I visited this location during Black Friday weekend for a demo ride after reserving a time online. There was a wait eventhough we had appointments. All seemed well until there was some thinking after our visit of deceptive measures. My perspective of Tesla customer service was not good; especially this location. I then came back a couple times since and compared to my visit at another location in Rockville and Silver Spring, this one still doesnt measure up to standards. This is the closest dealership so I try to make the best out of my time and service needed with great reason. If you can get to another location or get assistance online or virtually that maybe your best choice to save yourself from stress and anxiety. I wish I could give a better review but it hasnt been exceptionally better read more

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Made me wait over a hour for a set appointment to pick up my car Lied to me about a pickup date for my car to get me to fill out paperwork immediately Sent my license plate to the wrong address despite me telling them where to send it twice read more

EDIT: EXTREME INCOMPETENCE WARNING EDIT: To add to the story below they have scheduled me for pickup on June 29th and pushed me to schedule to avoid delays and again they cancelled the appointment a day before and chose a new pickup date for me without giving me a chance to pick. I don't understand how they would push me to schedule knowing full well they don't have the vehicle ready to deliver on that day. This is the second time they cancelled a pickup day, the first time was on May 11th. They are now ignoring all my phone calls. I called the Tesla support and they told me it's on containment hold and they don't even know if they can deliver it but they still have me scheduled for an unknown reason. Please call me back and move my delivery to the silver spring location. EDIT: The incompetency strikes again. They moved my June 29th pickup date that they pushed me to sign up for to June 30th and then they just called me moments ago to tell me they can't deliver the car today and are trying to lie again saying they can get it to me by Thursday which obviously will not happen. The people that work here have the competency and IQ of a 12 year old child. They put a deep and disturbing stain on the Tesla company and they should all be fired quickly to revive the name of Tesla. Absolutely disgusting humans work here. ordered my cybertruck cyberbeast in April and got scheduled to pick it up on May 11th at 12pm and on May 11th at 11:10am (50 minutes before pickup) they called me to tell me I couldn't pick up my truck because they found a cracked window and it was put on containment hold without a reason. They finally told me a couple days later the hold was because of VSH issues (voltage sense harness) and didn't have any date to when I could finally pick it up. After calling them everyday and texting them everyday they finally gave me an estimated date for the parts to arrive of June 2nd, well June 2nd came and went and they said the part never arrived and I was still stuck without my truck. After continuing to call them and texting them every single day they finally said that the ETA for the parts is the 19th of June at 6pm, this was the first time they mentioned it was two parts rather than just one that they initially signaled. That is where I'm currently at. I don't believe the parts will arrive by their ETA considering they said they would come June 2nd and they never came. This has been a hassle and I also got my insurance started on May 11th so I drove the truck off the lot with an insured vehicle. I've already paid for an entire month of Insuance and still haven't drove the truck. read more

Absolutely terrible experience. I dropped off my Cybertruck for a warranty repair on June 1st, expecting it to be done by June 3rd. The completion date was then pushed to the 4th, 5th, 8th, and 9th. Today they admitted it still hasn't even gone into the shop and they have no idea when it will. Their excuse? They only have one set of tools for the job and didn't know when that set would be available for my vehicle. This is an absolute clown show and a laughable excuse for a service center. For a company that prides itself on innovation and efficiency, having such poor internal planning and resource management that it directly hurts customers is ridiculous. Zero real communication, constantly shifting timelines with no accountability, and zero urgency on a warranty repair. Do not recommend. Will be escalating this. read more

I've generally had positive experiences with Tesla, which makes this situation all the more frustrating. Over a two-month period, I experienced four separate instances of critical 12V battery warnings instructing me to pull over immediately due to the risk of vehicle shutdown. Despite multiple service visits, tows, and repeated assurances that the issue had been resolved, the root cause was not identified until the fourth occurrence. Even more concerning was the way the situation was handled. I repeatedly had to push for basic accommodations such as rental transportation and tow coverage for a recurring, safety-related issue. Communication was poor throughout, and during the most recent incident I did not receive even the courtesy of a call from the service manager. Ultimately, the issue was traced to a short in the defroster system--something that should have been identified far earlier. This experience reflected serious breakdowns in diagnosis, escalation, and customer care. Given the safety implications, particularly when being instructed multiple times to pull over due to a potential vehicle shutdown, the level of service provided fell well short of what I expect from Tesla. read more

