This is without a doubt the best place for banking on this Big Island! Great people working there…read moreare more like a family! Excellent service always! I couldn't be a happier customer/member here! Mahalo!

Gabriele L. was so nice! She assisted us in opening a new account and she was very helpful, quick…read moreand courteous. I would 100% recommend Hawaii Community Federal Credit Union for all your banking needs. Conveniently located and they have Excellent customer service! Thank you for everything Gabriele.

My boyfriend went here yesterday to deposit a savings of tips from his service job and the new…read moreteller in training asked him if he "robbed a bank" to get all that and then proceeded to flirtatiously ask him how he got his money. Very unprofessional place. Do not recommend.

The atm machine is always down, slow, and barely ever takes deposits. It's pretty frustrating when…read moreyou need convenience. Not to mention, there aren't many other atm locations other than their bank locations. Definitely changing banks

They are very helpful and easy to work with. I've enjoyed having my many personal and business…read moreaccounts with them for over 20 years

The tellers are rude to me. The manager is nice, but the staff is disfunctional. Bank of Hawaii…read morelied to me ripping me off on CD, lowering the rates and notifying me three months later, after saying the rates would be the same. Be warned. Now I see a 25 dollar monthly fee for a large balanced checking account!. Go to a credit Union. This Bank has heaps of unhappy customers. Just read the reviews!

The service from the Vp of the branch was so bad. Sad cause we've been with them for 30 years but…read moreit was time to move every over to another bank.

Very poor customer service. The staff are not friendly. I don't use my account here much and mostly…read moreit's because of the bad parking lot/location. To much traffic. Staff on the inside look miserable no smiles or friendly greetings. I had to speak to the branch supervisor Joyce once, and I understand why everyone is so quiet. She doesn't project a kind, friendly or warming attitude when conversing with her.

My husband had a appointment to open a account I can't…read moreremember the persons name but her kindness and professionalism Will not be forgotten. Doesn't matter if it's a small account she treats it as if it's the most valuable. She was very patient and understanding .Thank you HFC for having great employees She gave us a lot of information and Asked if we had any questions

My experience has been nothing short of excellent. Friendly and efficient whether conducting…read morebusiness in the branch or by phone.

Staff is friendly but service is so slow... bring back the paper if being paperless means adding 20…read moreminutes

Good service and positive offers, e.g I travel a lot and need to use other banks ATM and they…read morereimburse the fees

Both locations on Kona excel in customer service. This branch super friendly and nice. Banked…read morehere, car loan here at very competitive promotional rate. Not a huge fan of the 'big' bank but I must say this place feels like home. If a financial institute can feel like home.

If I could put 0 stars, I would. They are an absolute nightmare of a bank to work with. Their app…read moreis slow, glitchy, and terrible. Their verification process is strenuous. They expect so much from you and then under delivers any good service. The employees don't know the policies, includng managements and says what they think they know and then mess you up in the end for telling you the wrong thing. No accountability. No resolution. They are the worst bank I've ever came by in my entire life! I never leave comments, but this is genuinely the worst and I honestly don't understand anyone who wants to bank with them and said that bank is amazing. It is absolutely not.

I can't begin to say how terrible this bank is. Good lord where do I begin…read more.. First thing, and just annoying really is how many checks we've deposited that were sent back for very small things requiring us to come in and redo them. Can't send wires. seriously?! Limit your zelle transaction amount, but won't tell you what the limit is. Couldn't set up billpay online. Literally had to go in to the branch. Here is where it gets really good... Couldn't get the correct numbers for checks, customer support literally told me the wrong numbers. Fortunately I got heloc checks. Wrote 2 checks from heloc, but the minimum amount ($1k each) wasn't reached. My bad. They called and told me. I asked if they could push them through because they were for property taxes and vehicle registration and it would save me a huge headache. They said no, which cost me in penalties from them and the other parties. Mortgage bank then needed proof of payment for property taxes which was such a hassle not to mention having to go in branch and get cashiers checks and then pay the other parties in person. So I knew I would get a fee from this bank so the next day I transferred funds to the heloc to cover it ($40) and it said $36 went to interest and $4 to the balance. wth? what interest? So I went in the next day to inquire, they assured me it was an error on their end, so I asked them to take care of it because I was leaving for a trip. When I returned from my 3 week trip, I found 3 notices from them. Week 1, past due notice. Week 2 past due notice. Week 3 collections notice. They literally sent me to collections and notified the credit agencies and I got hit with a 120 point credit rating decrease. I was livid. I went in and spoke with the bank manager (2nd time already) and it turns out that when we opened our heloc, the automatically moved $25k to our checking. I moved it back the first moment I could. Unbeknownst to me, there was a $36 interest charge...THAT NEVER SHOWED ON MY BALANCE FOR 2 YEARS until I went to pay the returned check penalty then it took it for the interest that was never there before and sent me to collections. You can't make this up. Fortunately, I got the bank manager to write a letter to the credit agencies and they reversed the ding, but still. I probably spent 24 hours in that bank just dealing with issues. Honestly, I could write pages more about our experience, but I really don't want to waste any more of my time with them. Let me leave it at this. I will be closing my account, my wife wants her account closed, both my kids accounts, my heloc, and our safe deposit box. I'm so done. And to think I wanted my money in a community credit union that really doesn't care about the community at all.

Once again dealing with this branch has proven to be THE BEST Craig the manager and Nora in auto…read moreloans did nothing less then 100% customer service!! Anyone looking to deal with a branch that will take care of you personally then look no further. Thank you team for another great day!!