1st class! Professional ... clean , on time ... excellent attitude & results! The only lock & key business to call !

Awesome, honest business in every way. I was a walk-in customer and they helped me navigate non-profit paperwork and complete a custom job in 30 minutes. We will be back for all of our lock/key needs. Dance Arts Los Alamos read more

I brought in an old piece of Luggage from the 1960's because it was locked and I could not get it open. I could not believe they had old keys from luggage and had one that fit it! I thought he would have had to break it open for me. Ernest was amazing!!! read more

Territorial Key Lock & Safe are hands down and by far the best lock & key company to call and use in Santa Fe. They answer the phone! Most importantly in addition to answering the phone they actually assist in aiding you in fixing the issue. Lance and Ernie recently helped me with an emergency key and lock issue with efficiency & professionalism not often found in businesses these days. Do not hesitate to call Territorial, they will take care of whatever kind of lock or key issue you may have! read more

I have been going to these wonderful people for over 20 years and have never ever been disappointed. They are fast, friendly and great at all key, lock and safe issue! read more

I will never, ever return to Territorial based on the appalling lack of customer service and extraordinarily rude owners. I own a property mgmt business and had been going to Territorial for the past 18 years for all key copies, and had referred countless clients to Territorial. Those days are gone forever. Based on the appalling, sketchy, unethical and fraudulent actions of Territorial with denying their own culpability at screwing up and lying about the locks they installed at a property, I actually considered calling the Police. Had the owners been reasonable, polite, accountable and service oriented, the outcome would've/could've been very different. THEY singlehandedly made the matter much, much worse and the degree of unprofessionalism was breathtaking. I highly encourage everyone to go to AB1 Locks @ 1915 Cerrillos Road. They are experts at their craft, they are actually friendly & helpful, and it's clear that they take pride in customer service. What a concept! In all my years, I've written less than 5 online reviews. I chose to share my experience with everyone this time, because my experience at Territorial was beyond the pale, it was unnecessarily upsetting, and their response to their own inadequacies and mistakes was completely inappropriate. Avoid them at all cost. read more

Ernest was terrific. An easy stop, with friendly and competent service. I always go there to get copies of keys.

I suggest you go elsewhere. Very unpleasant customer service. I felt like I was bothering the employee with every interaction. read more

Had about 30 different keys made, and every single one of them worked! The service was fast, professional, and they had a good selection. I would definitely go there again! read more

Superb service I had multiple issues today I needed a new Toyota car key and fob battery replaced. Dead bolt for my gate finally died. They totally had what was needed and terrific advise and information on how to do my own install. And said to let me know if I had any other questions. I have been a long time client. AAA+++ SERVICE. read more

Service was great. Did an awesome job. Got the job done in no time. I would recommend this company to my friends, co-workers, family, and etc. Made sure everything was done correctly before leaving and had us open the safe to make sure it works on the first try. I give the company a 5 star because, I really like the service and got it done on a timely manner and will plan to use the same company for future services. Thank you for all you did and keep up the great work. Thanks Again, NM Game & Fish Department Monica Ortiz Steve Montano read more

Great and friendly service! My wife and I needed to get several new keys made for our home in Santa Fe. Territorial had the right key in stock and the new keys got made in well under five minutes, no fuss or muss. The gentleman who helped us was friendly and professional throughout. AAA+++ service . . . we will definitely go back to Territorial. read more

I couldn't believe the attention and service I got at Territorial Key and Lock! I came in with a confusing bunch of keys to be reproduced and labeled. The team of Ernie, Lance and Anthony were all there working to help me organize my old keys, new keys and yes, label them. I will never go anywhere else for my lock and key situations! read more

For rare or hard to find keys this is my go to place. I've always had fast and friendly service. They even helped me find an obscure clip for an old car door tumbler. read more

Territorial Key Lock & Safe, Inc. - Keys & Locksmiths Near Me - Santa Fe, New Mexico