Horrible customer service. I had to drop our car off for some basic service issues and was met with such an unpleasant individual. I expect more from Tesla. However, this isn't the first time so I guess I shouldn't. read more

My representative named Kamsi Nwanya was pure PERFECTION! He went out of his way to assist me and take care of my issue! I had to reach out to Kamsi via TEXT (yes he provided me with his cell number) another day and he was out of the office for personal reasons. He stopped everything and ordered my vehicle! Thank you for hiring such a wonderful employee at Tesla. Thank you Kamsi! read more

I had to come back to update my previous review, not because of Tesla but because of my most recent experience with Julian, the service provider assigned to maintenance my vehicle. He was absolutely amazing. He took his time to listen to my concerns and address them in manner which was easily understood. Thank you, Julian. read more

Tesla - New Model 3 - Car Dealers Near Me - Owings Mills, Maryland

Nice experience. Everyone was helpfully and delivery was easy. Very busy location I want to add. read more

Tesla - Car Dealers Near Me - Owings Mills, Maryland

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This was my first time ever buying a car and I wouldn't recommend anyone other than this Tesla location. They went above and beyond in every aspect to make me feel comfortable, answer all my questions and accommodate all my needs. Not only was it one person but it was the whole team that gathered to help make my experience a good one. Ouzy, Mr. Brown, Cameron, and Kamsy did everything in their power to work with me and help me. It was such a warm welcoming and fun environment. I've already recommended multiple friends to them and will continue to recommend people to them. THIS IS THE TESLA TO GO TO!! read more

my experience with Tesla of Owings Mills, MD has been great. I've been in communication with Cameron and he is very patient and knowledgeable. I'm told the sales associate aren't commission based, which explains why they aren't pressuring you to buy. Lastly, I will say I haven't picked up my latest purchase. However, this will be my families 3rd Tesla purchase and all from this location. So if your thinking about it, I would say just go; connect with Cameron. read more

Had placed an order for a model Y the other month, Anthony helped us and was great at first. However, we had received an email stating that they were expecting to receive a shipment of the performance model Y, instead of the long range which we had wanted. We responded and then he never replied after 36 hours. We kept trying to call the dealership to get more information and to get in touch with Anthony. However, after a few more days and waiting on hold for over 5 hours, we finally got connected with a representative. Not ours, and all she stated was that they were expecting to get them in at the end of the month and to just wait. Never got to talk to Anthony who said he would be our "point of contact." Customer service felt very negligent. Couldn't imagine how our experience would be if/when we had to get the vehicle service in the future. Ultimately, we decided on forfeiting our deposit and cancelling the order because it just didn't feel worth it to receive subpar service. read more

Got a text invite to test out some of the new Tesla models+features today. And glad I did. Really liked some of the new features. As a Tesla owner, we liked our product and enjoyed coming to the dealership for services when needed. Customer service was good & inside the shop is fairly clean. But, the wait time can be long, also depends on what you get done. #tesla #ev #LoveTesla read more

My car was scheduled to repair a suspension issue while under warranty but got rear ended and had to reschedule after the warranty expired. Of course the suspension issue caused an air spring replacement. After several discussions with service personnel nothing would be worked out. I didn't expect the full repair though did expect someone to understand the situation and do the right thing. A car with 60k miles should have multiple suspension problems! Luckily both control arms were replaced before the warranty. In the past Toyota or Honda would always work with customers when they understood the situation and product they made. Tesla needs to make money and clearly moved on from service and doing the right thing. This is my 2nd Tesla and regret the purchase every day! read more

We hosted of Tesla of Owings Mills at my company's sustainability day event this past week. We had about 30 employees test drive either the Model Y or Model 3 (performance edition). Everyone had a great experience and were surprised with how much fun the cars were to drive! We just had to provide a license and sign some quick paperwork to take a 10 minute test drive. I worked with Micah and she was super professional and did a great job answering questions about the vehicles. What a great way to learn about sustainable commuting! read more

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After a miserable experience buying from here, I swore I'd never go back, but after 3 years of owning the tesla, the whole battery started to fail and had to be replaced. This is the only place with Saturday drop off hours, so I gave them another shot. Just picked up my car with the white leather seats covered in grease. Tried to get some help cleaning it from the sales floor, and some 300lb slimeball with yellow teeth spent more time gaslighting me that the seats were already dirty than he did helping me correct his team's mistake. Luckily, I was able to fully clean them when I got home, but this place is just horrible in every way. I wish I'd never bought a Tesla. read more

Our local Tesla dealer and service center is unprofessional and unpleasant. Tesla delights, Owings Mills Tesla underwhelms.

