I had a horrible experience at this dealership initially. And then I met Mickey and Ben. Ricky is also a huge part of why my views have shifted. Ben is resurrecting this customer services team Rickey and Mickey are great representations of the overall vision. At the end of the day they are selling cars but Mickey and Ricky both put humanity ahead of capitalism. Mickey is one of the best young sales people I've met in a long time. Mickey is a great person first and that's what makes it translate so well in sales. Ben is assembling the right team to represent this organization. read more

March 3, 2026. I dropped my Audi Q7, off for maintenance. The team members that worked so diligently with me were Jesse and Deon Davis; the automated system that is used to communicate with customers was ingenious. No matter the time or day. You can use this portal to communicate. Which in my busy schedule I found to be so helpful. Second, Jesse advised after a week that a rental was available if we needed the vehicle. We needed the vehicle because reducing down to (1) less vehicle did put a strain on managing (5) different schedules daily. Third, Jesse and the mechanical team ran a gamete of test on my engine (which was were the problem was coming from) until they found the exact reason(s). They also were determined to get results from my warranty company which I just paid $6K. for In November 2025.(Please Note I did NOT purchase the vehicle at this site) Just to run into major problems with this vehicle. I appreciated all of their hard work and dedication to ensure my vehicle would return to optimal performance. Ultimately, the safety of myself and my children were paramount in requesting for the work to be done by this team and they understood the assignment. My car was returned April 7th, 2026. courtesy wash completed and every light and sound was finally gone from the dashboard and under the hood. Thank you Audi in Owings Mills. You clearly won a client for life. read more

All I can say is DuBois is the man! He has helped my family buy 2 Audi Q5's and it is a seamless experience every time. He is so extremely helpful and kind and has secured the dream car not once but twice! As for the dealership itself, it is a clean and very welcoming environment with a great inventory. Would recommend working with DuBois any day!!! read more

I spoke to one of the sales people on the phone and he said that the car that I was interested in in Pikesville was being transported to Owings Mills and made an appointment to see it at 9:00am. The type of car that I was wanted to see was a 2020 Audi A3 blue with about 34,000 miles. I get up early in the morning, look at my text message. The clown sent a text indicating that the car is no longer available. I don't like bait and switch and I don't like jackasses making up stuff just to get people into the dealership! Don't go to this dealership if you're looking to buy a car unless you want to run around and the okey-doke! read more

I purchased a brand new Q5 sport in October. Since the day I purchased this car, all warning lights go off intermittently. Literally, as my sales guy started the car, the warning lights started going off. He says, we will take care of this right away. i'm sure it is a glitch. They checked it the 1st day I purchased and the tech couldn't figure it out and said that the lights went off. Well that is why it is called intermittent- because it occurs at irregular intervals. Then not only the warning lights, but also the check engine light would come on and stay on for days. It started with my sales guy emailing saying did service call you? Did the manager call you? NOBODY called me. NOw the car is back in service for the past 5 days and counting, and I have received 1 phone call and no courtesy car. Is this the luxury car delearship they say they are? NO, it is not. Not only should they take care of this problem, but if they can't figure it out, chalk it up to a lemon and give me what I am paying for. A luxury brand car that doesn't have 5 minutes of warning lights going off every few days. read more

November 2023, Great experience with Vinnie Grasso and Kanul Branhecha! They were so patient and helpful throughout the process. No complaints! Fast forward 2 years, November 2025 and the experience was HORRIBLE! I thought I was doing a simple lease purchase and it would be an easy process. I submitted the credit app and for 3 days my credit was never run. I had to follow up and unlock my credit to get the process rolling. A few days later I scheduled an appointment with sales to purchase my lease. The experience degraded from there. I was there 6 hours and was lied to about the extended warranty by the salesperson and the finance manager. If I wasn't diligent in my questioning and in reading the documents I would have paid over $3800 for a 1 year/12,000 mile extended warranty. When I confronted the finance manager she took no responsibility for the misinformation. BEWARE of their sales tactics. At least 2 voice mails and 1 email were UNANSWERED by the GM. In my opinion, Audi Owings Mills no longer believes in good customer service and I will no longer go there for service or sales. A phone call and an apology goes a long way. In this case I received none of that. read more