We were in a bind when our only RV key was ready to break on the morning we were leaving. Territorial Key Lock & Safe opened there doors early on a Sunday morning to assist us. Ernest Roybal was awesome and immediately started making us copies. They made sure all keys worked before leaving, and refused to charge us with an iffy key (it worked). Awesome business with great employees. They really made our weekend away from home. I would highly recommend to anyone in the Santa Fe, NM area. read more

I have used Territorial over the decades for all my lock and key needs. Always reliable. But for the first time, I had the need to sell a safe. Ernie assisted me in coordinating with the team at Territorial and we came to an agreement quickly and efficiently. Thanks to Ernie and the team. Siempre Territorial! read more

If you want a key made or have any lock issues this is the place to go. I bought a mailbox from Home Depot and they couldn't make a spare key to save their lives. read more

Very surly owner, would not accept that the lock he sold me wouldn't do the job, even though he did accept that when the lock was engaged you couldn't extract the key - WHICH IS NO LOCK AT ALL, right? He refused to refund because package had been opened, (Duh!) even when I found and asked to buy the correct lock, (He protested it was a different make). Spent $$hundreds there -- was that worth losing a frequent client over? Not to mention a bad Yelp.....Ask for Mr Happy, they'll know who you mean! read more

I purchased a Smart Schlage lock maybe 1.5 years ago and installation was great- done by Maurizio- but lock was somewhat defective due to problem with changing batteries- wires were too short to allow and after completing this process multiple times I accidentally tore the connecting wire loose and had to consequently purchase a new lock- felt that customer service was not up to par- I have been a business owner and would never have charged me full price for another lock and installation- plus, manager at that time was not very helpful. I began having problems with new lock and went in person to speak to manager about solution and the new manager could NOT HAVE BEEN more helpful or nice- promised to do whatever it took to make it right. The next day Maurizio came again with Ezra to re-program and re- set and try to diagnose problem - seemed to be defective Duracell batteries that I had just purchased at Market St- will go to Bulbs and Batteries next time- hope this is the magic easy solution. Would definitely highly recommend this place NOW since under new management! read more

Always had fast and friendly service. They re-keyed a new house for me and saved me tons of time.

These folks are the best. I went in there to replace a new lockset from my front door, and expected to pay a couple hundred bucks. They replaced the lockset, keyed it to my original key, and in 10 minutes I walked out of there having spent $27. I'm really impressed! read more

They used to be my go to business and have really changed since selling to new owners. I have been there several times in recent months and have noted most people, including me leave without getting help. The employee who is usually there always has some excuse for why he doesn't have what you need and never shows any effort to go above and beyond . I will not waste my time again. read more

I sent my handyman to make copies of 2 new locks we installed. They managed to make ALL of the copies wrong. The keys were not even a close match. Don't trust them for copies... they waste your time and money and don't care. read more

Terrible service, I walked them through what was needed and they wouldn't call back. When called they said they'd call back...they didn't. After 2 weeks of waiting I called AB1 Locksmith and they came out the next day and completed the job. read more

I had the most difficult time getting an extra key made for a safe.Territorial did everything and then some to get copies made. I was extremely happy with the service and timing to complete the job. In this day with everyone putting things on hold they got the job done with a high level of professionalism. read more

I am highly impressed with the upper management of Territorial as their business ethics are sound and respectable as they reimbursed me several hundred dollars for their mistake in serving me professionally. Their mistake came from a lack of technical (electrical) understanding in how to work with my car when programming a new key FOB. It wasn't apparent at first. Once they understood this, after a corrective service was performed by a dealership, they knew they were fully accountable and quickly responded with an apology and reimbursement. I find Territorial to be a reliable business to serve me well and have gained my trust. read more

Perfectly good service and the two gentleman that were at the shop at 9am were friendly. I went in to get normal keys copied - this place was recommended by a friend who is a local. I contemplated going to Home Depot but it was a bit far and I wanted to get this done before work. No issues with workmanship - all the keys work, and I was in and out in 5mins. Prices are a little higher than Home Depot but here's to supporting small businesses! A solid place if you're in a pinch. read more