Horrible service department. All they do is sit behind the desk on their laptop. They never work on the cars. For purchasing high end plaid that we had to wait 14 months, you would think they use better materials than their low end vehicles. But it's all crappy cheap materials. No doubt the technology is amazing on the Tesla. But on $150k plus plaid vehicle brand new delivery shouldn't comes with paint bubbles. Bumper color mismatch. Missing trim cover. And if u need body work repairs you be waiting 8 months for parts. If they want to remains the top in the EV industry they need to step their game up. There are plenty of other auto industry that will be coming out with EV with better quality craftsmanship with better in person service. read more

After sale customer service is nonexistent. Calls not returned, letters not answered, and emails ignored. Can't believe this an Elon Musk company. Worst car buying experience I have ever had. read more

I would honestly give them 0 stars if I could. We bought our Model 3 here around Feb 2022 and have interacted with this dealership 5x since then, and each time, it has been a terrible customer service experience. The people who work here are very rude, arrogant, condescending, and seem so unmotivated. They make you feel like you are a huge inconvenience to them. Literally, I have asked questions and had 2 employees roll their eyes at each other and dismiss my concerns. Car Purchasing Experience: -they give you no guidance whatsoever for the test drive. They literally put you in the car and tell you where to drive. If you have never driven a Tesla before, it can be confusing. Fortunately, I had driven a friend's Tesla and was somewhat familiar with how to drive it, but I had to guide my husband how it works. The Tesla worker literally walked away without offering any help or guidance. Picking up a new car: - We wanted to inspect the car before we drove it off the lot (making sure windows worked, no dents, etc), and the worker acted so annoyed and kept saying that the car was brand new and nothing was wrong with it. Issues with getting the car registered - we had the car registered in a different state. Long story short, it was a lot of back-and-forth with the Tesla workers telling us the wrong things (that blatantly contradicted the website....then had the guts to say that the Tesla website was wrong)! Issues with car charging: - We had issues with our charging. It would intermittently charge and when we took it here, they were so incredibly rude and dismissive. Ultimately, we needed to buy a new charging adapter, and when I confirmed that we buy it online, the worker goes, "yeaaaa....well obviously" and then looked at another worker and laughed. So incredibly unprofessional! Estimate for repair (for dented door) - the repair center was not as awful but still suboptimal customer service, I'd say 2/5 stars. They gave us a 2 month estimate and seemed so unmotivated to help. They were very short with their answers and rude (but not as rude as the workers who sell the cars). Ultimately, we went to Severn Auto Body instead (who we highly recommend) I don't know what's wrong with the customer service here, but we have interacted with many different workers (on multiple occasions across various points in time), and they are all consistently rude and unprofessional. They seriously need to readdress their hiring practices because something is way off! read more

I arrived at the dealership at 7:15 to test drive a vehicle. There was one other customer in the showroom and three people who appeared to work there, yet I was told they would get to me soon. At 7:30 I was told I could take a test drive in the parking lot because they just put away all of the plates as they close at 8:00. This location would have to work pretty hard to be less helpful. read more

I ordered my Tesla model Y on the app, and received delivery date within a couple of days. I was assisted by Stephan who was pleasant and professional. He answered all my questions and assisted with a service request for minor items. I highly recommend this location and definitely recommend working with Stephan. read more

I too would give this place a zero if possible. I just tried to trade my 3 on a Y and was given an estimate on how much the trade would be worth. it was about the same as CarMax. Their original estimate included the VIN number for my car. AFTER I made a deposit they came back with an estimate that was $5000 less than the original one. Of course I canceled the sale. I have owned by 3 for 4 years and have had several really subpar experiences with service, as well as a lackluster sales experience the first time. I will now look elsewhere for my next EV and consider other options for a whole house battery. Elizabeth read more