Do not take your car here to be serviced!! They had my car sitting for a whole week and the advisor repeatedly lied , telling me that he was trying to figure out what the issue was and my car had never been touched!! They never have loaner vehicles available because they are so backed up with service repair orders . read more

To Guest Relations; I am writing to formally address a serious concern regarding an incident that occurred at your Audi Owings Mills, Maryland dealership during my recent visit today. I would like to clarify the circumstances and express my expectation for a prompt and appropriate resolution. While I was in the process of purchasing a vehicle, I was unexpectedly informed by our 20-year-old salesperson that my girlfriend was accused of making a racist comment. I want to make it clear that at no point did my girlfriend or I engage in or make any racist remarks. My interaction with my girlfriend was solely focused on my purchase of the automobile, and aside from a brief comment about dinner, there was no discussion related to race, ethnicity, or people. My girlfriend, who was present as my guest, did not initiate conversations with anyone at the dealership other than the salesperson and myself that could be misconstrued. After being informed my salesperson that I should inform my girlfriend not to use such language again, or we would be asked to leave. I immediately sought to address the matter directly. I went to the front desk to speak to talk with the individual who made this accusation. Unfortunately, the two gentlemen at the front desk remained silent, with their heads bowed as if embarrassed, offering no clarification or response. I left the dealership without purchasing the automobile. The corporate office had the General Manager and Vice President calI me. I was offered Dinner by the VP. I declined. I lost about $20K because of a false claim. In talking to people in the area, I understand that this dealership is not a reputable dealership. If you go to this dealership becareful what you say. read more

I got my car serviced here and had the worst customer service talking about professional like they have better things to do than taking your car in for weeks without working on my car telling me on the phone they are very busy coming here is a waste of your time they won't work on your car like a paid customer they would have delayed my car if I didn't check in sucks find a well shop after warranty these people are at Audi sucks read more

I went in for the full 20k mile service. Check was very friendly. The guy had a great personality. Service was quicker than expected, and they even washed my car! They did a really good job. They text messaged me to keep me updated on the progress and also when the car was ready for pick up. Check out was quick; however, the checkout person seemed like she didn't want to be there. She could've had a little more personality like the check-in guy. No big deal, though. The experience was still pretty good. read more

My interaction with this dealership started out good, the salesman Nathan was eager to provide help and upfront numbers. Upon hearing there was too large of a gap between their non-negotiable price I stated very clearly I was going to look elsewhere. Nathan proceeded to message me from multiple different numbers pressuring me into just financing the difference when I already stated I was uninterested. I understand determination but a clear lack of boundaries is what you're gonna get when you give this dealership your contact information. Ultimately the conversation finally ended when I offered to raise my price due to the salesman's efforts to only be hit with a, "You keep trying to negotiate and I keep telling you the same answer, respectfully." And "the price is the price". I was very aware neither parties were interested in negotiating and stated so many times. Clear the culture there is pay what we ask and when you say no we'll continue to reach out always. Very unprofessional compared to other dealerships. read more

This place is the worst took my car their and one of the tech put 60 plus miles on my car also ran all the gas out of the car there was a female pair of glasses in the car, and it was only supposed to be the tech driving the car to see if the engine light came on, but apparently this moron was using my car to ride around in and transport females there was also a bunch of scratches on my car that was not there before I took the car to Audi Owings Millsthis is unacceptable. I would never ever take anything to this. Sorry ass car dealership. This is a dealership in Maryland pieces of shit. read more

Always a pleasure here. Bought my car from Mickey. The service for keeping up your car is also incredible. Have my sales guy on text. Idk how people have any bad reviews for this place. It's amazing. Impeccably clean. Nice service. Helpful and supportive! read more