I'm so disappointed! I took in a deadbolt lock to have rekeyed and $32 later I find that the keys are so difficult to turn that I cannot use them When I called and talked to the locksmith (who had told me that she found graphite in the lock which makes it difficult to turn a key, I just assumed that she had cleaned it out so that would not be an issue) she said "Sorry but it was working fine when I left with it yesterday. Maybe it's the bolt". Well, I used the lubrication she recommended and it is not the bolt. NEVER USE THIS LOCKSMITH AGAIN - BE FOREWARNED read more

The good news: They do good work. Dennis, one of the techs, worked very hard to solve an issue with our safe. The bad news: I spoke with the dispatcher on three separate occasions, and not once did she mention the $91 trip charge. I find that fee to be excessive. An appliance repair shop we worked with charged us a $75 trip fee, but they drove up from Albuquerque. They will also bump you if another job that's more important comes along. Update, 4.20.18: I have reached out to Gwen at Territorial twice now, at her invitation, to resolve our complaints. She has not responded. read more

I had an issue with my car lock this morning, and Territorial had someone out within 5 minutes to help me. I was back home less than a half hour after making the call. A bit pricey, but I'll take that over standing outside in the cold any day. Thanks for the quick service! read more

After getting several keys made here I can say they deserve 5 stars. I took some sort of custom keys around town but everybody kept saying they couldn't cut them, so I finally found territorial. They even kept the store open late for me one evening so I could get my stuff copied after work. Thanks Territorial! read more

I have used Territorial for many projects over the years for my homes and business I will not be using them any longer as their workmanship is no longer the quality it once was ,but their pricing is higher then competitors. A simple schlage deadbolt broke on a seldom used door in December 2017 and was repaired by Territorial at a cost of just under 100.00 dollars, no new hardware just repaired.This past weekend the deadbolt broke again in the exact same way. I called and was told that they only warrant for 90 days and that it would be another 100.00 to come out again. I explained that this door was rarely used and the woman on phone said she would speak with manager and call back.Three days later and no call. read more

Needed a fob programmed - these guys were professional, polite, and quick! I can't believe how much this worked out for me compared to hauling myself from Taos down to Albuquerque to a dealership. A deal in so many ways. I can't recommend this company enough. Thanks read more

Juan called ahead, arrived on schedule, quickly discovered the problem with my lock and had a replacement part with him in the truck. He was efficient, careful, and nice. Labor and part were reasonably priced, but the trip charge was pretty high - be sure to ask ahead of time what the charge will be. read more

We bought a house that had been vacant for several years. There was a wall safe but no record of the combination. I called several locksmith services and was shocked at the quoted prices. It would have been cheaper to remove and replace the safe. Territorial was a happy exception. They charged less than I expected, far less than the cost to replace the safe, and showed up two days before they had thought they could. They were wonderful to work with, prompt and efficient, and I would highly recommend them to anyone who needs locksmith services. read more

Well you're in Santa Fe so don't expect to have an amazing experience. The receptionist female was rude and not friendly at all.

Very rude man waited on me. Copy of key he made for me went in the lock and opened it, but could not get the key back out of the lock. Will not go back, I do not appreciate any business treating me rudely for no good reason. It was Monday and he seemed just pissed that he had to work. This is not the same level of customer service given by the previous owner. read more

For me, I just need to get my keys copied. And when I do, Territorial is the place to go to get it done right the FIRST time! The gents that work there are quick and efficient, maybe not the friendliest, chattiest of them all but they get her done. Thank you! read more

We had a great experience. Our locksmith Dennis showed up quickly, worked outside in the freezing cold, fixed an impossible garage door lock, AND he was super nice. read more

I have used this shop for years. Service and keys are good - the female receptionist on the phone is terrible. This was noted in another review on 6/1/14 by another person, not me. Mike B read more