This is in reference to my dealings with Terrace Cleaners in Ladera Ranch, CA. They are a small independent dry cleaning and laundry business, owned by "Mary" and her husband. I go out of my way to support local businesses, but in this case felt it necessary to let other people on Yelp know of my experience. This review has nothing to do with the quality of their dry cleaning and laundry services which are good (4/5). This has to do with their service and follow up I received from Mary the owner. On 02/21/2026, I brought in 6 items, 2 were for dry cleaning of pants, and 4 were for laundering of shirts to be folded. I requested folding as I was going to travel and needed to optimize space in my suitcase. All items were to be ready on Thursday, 02/26/2026. On Friday, 02/27/2026, I came back into the store to pick up my items. The 2 pants were there, however, when I opened the shirt bag, I noticed that 1/4 shirts was not mine. I told this to Mary's husband, and handed back the shirt that was not mine. 3/4 shirts were mine and appeared fine. He told me they would check and see if the "lost" shirt was somewhere in the store and call me back in a few days. Since I did not hear from anyone, I went back into the store on Tuesday, 03/03/2026, and this time Mary (owner) was working the front counter and we spoke about the lost shirt. She told me they have a video system in the store and can go back to see what I had turned in on 02/21/2026. She also mentioned that her husband frequently makes errors dealing with incoming orders and was I sure that I gave him 4 shirts instead of 3? I said I was certain, and that the receipt indicated 4 shirts. In addition, there were 4 tags, one on each shirt. Mary kept challenging me and indicated that I had made an error and only 3 shirts must have been turned in. The conversation got a bit heated, and I asked if they had video evidence of 3, and not 4? No video was produced. I left the store and said I would be back in a few days for a resolution. I also said fair compensation for the lost shirt was $40.00 plus $7.50 which was the cost for laundering the lost shirt which I already paid for. Mary told me her husband would have to issue me a check for the lost shirt. Since I did not hear from them again, I called the store on Thursday, 03/05/2026, and spoke with the husband. He was aware of the situation, and would prepare a check for me. I went back again later that afternoon. Mary was working the front counter. I asked if her husband had prepared the check? She said yes, and produced the check. I also asked for $7.50 laundering charge for the lost shirt. She handed me $8.00 cash as apparently there was no change in the register. I was preparing to walk out, move on, and drop the subject. However, Mary again asked me again if I was sure that I gave in only 3 shirts and that her husband had made errors on number of pieces being dropped off. I said to be clear there were 4 shirts dropped off and verified by receipts. 1 was not mine and I gave that shirt back to her husband. I treated people with respect, no matter their position in life. I am also not a vindictive person, but I have enough self-esteem to stand up for myself. It could have so easy for Mary to hand me the check and $7.50 and just "let it go". That would have ended the whole episode. I guess Mary needed the last word. That has given me motivation to post this review. I have also attached photos (1 Page) of the receipts involved. read more

Terrace Cleaners - Receipts from Terrace Cleaners - Laundry Services Near Me - Ladera Ranch, California

This is for their alterations (not cleaning). I brought in a headrest for my outdoor lounge chair, as the treads pulled out of the seam where the straps attached to the pillow. It took them 3 times to get it right, when all they needed to do was runs some stitches to reinforce the attachment point. The first time, they reversed the strap, so the velcro wouldn't attach. I brought it back and asked them to fix it, and after another week they told me it was ready, so I picked it up, and the older gentleman tried to charge me again, for fixing their mistake! As I inspected it again, I found they had redid it wrong again, or did nothing. I had them work on it again, and after 3 tries and 3 weeks, they finally got it right. That wasn't bad enough but I brought in a new pair of pants for my tux and asked them to take out the hem and lengthen them by 1 inch. After I picked them up,, I found they had SHORTENED them by 1 inch! Now they are 2 inches too short, AND THEY CUT the material off, so now my BRAND NEW pants were ruined!!! If you want to keep and be able to use your clothes, bring them somewhere else!!! read more

They really took care of me even though I had a small order of shirts. Their response was excellent and I am happy with the results and value. read more

Extremely friendly service. Wanted to make sure everything is perfect. All dry cleaning done with equipment at the store (don't outsource it and take forever). Found my new dry cleaning spot. Will be a new long time customer read more

Terrace Cleaners remains a gem! We still use them regularly and the service never disappoints. They make all of our clothes like-new. Small businesses like this are what make our community special. The family is so nice and always willing to bend over backwards to help out their customers. Prices are exceptionally reasonable - especially compared to some of the competition in the area. Highly recommend! read more