Scheduled an oil changed via online. Check-in was smooth, staff was knowledgeable and organized. Enjoy some complimentary snacks while I waited. Lastly, I admire the diversity at this location. Will return. read more

Are you a Baltimore area Audi owner or interestee? Do NOT go here. Save your time, your emotional energy, your deliberations, and your money and go to Audi Hunt Valley. I had taken my preowned Audi here the moment I purchased it and from that moment on, the technicians at Owings Mill have been stressful, annoying, and time consuming. I put up with it for 6 months, finally left. I wish I had left the first five minutes I stepped into the service bay and saw the 'technicians' sitting on lovely desk chairs at their lovely 'service' desks. So many examples of what else happened...To save you the time and them a little face...just pass them by. read more

Best service advisors in town. No pressure, extremely knowledgeable, and just a great team overall. Make your service pleasant. Definitely will be back for service as necessary! Tom and Jess rock! read more

I have never had a more pleasant experience buying a car. The salesman, Mickey, was knowledgeable and a very nice person. The sales manager and the finance manager were pleasant and very professional. The used car manager, who checked my trade in, was also very professional. I know that the service department is excellent because my very particular wife has had an Audi Q5 for seven years and she is very pleased with the service. Unfortunately, I think Yelp only attracts people who want to write critical reviews. I observed how other customers were being treated and I do not think that I was treated any differently. This is an excellent dealership and I will be a repeat customer. read more

It would be nice if the people in the Service area would treat women a little better. Just because we women doesn't mean we don't know what cars are and how they work and what's wrong with our vehicle. I don't appreciate being treated like I'm stupid and like I don't know anything. read more

Worst car dealer experience after Heritage Jeep. We took my wife's Audi for warranty service because of a broken Swedish meatball or something so the horn and airbags won't work. Six months later? Still a broken Swedish death trap. And they won't answer. Still not fixed. Buy a Ford or a Hyundai. read more

Hello Audi General Manager and Service Manager, Please help....I need my car to be repaired. I'm having to leave this review as a plea for help and assistance. The General Manager and the Service Manager did get involved on my last visit, they were very nice but my car is still not repaired. If the Audi Annapolis location does not know how to repair the issue with my car please do what is needed to have a specialist to come into the shop to repair it or have it sent to a location where it can finally be repaired correctly without future issues. I need this to ultimately be repaired as I do not want to be forced to purchase a different brand luxury car....do not lose me as a repeat customer.... please correctly repair my car please. I am extremely dissatisfied with the repair service of my Audi A8L and with this type of car costing over $100,000 it is unacceptable that the dealership is unable to adequately repair their own vehicles. I have taken it to the Annapolis dealership 5 times to be repaired and it is still not fixed. Of the 5 times I had to return it, 4 of those times were in one week because as soon as I picked the car up after driving for 10 minutes, I would get an error for my ACC Braking Guard and my cruise control, lane assist, and other features would no longer work. This will be the 6th time that I have to return my car for this same issue in less than a month. Additionally, I have scheduled all of my service appointments and they know I am bringing in a Audi A8L which is the largest and roomiest of their vehicles ....why am I always given the smallest cars like a A3 or A4 with other customers dropping off a small Audi A3 or A4 for repair and they are given a larger car like a A6, Q5 or Q7. I understand you don't want to give me a A8L as a loaner vehicle because it is a $100,000+ car but a A3 or A4....come on. It seems that Audi has given up on trying to repair my car. I attempt to schedule an appointment online, but it is suspiciously rejected, and I have called them several times, and no one is returning my calls to schedule my car for more service. This is my 3rd Audi A8L and this may be my last one because it seems that Audi does not know how to repair their cars. I get a new Audi A8L every 5 years and I am due for a new one in 2021 but if they can not repair this car, they will lose me as a repeat customer, and I will be forced to spend my money with another luxury car company. Sincerely, Dr. J. Sabir read more

