm with maintenance-free living and a warm, supportive environment.