I'm in a pinch and need a shirt dry cleaned in 24 hours. I called and Hamid was so helpful and nice! He told me to come by and he would make it happen. I just dropped it off and I'll be there tomorrow morning to pick it up! Highly recommend! read more

Extremely rude service. Very poor customer service. They wouldn't even let us try our alterations at the store and told us that if we were unsatisfied with the alterations we can not get our money back. He also tried to double charge us and we caught him and he fixed it. read more

I have been using them for 15 years!!! They stand for quality and excellent service! It's a husband and wife business, extremely hardworking, taking great pride in their work and service and they have been so helpful. The also work together with a seamstress so pretty helpful too!!! I can only recommend them!! read more

So happy to find this dry cleaners. Reasonably priced and all my clothes come out perfect!

Have been coming here for years. The owners are so friendly and always remember to ask about the family when we come in. The service is always efficient - quality and on time. I've had them do alterations for me and I'd highly recommend them for that service as well. This company and its owners are a true asset to the community. read more

Great cleaners! They use organic and chemical free products. The owners are an incredibly sweet couple that always go above and beyond. Their work is phenomenal. They've never lost any of my items and we've been going to them for about 5 years now. Definitely recommend them! read more

Yes, they did a good job with my clothes, but they are about two and a half times more expensive than my usual dry cleaner. The only reason I was looking for a new place is that I live in Las Flores and don't like driving all the way to Tustin just for dry cleaning. Nine items was just over $93 and some change. Yeah... I'd rather do the drive and spend $35-40. I swear I could have repurchased an item or two. Terrace does have convenient hours and they do accept credit cards, so those are bonuses. 2017: 43/100 read more

Super nice owners. We had 2 comforters clean and we thought the price was very reasonable. Will definitely be returning.

Great owners! They are so friendly and welcoming. We have been with them for over 4 years. read more

Time to find a new dry cleaners. Repeatedly getting clothes back uncleaned and they don't care. They always deny responsibility. On one occasion I told them I will come and pick up my order and not to deliver it. When I went to get the clothes they said they delivered it to my front door. Well goodwill came and took the clothes and left me a donation thank you note.. If the dry cleaners would have listened to me I would still have those clothes. Yet again they say it was not their fault. I must disagree. Own your mistakes or you will lose customers. Simply put I will never go back and I strongly recommend you go elsewhere. I am using polo cleaners now and I must say they are outstanding. read more

Great dry cleaners. Very knowledgeable and friendly. Recommend everyone in the area visit this store.

The service was very friendly, and our dry cleaning results were exceptional! The owner was so kind, he showed me all the machinery, introduced me to his wife and employees, and let me know that they do everything in the store with environmentally friendly chemicals. When I came back to pick up my dry cleaning, they greeted me with my name--I was impressed that they remembered me! read more

Ive been getting my dry cleaning here for awhile now and they have always been very nice. Everything I get back is clean and nicely pressed. The owner is so sincere and honest that I wouldn't go anywhere else. I recently dropped off a bunch of mens shirts and after he looked at them, he ran to my car and said that some dont need dry cleaning so he will just launder them and press the ones that dont need dry cleaning That was really honest of him to tell me that instead of charging me extra for dry cleaning and just laundering them. Prices are very reasonable and they even offer free delivery and pick up which is an amazing deal! Go try them out, you wont read more

I have been using Terrace Cleaners for five years now. Owners are very nice and welcoming and they do great work. Also, their prices are reasonable and they have yet to make a mistake (e.g., losing an item of clothing). I had used Polo Cleaners a few years ago for a few orders and they lost a $150 shirt and took no responsibility. read more

I had a flood in my house and needed to find a place that accepts fluff and fold laundry service and could return it to me quick. Terrace cleaners saved the day and had the best prices and the quickest turnaround time with very friendly service. Would absolutely recommend this business! read more

It's very rare that I give anyone an online review but in this case I feel the need to do so. I've used Terrace for years and I can't say enough about them. In my experience, they do superior work, they are reliable, trustworthy, and very kind people. I wish I could do more to express my gratitude and respect. read more

Wonderful service and fantastic, caring work. While they do seem to be more expensive than other places, their attention to detail and wonderful, friendly service more than make up for it - especially since they pick up off of my doorstep! read more

*I rarely leave reviews and was treated so well at Terrace Cleaners I was compelled to write one :) First time going to Terrace Cleaners since we moved to the area and they are so amazing! The owner was so friendly when I walked in and I was in and out in 5 minutes when I went to pick up. My suits looked perfect and the owner was so nice, he fixed a hem for me that I didn't even know was torn. It's safe to say I found our cleaner! Everything is so easy: plenty of accessible parking, amazing customer service, quick and easy and high-quality product! read more

Nicest staff I have ever met, and great quality cleaning. This is the kind of business I am happy to support with our ridiculous amount of cleaning every month. Prices are a bit expensive, but still good value for the quality and experience. read more

These folks are great. Always really nice and getting my clothes done quick. Great Mom and Pop feel.