Brought my car in for service. Expect to pay Audi dealership prices, but you will also get the Audi expert mechanics. Sometimes, it's worth the price to get things done right. But more than anything, the customer service is superior! Tom and Jess are extremely knowledgeable and professional - and definitely make you feel like you're in good hands. Even with bad news (of more car problems), Tom explains everything so you understand and presents all options. I really appreciate good customer service, and the Audi Owings Mill service department exceeded my expectations! read more

We recently purchased a 2017 A6 at this location simply because they were the only one in the area with low mileage 2017 A6. The price was decent and their no haggle price policy is good for some but not for others like myself. The car is lovely and clean and there were no complaints as far as the product. Any issues we had were quickly resolved. The issues I had with this place were that the entire premise of the sales process is clarity and transparency or so they want you to think. Everyone is offered the same pricing and nothing is negotiable including the trade-in value of your car. This is where I had a problem; our expectations based on Car Max and KBb were higher than their offer which was lower by $500. When we discussed this with the Sales agent, he went to his manager to present the offer which was eventually denied. For $300 difference, they would not budge and claimed that they offer the same pricing for trade in based on their KBB results. If this is the case and they don't negotiate, them why did the sales agent bring the offer back to his manager? After we left, we decided to return the next day and save the hassle of more appraisal and purchase the car. Financing was good, we were offered a lower rate than our credit union which was already great. The sales manager tried to sell us on numerous packages but we all declined. He mentioned that there would be a compromised warranty if we didn't maintain the car properly which I took as a bid to get us to buy the Audi Care at that point. He also said we had to take out car with 6800 miles in soon for the 10,000 service which retails in the hundreds of dollars. Not only did he fail to realize that they just performed this service before they gave us the car, but Audi pays for this first scheduled maintenance. Overall I think the dealer gives a false sense of ease to its uneducated customers who aren't car savvy in their research. There is no room to question any services or negotiate anything. The service dept was outstanding however and Tom enlightened me more about the matinenance than the sales manager. We can indeed buy Audi Care later on and not be locked at time of purchase. read more

Audi Owings Mills - Car Dealers Near Me - Owings Mills, Maryland

I've had more satisfactory purchase experiences in used car lots... Not only was my salesperson entirely unenthusiastic about my new car purchase, they acted as if I was doing them a favor. Multiple items were missing from the vehicle when I left the lot, and I had to return at a later date to get basics like an additional key and an owners manual. Moreover, the "technologist" seemed less familiar with the vehicle than I was and we eventually gave up on them aiding in the setup of the vehicle. This is my second Audi and, though the first purchase experience at a different dealership was entirely enjoyable, the latest and this one was anything but... read more

Mickey Solomon | Client Advisor was superb. His knowledge , reliability, professionalism and patience was on point. We will always purchase recommend Audi owings mills as long as Mickey is employed there. We did a trade in on a Q5 for a Q5. It was smooth sailing from start to finish. read more

Your service department had my car for 10 months and unable to fix a brake issue after $2730 . I picked the car up and now there are missing parts and new problem that was never there before . How do you want to resolve this ? I'm ready for court Update: brought car to RedLine Motorworks and they fixed the issue in 3 DAYS. Audi of Owings mills could not fix the issue for the 10 MONTHS!!!. They made 0 effort to correct this issue. DO NOT TRUST THE SERVICE DEPARTMENT. After having car checked out for other issues they found that the dealer did not put screws back in to hold the dash or my stability control module. (pictures included). When they returned my car it had the abs light on because they incorrectly coded the module. They returned my car in worse shape than I dropped it off. Grease on door handles, damaged mirror the list goes on. Do not sign any paperwork until you inspect your car. THE SERVICE MANAGER IS A THIEF!!!! read more