My wife and I had our best ever car purchase at this location. Anthony our sales rep was unbelievably awesome. He answered 5 pages of questions i had, He never tried to sell us on the car, he was honest, patient, and walked 2 "old people" through the process. The delivery process with Stephan was equally amazing ( he spent over 90 minutes with us walking through everything). Please ask for ANTHONY and STEPHAN if you are going to the Owings Mills, Md Tesla site... You too will walk away with a Tesla. Ann and Jeff read more

Horrible!!!!!! They take forever to respond to emails. Nobody ever knows what's going on. it like once you pay the deposit, the service gets worse. You must navigate through many prompts to speak with someone from the store. read more

This collision center took such good care of my Tesla! I cannot imagine getting better service from anyone else. I hope I don't need additional repairs on my car, but I cam thankful to have an amazing center within an hour from my house. Special shout out to Dustin- you are the epitome of customer service! read more

There is no direct number on a website and I have been trying to call them for 3 consecutive days, but only redirect the call to the central Tesla office,..also they do not have appointments at good hours read more

My windshield broke on its own overnight in my garage with 11,000 miles on the car. I assumed the claim was covered under warranty, but they claimed a rock hit my car although they could not show me where the rock hit. I had to get it fixed, so I paid $1,100 and changed my insurance to a $0 deductible for glass coverage. This crack was due to a bad installation or faulty glass. Here is the website for glass problems with Tesla. https://teslamotorsclub.com/tmc/threads/model-3-windshield-crack-issue.263933/ read more

I've used this service center 3 times so far. The staff has been great and very helpful. Never had any issues with the at all.

After attempting to resolve an issue that this dealership created by failing to properly register tags for my vehicle, the large bearded employee at this location attempted to follow my fiancé and me to our vehicle and attack us. He quickly walked out the doors after us and was held back by two other employees as we left and called the police. This place has been an absolute horror to deal with since day 1. Don't make the same mistake I did; avoid these people like the plague. read more

Stay away from this dealership. The sales staff there is totally unprofessional and non courteous. You go there at your appointment time and they will make you wait three more hours and then you will be assigned to a person with no clue about what he/she's doing. read more

My husband brought his Model 3 in for a knocking sound on the driver's side wheel well. We were quoted first 200 to just look at the car. We assumed it was the suspension because we had work done prior at the Rockville location in June. They came back and told us a cover needed replaced. that was causing the noise. Now we are at 400. Then they called and said the brakes need to be replaced too and then we were at 1100 dollars and then they changed it to 2400. We got the cover replaced and the noise was still there. They didn't even look at the suspension. They are very shady, and we are sure they were trying to get us to trade the car in and buy a new one. So after being inconvenience my husband brought the car to the Rockville location and all that needed to be done was 2 bolts needed to be tightened. And Rockville charged us nothing. We will always bring our car back to them. read more

We had a really great experience picking up our used Tesla Model 3 from this dealership. They had all the paperwork ready for us to pick up our Tesla and trade in our old car. The whole process took about 20 minutes, including an inspection of the car. The only disappointing thing was they didn't include a charging cable with the car. Other than that, they did a great job. read more

I have a Tesla Model 3. One of my tires kept deflating and thus I scheduled an appointment to have my car fixed. They give me a $400 estimate for a tire. After looking at the car, the estimate was over $2000 b/c I needed all four tires and an alignment. After waiting over 5 hours to receive the car, I notice when I get home that the damaged tired was just switched over, none of the tires had been replaced as I was told, and the alignment was never done. At this point, I'm going back to them tomorrow to replace the damaged tire and fix the alignment but and get refunded for the additional new tires they charged me. read more

