If I could give negative zero rating…read more I had a very concerning experience with Heritage Hyundai of Owings Mills. I brought my mother's vehicle in for a check engine light and performance concern and clearly stated that I wanted to review and approve any work before it was performed. Despite this, multiple services were marked as approved that I did not authorize. I disputed the charges and opened a case with Hyundai Consumer Affairs. Due to needing transportation, I paid under protest in order to retrieve the vehicle. However, immediately after picking up the car, I found that it is now running worse than when it was brought in. This is extremely concerning and raises questions about the quality and accuracy of the work performed. This matter is currently under review with Hyundai Corporate and has also been submitted to the Better Business Bureau. I would advise others to proceed with caution and ensure all work is clearly approved before service is performed. Hyundai Corporate used to value the customer but now it's been proven otherwise. After this disturbing experience, I would never buy another Hyundai again. Corporate blindly takes the word of this unethical dealership without investigation even with actual proven documentation.

The worst dealership to have service done. Go to your local mechanic instead, trust me and others,…read moreyou will save yourself a lot of money and frustration. Would be surprised if anyone buys anything from this dealer. No brand loyalty, hope Hyundai reads this review or contacts me. I had an extremely frustrating experience at Heritage Hyundai in Owings Mills and would strongly advise against purchasing services there. Communication was disorganized from the start, with conflicting information about repairs. I brought my vehicle in for a fuel tank recall and a leaking valve cover gasket, but the recall was never inspected. Although I was given a one-day loaner, the dealership kept my car for five days, offering a different excuse each day. After over a week, I was told a previous dealership had damaged the valve cover, supposedly voiding the warranty. Despite this, Heritage Hyundai removed the valve cover, installed a gasket, and charged me $575 for diagnostics, the gasket, and the loaner. When I picked up my car, it would not start. Bolts were missing and critical components were left unplugged. The service manager reconnected one plug so the car could start. I was told the vehicle was safe to drive, but shortly after leaving, oil began spraying throughout the engine--posing a serious fire risk. Took the car to the previous dealership who themselves were dumbfounded and questioned why the repair was not handled properly under warranty, everything was covered. Customer service was dismissive, accountability was nonexistent, and blame was repeatedly placed on the other dealership. I was also almost charged $400 to refill coolant that was already at normal levels and quoted other ruinously over-priced recommendations, none of which were observed by the previous dealer. Overall, the experience was unsafe, unprofessional, and deeply disappointing. They really do not care of the brand and/or customer safety. Why would anyone buy a Hyundai, knowing that the after-care experience is horrible. I received a response from the service director to call him for resolution on Google review. After 3 voicemails and 5 days later, nothing but crickets. Caveat Emptor.

Ofcourse no one's wants to be at a car place or service repair center but I can say you can…read moredefinitely go into Exclusive Motorcars with open arms and mind. Keon is such a big asset helping me out with everything that I needed and more and really appreciate their timing with getting work done with my car, from the little things to the big things everything went smooth. Would definitely recommend this place and will definitely continue to do business with them.

After I explained my situation before coming in I was simply trying to get my daughter a graduation…read morecar I received several messages, oh well we have this program and that program, I asked did I need a co signer because the application was filled out about a week before , I was told no , get in there it was the opposite of everything they said , I got the co signer instead of them saying we can't help you even with the co signer I was told to sit in the lobby and wait on responses while David helped his other customers, I'm very big on transparency, to tell me to sit there was very rude ... A COMPLETE WASTE OF MY TIME !!! Salesperson was David