Audi Owings Mills - Car Dealers Near Me - Owings Mills, Maryland

First and foremost, Jess and Raven are a dynamic duo! I honestly would service my car someplace else, if not for the 2 of them. They are kind, patient, follow up and actually LISTEN to their customers to resolve their issues/concerns. Jess ALWAYS gets me right in, no matter what I need or have messed up! Raven is the most kind-hearted individual, EVER! The 2 of them are a well-oiled machine. Having said that, there is NO REASON, after spending $900+ on service that YOUR CARWASH AND VACCUM SERVICES are OUT OF SERVICE! AND YES, I AM SCREAMING BECAUSE I have had my car for 4 and 1/2 years and not ONCE in that time have THOSE SERVICES NOT BEEN AVAILABLE AND COMPLIMENTARY! Wait, maybe once the carwash wasn't working and guess what, they told me it would be fixed in 2-3 days and to stop over and they would wash it for me! CUSTOMER SERVICE AT IT'S FINEST. THIS MAY SEEM TRIVIAL to you or most, however, the 1 PERK THAT I LOOK FORWARD TO IS having my car cleaned for free, after knowing how much I am already paying. That is one less thing I HAVE TO DO AND PAY FOR. GET IT FIXED!!! To be apologetically informed that the carwash hasn't been working for 3-4 weeks and they can't even remember when the last time the vacuum cleaner worked, ARE YOU LITERALLY FREAKIN KIDDING ME, AUTO NATION?!!! I am looking to trade in my car and have 2 children that will be in the market in the coming months for cars and wouldn't dream of purchasing a car from you, as you don't care about your customers. The service team cares, but Auto Nation, yeah, not so much...cheapos. Since this acquisition, you can see the change in the quality of services offered to your "valued" customers and if not for your team in the service department, I doubt anyone would choose to come to your dealership. It isn't good. A little perk that should be instantly easy to repair or have some resolution, instead of your staff being on the front line apologizing for something they have no control over. 4 customers were highly disappointed that these services were not being offered. I hope that they will post their review, as well. read more

My rep was awesome. The staff was awesome. The place was immaculate, the waiting room was clean and accommodating. They will have my business for the foreseeable future and beyond. I appreciate the attention to detail and I would recommend to anyone and everyone read more

When the car wash is working, it's great to be able to drive up and get a wash. Customer service is good. read more

Audi Owings Mills - Car Dealers Near Me - Owings Mills, Maryland

Mickey Solomon was a great saleperson! He was very informative and patient. He was not a pushy sales representative. He called when he said he was going to call and took time to send pictures of the vehicle. I arrived to the dealership close to closing and he still showed me around the lot. Hands down a great sales rep. read more

Went in to trade in my leased vehicle and Vince was very helpful before I even walked through the doors. His responsiveness and ability to work with a customer with a strict budget is amazing. The process was absolutely seamless and the staff worked with me to get me the deal closest to what I was looking for. I also appreciated the relaxing and welcoming environment. I was able to test drive a car on my own without the pressure of a sales man in my ear. The conversations were open and flowing without the added pressure of having to purchase a vehicle. I also really valued the diversity in this audi dealership. I left very happy with the deal and car I wanted and would most definitely recommend this dealership to anyone looking to get a new audi. Its worth your time. read more

Just learned my service due notice that comes on with a chime and dash message every time I start my car can't be turned off until I take it to Audi Owings Mills and pay them for the full service. Otherwise, the car "reminds" me forever to do it. Can't shut it off without writing them a check for hundreds of dollars. Thanks Audi. I appreciate the incessant badgering until I give you more cash. Every year. read more

I needed a car and Chad at Audi of Owings Mill made it very easy. Thank you for making the process so swift and finding me a car that I love! read more

Started off a bit rocky... a little car troubles at first. Audi of owingsmills did everything in there power to make it right. read more

Audi Owings Mills - Engine light after a month of ownership. - Car Dealers Near Me - Owings Mills, Maryland

I don't often write reviews because it's one opinion but I need to brag about an exceptional sales person that works for this dealership. Mickey Soloman is a professional when it comes down to selling a car. He's passionate about what he does and extremely patient with the process. No pressure and was knowledgeable about the product. Thank you for making my first purchase an excellent experience. read more