I finally find the PERFECT place for dry clean! Terrace Cleaners does a fantastic job. The owner is extremely friendly, honest and hard working. Some of the others cleaners in the area mark the price up and advertise a 25% off, Terrace Cleaner's price is always very reasonable (even lower than competitors' after coupon price), and most importantly, Terrace Cleaners does a much better job. Give them a try and you won't be disappointed! read more

Terrace is fine, they clean as well as any other cleaners, and they seem very nice but I've had several mistakes in just a few months of using them. They messed up an order on input which resulted in being charged twice for the same thing. Messed up a pick up and gave me someone else's stuff mixed in with mine and charged me for the extra stuff that was not mine and wouldn't give me the money back because of sheer confusion. Told the guy whose stuff it was to give me money back (?). Charged me for a current pick up and an old pick up that had already been paid for, and had to try to fix that. They're just clunky at service and communication despite being very nice. Not going back. Too much energy and too many mistakes when there are so many other dry cleaning options out there! read more

Always friendly and accommodating. There is no way around it dry cleaning is expensive especial when the rents are so high in Ladera. Thank you for that Westar. Terrace Cleaners is worth it though. When they were taking in my clothes. They examined it and actually warned me that the piping on my winter coat may not hold. Well, as he predicted some did come off, but the fact that he helped me to knowingly take that risk was great. Shows that he has the knowledge and integrity to serve his customers. Thank you!! read more

Best cleaners I've ever been a customer of. The owners are wonderful people and very accommodating. No need to look elsewhere!

I was in need of an on-site dry cleaning company in Ladera Ranch because I needed some articles done within 24 hours. Not only were they able to accommodate me, but the service is very friendly. The prices are the best around, which was a bonus. This is my new place for all my dry cleaning!! read more

I have been conning here for years. Nice friendly family that this willing to go the extra mile to make sure you are happy with there service. read more

It's about as mom 'n pop as you can get... and the quality is always spot on with attention to detail. I put it in the realm of 'quality work like they did in the old days'. Friendly couple that owns it - they're there all the time. I won't take our stuff anywhere else. I had bought one of those punch cards for another local dry cleaner but after going to Terrace, I'm not even bothering to patronize the other place. They've done repairs on zippers, fixed up holes, made suits, dresses and curtains look great. And again, a great couple that runs the place - you feel good that they're on the receiving end of your payment. No fancy bells n' whistles - just quality work that you can trust. read more

We have just few choices in the area, I've tried all of the surrounding ones, but this one seems to consistently do a good job and the prices are great. The owners are always the ones helping and are super friendly! We go nowhere else now. read more

Highest quality dry cleaning in Ladera. They really do a an exceptional job every time and go out of their way to make their customers happy. They will do a next day turnaround if asked. They use organic dry cleaning solutions. Their prices are very reasonable. The owners are very friendly and have great business hours. Highly recommend to all! read more

Best dry cleaners in Orange County! Their number one priority is customer service which is hard to come by.

The owners are so nice and welcoming. They do a great job every time and I like that they use environmentally friendly cleaning products that are gentle on my skin, my clothes, there is no yellowing of white clothes and no awful chemical smell that I have experienced with other dry cleaners. I agree with other reviewers that they are by far one of the best dry cleaners you will find! read more

Terrace Cleaners did an exceptional job with my suit, they were even able to do a next day turnaround. I was impressed. Price is very reasonable and the owners are very courteous and friendly. You can tell they truly care about their customers. Will be doing all of my dry cleaning here moving forward. Highly recommend to all! read more

Amazing in every way. Great prices, great customer service. Very reliable. Highly recommend.

They're awesome. Always accommodating! Rent is so expensive in this area for businesses and they still keep their prices very fair. I hope if you read this review, you give them a chance. I've used quite a few cleaners and they're number one in my book....FIVE STARS!!! Geoff W., Ladera Ranch read more

I have been using this dry cleaner for over 8 years. The owners provide the highest level of personal service coupled with high quality dry cleaning. I can not recommend them strongly enough. Please give them a try. Like me, you will never leave! read more