I'm from Las Vegas, but I'm gonna have to give a review about Bank Of Hawaii employee Kahului…read morebranch #61 .. regarding about an employee that went above and beyond. Her name is Christina Rogol she helped answer questions and guide us through a tough process with our banking needs. So friendly and professional... She made us feel part of her family... Hats off to her forgiving such stellar customer service... This branch is so lucky to have her Rudy V.(Las Vegas)

Will no longer be banking with BoH. They have a new policy where they take FIVE DOLLARS A MONTH…read morefrom your checking account if your balance drops below $500. As long time customer, these arbitrary fees are absolutely infuriating. Goodbye bank of Hawaii.

Go bank somewhere else there are many different choices. ATM didn't give me the correct bill…read moredenominations that I requested so I went in to ask if they could do what their ATM didn't. Just like all of Maui, if you're not from here they don't want you here. I was rudely told that they won't help because I wasn't a member and told to have a nice day. Just absolutely unhelpful and even worse, unwilling to be helpful. well done! wish I remembered the tellers name.

Terrible - they will charge you fees without giving you warning. I tried to discuss this with the…read moreteller there and to advise that they should send a notice before charging. She stated they did but had no proof only stating that they must have sent something because that's what they do. Now that I think of it, I should have talked to a manager or someone more knowledgeable. I asked if they would take off fees if I re-instate account but no and I was with this CU for a long time. So I closed the account. No customer service, compassion, or intelligence was shown....sad

absolutely love the ladies that work there! they r always so nice & welcoming when i come in,…read moreespecially when the kids come.

I had a appt for CD at 11:30. I had to wait longer than 30mins. What's the point of a…read moreappointment?if you still have to wait. DISAPPOINTED!

The bank is slow and the tellers are very rude. Not sure y the kihei location is closed on weekends…read moremakes it very inconvenient to dry to town just to go pay rent

Tiani went above and beyond to assist us in paying off our auto loan and obtaining the title from…read morethe Oahu branch quickly. We needed to take care of the transaction at the DMV and fly out within a week. She kept on top of it coordinating with the Oahu branch and us. We were very impressed with her helpfulness and knowledge. You have an amazing employee! I only wish we had a Tiani at the DMV!

They need more tellers or more branches. People waiting such…read morea long time. Few times I came but same thing. Walked away. Terrible experience:(

This bank does it right! Everyone is so friendly and helpful. No judgements or anything! It's…read morereally so nice to walk into a bank and know it's gonna be a great interaction. Rather than dreading it. This is a side note I only say this because this is the location I go to the most. Everyone at the Kahului location you guys are truly such great, kind and wonderful people I think they are the A team for sure lol! But everyone at every location deserves fat raises for the outstanding jobs they do and all the crazies they got to deal with.

So, I STILL LOVE this place! So happy they got to move to a new location. Still central and easy to…read moreget to. The parking situation is way better here and it's next to all the major shopping like Target, Walmart, new Kahului Safeway. Everyone here is super nice and helpful and it doesn't stop at this location, it's literally every encounter I've had with HIFCU branches statewide (been to a few on Oahu and one in Hilo). Everything is brand spanking new here and they have fancy hand recognition. It's crazy! This space is much larger than their last spot and it's so comfy here. Consider coming over!

As a senior, I had a unique situation and the manager and agent I had at the Maui branch near Queen…read moreMall... well that really to batt to get my big penalty fees waived, due to my highly stressed personal situation. It did take many weeks to get it cleared through their main Oahu office, but the Maui branch never gave up, and they got it to go through. It took a long time and I had started wondering if they really are about ALOHA, but they came through in the end, happy to say.... and they are very nice people. I don't trust banks much these days. These people say they are not actually a bank, but rather a non-profit foundation? They helped the people in Lahaina after the fires too. This would all need further research. They are very cautious. Curious how solid they are in this economy.

This Bank of Hawaii is located in Safeway in the Maui Lani Shopping Center. I come to this branch…read moreof BOH more often than others because it's super convenient (close to where I work), they're open late (until 6pm), and open 7 days a week (yes, including Sunday folks!). It's similar to their Kahului in-store Safeway branch as well. Not too bad of wait on most days. They usually get everyone in and out pretty fast so the line moves quickly. Just make sure to fill out your deposit/withdrawal slips on either side (left or right) of the counter ahead of time. If you can't remember your account numbers like me, they'll help you out, no problem. If you're in a rush you can use the ATM to the right of the counter to do the basics (deposit, withdrawal, balance inquiry, etc). Overall, service is really friendly and they try to make small talk. In fact, I don't remember ever getting bad service here? Kudos to them for maintaining a smile throughout the day! I also like that I can notify them that I'm traveling out of the country and they'll put in the request for me so that my cards aren't blocked should I need to use the ATM while traveling :)

This is my favorite BOH outlet on Maui. The hours are surprisingly flexible but more importantly,…read morethe team members here invariably kind and patient. Bank lines can be notoriously slow but somehow this location deviates from the norm. Bank manager Ben went above and beyond to help me out in a pinch.

Quick way to get in and out and the staff is always super friendly. I love the features they offer…read morethough such as being able to go to the atm machine to deposit anything in ur checking very time convenient

I have worked with Tess a number of times at the Kahului branch in Maui and she has been a pleasure…read moreto deal with every time she just helped me and my father if you're looking for a great Bank and someone great to deal with you found your place

I've been a customer here for a while now, and I've never had any issues. The front-end staff is…read morefriendly and helpful. However, Lisa, the loan manager, is the worst and most unhelpful staff member I've ever encountered. She's rude and dismissive, whether I'm speaking to her in person or emailing her. She doesn't seem to care about her customers' needs or concerns.

I have banked with Valley Isle for over 5 years and stuck with them even though they have no ATM's…read moreand about another 4-5 major issues. However their customer service is what all kept me here until today. When first came in the building it was 2:45 pm. I was told the manager was on breakbyt would be back in 15 min. I said no problem I will speak with a moans officer while I wait. After 25 min she said that she would go check to see if the Bank manager was back from lunch. She asked me to continue to wait in the lobby where I waited another 40 min. I'm unsure of how long lunch breaks are but this has definitely broken any faith I had left in this small Credit Union. I will be changing banks as soon as their 13 DAY HOLD on my check ENDS!!

World class service.. Dianne Joy was really awesome... She went the extra mile to help me find…read moresolution on how to reactivate my account.

I visited the hawaiian financial federal credit union this morning to make a cash withdrawal. The…read morebranch was clean, and the line moved very quickly. The teller who helped me was incredibly kind, friendly, and professional. She took the time to ask how my day was going. It is rare to find such genuine customer service these days. I highly recommend this branch for their friendly staff!