I took my car is for recall service. After leavening the dealership I parked the car in my garage. That evening I noticed a puddle of blue liquid under the car. After inspecting under the hood I could see the windshield washer fluid was almost empty. I added some fluid to check and confirmed. Having never had an issue with any function of the washer system it was obvious it occurred while at the dealership. I called and spoke to the device manager who handled my service. He said it was not at all their responsibility and if I brought it in I would have to pay for diagnosis and repair. Obviously an unscrupulous organization that knows they caused the issue but not willing to repair it. I would never purchase or have repairs done at this dealership. read more

The worst customer service ever... a bunch of crooks don't get your car repaired here ... nothing but bad service reviews....,bought my car in for a service check on transmissions and some how left with my muffler dragging on the ground... after they told there was nothing wrong with my car... and my muffler was fine before I went there ... bottom line Wayne the shop manager basically told me if they break stuff on your vehicle, they take no responsibility and expect the customer to pay for their mistake... he was rude... I had to go all the way to corporate with my complaint of car sabotage... lets just say we are getting rid of the Audi .....if I have to deal with dealer like them to service my vehicle. read more

Took car to Audi to get car checked for why when the car is in an idle state the car shakes. First paid $150 for a check diagnostic test then was told that 2 other diagnostic test needed to be done. All in all the total came up to $450 when I returned to get the car I was told it may or may not be something within the engine and to take it back to the mechanic that replaced my engine. Took car back to mechanic to find that it was a mass air flow sensor and pcv valve which I was charged $805 with labor. Contacted Audi in reference to being reimbursed for the other 2 check diagnostic fees was told that because, I got the work done outside of Audi that I could not be reimbursed. I am confused the purpose of me taking it to Audi because, I thought they would know their vehicle best. Therefore, if I was never given the reason of why the car was shaking why am I not able to be reimbursed if I was referred by Audi to go back to the mechanic that relaced my engine and the problem was fixed. A waste of money in my opinion. read more

This dealership will charge you 145 dollars for a repair estimate unless you get the work done by them. IMO ,I would avoid this dealership. read more

Absolute worst dealership I have ever had the misfortune to encounter. Walk in at dusk with an appointment that had been arranged for a week to take a vehicle home for the evening only to be told my salesman no longer worked there (fired I presume since I had communicated with him 24 hours earlier), and they don't do overnight loaners of new cars. So, I'm supposed to spend 50K on a new car after 20 minutes behind the wheel; I don't think so. Other dealerships have gladly obliged such requests in the past. Showroom was so dark, I could not even see the detail of vehicles that were in it, despite lights being right above the car; they were turned off for some reason. Sales person I ended up speaking with did not really know the product I was interested. Even restroom was nearly pitch black. I asked if maybe they hadn't paid their electric bill or something. read more

I had an excellent experience with this dealer. I've purchased new Audi vehicles in the past ten years from an Audi dealer in New York City, the since-closed Audi of Alexandria, Audi Tysons Corner, and now Audi Owings Mills. I have to say that by far the smoothest process in all ways was with Audi Owings Mills. Jonathan in sales was very friendly, efficient, and prompt with e-mails and communication. Robert in the finance department was the same. Both are also very friendly. The general manager greeted me when I was in between meetings as well. It was a pleasure to complete my purchase here. Beyond my in-store experience, they are doing a trial run of new software that I believe is called Audi Express Purchase. After I sent an offer for the vehicle through their website, within one day I was sent a link to this online system that had totally priced out the car with options, financing, etc. and I was able to finalize the packages I wanted along with the car as well (e.g. audicare, tire and wheel, etc.). You also upload images of your driver's license and insurance on this site and essentially get almost everything done before you even visit the dealership. My family has recently had a medical emergency so I haven't had any time to do ANYTHING, but I was literally completing this purchase form and approving the deal on my phone while I was with my kids at the mall shopping for clothes. Truly the best way to buy a car. Thanks to everyone at Audi Owings Mills for the smooth process! read more