Needed flowers sent to a memory care facility on a Saturday. Hamden got them where they needed to…read morebe!

Disappointed. Ordered 2 arrangements on short notice, they did deliver, one was beautiful, the…read moresecond was sub-par based on us requesting and paying for a "premium sized" arrangement. Reached out via the customer service email, provided pictures of expectations vs actuality, and received no response or acknowledgement to my message.

I would like to thank, Kim, for the outstanding customer service I received on Christmas Eve. I…read morelive out of town and it was necessary that I phone in my order. Kim was bright, brief and efficient when I made my requests. I could not have been happier with the process. My husband and I had sent a statement arrangement to friends. The presentation of the flowers are simply stunning!!! I would highly recommend this florist and look forward to being a return customer.

Don't use this florist!!!! Disappointing!!!Used this florist for my wedding. I gave Kim and her…read morestaff photos of what we wanted for the ceremony (the two planters for the ceremony which was held outside). I gave her the types of flowers via email with a photo of each flower. The day of my wedding I show up to see the arrangement were nothing like what I ordered. She placed all cheep flowers in the two big displays. None of the flowers I asked for. I requested all pastel colors and I got primary colours and mostly yellow sunflowers. I was devastated . They did follow directions for the table flowers and for the bridal bouquet and wedding party bouquets. The men boutonnières were not fresh and wilted and browned right away and so did my mother Corsage. Horrible! I called Kim to complain and she was very argumentative and denied that she used cheep flowers. She did! Charged me $1000 for two arrangements that weren't worth $100 each. Disgusting! Stay away and don't trust this florist.

I ordered a $200 arrangement of purple Hydrangeas, and purple tulips. That is not what arrived at…read morethe funeral home. Many of the names on the card had been misspelled, even though they had each been spelled over the phone. I am devastated that this wasn't done correctly when our order represented so many of our family for our loved one's funeral.

I was referred to this site by a coworker. I was pleasantly surprised that the site was very easy…read moreto navigate. The variety of product options was appropriate and made the selection process that much easier. The vendor is LOCAL. The delivery was perfect, on time and per my request. I will use FFTF.org from now on. THANK YOU for making the selection and purchase experience easy.

Written Sept. 16, 2019. You could not ask for a nicer person and a nicer flower arrangement. I…read morewas in town around August 15, 2019, from many miles away. I stopped in and asked if by chance, "could get a nice fresh arrangement made.". Donna, the owner, said "no problem." I told her how much money I wanted to spend and she said, "no problem " I got lost for about 3 hrs. Came back and Donna made not one , but two beautiful arrangements. She said, "pick the one you like best" How nice is that? This is a small location. Donna & I had a very nice conversation. She's very sweet. She's "old school " and that's a very good thing. She has many years of experience. You don't get service like this too often anymore. When in the Bristol, CT area, I will definitely do business with Donnas Florist

I chose and ordered flowers on their website on Dec. 22nd for delivery on Dec 28th for a cancer…read morepatient. Apparently they canceled my order because "they didn't have the product", and claimed they notified me via email (she asked if checked my junk mail). I asked why no phone call asking me if I wanted to substitute or change my order and she said well we are busy - it was the week before xmas ya know! I guess an $80 order isn't important enough to them. I have never experienced such rudeness and lack of customer service. I will NEVER use them again, I'm very disappointed and here I was expecting to brighten the day of someone who is going thru a difficult time.

Once again they exceeded expectations! Fragrant, stunning and long lasting arrangement. Prices…read moreappropriate and excellent customer service listening to my requests. Thanks again

I don't like to post reviews that are negative. In this case…read moreI have no choice. I called about two weeks ahead of time to make sure that I created the best opportunity to find the right florist, to create something very custom and special for my best friends birthday. I chose a local Bristol, Ct florist rather than a florist from Washington state where I live so that there would be A local business chosen. I spoke at length to the floral arranger so there would be an understanding about how important my best friend knew how much I loved her. I discussed her favorite colors, her artistic and loving personality. To make it more fun I asked that a special happy birthday balloon be added to the display. I paid $125.00. I got the delivery of possibly the ugliest floral display that I have ever seen. It looked wilted as if it was not fresh at all. The colors were not a soft pastel presentation as was discussed. There were soft pastels that were jarred with an ugly harsh gold flower which had no harmony or grace. No flow. The balloon if possible made it even worse. It looked like a cheap choice that one cold easily find in a dollar store clearance aisle. My poor friend had to act as if she loved the flowers. Finally I was able to get her to send me a picture. I immediately reacted until she finally agreed that she too thought the display was just AWFUL. I contacted the florist and I would have appreciated some understanding of how disappointing it was for me to have this be such a different bouquet than one that my best friend should receive. A delivery of a single rose and an apology would have been nice. I didn't hear from the shop owner nor did I receive anything remotely resembling a caring response‼ DO NOT send ANYONE you care or love flowers from this shop. I have nothing to say more than I have already said. I could have gone to a grocery store and picked a bouquet that would have been better. Penny Strong

What a fantastic experience with Terri's! I ordered a same day delivery and couldn't have asked…read morefor better service or more beautiful flower arrangement!! A+++

I just wanna put a shout out to Terry's floors. These flowers were absolutely gorgeous very…read morethoughtful. Nice selection great arrangement and delivered them on that day. She absolutely loved them. What a fabulous job. Just wanted to let you know.

Friendly staff and lovely flowers. Fair price for value. Very nice people to deal with…read more Beautiful work.

So first let me say the good: I placed a late, online order…read moreon a Friday for a friend's birthday. The Simply Gorgeous bouquet - Standard size for $100. Because they're not open on Sundays (the recipient's birthday) I had to have them delivered next day - which IS a short turnaround time, and the florist did actually deliver before noon on Saturday(!), which is an *amazing* turnaround time. The recipient LOVED the bouquet, said it was gorgeous and fragrant, and the flowers look healthy. I'm very happy about that. The bad: Now it's winter, and seasonal availability plays into the finished bouquet, period. I understand that, and Alice's even has a clear disclaimer about it on their order page. Cool. I added a request that no lilies be used in substitutions due to cats in the recipient's home. This request was followed. GREAT! Buuuut...the final product really doesn't look more than a passing resemblance to what I ordered. Yes, the same vase. Yes, yellow roses (different shade though), yes hydrangea, and spray roses, and pale pink alstroemeria are scattered in there. BUT an *overwhelming* percentage of greenery vs *actual flowers*. Whatever the season availability was, I expected a profusion of flowers dotted with greenery, per their picture. I've included photos of what I ordered vs what was received. Had it been less greenery and more flowers - as in the order page picture - I wouldn't be complaining here at all. They say "Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value." But this isn't the same color scheme, it bears only a passing resemblance to the ordered bouquet, and it definitely doesn't look like equal or higher value. It looks like less. 3 stars.

Flowers were well done. My mother was very happy with them. Wish that they had a better online…read moreordering system but very happy with how they turned out.

I ordered these online living across the country site unseen just by looking at photos for my…read moresister who just had surgery and I can't tell you how incredibly beautiful they turned out!! She was blown away by their beauty and is still talking about them! They did such an incredible job, they look better than the pictures online even. And they are so kind at delivering early in the day and placing them in a safe spot to protect from the wind and reaching out to let us know where exactly they were. If I ever need flowers again I am 100% getting them here! From beauty and presentation, to value, to service I could not have asked for a better experience. Thank you!!