Tesla generally and this dealer specifically have been nightmares to deal with for a new purchase. It's impossible to reach anyone, no one responds to texts / emails. The Tesla Account site is opaque, impossible to connect with Customer Service. I'm scheduled for delivery within 24 hours and they don't even have their act together to accept a down payment. Can't speak to the service team or in-person staff since all of this has been during COVID. [updated after Delivery] Messy Delivery Day with trade-in / loan finalization en route to dealership. We were largely ignored after walking in, as if they were too busy to talk to a buyer. When reviewing the car, I commented on several issues re: panel sag / scuff marks. Initial "delivery staff" (K) largely blew off my concerns blithely saying "I can't do anything about it." Initially refused to let me speak to a manager (apparently in Virginia), then handed me off to someone else. My significant other later heard he and other Tesla Sales staff complaining and making rude comments about me. They only stopped after they noticed my wife glaring at them. We had two small children and they made NO attempt to offer assistance or even provide water. Meanwhile, two older white men were chit-chatting with a Sales Rep - their kids/grandkid got free toy roadsters. The staff were obviously irritated I was taking time to inspect the vehicle. One sales associate, obviously irritated, drove very aggressively out of the garage without checking if my wife and child were clear and almost ran into another colleague driving a car around a corner. Documentation was not complete, my spouse's name was not on loan (and title) - despite my clearly indicating at time of purchase it was a joint application. A more senior associate (A) took over and was significantly more professional, though I am still missing equipment and need to take another trip to the DMV. Overall experience is that the front end for hooking a buyer is shiny (initial discussion, test drive) but follow through is horrendous and unprofessional. Throughout the entire wait and purchase, this dealer was not helpful at all. Would avoid purchasing from them at all costs. Re: the Tesla Call Center - out of a dozen associates we spoke to, only Cheryl and Michelle went out of their way to clarify and troubleshoot. Everyone else had excuses or tried to blame us for glitches in their system. Tesla seriously needs to step up their professionalism. read more

Had a ripped tire and also wanted them to take a look at a ticking sound coming from the car. Took over 8 hrs on the first day with no updates on my vehicle until at the end of the day when they informed me that the vehicle would have to stay overnight. Such incompetence is unacceptable. The worst part of the whole thing is that they gave me a 100 dollar voucher for Uber credit for my transportation needs........... they couldn't give me a loan car. Now I'm furious spending my own cash on Uber rides because 2-3 trips in Uber exceeds 100 dollars easily with these new surge and gas fees. Funniest thing is that they disabled reviews on google because they know how incompetent they are. At least they don't lack self awareness. read more

The worst customer service I've gotten regardless of the industry and I'm 55 years old. Bought a Plaid in 2022 and its been a calamity of incompetence and indifference from the very beginning. It starts and ends with communication and sometimes you just need to talk to someone....and Tesla just doesn't get that. This is my second Tesla bought my original Model S in 2017. Love the car but have grown to really resent the company read more

Horrendous. I've been bringing my Model X here since it opened, and once, just once I'd love to report that they actually fixed whatever problem it was correctly, but no. I don't know where to start or which experience to choose from as they have all been poorly executed from routine maintenance, to repairs. If you care about your $150k car, do not bring it to this service center. read more

This was a TERRIBLE experience. 1- It is unreasonable to take a full 2 and 1/2 months to complete a repair. Furthermore,I always had to be the one to request updates. The communication is beyond poor. 2- The service member who returned my vehicle to me felt comfortable giving it to me in filthy condition after having sat out in the elements for 2 and 1/2 months.; complete with dirt, bird feces, and fingerprints all on the glass. Do you really think someone who's paid $100K for a vehicle should have to REQUEST that it be washed before returning it? I was floored...unbelievable!! FYI, Toyota automatically washed my car when I brought it in for an oil change, EVERY TIME, and I paid half what I paid at Tesla. 3- They have dishonest service technicians. My firearm was STOLEN out of my glove box. It was a 9mm Glock 19. Locked in a password protected glovebox, it miraculously vanishes? The battery on my car was being replaced. Why would anyone even need to go in there. Furthermore, the service manager, Alberto, was the only one notified that it was even there. I've filed a police report, and there's no telling when I'll get it back, if ever. All this to say, Tesla service sucks, really bad! It's lack luster at best, and not on par with the price tag associated with the product. Based on my experiences thus far, I would never purchase another one, nor would I recommend anyone else do so. Your company, overall, is tone deaf to the service expectations of its customers and needs to be completely overhauled. read more

Buyer beware... messed up my loan paperwork, tried to withdrawal more than the contracted loan amount. My brand new car was also scratched up and needed auto body work prior to delivery. Held my tags passed temporary tag expiration. Will never buy a Tesla again. You would think I was buying a cheap Honda or ford with the level of service I received. read more